Tesla Model Y Complaints

3,785 consumer complaints on file.

#11633379December 31, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Around Dec 16 all cameras in my 2024 Model Y Tesla stopped working and it has not worked since that date. This affects many systems, the most important of which is that I now have no rear backup camera. I believe vehicle manufacturers are required to have functioning back up cameras. I notified Tesla service on 12/16 and was told there was a known computer hardware problem which would cause my incident. Tesla service told me they were unable to obtain the needed computer replacement for a month at least. They informed me there was no safety risk, but I disagree since I don’t have a functioning back up camera, nor lane change camera assistance. Also the display panel is very dark and impossible to read most of the time, posing another safety concern. Why has Tesla not issued a public statement about this problem, and why has NHTSA not mandated a formal recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633121December 30, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Tesla Model Y. The contact stated while the vehicle was parked and attempting to reverse, the vehicle independently accelerated. The contact depressed the brake pedal, and the vehicle stopped. The contact regained control of the vehicle on the curb. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633102December 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: Cruise Control (adaptive or otherwise) Back up Camera Forward Collision Warning Lane Departure Warning Lane Keeping Assistance Blind Spot Warning Parking Collision Warning Full Self-Driving and Auto Park features Cameras required for Autopilot functionality Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633092December 30, 2024
UNKNOWN OR OTHER
The car accelerated by itself over the curb and into the building
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11633036December 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The FSD feature for which we have paid in full to Tesla does not work. No cruise control and no Assisted Steering Control or Cruise Control works. As per their Service Department, AP4 Car Computer has internal short and camera can not communicate for above mentioned features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632971December 29, 2024
AIR BAGS, SEAT BELTS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Several malfunctions: all cameras including rear cameras were disabled, high beams would flash on and off continuously when in auto mode. Front Passenger safety restraint failure alert message that eventually turned off. The car continuously has a humming noise even after turned off. Navigation system was not operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632966December 29, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. None of cameras on my vehicle are now viewable. Due to the design of the vehicle, reversing without having a backup camera functional is a hazardous event. Also, the following safety-critical and driver-assist features have become non-functional: -Cruise Control (adaptive or otherwise) -Forward Collision Warning -Lane Departure Warning -Lane Keeping Assistance -Blind Spot Warning -Parking Collision Warning -Full Self-Driving and Auto Park features -Cameras required for Autopilot functionality -GPS system has failed, the vehicle’s Navigation system is inoperable. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Without a backup camera, the risk of causing injury to people or property is greatly increased. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632850December 28, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Here is my draft: Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1.⁠Cruise Control (adaptive or otherwise) 2.⁠Forward Collision Warning 3.⁠Lane Departure Warning 4.⁠Lane Keeping Assistance 5.⁠Blind Spot Warning 6.⁠Parking Collision Warning 7.⁠Full Self-Driving and Auto Park features 8.⁠Cameras required for Autopilot functionality Additionally, because the GPS system has failed, the vehicle’s Navigation system is inoperable. This impacts Tesla’s unique route planning feature that sets up Supercharger stops during long journeys. Without a functioning navigation system, I cannot properly plan my travel or locate charging stations, which severely affects the usability of the vehicle. Safety Concerns: The failure of these systems, especially safety features like forward collision warning, lane keeping assistance, and blind spot monitoring, puts both the driver and others on the road at risk. Losing access to safety-critical functions after an update is unacceptable and poses a serious danger to vehicle occupants and surrounding traffic. Incident Details: • The issue occurred immediately following a software update. • Tesla pushed the update remotely without providing any warning or indication of potential risks. • The failure appears to be related to a hardware short in the AP4 computer, directly caused or exacerbated by the update. Desired Outcome: • A thorough investigation into Tesla’s software update process and its effect on vehicle hardware and safety systems. • A resolution that prevents similar failures in other vehicles and ensures system updates do not compromise vehicle safety or critical functionality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632811December 28, 2024
SUSPENSION
The bolt under the control arms come lose when driving! Super scary safety issue has been impacting a lot of Model Y and 3s. This needs to be a recall NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632785December 27, 2024
SUSPENSION
Loud clicking noise hurt for several days, then when reversing and turning the steering wheel, the front right of the car collapsed; The suspension broke because a bolt came loose which was found in the driveway. Front right wheel area collapse and is touching the top of the wheel liner. There was no prior accident or damage causing the issue. Car had to be towed and repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632555December 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
All cameras stopped working. Blind spot detection not working. Blinkers stopped working. No parking assist. Auto wipers . Adas not working. Screen auto brightness not working. Clicking when letting off accelerator. We damaged our tire and rim due to this issue.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11632525December 26, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, STEERING
On [XXX] at [XXX] on [XXX] I experienced a sudden malfunction of steering control of my Tesla Model Y, followed by a rightward movement initiated by vehicle automation and potentially amplified due to the steering malfunction. The vehicle then collided with an 18-wheeler truck on the right lane and came to a stop on the middle lane. I was driving past Tracy CA on [XXX] towards Modesto on a personal trip to Merced with my daughter, [XXX] , in the front passenger seat to drop her off. Fortunately, there was no casualty or injury from this incident. We are fortunate enough to have survived physically unscathed. A difference of few seconds could have led to significant injuries or impairment. Pictures attached show the steering wheel position turned to the left at about 160 degrees, while the front wheels turned to the right at about 20-30 degrees. For a right turn it’s about a 220-degree position, which is not possible by a single swipe of the steering wheel. Please note, the front wheel position in below picture cannot be justified either way. The steering wheel and front wheel remained frozen in this position when high voltage battery supply got disconnected at crash. This proves the turn of the wheel, thereby the movement of my vehicle to the right was not caused by my steering wheel control. Vehicle Automation Engaged related to this safety incident- Advanced Driver Assistance Systems such as Autopilot, Lane Assist, Collision Avoidance Assist and other safety features were active during this incident. There were no audio or visual warnings related to lane departure, forward collision or blind spot on the vehicle dashboard. The vehicle was declared a total loss by the insurance carrier, Tesla Insurance and currently in possession of their salvage vendor Copart, Title Express. Tesla Service refused to do any inspection of the components involved in this failure while the vehicle was at the body shop, Carstar Chilton Autobody, San Carlos, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11632359December 25, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I took delivery of the Tesla Model Y yesterday (12/24/2024). The car has 73 miles on it as of now. First, the rear view camera stops working this morning (12/25/2024) and parking assistant is not available. Then the autopilot won't turn on and the car shows an alert that "power limited". After I arrived home from a supercharger (the car is charged to 80% as of now) around 1pm, the screen turns brick, and it will not turn on again after rebooting. It can drive, but the power feels weak. I called Tesla roadside service. The car has been towed to the Fresno service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632341December 25, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The autopilot computer failed. This has rendered all safety systems and camera on the vehicle inactive, including the rear view camera, all forward and side cameras so no active safety systems are functioning. This includes crash avoidance, lane keeping, blind spot warning, cruise control, and rear camera during reverse, the vehicle is nearly impossible to reverse as the view is terrible with no cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632249December 24, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Automatic Emergency braking stopped working. Parking assist stopped working. Back window is dismal. You can't see anything behind through the window. All cameras stopped working and it poses a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632199December 23, 2024
ELECTRICAL SYSTEM
The Main Display went completely dark and Required Rebooting of the Car when attempting to move the car from the PARKED state to DRIVE state. This was the second occurence of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632123December 23, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Hello , I just bought the new Tesla Model Y 2024 in the October and all of a sudden all the driver assistance programs are not working, including the Rear Camera(Reverse camera) I took it for the service on December 4th and they fixed issue on December 5th. After few days on December 13th the same issue happened again and Tesla service center is saying I need to wait till February 20th 2025 for the repair. All cameras are not working in the car, it does not show any backup camera, No forward collision warnings or no lane change assist Tesla is not considering this as a safety issue I am including a chat summary with the service center via PDF file. I have included previous repair invoice also when the same issue happened on 4th December
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632094December 23, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
Software update applied OTA. Complete failure of ECU on reboot, including cameras, rear backup camera, all proximity warnings, cruise control, FSD, GPS, navigation, battery preheating, etc. Car is unsafe to drive in this state.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632014December 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Cameras stopped working which made all of the safety functions and GPS stop working as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631994December 22, 2024
SUSPENSION
The lower lateral link got disconnected from front suspension. Bolt wasn’t tightened to spec originally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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