Toyota Grand Highlander Complaints

375 consumer complaints on file.

#11618904October 9, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618952October 9, 2024
AIR BAGS, ELECTRICAL SYSTEM, SEATS
The contact owns a 2024 Toyota Grand Highlander. The contact stated that the infotainment system screen display turned black intermittently, preventing the contact from accessing the safety features as needed. An unknown warning light was illuminated. The contact also stated that the third-row driver's side seat was stuck after being folded and failed to unfold as needed. The vehicle was taken to the dealer, where it was determined that an unknown part had detached. The dealer repaired the vehicle; however, the failure recurred. Additionally, the contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617326September 30, 2024
AIR BAGS
The curtain shield airbags on both the driver’s and passenger’s side may not deploy as intended during certain crashes when the driver or front passenger windows are rolled down. If this occurs, the vehicles may not meet a federal safety standard, increasing the risk of injury during certain crashes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616886September 27, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616001September 23, 2024
VEHICLE SPEED CONTROL
Engine failed to engage while trying to pull out of my neighborhood this morning. The electric motor starts and propels the car forward into the road, but the gas motor fails to engage leaving me in the middle of the road without the ability to maneuver. This is a recurring problem. The dealer is aware of it and I have made reports here before. Just documenting each time until Toyota cooperates and helps find a solution. The car does not display any error codes. When I call the dealership to tell them and hopefully go in to have them run a diagnostic they consistently fail to get back to me or downplay my concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615577September 20, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615301September 18, 2024
VEHICLE SPEED CONTROL
Car failed to accelerate when pulling into traffic on 5 lane road. Dealer completed a software update on 9/17 they thought would remedy the issue (which is ongoing) but it apparently did not. Vehicle gives no warning lights, error messages, etc. Just does not accelerate from a complete stop for 4-5 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615075September 17, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615011September 17, 2024
AIR BAGS
A safety recall has been placed on this vehicle, but no remedy remains. I haven't even had this vehicle for a year, and I am scared to drive it. I purchased it because I have toddlers and needed the space. I need a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614715September 15, 2024
UNKNOWN OR OTHER
I was heading home with my 6 year old son when all of a sudden there was a loud boom. Initially I thought there was an explosion or gun shot but then realized the panoramic moonroof had shattered and I continued hearing shattering. I pulled over the car to make sure I could creat some sort of safety for my son. I took some pictures. There was nothing that touched the glass. It just shattered. This was terrifying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614641September 14, 2024
FUEL/PROPULSION SYSTEM
I live in Arizona and the car has bad gas smell after drive a while(usually between 10-30 minutes) in a hot day (usually afternoon). I took the car to dealership and they replicated the issue and the dealership said Toyota told them it’s due to excessive heat and told us to use better quality gas which we are already getting gas from Chevron and Costco. Seems this is known problem because I saw other grand Highlander owners complained the same issue but Toyota is not doing anything to fix it. They can’t blame on the heat since they are selling the vehicles in AZ/NV. After drive the vehicle during a hot day, park the car in garage and the garage smells like gasoline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614629September 14, 2024
FUEL/PROPULSION SYSTEM
Since purchasing this vehicle when I have driven the vehicle and come home the vehicle smells of gas vapor/fumes. It's so bad the entire garage will fill with the vapor. Im afraid the garage will explode. I have to leave the vehicle parked outside for several hours until the smell is gone. This is a known issue for this car as others have complained about the same thing. Dealership has confirmed it is a known problem. They tried o tell me the first time I took it in that it was due to extreme heat in Las Vegas. I explained that our other vehicle and our friends vehicles don't do this and that is merely an excuse. After researching online I found that several other others in other states have the dame issue. When I recently took the vehicle in for software/radio issue as well as the gas vapor they did confirm it is a known issue. This is a safety issue as it could cause an explosion in small spaces where parked. We have an air conditioner for our garage but even at that it's extremely dangerous. This has happened on several occasions. Most recent is listed below.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614427September 13, 2024
AIR BAGS
My vehicle is part of the recall for the 2024 Toyota Grand Highlander. I have contacted Toyota due to vehicle no longer being considered safe should I be involved in an accident. They advised there is currently no fix for the recall and have no estimated timeframe as to when a fix will become available. I have requested different options to remedy the issue and they are unable to work with me with any reasonable accommodation requests to get me into a safer vehicle until a fix is available. They advised that this is a global recall where millions are affected and they are unable to make accommodations for that many people so we all have to stay put with our current vehicle even though they are shown to be unsafe in accidents. This vehicle was purchased as our family commuter car and we currently have my 4 year old sons dr appts which are 3 hours away that we have to commute to multiple times a week and I do not feel safe traveling with my family in this death trap. Toyotas response to this recall has been less than satisfactory and they are proving to have no concern for the unsafe conditions their consumers are being put in on a daily basis. As a consumer I am paying for a safe and reliable vehicle which I am not receiving, Toyota should be held accountable it should not be the consumers who are left to pay the price possibly with their life. Thanks [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614191September 12, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613697September 10, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613246September 7, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car is not involved in an accident, but TYOTA and the dealership cannot provide an ETA for when the issue will be fixed. It would be great if the vehicle could be returned or traded for another vehicle if there is no fix available. However, without losing my money as the dealership wants to take it less than 10K even it has been less than 3K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613041September 6, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I have had 2 intermittent issues since I bought this vehicle brand new. 1) Hard, Jerky shifting from 1-2 or 2-3 gear 2) Huge safety issue regarding loss of power and inability to accelerate from a stop even though the car is on and in drive. This has happened to me multiple times and is very intermittent so it is hard to replicate. This has happened when I am attempted to accelerate from a complete stop and the car begins to move but then does not accelerate at all. Almost as if the powertrain shut off even though it was moving under its own power a fraction of a second ago. This has happened to me multiple times with my entire family in the car as we attempted to enter intersections leaving the car powerless with oncoming traffic. Thankfully we were not hit by another car but could have been.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612783September 5, 2024
VEHICLE SPEED CONTROL
The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while at a complete stop and attempting to accelerate, the vehicle briefly hesitated before responding to the accelerator pedal being depressed. The contact stated that on one occasion, the accelerator pedal was depressed and went to the floorboard. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612909September 5, 2024
UNKNOWN OR OTHER
Sometimes when I switch gears- for example, go from Park to reverse- the vehicle won't move. I can press on the gas and nothing happens. If I wait a second, I can press the gas again and it will go. Or, I can put it back into park and then reverse again, and the car will move. It's unsettling when it happens because there is no rhyme or reason, I switch to reverse or drive and I press the gas and I can't move. It feels dangerous. I asked the dealer and he didn't have an answer. Sometimes it happens every week or a couple days in a row or I can go a couple weeks and it doesn't happen.Ive had the vehicle for over a year- and it started from the beginning and continues to this day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612864September 5, 2024
AIR BAGS
The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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