Toyota Corolla Matrix Complaints

398 consumer complaints on file.

#11113973July 26, 2018
AIR BAGS
TANAKA RECALL. I HAD ALL RECALLS DONE SINCE THE FIRST ONE IN 2013. AT MY 2016 RECALL TOYOTA MECH SAID RECALL WAS DONE AND THAT ALL WAS GOOD AND IT WAS SAFE NOW. I LEFT LOT CONVINCED IT WAS TRUE AND I COULD NOW ALLOW RIDERS IN FRONT SEAT WITHOUT THREAT OF INJURY /DEATH. N0W 2018 DISCOVER WAS NOT SAFE TO HAVE PASSENGER. THAT MORE RECALLS COMING BUT PARTS NOT PRODUCED FULLY IN 2016. AIRBAG WAS REPLACED BY SAME DEFECTIVE AIRBAG AS TAKEN OUT,ONLY DIFFERENCE BEING THAT IT WAS ONLY OUT OF BOX NOT SAFE REDESIGNED TYPE!!WHY WAS I NOT INFORMED THAT THIS WAS THE CASE WHEN I GOT THE LAST RECALL INSTALLED??NOW HAVE ANOTHER NOTICE THAT THE REAL SAFE ONE HAS FINISHED PRODUCTION AND I CAN HAVE ONE INSTALLED NOW. MEANTIME MY FAMILY INCLUDING GRANDCHILDREN HAVE BEEN IN SERIOUS DANGER OF SERIOUS INJURY OR DEATH BY RIDING IN THE FRONT SEAT!! CONTACTED VARIOUS TOYOTA OFFICIALS BUT NO ATTEMPT AT EXPLAINING PROBLEM. IN FACT PASSED TO "GENERIC: UNTRAINED EMPLOYEE WHO, OR COURSE, WAS TOTALLY UNPREPARED TO OFFER ADVICE OR ANY ANSWERS CONCERNING SAFETY, PROBLEM.TRIED WEST COAST CEO ? AGAIN TO END UP IN SAME CUSTOMER SERVICE. CANNOT ENTER PLACE TIME ETC SINCE SAFETY NEGLIGENCE OCCURRED OVER AT LEAST 2 YEARS AND WAS THERE AT EVERY PLACE AND TIME I DROVE A PASSENGER ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105186July 2, 2018
ENGINE
I AM THE ORIGINAL OWNER AND THE CAR HAS BEEN USING OIL LIKE CRAZY. I REPLACE ALL 5 QTS OF OIL AT LEAST 1.5 TIMES BETWEEN OIL CHANGES. I HAVE BEEN TOLD THAT OTHER THAN AN ENGINE REBUILD I AM PRETTY MUCH OUT OF LUCK. THE CAR NOW HAS APPOX 185K MILES. THE USE OF OIL HAS BEEN AN ISSUE SINCE AROUND 75K. I HAVE DONE A LITTLE RESEARCH AND SAW A SERVICE BULLETIN, BUT BY THE TIME IT WAS ISSUED MY CAR WAS OUTSIDE OF THE MILEAGE RANGE IT COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100431June 7, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 TOYOTA COROLLA MATRIX. WHILE APPROACHING A STOP SIGN TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE REAR DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER OF THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES. THE CONTACT SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT'S PASSENGER ALSO SUSTAINED NECK AND BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING INSPECTION BY THE INSURANCE COMPANY. THE DEALER WAS NOT CONTACTED FOR DIAGNOSTIC TESTING OR REPAIR OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,021.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11092854May 10, 2018
ENGINE
I'M VERY DISAPPOINTED WITH TOYOTA. MY VEHICLE RUNS OUT OF OIL. PERIOD BEFORE 3,000 MILES. NO "RED" OIL LIGHT. IT JUST RUNS OUT OF OIL. I TOOK IT FOR TOYOTA OIL CONSUMPTION TEST AND IT PASSED. SO I GO FOR A SECOND TEST. NO. THE 10 YEAR 150,000 EXTENDED WARRANTY IS EXPIRED. SO I AM NOW STUCK PUTTING OIL IN THIS VEHICLE WEEKLY UNTIL IT ULTIMATELY FAILS. IT RUNS ROUGH AND I EXPECT IT TO FAIL. SHAME ON NTSB AND TOYOTA FOR NOT RECALLING THIS MOTOR. I GET A 10 YEAR WARRANTY THAT STARTS WHEN THE VEHICLE IS FIRST USED - NOT WHEN I'M NOTIFIED. VERY SHADY AND UNETHICAL. I ALSO HAVE RESERVATIONS THAT THE TEST WAS PROPERLY IMPLEMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081865March 28, 2018
STRUCTURE:BODY
MY FOUR EXTERIOR DOOR HANDLES ARE MADE UP OF CHEAP PLASTIC AND THEY HAVE DISINTEGRATED. IT IS VERY DANGEROUS TO OPERATE THIS VEHICLE SINCE GETTING IN AND OUT OF THIS VEHICLE IS NOT EASY. I CAN ONLY ACCESS THE VEHICLE THROUGH THE DRIVER'S DOOR. ALL THE OTHER HANDLES HAVE BROKEN OFF COMPLETELY. WHEN YOU USE THIS VEHICLE IN AN URBAN, TRAFFIC CONGESTED SITUATION, ENTERING THIS CAR BECOMES VERY DANGEROUS. IF THIS VEHICLE WAS EVER INVOLVED IN A CAR ACCIDENT, IT WOULD NOT BE POSSIBLE TO JUST OPEN THE CAR DOORS TO RESCUE PASSENGERS SINCE THE DOOR ARE INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081465March 27, 2018
ELECTRICAL SYSTEM
SUSPECT FAULTY ECM (ENGINE CONTROL MODULE) AS EVIDENCED BY RECALL ON VEHICLES UP TO 2008. VEHICLE RANDOMLY LOSES POWER, BOTH IN MOTION AT VARIOUS SPEEDS AND AT REST. ALL LIGHTS AND INDICATIONS GO DARK. DASH LIGHTS MAY COME BACK ON MOMENTARILY INCLUDING ALL WARNING INDICATIONS IN DASH, AND ENGINE MAY RESUME RUNNING. ALSO STALLS RANDOMLY UPON STARTING, AS WELL AS RANDOMLY WHEN SWITCHING HEADLIGHTS FROM LOW BEAMS TO HIGH BEAMS. RANDOMLY WILL NOT START EITHER, WITH ONLY ONE VERY DIM DASH INDICATION. BATTERY IS 3 MONTHS OLD AND HAS BEEN LOAD TESTED: IN PERFECT CONDITION. TERMINALS ARE CLEAN WITH SOLID CONNECTIONS. HAS OCCURRED SEVERAL TIMES OVER THE PAST FEW WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080304March 19, 2018
ENGINE
I STARTED NOTICING A KNOCKING IN MY ENGINE. I REPORTED IT TO THE TOYOTA SERVICE DEPARTMENT ON 9-9-14. I WAS TOLD BY THE TOYOTA SERVICE DEPARTMENT( THE ONE THAT HAS DONE ALL OF MY SCHEDULED MAINTENANCE) " NO ABNORMAL SOUNDS HEARD AT THIS TIME." IN HIND SIGHT MAYBE THEY DIDN'T HEAR THE NOISE BECAUSE SHE WAS LOW ON OIL AND ONLY LISTEND FOR THE NOISE AFTER THE OIL CHANGE. I WAS NEVER TOLD THAT I SHOULD CHECK MY OIL FOR LEAKAGE IN BETWEEN MY SCHEDULED MAINTENANCE! I CHECKED MY OIL ONE DAY AT RANDOM AFTER I HEARD KNOCKING AGAIN AND SHE WAS VERY LOW ON OIL. I TOOK HER TO TOYOTA AND TOLD THEM SHE WAS CONSUMING OIL. THEY SUGGESTED A FUEL INDUCTION SERVICE FOR WHICH THEY DID ON 1-12-17, WHICH DIDN'T FIX THE PROBLEM. ON 9-12-17 AT HER NEXT APPOINTMENT I REPORTED AGAIN THE OIL USAGE.OUTCOME; " PERFORMED INSPECTION, FOUND SLIGHT OIL SEEPAGE AT ENGINE OIL PAN. PCV SYSTEM IS WORKING. ENGINE MUST BE BURNING OIL. PISTONS AND RINGS WOULD NEED TO BE REPLACED." BIG SURPRISE THERE. I WAS SO NAIVE BUT I DID TAKE HER TO DIFFERENT TOYOTA SERVICE PLACE FOR A SECOND OPINION. AND YES YOU GUESSED IT ANOTHER ENGINE OIL CLEANER SERVICE. AND SUGGESTED PISTON AND RINGS REPLACED. IT WAS A MECHANIC FRIEND THAT WE TOOK HER TO THAT KINDLY DID SOME SEARCHING AND FOUND THAT TOYOTA HAD ISSUED A TSB ON AUGUST 11, 2011[1](# FN:1) TO DEALERSHIPS WHICH SAYS: " SOME 2006-2011 MODEL YEAR VEHICLES EQUIPPED WITH THE 2AZ-FE ENGINE MAY EXHIBIT ENGINE OIL CONSUMPTION. THE PISTON ASSEMBLY HAS BEEN CHANGED TO MINIMIZE OIL CONSUMPTION." AND THAT PO3O# (CYLINDER # MISFIRE DETECTED) DTC MAY ALSO BE SET AS A RESULT OF OIL CONSUPTION" OBVIOUSLY THERE WAS THERE IS A DESIGN ERROR OF THE PISTONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079930March 17, 2018
AIR BAGS
AIRBAG RECALL AND THE "AIRBAG WARNING LIGHT REMAINS ILLUMINATED" STARTED. MY VEHICLE WAS NOT RECALLED IN THE 2003 ' 2008 TOYOTA COROLLA AIRBAG CLOCK SPRING REPLACEMENT RECALL. IT WAS RECALLED FOR THE DRIVERS SIDE AIRBAG REPLACEMENT AND DURING THAT TIME THE PALO ALTO TOYOTA MECHANIC TRIED TO FIX THE LIGHT BUT COULD NOT FIND THE APPROPRIATE SOLUTION. NOW MY CAR IS RECALLED FOR THE REPLACEMENT OF THE PASSENGER SIDE AIRBAG AND REMAINS ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079942March 17, 2018
AIR BAGS
ROLL OVER AND AIR BAGS DIDN'T DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11079773March 16, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2007 TOYOTA COROLLA MATRIX. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR BUMPER OF ANOTHER VEHICLE THAT STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE FLED THE SCENE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOTALED AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT DID NOT CALL THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE SEVERAL TIMES, BUT DID NOT OFFER TO HELP. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11079820March 16, 2018
ELECTRICAL SYSTEM
IN MOTION WITH LIGHTS ON, AND WHEN SWITCHING TO HIGH BEAM LIGHTS SHUT OFF AND VEHICLE WARNING ICONS ON DASH LIGHT UP; LIGHTS COME BACK ON MOMENTARILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078891March 13, 2018
ENGINE
ENGINE BURNS OIL AT A RATE OF 1 QUART EVERY 500 MILES. MILEAGE IS ONLY 105,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074546February 23, 2018
AIR BAGS
I WAS IN AN ACCIDENT. MY DRIVER'S SIDE AIRBAG DEPLOYED AND THEN INSTANTLY COLLAPSED. IT OFFERED NO PROTECTION WHATSOEVER. I EXPERIENCED SEVERE PAIN IN MY CHEST AND RIGHT BREAST FROM WHERE THE SEAT BELT LOCKED. THIS PAIN LASTED FOR 6 WEEKS. IF THE AIRBAG HAD WORKED PROPERLY, IT WOULD HAVE CUSHIONED THE IMPACT AND LIKELY MADE IT POSSIBLE TO LESSEN THE NEED FOR THE SEATBELT TO DO ALL OF THE WORK. THIS MUST BE FIXED! (MY VEHICLE WAS IN MOTION ON A CITY STREET WHEN A PERSON DRIVING THE OPPOSITE DIRECTION MADE A LEFT TURN IN FRONT OF ME AND TOTALED MY VEHICLE. I NO LONGER HAVE THE CAR, BUT I HAVE A PHOTO OF THE DEFECTIVE AIRBAG.)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11073088February 15, 2018
UNKNOWN OR OTHER
I WAS DRIVING HOME ON A 2 LANE CITY STREET A FEW WEEKS AGO WHEN I HEARD A LOUD CRASH/EXPLOSION OF SOME KIND ON WHAT SEEMED TO BE THE TOP OF MY CAR, WHEN I HAD GOTTEN HOME I SAW THE SUNROOF HAD COMPLETELY SMASHED AS IF SOMETHING HAD FALLEN ON TOP OF IT, BUT I AND THE GUY WHO REPLACED THE SUNROOF FOUND NO ROCKS OR ANY POINT OF IMPACT ON THE SUNROOF, SO IT HAD APPEARED TO CRACK SPONTANEOUSLY. WE HAD BEEN HAVING ICY WEATHER THE WEEK PRIOR BUT IT HAD BEEN COLD ENOUGH FOR A WHILE THAT A SUDDEN TEMPERATURE CHANGE COULDN'T HAVE BEEN WHAT CAUSED IT. NO GLASS FELL INTO THE VEHICLE BECAUSE THE INNER LINING OF THE ROOF HAD BEEN PULLED SHUT, BUT IT COST $700 TO REPLACE IT AND WE HAD TO DRIVE TO OMAHA, 60 MILES AWAY FROM WHERE I AM, TO GET IT REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051085November 28, 2017
AIR BAGS
TAKATA RECALL I HAD MY PASSENGER SIDE AIRBAG RECALLED AND REPAIRED. NOW I AM CONCERNED THAT THE DRIVER SIDE AIRBAG LIGHT IS CONTINUING TO STAY LIT. IF THE PASSENGER SIDE WAS RECALLED SHOULDN'T THE DRIVER SIDE ALSO BE RECALLED. THEY ARE BOTH THE SAME BRAND AIRBAG. I HAVEN'T RECEIVED A RECALL FOR THE DRIVER'S SIDE, BUT NOW THAT MY AIRBAG LIGHT FOR THE DRIVER'S SIDE IS COMING ON AND STAYING ON I AM VERY CONCERNED. THE DEALERSHIP IS TELLING ME THAT THEY WOULD HAVE TO PUT IT ON A DIAGNOSTIC MACHINE WHICH WILL COST ME $135.00. IF THE DRIVER SIDE AIRBAG IS PART OF A RECALL THAT I HAVEN'T BEEN NOTIFIED OF, WHY SHOULD I PAY FOR DIAGNOSTIC?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048559November 27, 2017
STEERING
I WAS DRIVING ABOUT 70MPH ALONG THE BEELINE HIGHWAY OUTSIDE OF PHOENIX AZ AND NEGOTIATING A GENTLE CURVE IN THE ROAD. IT WAS ABOUT 1:30PM ON A CLEAR DAY. I FELT A STRONG LURCH (THOUGHT I HAD BEEN HIT FROM BEHIND ALTHOUGH I KNEW THERE WERE NO CARS AROUND ME) ALMOST IMMEDIATELY I ATTEMPTED TO STRAIGHTEN THE WHEEL AND FOUND MYSELF UNABLE TO TURN THE STEERING WHEEL. THE CAR MOUNTED THE MEDIAN ROAD DIVIDER, CAME DOWN, SPUN 360 DEGREES AND GENTLY DRIFTED TO THE SIDE OF THE ROAD. I WAS NOT INJURED BUT THE CAR WAS TOTALED. I LOOKED ON LINE AFTER THE ACCIDENT AND DID FIND SOME ACCOUNTS OF THIS KIND OF FROZEN WHEEL SCENARIO WITH THE LURCH THAT I FELT BUT ALSO AT MUCH LOWER SPEEDS. AS I UNDERSTAND YOU KEEP STATISTICS ON VEHICLE MALFUNCTIONS I FEEL IT IMPORTANT TO REPORT THIS UNUSUAL ACCIDENT TO YOUR AGENCY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11048583November 27, 2017
AIR BAGS
TAKATA RECALL. NOTHING HAS HAPPENED YET, BUT I WAS NOT NOTIFIED ABOUT THE RECALL AT ALL. I HAPPENED TO FIND OUT ABOUT IT ONLINE AND MY CAR IS INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041963November 1, 2017
AIR BAGS
DRIVERS SIDE AIRBAG LIGHT IS ON. STAYS ON NEVER GOES OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039273October 24, 2017
STRUCTURE:BODY
PLASTIC DOOR HANDLES BREAK OFF. THIS POSES DANGER TO RESCUE PERSONNEL WHO MAY NEED TO SAFELY AND QUICK REMOVE CAR OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033142October 12, 2017
ELECTRONIC STABILITY CONTROL (ESC)
MY CHECK ENGINE LIGHT HAS COME ON AND OFF SPORADICALLY, SINCE THE VEHICLE IN QUESTION WAS BOUGHT OF THE SHOWROOM FLOOR FROM SUNNY SIDE TOYOTA SINCE MARCH 2009 ALL THE WAY UP TO THE PRESENT. NOW, I DIDN'T PURCHASE THIS VEHICLE, HOWEVER, MY BUDDY WHO DID HAS CLAIMED THIS LIGHT -- CHECK ENGINE, ALONG WITH ABS AND VSC WOULD COME ON TOGETHER. ALTHOUGH, HE HAS SAID, IT'S NEVER AFFECTED THE PERFORMANCE OF THE SAID VEHICLE -- I KNOW BETTER!! SINCE THE VEHICLE IS NOW UNDER MY OWNERSHIP AND UNFORTUNATELY, IT'S OUT OF WARRANTY. HOWEVER, THERE IS A TSB ON THIS EXACT SERVICE CODE P0607, WHICH INVOLVES CHANGING OUT THE PCM AND THE OTHER P CODE HAPPENS TO BE P0138, WHICH IS THE 02 SENSOR. SINCE THERE IS A TSB ON THIS SPECIFIC CODE - P0607, IT AFFECTS CERTAIN COROLLAS AND MATRIX FOR THE YEARS PRIOR TO MY VEHICLE -- SO WHAT A COINCIDENCE, WOULD YOU SAY? I WOULD SAY!! ALSO, ACCORDING TO REPAIRPAL.COM, THIS IS A COMMON OCCURRENCE WITH THESE VEHICLES AND I THINK THIS SHOULD ALSO THEN BE A STANDARD RECALL, CONSIDERING THE FACT THAT MY 2009 TOYOTA MATRIX ONLY HAS 49K MILES. IT IS ALSO MENTIONED, UNDER THAT SERVICE CODE THAT THE PCM COMPUTER SHOULD BE REPLACED AND THUS, IT WOULD CORRECT THESE PROBLEMS THAT I SHOULD NOT BE HAVING. FUTHERMORE, IT'S LISTED IN THE TSB, THAT THIS IS ALSO COVERED UNDER THE EMISSIONS WARRANTY OF 96 MONTHS AND/OR 80K MILES. IS IT POSSIBLE TO BE ASSISTED WITH THIS MATTER AND HAVING TOYOTA, OUT OF GOOD FAITH, CORRECTING THIS ISSUE FOR ME. I HAVE THIS TSB DOCUMENT INFERRING SUCH ALONG WITH ANOTHER DOCUMENT WHICH STATES HOW CLOSELY SIMILAR MY ENGINE IS TO THE ENGINE IN QUESTION. THE P CODES STATED ABOVE WERE SUPPLIED BY THE TOYOTA DEALERSHIP, WHEN I LAST BROUGHT MY VEHICLE IN FOR THE TAKATA AIR BAG RECALL. I WOULD SINCERELY, APPRECIATE ANY ASSISTANCE IN DEALING WITH THIS MATTER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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