Ram 3500 Complaints (2018)

810 consumer complaints on file.

#11433680September 20, 2021
ELECTRICAL SYSTEM
The contact owns a 2018 RAM 3500. The contact stated that while driving at various speeds, the vehicle experienced random electrical failures related to the MY TOUCH home screen. The contact stated that the vehicle would independently call random phone numbers including the SOS help button, as well as the local police station’s number stored in the contact's phone. The manufacturer was notified of the failure and informed him that because his home screen had started to delaminate, this failure was a known result on several model vehicles. The contact also called the dealer and they acknowledged that the failure was a known issue and was given an estimate for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433540September 19, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The abs system has failed on my truck and many more possibly by a dealer defect and no recall as of now. When the abs warning light comes on it also puts up a warning light for the electronic braking system and you aren’t allowed after that to set the cruise. Anytime you hit a bump or turn the wheels or just randomly at any given time the lights come up on the dash and it chimes which will drive anyone nuts. With the electronic braking system not functioning properly could potentially lock the brakes up on the truck in my opinion knowing how it functions. Which in my opinion is a safety hazard. Also I might add that taking my vehicle to my local dealership is a complete waste of time as the diesel mechanic up there is terrible at his job. He has misdiagnosed two of my trucks and I believe he had something to do with a transmission going out in one. He “fixed” it then 3000 miles later the transmission completely destroyed itself which made me have to trade the truck in. Also the traction control system does not function when the abs light is on. In doing research I have found many many people with this same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428358August 9, 2021
SERVICE BRAKES
The abs and tc lights came on and beeped. The message board said service abs. The brake pedal became spongy and unresponsive. I called a dealership and they stated they have changed a bunch of hydraulic brake pumps on the ram pickup especially this year model. I asked is this a safety problem? After hesitation he said yes. My other ram is doing the same thing and I know of another 2018 a friend had changed at 10,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427803August 4, 2021
TIRES:TREAD/BELT
Front passenger side tire had large ballon form on inside sidewall causing uneven rolling. LT 235/80/17. Luckily I wasnt hauling my 5th wheel Toyhauler when this developed I imagine the rest of the tires on the vehicle are faulty as well. Lives are at risk with these tires on my vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426797July 28, 2021
ELECTRICAL SYSTEM
8.4 inch Uconnect infotainment screen is delaminating. The digitizer screen is separating from the LCD screen from an apparent manufacturer defect. This screen controls backup camera, secondary heating and cooling defrost function. This is a safety issue as the screen becomes non responsive or ghost touch inputs start to randomly change settings in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426431July 26, 2021
WHEELS
URGENT: RAM/Mopar is unable to remedy the safety recall for my vehicle in a timely manner. SITUATION: In response to NHTSA safety recall number 21V-398, I messaged RAM on 25 July. I requested an expedited replacement of my unsafe vehicle with an identical or similar vehicle; or that they refund the vehicle's purchase price in full, minus a reasonable allowance for depreciation. BACKGROUND: As a 100% disabled, medically retired Afghanistan war veteran, I heavily rely on owning a safe, reliable vehicle to travel to medical appointments. Additionally, my vehicle is used to pick up and drop off family to/from elementary school. This recalled vehicle is my sole source of transportation. As such, I am deeply concerned about my vehicle's safety issue, which includes the risk of a wheel separating from the vehicle during operation, causing a vehicle crash without prior warning, and/or the wheel/tire posing a risk to other motorists. ASSESSMENT: To allow reasonable time for RAM/Mopar to provide an available remedy, I waited two months before making my request. However, as a company that regards the safety of its customers as paramount, I asked RAM to appreciate the seriousness and urgency of my request and that they acknowledge their duty to resolve this matter in a timely manner. Furthermore, I explained that I believe that a prudent company could foresee that a breach of this duty may proximately cause severe injury or death. On 26 July, a RAM Customer Service Call Center rep advised me that an available remedy is not expected for at least four months and that in light of unprecedented parts/supply shortages caused by COVID-19, it is reasonable for Mopar to anticipate unforeseeable delays in having a repair solution within four months, or even within one year. Nevertheless, the rep stated that my request would not be honored and my case would not be elevated for further consideration. I appreciate any assistance that NHTSA can provide to resolve this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425116July 16, 2021
ENGINE
The contact owns a 2018 Ram 3500. The contact stated that the vehicle was leaking engine oil. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 33,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424767July 14, 2021
TIRES
235/80r17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421707June 21, 2021
SUSPENSION
My 2018 Ram 3500 has had a bad vibration in it since I purchased it with 20,000 miles on it. I have tried 3 different sets on tires and a new set of wheels. The vibration causes the seats, mirrors and anything not secured to shake really bad. I have taken it to 4 different shops with no luck in repairing. This has been an ongoing problem. I believe I have narrowed it down to the driveshaft, leaf springs, or the factory air suspension. Very disappointing for an $80,000 vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419869June 7, 2021
ELECTRICAL SYSTEM
2018 Dodge Ram 3500. Consumer stated that they have experienced numerous issues with vehicle from power steering, electrical and fuel pump problems. THE CONSUMER STATED THE VEHICLE WAS EXPERIENCING A HARD TICKING NOISE IN THE ENGINE. THE LIFTERS NEEDED TO BE REPLACED OR THE ENGINE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419872June 7, 2021
ELECTRICAL SYSTEM
2018 Dodge Ram 3500. Consumer stated they have experienced numerous issues from power steering, electrical and fuel pump issues. THE CONSUMER STATED THE VEHICLE WAS EXPERIENCING A HARD TICKING NOISE IN THE ENGINE. THE LIFTERS NEEDED TO BE REPLACED OR THE ENGINE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413441April 22, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER'S SIDE SEAT BELT CEASED AND COULD NOT ABLE BE UNLATCHED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KARMART CHRYSLER JEEP DODGE RAM (660 AUTO BLVD, BURLINGTON, WA 98233) WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN STATED THAT NOTHING NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404049March 20, 2021
ELECTRICAL SYSTEM
MY 8.4 UCONNECT TOUCH SCREEN IS DELAMINATING CAUSE ALL TYPES OF ISSUES. FUNCTION DON'T WORK PROPERLY WHEN TRYING TO USE IT. IT WILL RANDOMLY SELECT FUNCTIONS & HINDERS SAFE DRIVING PRACTICES. THIS IS A KNOWN CAUSE BUT DEALER WILL NOT REPAIR BASED ON MILEAGE OF TRUCK WHICH IS 45K. THE COST IS OUTRAGEOUS TO HAVE REPAIRED AT DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399671March 8, 2021
STEERING, SUSPENSION
WHILE TURNING AROUND ON A PAVED CUL DE SAC TYPE END OF ROAD AREA I COULD NOT COMPLETE THE TURN 100% TURNING LEFT. I STOPPED, PUT TRUCK IN REVERSE AND TURNED THE WHEEL RIGHT IN ORDER TO BACK UP SOME. TRUCK WOULD NOT MOVE HARDLY AT ALL. INITIALLY I THOUGHT THE 4WD OR TRANSMISSION WAS "LOCKED". I PUT TRUCK IN PARK AND FOUND THE PASSENGER SIDE TIE ROD END/DRAG LINK SEPARATED FROM THE KNUCKLE. THE TIE ROD END BALL SOCKET HAD APPARENTLY SEPARATED FROM THE MALE BALL PART CONNECTED TO THE KNUCKLE DUE TO A "CRACK" IN THE METAL. SEE ATTACHED PICTURE. TRUCK WAS FLAT BED TOWED TO RICK HENDRICK DODGE, SAVANNAH HWY, CHARLESTON SC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398101February 26, 2021
STEERING
DUE TO SAFETY RECALL V06, I AM NO LONGER ABLE TO ADJUST THE STEERING WHEEL IN MY TRUCK AFTER AN ALIGNMENT, LEAVING THE STEERING WHEEL IN A $60K TRUCK OFF. I HAVE BEEN IN CONTACT WITH CHRYSLER SINCE NOVEMBER 2020, AND THEY CONTINUE TO CLOSE MY CASE AND HAVE NOT ONCE RETURNED A CALL. I EXPECT THIS RECALL TO BE HANDLED PROPERLY, AND NOT JUST WELDED TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384635December 22, 2020
ENGINE
MY ENGINE BRAKE FAILS TO FUNCTION AFTER PROLONGED TOWING SUCH AS CLIMBING A MOUNTAIN PASS. WHEN ENCOUNTERING GRADES ON THE OTHER SIDE THE ENGINE BRAKING FAILS TO FUNCTION. THE CONDITION IS ONLY REPEATABLE IF TOWING THEREFORE THE DEALER CAN NOT REPRODUCE IT. THE CONDITION DOESN'T SET AN ENGINE CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373946November 10, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED THAT THE VEHICLE SHOOK AND VIBRATED WHILE EXCEEDING 65 MPH. THE VEHICLE WAS TAKEN TO ALL AMERICAN CHRYSLER DODGE (8802 E HIGHWAY 84, SLATON, TX 79364, (806) 828-7155) WHERE THE WHEELS AND TIRES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DRIVELINE AND REAR AXLE WERE INSPECTED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND SCHEDULED AN APPOINTMENT AT ANOTHER DEALER. THE CONTACT STATED THAT HE CONTACTED THE DEALER AND WAS INFORMED THAT THERE WAS NO RECORD OF AN APPOINTMENT BEING SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365431October 20, 2020
FUEL SYSTEM, GASOLINE, ENGINE
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING AT 60 MPH, THE VEHICLE LOSS MOTIVE POWER WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT VEHICLE JERKED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS MOVED ONTO THE SHOULDER. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT METAL FRAGMENTS HAD PENETRATED THE FUEL LINE FILTER AND INTO THE FUEL PUMP. THE VEHICLE WAS REPAIRED AND THE FUEL PUMP WAS REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362290October 1, 2020
SERVICE BRAKES
ABS LIGHT COMING ON AND GOING OFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353207September 4, 2020
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2018 RAM 3500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STARTED SHAKING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900) WHERE IT WAS DIAGNOSED THAT A TIRE REPLACEMENT, ALIGNMENT AND DRAG LINK ADJUSTMENT NEEDED TO BE PERFORMED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18E096000 (STEERING) PRIOR TO THE CONTACT TAKING OWNERSHIP OF THE VEHICLE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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