Toyota Corolla Matrix Complaints

398 consumer complaints on file.

#10640352September 30, 2014
SERVICE BRAKES
I WAS STOPPED IN HEAVY TRAFFIC AT ABOUT 8AM ON SEPT 11, 2014. THE CAR IN FRONT OF ME MOVED FORWARD SO I TOOK MY FOOT OFF THE BRAKE TO LET MY CAR COAST FORWARD. I BRAKED TO STOP THE VEHICLE AND INSTEAD OF BRAKING, THE CAR ACCELERATED. INSTANTLY THINKING I TOUCHED THE WRONG PEDAL OR THAT THE PEDAL WAS STUCK, I LOOKED DOWN (SCRUNCHING TOWARD MY RIGHT SHOULDER) TO ENSURE I WAS PRESSING FIRMLY ON THE BRAKE PEDAL. I BRAKED AGAIN AND THE CAR SHOT FORWARD AGAIN HITTING THE CAR IN FRONT OF ME. I INJURED MY RIGHT SHOULDER TRYING TO PREVENT THE CRASH, SUFFERED WHIPLASH FROM THE INCIDENT AND AM STILL HURTING TODAY. I AM STILL WAITING FOR THE MANUFACTURER TO RESPOND TO MY COMPLAINT AND REVIEW THE BLACK BOX FOR MY VEHICLE, WHICH IS CURRENTLY HOUSED BY MY INSURANCE COMPANY AND MAY BE TOTALED AS A RESULT OF THIS ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10639534September 27, 2014
WHEELS
I PURCHASED THIS MATRIX BRAND NEW IN CASH. HOWEVER I HAVE HAD TO PURCHASE WHEEL COVERS OVER AND OVER. COSTING ME NEARLY 60.00 A HUBCAP. I TRIED TO REACH OUT TO TOYOTA AND THEY SAID SORRY THEY COULDN'T HELP ME. THERE ARE TONS OF COMPLAINTS ABOUT THIS. THEY WERE MADE VERY POORLY AND THEY SHOULD BE FIXED. I WILL BE CONTACTING BBB AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637399September 18, 2014
AIR BAGS
I WAS DRIVING AT HIGHWAY SPEED AND MY AIR BAG LIGHT CAME ON. IT STAY ON CONSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637183September 18, 2014
ENGINE, VEHICLE SPEED CONTROL
ENGINE OVER-HEATED TO THE POINT WHERE THE HEAD GASKET BLEW. DEALERSHIP SAID IT WAS DUE TO CHRONIC OVERHEATING BUT TEMPERATURE GAUGES NEVER INDICATED ANY ISSUE AND THE CHECK ENGINE LIGHT DID NOT COME ON UNTIL 2 MINUTES BEFORE THE CAR BROKE DOWN. POTENTIAL PROBLEM WITH THE MONITORING SYSTEM. ROUTINE MAINTENANCE (OIL CHANGE, FLUIDS CHECKED, ETC.) WAS DONE LESS THAN 2 WEEKS PRIOR TO INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631024September 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE SRS LIGHT ILLUMINATED. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE DIAGNOSIS WAS THAT THE CLOCK SPRING WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626423August 19, 2014
VISIBILITY/WIPER
THREE INCIDENTS - 2ND OCCURRED IN MAY 2014, 3RD IN AUGUST 2014. VERY LARGE, CLEAN CRACKS KEEP APPEARING IN THE SAME SPOTS ON THE FRONT WINDSHIELD WITH NO POINT OF CONTACT. THEY BEGIN FROM THE MIDDLE BOTTOM OF THE WINDSHIELD WHERE THE HEAT VENTS START AND IN A U-SHAPE COME OUT OR AT THE TOP MIDDLE - BEHIND REAR VIEW MIRROR - WHERE HEAT VENTS START - LIKE A SMILEY FACE TO NEARLY THE TOP OF THE WINDSHIELD OR A LINE DOWN DIRECT FROM MIDDLE OF WINDOW. THE FIRST TIME IT HAPPENED I WAS USING THE HEATER . THE SECOND TIME AND 3RD TIME IT WAS PARKED OVERNIGHT BUT NOTHING WAS STOLEN, NO OTHER DAMAGE AND NOTHING TO INDICATE A POINT OF CONTACT SUCH AS A ROCK OR SHARP TOOL. FULL CRACKS APPEAR ALL AT ONCE - CLOSE TO ENTIRE HEIGHT OF WINDOW AND ARE NOT GRADUAL. REPLACED THE WINDSHIELD FIRST TIME AT MY COST AND NEED ANOTHER REPLACEMENT IMMEDIATELY AS TWO LARGE CRACKS ARE IMPAIRING VISIBILITY, TAKE UP THE WHOLE DRIVERS SIDE OF THE WINDOW AND CONCERNED FOR SAFETY WITH UPCOMING ROAD TRIP. LOOKING FOR ANOTHER VEHICLE TO BUY AS ALREADY HAD 2 OTHER RECALLS WITH THIS VEHICLE. NEED TOYOTA TO REPLACE 2ND WINDSHIELD AS THIS IS CLEARLY A MANUFACTURERS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615097July 21, 2014
AIR BAGS, ELECTRICAL SYSTEM
MY SRS LIGHT CAME ON. IT WAS DIAGNOSED AS A CODE B1181 FOR SPIRAL CABLE ASSEMBLY. A RECALL IS IN PLACE OR 1.7 MILLION VEHICLES IN THE US, BUT DOESN'T COVER THE 2004 MATRIX (DOES COVER THE PONTIAC VIBE THOUGH). CONTACTED TOYOTA CUSTOMER SERVICE AND FILED A COMPLAINT, BUT THEY CURRENTLY WON'T COVER REPLACEMENT AS MY MODEL YEAR ISN'T INCLUDED IN THE RECALL AND IS OUT OF WARRANTY. I BELIEVE MY CAR TO BE UNSAFE DUE TO MANUFACTURER'S FAULT AND BELIEVE REPAIR SHOULD BE COVERED BY TOYOTA. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587909May 12, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES
I WAS DRIVING ON THE ROAD AROUND THE NEIBORHOOD AT THE T INTERSECTION ,I TRY TO BRAKE BUT MY CAR WAS NOT STOP .THEN I TRY TO PUT ON THE BRAKE ALL THE TIME BUT MY CAR STILL KEEP GOING AND HIT A STAIR BRICK IN FRONT OF THE HOUSE .. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10585712April 30, 2014
AIR BAGS
SRS WARNING LIGHT BEGAN TO GO ON AND OFF INTERMITTENTLY. TOYOTA DEALER FIXES BY INSTALLING NEW CLOCK ASSEMBLY. TOTAL COST $465. THIS ASSEMBLY IS AN IMPORTANT PART OF THE AIRBAG SYSTEM AND IS FAILING AT A VERY HIGH RATE IN THESE CARS. I BELIEVE IT IS DEFECTIVE AND SHOULD BE PART OF A RECALL. SUPPOSEDLY IF THE LIGHT IS ON THE AIRBAG IS NOT FUNCTIONAL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578483April 9, 2014
VISIBILITY/WIPER
THE FRONT WINDSHIELD WIPERS DON'T WORK CORRECTLY. SOMETIMES THEY REMAIN ON IN HIGH SPEED, SOMETIMES SLOW. SOMETIMES THEY JUST STOP. WE HAVE TO TAKE THE FUSE OUT TO DRIVE ON CLEAR DAYS, AS THEY WILL JUST COME ON WHEN THEY FEEL LIKE IT. ALSO, THE FRONT WASHER FLUID NO LONGER WORKS. IN ADDITION TO THOSE ISSUES, THE HEAT SHIELD DROPPED WHILE WE WERE GETTING GAS ONE DAY AND RATTLES SO LOUD IT'S UNBEARABLE. I HAD TO WIRE IT UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574766March 25, 2014
ELECTRICAL SYSTEM
HAD JUST PICKED UP CAR FROM LYNCH TOYOTA AND $1,000 WORTH OF REPAIRS INCLUDING 02 SENSOR B/C CHECK ENGINE & TPMS LIGHTS WERE ON. WHILE DRIVING 65 M.P.H. ON HIGHWAY VEHICLE BEGAN ACCELERATING ON ITS' OWN UP TO 80 M.P.H. I DEPRESSED BRAKE AND SLOWED SPEED BUT UPON REMOVING FOOT FROM BRAKE CAR BEGAN ACCELERATING TO 80 M.P.H. A SECOND TIME, SO I MADE SURE MY FOOT WAS NOT ON GAS PEDAL AND DEPRESSED BRAKE AGAIN WHICH SLOWED SPEED BUT CAR ACCELERATED A THIRD TIME TO 80 M.P.H. AND MY FOOT WAS NOT ON GAS PEDAL BUT WHEN I TRIED TO DEPRESS BRAKE IT RESISTED AND WOULD NOT ENGAGE NO MATTER HOW HARD I PRESSED, SO I JAMMED DOWN ON GAS PEDAL A FEW TIMES AND IT "REVVED" AS IF IN PARK- DOING THIS SEEMED TO KICK THE CAR OUT OF PHANTOM DRIVING MODE AND ALLOWED ME TO DEPRESS THE BRAKE AND DRIVE STRAIGHT BACK TO LYNCH TOYOTA. TOYOTA HAD MY CAR FOR OVER A DAY AND SAID THEY SENT THE TEST RESULTS TO CA BUT "COULD NOT CONFIRM CONDITION" AND IT WAS "OPERATING ACCORDING TO DESIGN"- THAT POSSIBLE CAUSE WAS AFTERMARKET FLOOR MAT OR "PEDAL MIS-APPLICATION" BUT THE FLOOR MAT DOESN'T REACH THE BRAKE PEDAL AND THIS OCCURRED THREE (3) TIMES OVER A SHORT TIME SPAN AND I DELIBERATELY LIFTED MY FOOT OFF THE GAS PEDAL SO IT COULDN'T BE MIS-APPLICATION. THERE ARE MANY REPORTED ISSUES WITH THE 2005 MATRIX AND OTHER YEARS, TOO AS WELL AS OTHER TOYOTA MODELS BUT EACH INCIDENT ENDS WITH TOYOTA FAILING TO CONFIRM ANY ISSUES BUT CLEARLY, THERE ARE ACCELERATION, PEDAL OR ELECTRONIC PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567107March 5, 2014
AIR BAGS
MY SRS WARNING LIGHT HAS COME ON AND NOT GONE OFF. I FOUND A RECALL HAS BEEN ISSUED FOR THIS BUT I HAVE NOT RECEIVED A RECALL NOTICE. IF I TAKE MY CAR TO MY DEALER WILL I HAVE TO PAY FOR THIS REPAIR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556579December 18, 2013
AIR BAGS
SRS AIRBAG WARNING LIGHT IS GOING ON AND OFF, SO IS THE CLOCK. THIS HAS HAPPENED MANY TIMES AND I FIND THAT OTHER OWNERS OF THIS VEHICLE ARE HAVING THE SAME PROBLEM. THERE SEEMS TO BE A CONNECTION BETWEEN THE CLOCK AND THE AIRBAG SYSTEM BEING TIED TOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553772November 25, 2013
AIR BAGS, ELECTRICAL SYSTEM
ABOUT A YEAR AND A HALF AGO THE AIRBAG WARNING LIGHT STARTED TO COME ON AND OFF INTERMITTENTLY. I CHECKED WITH THE DEALER AND WAS OFFERED TO PAY FOR A DIAGNOSTIC. I DECIDED TO DO RESEARCH FIRST AND FOUND A WHOLE LOT OF OTHER OWNERS HAVE THIS ISSUE. SOME HAVE TAKEN THE CAR IN FOR SERVICES INCLUDING COMPLETE REPLACEMENT OF THE AIRBAG SYSTEM AND CLOCK (WHICH HAPPENS TO HAVE FAULTY CIRCUIT THAT CAN RESULT IN THE WARNING LIGHT COMING ON AND OFF INTERMITTENTLY.) SOME HAVE PAID OVER $1K IN SERVICE FEES. I CONTACTED TOYOTA ABOUT IT. THEY ARE NOT LOOKING TO OWN UP TO THIS QUALITY DEFECT. IT'S NOT A WEAR AND TEAR (VEHICLE AGE) ISSUE. THE CULPRIT APPEARS TO BE A COMPONENT THAT CRACKS OFF THE PCB ON THE CLOCK. SOMEONE HAS REPORTED HAVING RE-SOLDERED THIS COMPONENT TO ELIMINATE THE INTERMITTENT AIRBAG LIGHT ISSUE. WHEN WILL TOYOTA RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551673November 10, 2013
AIR BAGS, SERVICE BRAKES
I WAS TRAVELING AT APPROXIMATELY 35 MPH WHEN I FIRST STARTED TO APPLY PRESSURE TO MY BRAKES. THERE WAS NO TENSION WHAT SO EVER. I WAS STANDING ON THEM AND THE BRAKE PETAL WAS HITTING THE FLOOR. AS A RESULT, I RAN THOUGH A STOP SIGN AND HIT A CONCRETE BARRIER. MY STEERING WHEEL ALSO LOCKED UP AND MY AIRBAG NEVER DEPLOYED. I LOST MY ENTIRE FRONT BUMPER AND THE TANK THAT HOLDS THE WINDSHIELD FLUID WAS CRACKED. THE CAR WAS TOWED. I CONTACTED TOYOTA'S MANUFACTURER AND WAS TOLD " IT HAPPENS". I FEEL THAT THERE WAS A DEFECT IN THE BRAKING SYSTEM AND THE AIRBAG SYSTEM. ALL I WANT IS MY CAR FIXED BUT NO ONE WILL GIVE ME THE TIME OF DAY. I BOUGHT THE CAR IN FEBRUARY OF THIS YEAR AT A TOYOTA DEALERSHIP. THE CAR WAS PRE-CERTIFIED. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10547681October 11, 2013
AIR BAGS, STRUCTURE:BODY
I WAS IDLING AT A COMPLETE STOP WAITING FOR THE TRAFFIC LIGHT TO TURN WHEN I WAS REAR ENDED AT 50 MPH INTO THE CAR IN FRONT OF ME AND MY AIRBAG DID NOT DEPLOY. I HAVE SUFFERED MANY INJURIES TO MY NECK AND SPINE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10541714September 3, 2013
ENGINE, ELECTRICAL SYSTEM
THIS IS A VERY DANGEROUS ISSUE. CAR ENGINE RANDOMLY SHUTS OFF WHILE DRIVING. CHECK ENGINE LIGHT WILL NOT GO OFF. I CANNOT DRIVE CAR BECAUSE I CANT PASS SMOG EITHER (DUE TO CHECK ENGINE LIGHT). I HAVE FILED TWO FORMAL COMPLAINTS WITH TOYOTA. TOYOTA REFUSES TO TAKE RESPONSIBILITY FOR THE MANUFACTURING. DEFECT. I AM EXPECTED TO PAY OVER $2000 TO REPLACE A CATALYTIC CONVERTER THAT THEY KNOW IS DEFECTIVE. (EXCERPT FROM ONE COMPLAINT I FILED) THERE WAS A RECALL ON MATRIX AND COROLLA: TOYOTA ISSUED A RECALL FOR 2005 TO 2008 MODEL YEAR COROLLA'S AND MATRIXES, EQUIPPED WITH THE 1ZZ-FE ENGINE AND TWO-WHEEL DRIVE. THE RECALL NOTICES STATES THAT AN IMPROPERLY MANUFACTURED ENGINE CONTROL MODULE (ECM) CAN DEVELOP A CRACK IN ITS CIRCUITRY, POTENTIALLY CAUSING THE "CHECK ENGINE" LIGHT TO ILLUMINATE, HARSH SHIFTING, AND STALLING AND/OR FAILURE OF THE ENGINE TO START. I HAVE A 2003 MATRIX XRS WITH A 2ZZ-GE ENGINE WITH A CONTINUOUS CHECK ENGINE LIGHT, HARSH SHIFTING, STALLING AND RANDOM FAILURE OF THE ENGINE TO START. I HAVE HAD MULTIPLE DIAGNOSTICS AND REPAIRS DONE ON THE VEHICLE TO PASS SMOG INSPECTION OVER THE PAST 5 OR 6 YEAR AND HAVE SPENT THOUSANDS OF DOLLARS. THE LIGHT STAYS OFF JUST LONG ENOUGH TO PASS THE SMOG TEST AND IS THEN RETURNED TO ME WITH THE LIGHT STILL ON. I HAVE PAID A TOYOTA DEALER $95 TO RUN DIAGNOSTIC ALSO. THEY SAID THE ECM IS CORRUPT AND CAN'T BE FLASHED AND THE CAT HAS TO BE REPLACED FOR OVER 2K! I WOULD LIKE INFORMATION FROM YOU'RE QUALITY DEPARTMENT AS TO WHY TOYOTA WILL NOT REPLACE THE ECM BEING REPLACED ON THE ENGINES STATED IN YOUR RECALL NOTICE AND NOT ON MY TYPE OF ENGINE. WHICH HAS THE EXACT SAME PROBLEM AS DETAILED IN THE RECALL LISTED ON YOUR SITE. TOYOTA STATED AFTER BOTH COMPLAINTS THAT THEY CANNOT HELP ME OR FIX THE PROBLEM. I MUST PAY FOR SOLUTION MYSELF. DOES SOMEONE NEED TO DIE IN A CRASH BEFORE THIS IS ADDRESSED? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537382August 26, 2013
ELECTRICAL SYSTEM
PLEASE SEE BELOW. DEALERSHIP FAILED TO INSTALL RECALLED PART. NOW I HAVE A NON-OPERATING CAR. I FEEL THIS WAS DONE ON PURPOSE TO SAVE PARTS AS IT IS NOW OBVIOUS THAT MY PART FAILED.2010 ECM RECALL [INCIDENT: [XXX]] I REVIEWED MY PAPERWORK AND NOTICED THAT THE ECM WAS ORDERED AND NEVER INSTALLED. THE DEALERSHIP FO WHATEVER REASON DECIDED NOT TO INSTALL IT ON 5/21/11 AND NOW IT HAS FAILED. THE TECHS COMMENTS ARE" NO ACTION REQUIRED/INSPECTED OK". WHY WOULD THEY ORDER A PART AND NOT INSTALL. I FEEL I AM OWED THIS PART AND THE INSTALL AS I THOUGHT IT WAS DONE AND FROM COMMENTS ON THE DEALER INVOICE IT WAS NOT. EVEN IF IT WAS REPLACED IT ONLY LASTED 2 YEARS AND A FEW MONTHS WHAT GIVES? LOOK AT INVOICE TOCS738578 MOSS BROS. MORENO VALLEY, CA I FEEL RIPPED OFF FOR A HARD TO GET RECALLED PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534751August 11, 2013
ELECTRICAL SYSTEM
CLOCK RANDOMLY WORKS. SEEMS TO BE IN ALL TOYOTA MATRIX IN THE MID 2000S. BUT OF COURSE TOYOTA WANTS A HUGE PRICE FOR A REPLACEMENT FOR THEIR FAULTY SOLDERING JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526437July 23, 2013
AIR BAGS
I HAVE MY TOYOTA MATRIX ABOUT 5 OR 6 YEARS. HAD 4 OR 5 TIMES RECALL ON THE DIFFERENT PARTS. I DON'T FEEL SAFE ANY MORE WITH THIS CAR. HOW SHOULD I TRUST FOR ANOTHER PARTS ARE OK. I HAVE A KID WITH ME WHEN I'M DRIVING. THEY SHOULD GET THE CAR BACK AND PAY FOR IT. I WORKED SO HARD TO PAY FOR THIS CAR. SHAME ON TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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