Suzuki XL7 Complaints

380 consumer complaints on file.

#10362773October 28, 2010
STEERING
I HAVE HAD MULTIPLE ISSUES W/MY 2007 SUZUKI XL7. HOWEVER, THE MOST CONCERNING IS THE STEERING WHEEL PROBLEM. NOT ONLY HAVE I HAD WORK DONE ON THE RACK IN 2008 BUT THE NOISES HAVE RETURNED. OUR LOCAL SERVICE STATION SAID THAT THEY COULD NOT DUPLICATE THE NOISE NO MATTER WHAT THEY TRIED. YET, WHEN I WENT TO PICK UP MY CAR I IMMEDIATELY HEARD THE NOISE, WENT INSIDE TO GRAB A TECH AND MADE HIM RIDE W/ME TO HEAR THE NOISE HIMSELF. HE SAID THAT THE NOISE WAS DIFFERENT FROM BEFORE AND SIMPLY WAS A RUBBER SEAL THAT NEEDED TO BE REPLACED. HE SAID THAT IT WASN'T COVERED AND "I WAS SAFE TO DRIVE W/IT LIKE THIS". I HAVE MULTIPLE PROBLEMS W/THIS VEHICLE THAT I'M NOW RESPONSIBLE FOR. I DO NOT EVEN KNOW WHERE TO START IN REFERENCE TO WHAT SHOULD BE FIXED FIRST. FINANCIALLY IT IS A BURDEN AND MOST DEFINITELY AN IRRITANT AS I AM MAKING MONTHLY PAYMENTS ON A VEHICLE THAT IS IN MAJOR NEGATIVE EQUITY! I HOPE FOR MY CHILDREN'S SAKE THAT NOTHING MAJOR GOES WRONG IN THIS VEHICLE WHILE WE ARE RIDING IN IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362775October 28, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
I AM THE ORIGINAL OWNER OF A 2007 SUZUKI XL7. DUE TO DISABILITIES IN THE FAMILY I PUT SEVERAL MILES ON THIS VEHICLE. FROM THE BEGINNING I HAVE SEVERAL ISSUES W/THIS VEHICLE. BECAUSE OF SUZUKI'S LACK OF CONCERN/INTEREST I HAVE DECIDED TO MAKE FORMAL COMPLAINTS ABOUT THE "SAFETY" ISSUES TODAY. IF I WAS TO LIST ALL PROBLEMS WITH THIS VEHICLE I WOULD BE HERE ALL DAY. OUT OF 4 PASSENGER WINDOWS WE CURRENTLY HAVE ONLY 2 FUNCTIONING. WHEN DIAGNOSED I WAS TOLD THAT ONE WINDOW WAS THE MOTOR AND THE OTHER WAS ELECTRICAL. AFTER PAYING $76.00 TO THE DEALERSHIP TO IDENTIFY THE ELECTRICAL PROBLEM THEY TOLD ME THAT THEY WOULD NEED AT LEAST AN ADDITIONAL HOUR (ADDITIONAL $76.00) TO FIND THE WIRING PROBLEM. I DECLINED. I HAVE MADE SEVERAL CALLS TO SUZUKI, ABOUT THEIR PRODUCT, TO WHICH THEY HAVE REPLIED I HAVE TOO MANY MILES ON MY CAR AND THEY WILL DO NOTHING FOR ME. ALSO, THE LATCHES THAT FOLD THE MIDDLE SEATS DOWN OFTEN STICK. AT ANY GIVEN TIME YOU CAN GO TO PULL ONE UP SO AS TO FOLD THE MIDDLE SEATS AND THEY WILL NOT BUDGE! WE HAVE ALREADY HAD THIS ISSUE ADDRESSED WAY BACK IN THE BEGINNING OF OWNING THE VEHICLE. WHEN WE BROUGHT IT BACK IN TO HAVE THE MULTIPLE ISSUES ADDRESSED (SOMETHING SUZUKI SUGGESTED WE DO TO SEE IF WE COULD HELP) WE WERE TOLD THAT "THEY WOULD NEED TO BE TAKEN APART TO SEE WHAT THE PROBLEM WAS". FOR A COST, OF COURSE. WE DO NOT LET OUR DAUGHTERS RIDE IN THE THIRD ROW SEATING FOR FEAR THAT IF SOMETHING HAPPENED THEY COULD NOT GET OUT!! SUZUKI'S REP (WHO I WAS TOLD WAS ON VACATION AND DIDN'T KNOW WHEN HE COULD CONSIDER OUR ISSUES) QUICKLY EMAILED BACK TO THE DEALER "TOO MANY MILES, NOT GOING TO HELP". I CANNOT EVEN BEGIN TO AFFORD THE MULTIPLE PROBLEMS W/THIS CAR AND THE VALUE HAS DECREASED SO THAT TRADING IT IN IS JUST NOT AN OPTION. MY CONCERN IS THAT I DRIVE MY CHILDREN IN THIS CAR DAILY AND EVERYTIME I HOPE AND PRAY NOTHING MAJOR HAPPENS. MY CHILDREN NOW CALL THE CAR THE "LEMON" OR THE "BEATER". AS THEY TOO ARE WELL AWARE OF ALL THE PROBLEMS W/THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361496October 21, 2010
ENGINE AND ENGINE COOLING
2002 SUZUKI XL7 A/C COMPRESSOR. WHILE DRIVING AT 65-70 MPH ON THE HIGHWAY, THE AIR CONDITIONING COMPRESSOR LOCKED UP AND SNAPPED THE BELT CAUSING THE POWER STEERING TO STOP WORKING AND THE CAR TO OVERHEAT. I PAID 1200 TO HAVE IT FIXED ABOUT 2 YEARS AGO. NOW THE NEW ONE IS MAKING A LOT OF NOISE AND NEEDS TO BE REPLACED. I LOOKED ON MESSAGE BOARDS AND SEE THAT THIS IS A HUGE PROBLEM ON THESE CARS FOR HUNDREDS IF NOT THOUSANDS OF PEOPLE. THIS COMPANY NEEDS TO CORRECT THIS PROBLEM. IT'S A MAJOR SAFETY ISSUE AND VERY EXPENSIVE TO FIX MULTIPLE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359227October 5, 2010
STEERING
I HAVE A PROBLEM WITH MY SUZUKI XL7 2008 VIN/SERIAL [XXX]. THE POWER STEERING IS LEAKING FLUID AND HAVE TO REFILL IT CONTINUOUSLY. THE WHEEL MAKES NOISE WHEN I MAKE TURNS AND ALSO IS BECOMING HARD TO MANEUVER. I TOOK MY VEHICLE TO THE SOUTH DEERFOOT SUZUKI DEALER AT 7220 RAILWAY ST SE CALGARY, AB T2H 3A8 (1-888-284-1809), CANADA ONCE I NOTICED THIS PROBLEM. AT THAT TIME I HAD 62,000 KM (38520 MILES) ON THE VEHICLE. THEY COULD NOT FIND ANY PROBLEMS. AFTER I GOT TIRED OF REFUELING THE POWER STEERING FLUID, I TOOK IT TO THE DEALER AGAIN. THIS TIME I HAD 65,000 KM (43390 MILES). THEY FOUND THIS TIME ABOUT THREE POSSIBLE PROBLEMS, BUT SINCE THE WARRANTY OF THIS VEHICLE HAD EXPIRED, I WAS TOLD THAT I WOULD BE RESPONSIBLE FOR THE REPAIRS. NOW, THE LEAKING, THE NOISE, AND THE MANEUVER HAVE BECOME MORE CRITICAL. I TOOK THE VEHICLE TO A PRIVATE MECHANIC SHOP. THEY FOUND THAT THE PROBLEM COULD BE A SEAL DAMAGED WHICH CONNECTS TO FRONT SIDE TIRE (THE DRIVER SIDE)AND RECOMMENDED ME THAT SINCE THE VEHICLE STILL NEW (2008) I SHOULD CONTACT CHACON SUZUKI ABOUT THE WARRANTY. I ALSO HAD CONTACTED NICHOLAS ROCKWELL, FIXED OPERATIONS MANAGER SOUTH DEERFOOT SUZUKI ABOUT A POSSIBLE POWER STEERING RECALL WITH SUZUKI XL7 2006 THAT COULD BE APPLICABLE TO MY SUZUKI 2008. I HAVE FILED A RECALL COMPLAIN WITH NHTSA AND I HAVE CONTACTED SUZUKI CANADA IN ONTARIO. I HAVE BEEN RECOMMENDED TO CONTACT THE CHACON SUZUKI DEALER AT 3566 I-35 S, NEW BRAUNFELS, TX 78132 PHONE: 830-624-7000 AND THE SOUTH DEERFOOT SUZUKI DEALER DAVID BAKER DEALER PRINCIPAL [email protected]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359315October 5, 2010
AIR BAGS, ELECTRICAL SYSTEM
2007 SUZUKI XL-7 PASSENGER AIR BAG LIGHT STAYING ON AND CLOCK FLASHING. TAKEN TO DEALERSHIP WAS TOLD THE SENSOR IS UNDER THE PASSENGER SEAT AND IT WOULD COST $1,700.00 TO FIX. BUT IF I DIDN'T FIX IT WOULD BE OK THE AIR BAG WOULD WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357240September 23, 2010
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2001 SUZUKI XL7 . THE CONTACT STATED THAT WHEN TURNING THE VEHICLE ON THERE WAS SMOKING COMING FROM THE RIGHT FRONT BUMPER. THE CONTACT NOTICED THAT IT WAS ACTUALLY COMING FROM THE LIGHT BULB WHEN FLAMES STARTED TO FORM. THERE WERE DAMAGES TO THE FRONT BUMPER AND THE HEADLIGHTS. THE VEHICLE WAS NOT TOWED. THE DEALER WAS INFORMED ABOUT THE FAILURE AND STATED THAT WOULD NOT TAKE RESPONSIBILITY FOR THE FAILURE AND TO CONTACT THE INSURANCE AGENCY. THE FAILURE AND THE CURRENT MILEAGES WERE 105000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10356512September 20, 2010
LATCHES/LOCKS/LINKAGES
LAST MONTH IN AUGUST MY HUSBAND STAYED IN THE CAR WHILE I RAN INTO STORE, OUT OF HABIT I LOCKED THE DOOR WITH THE AUTO LOCK CONTROL. I LIVE IN FLORIDA AND THE TEMPERATURE IN AUG. IS EXTREMELY HOT. AFTER A LITTLE WHILE HE WENT TO OPEN THE DOOR AND COULDN'T OPEN THE DOOR OR ROLL THE WINDOWS DOWN IT WAS ALL LOCKED UP. HE DIDN'T HAVE HIS KEYS TO MY CAR ON HIM AND TO TOP IT OFF HE HAS CLAUSTROPHOBIA. WHEN I CAME BACK TO THE CAR HE WAS BLASTING THE HORN AND SCREAMING AT ME FOR LOCKING HIM IN. HE DID NOT HAVE HIS CELL PHONE ON HIM THAT DAY EITHER. I TOLD HIM TO JUST UNDO THE LOCKS. HE TRIED. I DIDN'T BELIEVE HIM SO HE LOCKED ME IN THE SAME WAY. I COULD NOT GET OUT EITHER. HE WOULD HAVE HAD TO KICK THE WINDOW OUT TO GET OUT. HE IS SO TRAUMATIZED OVER THE EVENT THAT HE HAS NIGHTMARES OVER IT. THIS IS A REALLY BAD SAFETY FEATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355764September 15, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SUZUKI XL7. THE CONTACT STATED THAT IF THERE WAS A POWER FAILURE WHILE IN THE VEHICLE, HE NOTICED THAT ONE WOULD BE UNABLE TO EXIT THE VEHICLE. THE UNLOCK/LOCK BUTTON WAS ELECTRONICALLY CONTROLLED. HE HAD TO HAVE SOMEONE GET A SECOND KEY TO UNLOCK THE DOORS SO HE COULD GET OUT OF THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353354September 1, 2010
AIR BAGS
AIR BAG LIGHT CAME ON ALL OF A SUDDEN, THIS EFFECTS MY PASSENGER AIR BAG WARNING SYSTEM ALSO. I TOOK THE VEHICLE TO A SUZUKI SERVICE DEPARTMENT AND WAS TOLD IT WAS NOT COVERED BY MY WARRANTY SERVICE CONTRACT, I CALL MY EXTENDED WARRANTY CO. AND THEY SAID IT WAS NOT COVERED ALSO. THIS IS AN AIRBAG SENSOR MALFUNCTION WHICH COULD BE A SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350385August 18, 2010
STEERING:HYDRAULIC POWER ASSIST:PUMP
TL* THE CONTACT OWNS A 2006 SUZUKI XL7. THE DRIVER WAS TRAVELING 35 MPH WHEN SHE HEARD AN UNUSUAL NOISE IN THE STEERING WHEEL. THE CONTACT WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE AS THE STEERING FAILED AND CRASHED INTO A TREE. SHE SUSTAINED INJURIES TO HER ARMS, NECK, AND STOMACH. THE FRONT PASSENGER SUSTAINED INJURIES TO THE HEAD AND NECK. THE REAR PASSENGER SUSTAINED INJURIES TO THE STOMACH, HEAD, AND FACE. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT UNDER RECALL AND THAT HIS INSURANCE COMPANY COULD FILE A CLAIM AGAINST THEM FOR POSSIBLE REIMBURSEMENT. IN AUGUST 2010, THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN ID NUMBER: 10V250000 (STEERING: HYDRAULIC POWER ASSIST: PUMP) ADVISING THERE WAS A DEFECT IN HIS VEHICLE. THE FAILURE AND THE CURRENT MILEAGE WAS 120,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10348961August 12, 2010
STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2008 SUZUKI XL7. WHILE DRIVING APPROXIMATELY 2 MPH, THE CONTACT ATTEMPTED TO PARK THE VEHICLE AND THE STEERING WHEEL BEGAN TO EXHIBIT A LOUD NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE FAILURE WAS CONTRIBUTED TO THE MANUFACTURERS FAULTY DESIGN OF THE RACK AND PINION. THE PART WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348294August 9, 2010
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*THE CONTACT OWNS A 2008 SUZUKI XL7. THE CONTACT STARTED THE VEHICLE AND THE GEARS WOULD NOT SHIFT INTO REVERSE. THE AIR BAG AND THE ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. SHE ATTEMPTED TO MOVED THE GEAR SHIFT AROUND BUT IT WOULD NOT MOVE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED THE CONTACT THAT THERE WAS A SHORT IN THE GEAR BOX FUSE. THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO STATED THAT THE PANEL HAD BLOWN A 100 AMP FUSE AND THE DRIVER'S SEAT HAD ALSO MALFUNCTIONED. THE FAILURE MILEAGE WAS 75,136. THE CURRENT MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347454August 5, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2007 SUZUKI XL7. WHILE DRIVING AT 25 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT SHUT OFF THE ENGINE TO ALLOW IT TO COOL. THE ENTIRE CONSOLE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ADVISED THAT THE PASSENGER SIDE FAN MOTOR FAILED YET THE PARTS NEEDED TO MAKE THE REPAIR WERE ON A NATIONAL BACKORDER. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATE OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER ADVISED THEY WOULD CONTACT THE DEALER AND DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 57,027.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346403July 30, 2010
AIR BAGS:SIDE/WINDOW
I HAVE A 2007 SUZUKI XL7 LIMITED THAT WAS BOUGHT BRAND NEW AND HAVE BEEN EXPERIENCING SOME ISSUES THAT I HAVE NEVER HAD WHILE OWNING TWO OTHER SUZUKI SUV'S. ON JUNE 24TH, 2010, MY DAUGHTER WAS DRIVING IN TRAFFIC AT 32 MPH WHEN THE SIDE AIRBAGS DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE. SHE DID NOT HIT ANYTHING AND NOBODY HIT HER. SHE WAS NOT DRIVING ERRATIC NOR IRRESPONSIBLY AND THIS WAS CONFIRMED BY A MOTORCYCLE POLICE WHO WAS OBSERVING THE TRAFFIC AT THE TIME THIS HAPPENED. MY CAR IS STILL UNDER WARRANTY, SO I TOOK THE VEHICLE TO THE SUZUKI DEALERSHIP AND REPORTED THE INCIDENT. THEY STATED THAT THEY HAD NEVER HEARD OF THAT HAPPENING AND INSINUATED THAT THE CAR HAD TO HAVE BEEN DRIVEN RECKLESSLY FOR THE DEPLOYMENT TO HAPPEN. SUZUKI STATED THEY COULD NOT DO ANYTHING UNTIL THE MODULE HAD BEEN TESTED, TO DETERMINE WHAT TOOK PLACE. IT TOOK MORE THAN A MONTH FOR SUZUKI TO INFORM ME OF THEIR DECISION AND THAT WAS AFTER I CALLED TO FIND OUT WHAT WAS GOING ON. SUZUKI INFORMED ME THAT THE MODULE WAS FOUND TO BE IN GOOD CONDITION AND REPORTED THAT THE VEHICLE EXPERIENCED LATERAL G?S RANGING FROM (-) 1.17 ~ (+) .91 ~ (-) 2.08 DURING THE LAST 180 M/SEC. MAX ROLL RATE WAS 40 DEG/SEC @ 30 M/S. THE DATA INDICATES THAT AN EVASIVE MANEUVER WAS TAKEN CAUSING THE ROS (ROLL OVER SENSOR) TO SENSE AN IMMINENT ROLLOVER EVENT, THUS DEPLOYING THE CURTAIN AIR BAGS. SUZUKI REFUSED TO PROVIDE ME WITH TRANSPORTATION DURING THE MONTH IT TOOK THEM TO TEST THE MODULE AND DOES NOT INTEND TO FIX MY CAR EVEN UNDER WARRANTY AND A POLICE OFFICER AS WITNESS. FOR A CUSTOMER WHO HAS BOUGHT THREE(3) BRAND NEW VEHICLE FROM THIS COMPANY, I FIND IT A SLAP IN THE FACE TO BE TREATED LIKE THIS. I WOULD LIKE THIS DEFECT/MALFUNCTION INVESTIGATED BY NHTSA AND SUZUKI TO ACCEPT RESPONSIBILITY. MY VEHICLE HAS LESS THAN 30K MILES ON IT AND IS STILL UNDER WARRANTY, YET SUZUKI MAINTAINS EVEN WTH THE EVIDENCE, THAT I MUST FIX THEIR $7K PROBLEM MYSELF IF I EVER WANT TO DRIVE MY VEHICLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343483July 15, 2010
STEERING, STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING WHEEL HARD TO CONTROL. POWER STEERING WHEEL MAKES NOISE. POWER STEERING FLUID GETS VERY LOW. NEEDS TO BE REFILLED VERY OFTEN. I HAVE BEEN INFORMED ON THE NHTSA WEBSITE THAT THERE IS A RECALL FOR THE VEHICLE SUZUKI XL7 2006. THE RECALL IS #10V250000 STEERING HYDRAULIC POWER ASSIST-PUMP POTENTIAL UNIT AFFECTED #46549. MY VEHICLE IS SUZUKI XL7 2008. I HAD THIS VEHICLE INSPECTED AND CONFIRMED THE SAME PROBLEM AS THE SUZUKI XL7 2006 AND AGREED THAT DRIVING THIS VEHICLE IS UNSAFE AND POTENTIAL DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343152July 14, 2010
STEERING, EQUIPMENT
A COUPLE OF YEARS AGO WHEN OUR XL7 WAS STILL UNDER WARRANTY NEAL SUZUKI IN FORT WORTH, TEXAS, FIXED THE SQUEAKY NOISE IN OUR STEERING WHEEL BY REPLACING THE RACK AND PINION. TODAY, JULY 14, 2010, THE NOISE IS BACK AND HAS BEEN BACK FOR APPROXIMATELY TWO MONTHS. I HAVEN'T NOTICED ANY PERFORMANCE ISSUES WITH THE STEERING OTHER THAN IT HAS BEEN MORE SENSITIVE THAN NORMAL AT FREEWAY SPEEDS, 60 AND ABOVE. THE NOISE IS MOST ANNOYING ESPECIALLY WHILE MANEUVERING THROUGH PARKING LOTS. MY MOTHER-IN-LAW AND MY WIFE'S CO-WORKER HAVE EXPERIENCED THE SAME PROBLEM WITH THEIR XL7S TOO. I CALLED THE SERVICE DEPARTMENT AND SINCE MY CAR IS OUT OF WARRANTY I HAVE TO PAY FOR THE REPAIR THIS TIME EVEN THOUGH IT'S THE SAME PROBLEM THAT I HAD BEFORE. WHAT AN OUTRAGE AND RIP-OFF! WHO'S ON THE CONSUMER'S SIDE? CAR CORPORATIONS ARE TO CONSUMERS AS MAJOR LEAGUE BASEBALL UMPIRES ARE TO BASEBALL TEAMS AND PLAYERS. IT SEEMS THEY CAN DO ANY THING WRONG, MAKE ANY BAD CALL, WITHOUT SUFFERING ANY CONSEQUENCE, WHILE THE CONSUMER HAS TO PAY THE PRICE AND BRE THE BURDEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332569May 27, 2010
AIR BAGS:SIDE/WINDOW
ON APRIL 18TH, 2010, MY HUSBAND WAS DRIVING ON A STRETCH OF FLAT CITY STREET GOING APPROXIMATELY 25 MPH. A LOUD BANG WENT OFF IN THE CAR AND WHITE POWDER DISPERSED THROUGHOUT THE CAR. HE PULLED OVER AND NOTED THAT ALL THE CURTAIN AIRBAGS HAD DEPLOYED. UPON INSPECTING THE CAR, NO DAMAGE WAS NOTED. HE DID NOT REMEMBER HITTING A POT HOLE OR CURB. HE DROVE THE CAR TO WHERE WE WERE STAYING (WE WERE VISITING FAMILY IN ANOTHER STATE) AND CALLED OUR INSURANCE COMPANY. GEICO CAME OUT TWO DAYS LATER, TOOK PICS AND DENIED THE CLAIM DUE TO NO IMPACT. HAD NO MONEY TO GET VEHICLE TOWED RIGHT AWAY SO IT SAT FOR A MONTH WHILE WE FILED A COMPLAINT THROUGH THE DEPARTMENT OF INSURANCE. WHEN WE RECEIVED A LETTER FROM INSURANCE STATING THEY WOULD REOPEN THE CLAIM, WE HAD IT TOWED TO A SUZUKI DEALER. DEALER CLAIMS THEY CANNOT PINPOINT AN IMPACT AND INSURANCE JUST DENIED THE CLAIM A SECOND TIME. WE ARE NOW WAITING FOR THE MANUFACTURER TO COME OUT AND TAKE A LOOK. UPON DOING SOME RESEARCH ONLINE, AT LEAST 4 OTHER COMPLAINTS WITH THIS SAME THING ON THE SAME MODEL WERE REPORTED. I HAVE ONLY BEEN ONLINE ABOUT 35 MINUTES AND AM APPALLED AT THE NUMBER OF COMPLAINTS. AND WITH ALL OF THE COMPLAINTS, SUZUKI HAS REFUSED TO PAY AS WELL AS INSURANCE. THE TOTAL FOR REPAIR WILL BE AROUND $7000 AND WE ARE INCREDIBLY LUCKY OUR ONE YEAR OLD WAS NOT IN THE CAR WHEN THE AIRBAGS WENT OFF. THIS COULD'VE RESULTED IN A HUGE ACCIDENT OR INJURY. THERE IS NO DOUBT A RECALL NEEDS TO BE ISSUED FOR THE SAFETY OF CONSUMERS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324534April 8, 2010
SEATS
I RECENTLY PURCHASED A 2007 SUZUKI XL7 AND AT FIRST I DIDN'T NOTICE THAT THERE WAS A PROBLEM WITH GETTING INTO THE 3RD ROW BECAUSE WE DIDN'T HAVE A NEED TO SEAT BACK THERE. BUT ONE DAY AS I TRIED TO RECLINE THE 2ND ROW SEAT TO GET TO THE 3RD ROW SEATING, THE SEAT WHICH IS SUPPOSED TO RECLINE WOULD NOT WORK. NO MATTER HOW MUCH I TRIED TO PULL ON THE LEVER THAT'S SUPPOSED TO RELEASE THE SEAT IT STILL WOULDN'T WORK. AFTER LOTS OF PUSHING ON THE SEAT AND PUNCHING ON IT FOR ABOUT 5 MINS., IT FINALLY RECLINED AND MY CHILD WAS ABLE TO GET TO THE 3RD ROW. AFTER OUR TRIP, I TRIED TO RECLINE THE SEAT SO MY CHILD COULD GET OUT BUT IT WAS STUCK AGAIN. THERE WAS NO WAY THAT MY CHILD WAS ABLE TO GET OUT OF THE 3RD ROW AND BECAUSE SHE'S A TEENAGER, THERE WAS NO WAY SHE COULD CLIMB OVER THE SEAT IN FRONT OF HER OR OVER THE 3RD ROW SEAT TO GET OUT FROM THE TRUNK. I THOUGHT THERE WAS A GLITCH WITH THE SEAT AND CALLED THE DEALER TO HAVE IT LOOKED AT. AFTER WHICH TIME THE DEALER CALLED ME BACK AND SAID THAT THE MODEL HAS A TENDENCY TO DO THAT. THE DEALER SUGGESTED THAT IF IT DOES HAPPEN AGAIN TO JUST KEEP PULLING AND PUSHING ON THE RECLINER SEAT AND IT WILL EVENTUALLY WORK. ON NUMEROUS OCCASIONS IT DID THE SAME THING. IT HAS GOTTEN TO THE POINT WHERE WE DON'T EVEN SIT BACK THERE FOR FEAR THAT THE PASSENGER WILL BECOME TRAP. SO, THIS IS A CONCERN TO ME BECAUSE IN CASE OF AN EMERGENCY THERE IS NO WAY THAT I WOULD BE ABLE TO GET MY CHILD OR PASSENGER OUT OF THE 3RD ROW IN TIME. I REALLY WOULD LIKE SOMEONE TO INVESTIGATE THIS PROBLEM BECAUSE THE DEALER KNOWS OF THIS PROBLEM BUT SEEM TO LOOK AT IT AS A MINOR PROBLEM. IN CASE OF AN EMERGENCY OR ACCIDENT, HOW IS A PERSON SUPPOSE TO GET OUT OF THE VEHICLE TO AVOID INJURIES? THIS IS SOMETHING I FEEL IS SERIOUS AND COULD POTENTIALLY BE LIFE THREATENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324538April 8, 2010
SEAT BELTS
TL*THE CONTACT OWNS A 2003 SUZUKI XL-7. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT STATED THAT THE SEAT BELT BUCKLE BECAME LOOSE AND AFTERWARD, WOULD NOT BUCKLE. SHE CALLED AN AUTHORIZED DEALER WHERE SHE WAS INFORMED OF THE PRICE OF A FULL SEAT BELT REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE CURRENT MILEAGE WAS APPROXIMATELY 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314520February 26, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 SUZUKI XL7. THE CONTACT STATED THE FRONT BRAKES HAS FAIL. AS HE STEP ON THE BRAKES IT GOES ALL THE WAY TO THE FLOOR. WHEN THE PADS GET TOO THIN THE EMERGENCY LIGHT COMES ON. THE REAR AXLE SEAL HAS TO BE REPAIR TWICE BECAUSE THEY KEEP WEARING OUT. THE VEHICLE HAS BEEN TO THE DEALER MORE THAN ONCE AND THEY CANNOT FIND THE FAILURE FOR THE BRAKES. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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