Subaru Outback Complaints

1,029 consumer complaints on file.

#11561834December 26, 2023
VISIBILITY/WIPER
Large crack in windshield extending to lower edge of passenger side without any inciting event with a rock chip or otherwise. Temp was 64 degrees and occurred while parked in the driveway. This is second occurrence. This same event also occurred in May of this year and Subaru covered under warranty as there was no damage. Safelight now is advertising to fix these Subaru windshields with eyesight as it is so common to crack without damage. Need a recall and thicker windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561617December 23, 2023
VISIBILITY/WIPER
Purchased the 2022 outback in April and very shortly after, had a cracked windshield right in the middle of the driver's line of sight. There was no noticeable sign of impact on the windshield. Replaced with a "deal" from the dealer at $1000. Not even 4k miles later, another Crack that's spread on the passenger side, in the middle of the windshield. Dealer says $1500 to replace (insurance is a $1000 deductible). Again. No noticeable sign of impact causing the Crack. Looking to now replace this new vehicle as our household cannot afford to replace these windshields every few thousand miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561566December 22, 2023
VISIBILITY
The contact owns a 2021 Subaru Outback. The contact stated that upon approaching the vehicle, she became aware that the front windshield had suddenly cracked, extending from the center of the windshield to the passenger’s side bezel. The vehicle was taken to the dealer, who determined that the crack was the result of the impact of a small, unknown object. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V712000 (Visibility), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561301December 21, 2023
UNKNOWN OR OTHER
Noticed that there’s a crack on the windshield at the passenger side. There is no evident of impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561083December 20, 2023
VISIBILITY/WIPER
While driving small pebble fell on windshield causing approx. 1mm chipp. Within minutes that chipp turned into 9-10" crack from bottom center into passenger side. Never had a windshield so sensitive. I have 2014 Forester with few similar windshield chipps but they stay the same, do not cause cracks. It looks to me that Outback windshield does not hold up against normal use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560700December 18, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
The windshield on my 2022 Subaru Outback has cracked twice with a year's time without impact! The first crack in February 2023 was detected after the car was parked overnight. The crack extended from the edge of the windshield on the drivers side and into the field of vision by approx. 24". The dealer said it was an impact however no impact of any kind occurred. I reported it to Corproate Subaru offices (Case#230120-1800472), who agreed to replace the windshield and the associated eyesight camera equipment, most likely because there are many incidences of this happening with their vehicles. The most recent re-occurrence of the windshield cracking without impact happened in early Dec. 2023. Again, no impact occurred and the crack was found after the vehicle was parked for about an hour after I attended a gallery opening. This time the dealer once again performed the same test performed in February (by using a pen that notes an indentation the size of a pinhead). Once again the crack starts from the edge of the windshield and extends through the line of vision by about 24" which creates a severe safety issue, especially when driving at night. Although the Subaru Corporate office replaced the first incident of this, they are now saying with the new case I opened (Case 231204-1901299) that they won't replace the most recent incident, even when it is exactly the same as the first! It seems as though Subaru won't own up to the fact that their windshields are faulty and have a propensity for stress fractures which is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560658December 18, 2023
VISIBILITY/WIPER
ON 12/15/23 TRAVELING ON A CITY STREET AT APROX. 40 MPH A ROCK/PEBBLE HIT THE WINDSHIELD ON THE PASSENGER SIDE CAUSING A ROUNDISH CHIP CRACK THE SIZE OF A DIME/ .10 CENTS. THIS WAS REPAIRED AT A WINDSHIELD SHOP WITH EPOXY. THIS IS THE SECOND CRACK IN THE WINDSHIELD IN 8 MOTHS ON A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560656December 18, 2023
VISIBILITY/WIPER
WINDSHIELD CRACKED EASILY WITH A SMALL PEBBLE ON 2/2023 MIDWAY UP THE WINDSHIELD ON PASSENGER SIDE. SIZE WAS ABOUT QUARTER/ .25 CENTS. THE VEHICLE WAS LESS THAN 1 MONTH OLD. WINDSHIELD WAS REPLACED IN APRIL 2023 BECAUSE TOOK 2 MONTHS TO GET A NEW WINDSHIELD. ON 12/15/2023 TRAVELING UNDER 40 MPH ON A STREET NOT A HIGHWAY A ROCK/PEBBLE HIT THE WINDSHIELD MIDWAY UP ON THE PASSENGER SIDE CREATING A ROUNDISH CRACK THE SIZE OF A DIME/.10 CENTS. THIS WAS FIXED AT A WINDSHIELD SHOP WITH EPOXY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560647December 18, 2023
VISIBILITY/WIPER, UNKNOWN OR OTHER
stayed in Bangor Maine cold night frost on windshield, turned on defrost within several minute my wife noticed two small cracks at the bottom of the windshield ,within several minutes the progress up wards for about 5bin and joined together and continued to about 10 on and started across to the drivers side ,the crack is about b14 in long at this time ,wet to a subaru dealer they tried to convince it was a rock, I pointed out the crack was at the bottom of the window and ,said he could nothing.Went to a nation repair window business they confirmed it was not a rock, their opinion there is a flaw in the glass.There was no prior symptom to this taking place
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560080December 14, 2023
VISIBILITY/WIPER
This car has only 6030 miles on it and is less than 2 years old. I came out of the grocery store and the windshield was cracked. There was no ding or something that hit it. The crack just was suddenly there and started underneath the rubber lining around the windshield at the bottom. The crack has grown to 1/3rd the entire size of the windsheid...all by itself. This is a $1200 windshield to replace. I understand this is a big problem with Subaru windshield on 2022 model Outbacks and CrossTrek
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559977December 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 Subaru Outback. The contact stated that while attempting to drive off from a stop light, several unknown warning lights were illuminated, and unknown messages were displayed, and the vehicle stalled and failed to restart. During the failure, an audible alarm was activated and the message "Shift to Park and Restart" was displayed. The vehicle was later towed to the local dealer who was unable to determine the cause of the failure. No cause for the failure was found. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559703December 12, 2023
UNKNOWN OR OTHER
While my husband was driving up a hill at low speed (25-30miles/hr) the car lost power, struggled and felt like it was going to stall. 5 days later, I was driving up a hill going 25miles/hr, the car lost acceleration the stalled, was unreponsive to gas pedal being depressed, the car then started again on its own. I brought the car to Subaru but they couldn't find anything wrong. Luckily nobody was behind me when the car stalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559453December 11, 2023
UNKNOWN OR OTHER
Windshield cracked for no reason. Vehicle was parked under the carport. It's a crack about 8" long starting from the drivers side windshield post.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559406December 10, 2023
VISIBILITY/WIPER
Windshield developed a 10" crack overnight, parked while it was snowing in Boulder, CO. There was no damage prior to this past night. This problem is widely reported on [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558085December 2, 2023
VISIBILITY/WIPER
Driving 70mph on an interstate and the windshield spontaneously popped, creating a long, large crack on the left side of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557970December 1, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle is equipped with EYESIGHT. I was driving to my home after work at night and suddenly the infotainment system screen went blank; including Braking Assist, Adaptive Cruise control, Lane assist, Emergency Braking etc including Navigation, also the HVAC shut off and EYESIGHT that controls these as well, shut off. It was suffocating in the car due to no A/C and thusf I tried to pull over at a remote text-stop place and tried restarting the car but in vain. All screens were dark, no warm air, I couldn’t see what direction I was driving to, as well as I solely relied on navigation. I brought this car for it’s safety features and warmth in this cold temperature in UPSTATE NY and this happened. I waited for 20 mins, charged my phone for only 4-5% with a fellow citizen who was waiting there as well and checked online just to see a lot of people reported the same issue with 2021 Subarus with EYESIGHT. And there is NO way one can fix it. I tried contacting the dealer but in vain. I am afraid that if this would happen again, I wouldn’t be in a situation to face this scary experience.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11557430November 29, 2023
SERVICE BRAKES, WHEELS, ELECTRICAL SYSTEM
I have experienced premature rear brake wear and excessive tire wear. Issues with infotainment system and pre-collision braking system. (1) Regarding Tires: Performed all dealer recommended tire rotations and aligned vehicle when recommended. Needed new tires at 31,169 miles. Tires showed excessive inside wear. Bought new tires from a 3rd party shop and had alignment done with hunter alignment system. Showed rear right camber at -2.0. Subaru recommends -1.8 to 0.3. Rear camber is not adjustable on this model. Took vehicle back to dealer for brake job and they said camber was fine...there is a spec for a reason. Did not want to attempt to bring it in spec with aftermarket kits (i.e. adjustable cam bolt) or fix under warranty. (2) Regarding Brakes: Needed new brakes at 31,169 miles. Not covered under warranty and not what I would consider typical wear based on my driving style and my past experience with Subaru vehicles. If this is an expected side affect of the EBD system I would highly recommend Subaru consider ways of improving brake life on their vehicles. (3) I have the Onyx XT trim with navigation. Infotainment system is constantly glitchy. Examples include booting with blank black screen, failing to load, excessive lag while operating system or will freeze and beep repeatedly while buffing a menu selection. Also, had my car battery replaced under warranty within the first two years due to a bad battery. (4) Issues with ADAS system, specifically pre-collision breaking. This system is extremely sensitive and will over-react / take control in certain situations where I didn't need it to even when I was in the process of braking. Have had this system activate on the highway at high speeds while switching lanes on the highway or when having a vehicle merge quickly into my lane in front of me. Constantly, have to turn off this system which is a chore as this system is defaulted to always being on. Do not feel safe driving with this system on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557361November 28, 2023
VISIBILITY/WIPER
Less than 3 months ago I reported 11543521. Now, the very first rock to hit this new OEM replacement windshield caused a 7-8 inch crack to form in the middle and start to propagate. There are still less than 8000 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556552November 23, 2023
UNKNOWN OR OTHER
WHILE DRIVING ON A STATE HIGHWAY I HIT A DEER AND MY FRONT END WAS PUSHED IN TO WHERE I COULD NOT OPEN THE DOORS AND THE AIRBAGS WERE DEPLOYED. I PAID EXTRA WHEN I PURCHASED THE CAR FOR SUBARU STARLINK EMERGENCY SERVICES. THEY HAD GUARENTEED THAT IN ANY ACCIDENT ANYWHERE IF THE AIRBAGS DEPLOYED STARLINK WOULD CONTACT ALL EMERGENCY SERVICES SO THAT AMBULANCES AND POLICE WOULD COME TO THE SCENED OF THE ACCIDENT. THE STARLINK SERVICES DID NOT WORK AND I WAS FORCED TO GET OUT AND WALK UNTIL I WAS PICKED UP BY A PASSERBY TO TAKE ME TO A SPOT WHERE I WOULD HAVE CELL SERVICE. IF I HAD SUSTAINED SERIOUS INJURIES I WOULD HAVE BEEN IN SERIOUS TROUBLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556504November 22, 2023
UNKNOWN OR OTHER
Windshield cracked without any impact. The crack started on the drivers side right on the edge of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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