Ram 3500 Complaints (2021)

62 consumer complaints on file.

#11541151August 28, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533101July 18, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I took the vehicle to the dealer for recall Manufacturer Recall Number13A NHTSA Recall Number23V-060 The dealer told me that they can only order one per week. I will have to wait over a year for the part to come in. This is a fire hazard and I have been advised to not park the vehicle in the garage or near other vehicles. Waiting over a year for a fire hazard repair is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527968June 20, 2023
SERVICE BRAKES
Brakes started grinding at 13,000 miles. Determined they were metal to metal, caliper, overheated, excessively, and rotor needed replaced. Problem happened again now, at 22,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522492May 17, 2023
ENGINE, POWER TRAIN
When coming to a complete stop and the brake fully pressed down, the truck will lunge forward and almost hit the car in front of me. Then the trucks idle will reduce and it will start to shake. Several people have reported this issue on this year vehicle. Many people have stated that it is due to a faulty solenoid Torque Converter Clutch (TCC). Please investigate as this could cause a serious accident if the truck lunges and hits a pedestrian in the crosswalk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521050May 8, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a fleet of 2021 Ram 3500. The contact stated that the vehicle was previously taken to a local dealer to be serviced under NHTSA Campaign Number: 21V398000 (Wheels); however, while driving at an undisclosed speed, the passenger’s side rear wheel studs fractured. No warning lights were illuminated. The vehicle was then towed to an independent mechanic, where it remained awaiting diagnostic and repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520035May 2, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515220April 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ram 3500. The contact received notification of NHTSA Campaign Number: 23V060000 (Electrical System) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500770January 9, 2023
VISIBILITY/WIPER
my truck has approx. 80,000 have been dealing with the dealer for at 3 months he says the heater core is clogged do to the type of antifreeze required to use. They flushed the system still the same blows luke warm air Will not keep windshields clear during bad weather They say heater core needs replaced and not covered under warranty my thoughts how can heater core be clogged on a truck less than 2 years old and 80,000 miles have made several complaints can get exact dates of first incident and have receipt on flushing No one else besides dealer has ever worked on truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495039November 27, 2022
STRUCTURE:BODY, SUSPENSION, WHEELS
Went in for warranty repair for a recall of the lug nuts and wheel stud to find the dealership claimed they did the recall but committed fraud and actually didn’t. Went to pick up vehicle and go directly to Discount Tire for a tire rotation to find the lug nut and wheel stud completely broken off and the wheel not attached to the truck at all. “Only one pothole away” from coming off I was told. The dealership Lawley Chrysler, Dodge, Jeep, Ram in Sierra Vista, AZ didn’t want to work with me any longer and told me to “go [XXX] yourself” when I attempted to work with them for repair. This issue is exact repair the warranty recall was to avoid and should have been fixed. This is major issue which could have caused fatalities had I not gone directly to attempt a tire rotation. Vehicle was towed to dealer as that is only dealer warranty would tow to in area. The other issue is the truck has a “puck” system that was cut wrong at factory and is unable to be replaced as factory and dealership refuse to help and submit a claim. The vehicle has issues and less than 12,000 miles on it before first repair attempt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492443November 5, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I’ve replaced turbo twice, computer once, now I’ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn’t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482935September 5, 2022
WHEELS
We had the left driver side rear tire crack in two different places on the outside while driving from AL to OK with a load of cattle. No air tire pressure warning from truck when tire deflated. Tire happened to quickly deflate right as we stopped for gas due to the cracks in sidewall. This tire would have blown out while we were driving and we could have lost truck, trailer, and cattle. It was luck we stopped for gas when we did. The right front tire has bubbles and is not holding pressure. The dealership told us if they bring it up to pressure it will blow out. Truck was bought in April 2021. Tires are Firestone Transforce LT285/60R/20 AT. These tires are dangerous, and we'd like them replaced. It makes me sick to my stomach to think what could have happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482571September 2, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The Auto lights sensor turns lights on/off at random during dark/night driving. The high beam auto sensor keeps the high beams on, so you do not notice losing driving lights. I found this out by accident, when I started losing my trailer lights at night. Quick fix, turn the light switch to on, instead of auto. NOTE - Cost me over 1000.00 to find that out. Re-wire the trailer, replace the 7-way plug.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476483July 29, 2022
WHEELS
The truck comes with a factory installed TPMS. The system to constantly reporting an error where one or more tires is not reading correctly. I spoke to a tire shop who said the RAM is notorious for this but there is no know fix. Yesterday while towing an rv down the highway, as usual the TPMS system was reporting errors in tire reading. This morning, I wake up to find a tire that is completely flat and not helping to support the load.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475662July 25, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2021 Ram 3500. The contact stated while driving 60 MPH, the check engine, cruise control, 4WD, stability control, the ABS and trailer brake warning lights were illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact to turn the vehicle on and off multiple times to reset the computer. The contact stated all the warning lights turned off, except for the check engine warning light. The contact stated two days later, the check engine warning light turned off independently. The contact stated that the failure recurred three times. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side wheel speed sensor and the rear passenger’s side ABS sensor to be replaced. The vehicle was repaired but continued to experience failure. The contact took the vehicle to Rogersville Chevrolet (5655 US-11W suite a, Rogersville, TN 37857: (423) 272-1000), however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462482April 27, 2022
ELECTRICAL SYSTEM, ENGINE
Our vehicle was involved in a total loss fire from the engine compartment while driving. We were driving the unit and noticed smoke, when we were merging to pull of the road flames started coming up and we immediately exited the vehicle and had to run, because it started popping. We were lucky to escape unharmed physically, but the situation could have been much worse. There were no indications or lights warning of engine failure or fire. This occurred on September 2, 2021. At this point in time there were no recalls on the vehicle. When we contacted Stellantis to report the incident, they concluded their investigation they denied responsibility. A few months after the fact we received notice of the recall. To date we have not been reimbursed for the loss of the vehicle, our personal belongings in the vehicle, and the loss of income from no longer having the vehicle. Our insurance company, Stellantis, etc all inspected the unit related to the claim and confirmed the fire began in the engine compartment.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457648March 21, 2022
POWER TRAIN
The transmission’s light came on saying that it was heated. I parked as soon as possible and that’s when the flames were coming out of the hood. I did burned my hands trying to put out the fire with 3 fire extinguishers. I did not want my truck to burn. Now, the dealer is trying to say that they can’t get a conclusion of what started the fire. The truck smells like burned transmission fluid. I sent pictures of the truck to the dealer. There is a recall in February 2020 with the same problem that I had with my 2021 Ram. Prior to this incident, the truck did not have any warnings or lights on.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11445820January 1, 2022
UNKNOWN OR OTHER
On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the “failed state” should your agency wish to examine and confirm. This could very well result in a large scale safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437405October 19, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Brand new truck (226 miles) STOPPED RUNNING on Interstate 90 in Montana. Very dangerous situation, although was able to pull to side of interstate and was able to tow truck to Butte Montana and no one was injured. Nonetheless, had this occurred in rural area, snowy mountain passes, pulling livestock trailer etc (purpose for which truck is intended), could have easily been life threatening. Understand this may be the same fuel pump issue affecting many others. Should be recalled immediately. No warning, truck just went from 75 mph to zero in very rapid fashion. Please help put a stop to this asap. Extremely dangerous in winter and rural situation, and pulling livestock or other trailers, goose neck and 5th wheel. Happy to provide more info or answer questions. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433376September 17, 2021
STEERING
Power steering comes and goes. They can’t get a part for 45 days minimum. Pretty much give them 60,000 dollars and they could care less
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431546September 2, 2021
STRUCTURE:BODY
The tailgate opened without command. Was pulling a 5th wheel at the time and when the first turn onto the hwy the tailgate contacted the trailer and caused the stability light to illuminate on the warning panel. This is a safety hazard for obvious load securing reasons and also create a hazard on hwy while trying to stop any further damage to trailer. The manufacture sent a representative to inspect the tailgate and determined that it did not open by itself. Rather absurd since that particular 5th wheel cant be hooked up without closing the tail gate. I submit this report since the particular combination of options on my truck may have caused the uncommanded tailgate opening. I am sure that other reports will start to come in on this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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