Tesla Model Y Complaints

3,785 consumer complaints on file.

#11673133July 13, 2025
UNKNOWN OR OTHER
I was driving on the freeway in the fast lane using FSD (full self driving). The car attempted to merge into another Tesla in the lane to my right. I immediately took over control and pressed on the brake to prevent a high speed accident. At that speed the car almost totally lost control. My friend and I could easily have died. We both felt the car just tried to kill us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673112July 13, 2025
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving with FSD on [XXX] and had to intervene to take control when a bumper showed up on the road. When FSD was driving in standard mode, it was driving at 72 miles/ hr and was too close to the prior car. When the prior car quickly dodged the bumper my car was already too close to the bumper and needed to make a quick turn. The car almost rolled over. Dashcam video: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672542July 10, 2025
STEERING
Making a right turn and heard a pop sound. Pulled into a parking lot immediately found the steering arm dropped and shortly after a large bolt fell out. There is supposed to be 2 bolts holding up each side, one bolt was already missing. Event occurred without incident. Normal street driving at a low speed turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672510July 10, 2025
ELECTRICAL SYSTEM
The car computer (HW3) in my 2023 Tesla Model Y failed without warning while I was traveling from Maryland to New Jersey. When I attempted to drive the car, the main screen was completely black and unresponsive, meaning I could not see or control any essential functions—no speed display, gear indicator, or system feedback. The vehicle was not drivable. Acceleration was extremely delayed (took more than 10 seconds to start moving from stop) when attempting to move, and the car felt like it could stop at any moment without warning. I had no way to safely monitor or control the vehicle’s basic operation. This created a serious safety risk—not only was I unable to access the gear or speed, but the vehicle was in a condition where it could shut down suddenly at any time due to the computer failure. This left me stranded while away from home and could have resulted in dangerous situations if I had been on the road when it failed. Tesla Service inspected the vehicle and confirmed the issue was an internal fault in the car computer (HW3), diagnosed by their senior technician. They provided a repair estimate of approximately $3,000. No police, insurance, or other third parties have inspected the vehicle. There were no warning messages, alerts, or symptoms before the failure occurred. It happened suddenly and completely at around 59,000 miles—just 9,000 miles past the basic warranty limit. The failed computer is being fixed by Tesla service center in Paramus, NJ location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672278July 9, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2023 Tesla Model Y. The contact stated while reversing out of the garage, the message "Camera Temporarily Not Available" was displayed intermittently. The contact stated that the failure progressively worsened, and the rearview camera had become inoperable. Additionally, the contact stated that a software update notification was displayed; however, upon initiating the update, the center display screen froze in the middle of the update. Additionally, the contact stated that the front and rearview cameras, the navigation system, the cruise control mode, and distant cruise control mode, the blind spot detection system, the self-driving assist system, and other safety systems were inoperable. The contact stated that the vehicle appeared stationary on the center display even while driving. The vehicle was taken to a Tesla Service Center, where it was diagnosed and determined that the computer system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672082July 8, 2025
ENGINE, ELECTRICAL SYSTEM
1) What component or system failed or malfunctioned, and is it available for inspection upon request? Response: All 3 times has been with a faulty inverter 2)How was your safety or the safety of others put at risk? Response: Safety was a HUGE concern. The Tesla model Y has stalled and completely shut down while driving through traffic and at speed. The complete failure did not allow any coasting to try and get out of harms way. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Response: All 3 times this issue has occurred were all serviced by Tesla directly and has always been a faulty inverter. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Response: Yes, all 3 times the car failed the car was assessed by Tesla's service station Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? 5) Yes, the first 2 times the warning appeared there was only a matter of seconds before the car completely stopped in the middle of traffic. This last time there was a warning stating the car will not restart if stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672022July 8, 2025
VISIBILITY/WIPER
car has a improperly installed windshield, it got cracked while sitting in a covered parking lot on June24th,2025. the hottest day of season with 100 + degrees temperature,Crack was very small in the middle of windshield size3” x 3” and got bigger waiting for Tesla’s appointment.When i went to Tesla today for replacement of windshield they just gave me the run around and denied to replace under warranty. This is a manufacturing defect as there is nothing else but a crack . Tesla should be fined for big time and ordered to fix it under warranty. There are so many customers who have the same problem.The crack never happened with any outside influence .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671817July 7, 2025
UNKNOWN OR OTHER
I was using the self driving in about 65 miles per hour this was little bit under speed limit in highway in Florida. Suddenly the car started to do zig zags and cycles alone and when I tried to control the car and drive my self the car didn’t respond to me and self driving couldn’t be stopped I couldn’t switch to regular driver this was self driving malfunction and could cause big accident in a highway. The car stopped because it took me out of the road and hit the guardrail.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11671580July 7, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2021 Tesla Model Y. The contact stated that his wife drove to a nearby park and while attempting to leave the park, the vehicle was started, and after his wife put her son and daughter in the vehicle, the vehicle shut off unintendedly and all the doors locked. The doors failed to open with the mobile card or the manual key. The contact stated that the manual card was inside the vehicle. The contact stated that the temperature control was off inside the vehicle and the screen was inoperable. There were no reported injuries. The contact broke the window to enter the vehicle. There were no warning lights illuminated prior to the failure. The contact called a tow truck, and the vehicle was jumpstarted. The contact stated that the vehicle operated as designed the following day. The contact stated that an unknown local dealer was contacted. The dealer informed the contact to send the data pool. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact to complete a report form. The failure mileage was approximately 88,070.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671053July 3, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
FSD failed to break when another vehicle was making a right turn. I had to take over is a split second. I have dashcam footage but unable to upload in this form.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670843July 2, 2025
ELECTRICAL SYSTEM
Plugged a charger cord for a Garmin watch into the center console USBC right side port. Overnight the USBC port, while connected to the cord but not to the watch or any other device, overheated and melted. It burned the cords male connection into two pieces and melted plastic into the center console. The male end of the cord is now fused into the USBC port of the car. No messages/alerts on the car. Manufacturer inspected and invoiced $970.00 for parts and labor. From forums online this is not the first instance a similar situation has occurred. Assuming paper or another flammable substance was in the console, it would have caught fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670740July 2, 2025
STEERING, SUSPENSION
Upper control arms wear out and start making sounds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670693July 2, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], at approximately [XXX], I was driving westbound on the [XXX], just before the [XXX] and [XXX] off-ramp, with my wife and our [XXX] baby in the car. While in traffic, I noticed the regenerative braking system was not slowing the vehicle down adequately, despite having a clear and sufficient distance from the big rig ahead of us. As the gap closed, I slammed down on the brake pedal, but it felt abnormally stiff and did not respond with the urgency or force expected. The vehicle failed to stop in time, resulting in a rear-end collision with the big rig. Thankfully, we were not injured due to the speed of the accident. The breaks have not been inspected due to it being in the collision center There was an alarm but it sounded off too late and the car ended up colliding. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11670678July 2, 2025
SUSPENSION
Tesla lateral link bolts fell out and/or sheared off. The happened on the front driver side of the vehicle. It happened while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670595July 1, 2025
WHEELS, SUSPENSION, STEERING
After doing multiple search online came across multiple user complaints about new Tesla model y juniper 2026 Lr awd you can feel vibration from steering wheel at highway speeds it is really specific at 80mph this is not a normal behavior especially vibrations took it to the service center and was told it was the wheels are not balanced properly so they fixed it apparently but is still doing it. I truly believe there is something Tesla knows but is not acknowledging it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670328June 30, 2025
UNKNOWN OR OTHER
We ordered a car from Tesla on April 19th and received an email on May 1st stating the vehicle we had order had arrived, ready for delivery. We set up delivery for [XXX]. Picked the car up that day. On May 9th, we noticed that the “as configured” options on the Monroney sticker didn’t match the actual installed features on the vehicle. It was missing the Full Self Driving that was listed on the Monroney sticker (that we had not ordered). I immediately contacted Tesla and was told by Corporate sales support in California that it would be corrected since it was on the sticker at the time of delivery, it has to be included with the VIN purchased. Trusting them enough not to get the name of the gentleman I spoke with was my mistake. I have contacted Tesla corporate customer service, Tesla corporate sales support and the Council bluffs delivery center after I noticed the discrepancy between what was actually on the vehicle and what the Monroney disclosure stated. I have requested the full self driving capability that is listed on the Monroney sticker with the VIN attached to the car I purchased be added to the vehicle to match their disclosure under the “as configured” section of the sticker. I was told by corporate sales support in California that it would be added to the vehicle because of their mistake. I noticed it had been added to the wrong vehicle (we have 2 teslas). I contacted customer service and they directed me to council,bluffs. Preston Sherwood told me he suggested leaving it on the wrong vehicle, just cancel the monthly subscription and subscribe on the correct vehicle. So I did just that and my paid subscription expired yesterday on the wrong vehicle and the option went away. I contacted customer service and they said they would make it right, but it has to go through “sales support” then promised they would call me. No one did. The feature still isn’t on the vehicle as listed on the only physical legal document we were provided at delivery. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670301June 30, 2025
STEERING, SUSPENSION
The contact owns a 2023 Tesla Model Y. The contact stated while driving at an undisclosed speed and attempting to complete a left turn, the contact briefly heard an abnormal clicking sound coming from the front end of the vehicle, after which the steering wheel jerked abnormally. The vehicle quickly returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front-end suspension bushings. The contact was also informed that a bolt on the driver’s side control arm had loosened. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670270June 30, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle: 2021 Tesla Model Y VIN: [XXX] Date of Incident: [XXX] On the afternoon of Sunday [XXX], while my Tesla Model Y was parked at home and charged to approximately 80%, both my wife and I attempted to enter the vehicle to attend an important appointment. Upon approach, we found the car completely unresponsive — no power, no screen activity, and we were unable to start the vehicle or release the charging cable. Despite this, both front doors could still be manually opened. However, the frameless windows did not automatically lower as they normally would when opening and closing the doors, As a result, when we attempted to close the doors, both front door windows shattered, as the glass was unable to lower and collided with the door frame. This incident clearly resulted from a critical system failure that disabled essential safety and design functions. The vehicle was not damaged prior to this event, and there was no impact or external force involved. This malfunction rendered the vehicle inoperable and directly caused costly damage. I am requesting the following: A full investigation into the root cause of the power system failure Immediate replacement of both shattered front windows at no cost A written explanation of what caused the vehicle to become unresponsive This issue raises serious concerns about vehicle safety and reliability, especially when essential functions like glass auto-drop are disabled without any warning, leaving the glass vulnerable to breakage. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670031June 29, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The Tesla “self driving” features are inconsistent, at best, and frequently fail. I can not believe that the government approves these capabilities or the Tesla is accepting liability for road use. If these features are not reliable under supervised conditions, why would they be considered safe for robo taxi release? I have repeatedly tried to report this to Tesla and they say the systems are operating as designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669845June 27, 2025
SERVICE BRAKES
We just took delivery of our 2026 Tesla Model Y Juniper yesterday. Today, my wife was driving to work at around 40 mph when the car suddenly performed a hard brake (phantom braking), coming to a complete stop for no apparent reason. The driver behind her nearly rear-ended her. Importantly, she was not using Autopilot or Full Self-Driving at the time of the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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