Ram 2500 Complaints (2015)

215 consumer complaints on file.

#11769519October 7, 2026
UNKNOWN OR OTHER
FCA US LLC is violating federal compliance regarding Emissions Recall 67A and Extended Warranty XQ1. A Ram Customer Care Supervisor officially denied my $7,400 reimbursement claim for pre-recall DEF/SCR failures, falsely claiming that 'covered components are not eligible under the XQ1 Extended Warranty if the failure occurred prior to the completion of Recall 67A.' This directly violates the manufacturer's remedy guidelines filed with the NHTSA, which explicitly mandate 'prior repair reimbursement' for these exact legacy emissions components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757944August 19, 2026
FUEL/PROPULSION SYSTEM
Gas cap light come on took to a mechanic they dropped gas tank and found the rollover valve is cracked and not working Ram does not want to take any responsibility for poor engineering for making it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757849August 19, 2026
FUEL/PROPULSION SYSTEM
Hi my ram recall for 67a was done and it states that there is a 2 year warranty. It states that it covers the def pump if there is a failure. I purchased the part and sent in a receipt to get a reimbursement for the part. I call and everyone is rude and it goes in a circle and they tell me they can't help. What kind of customer service is this? Why was the recall letter even sent
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753555July 29, 2026
ENGINE
On two separate occasions, once in 2025 and again in July 2026, while pulling a travel trailer an emissions control fault in the EGR system caused the Cummins turbo diesel engine in the truck to lose power. At this reduced power, highway speeds could not be maintained, and even small hills were difficult to climb. This is a significant safety problem, and the dealerships could not provide a timely repair due to lack of parts availability. The manufacturer of software in the engine control system does not allow the use of aftermarket parts. This is monopolistic and anti-competitive. An emissions control fault Code should not deprive me of the use of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717550February 12, 2026
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Airbag light triggered and message center says service airbags system. Horn does not work and all steering wheel controls do not work. Traced to bad clock spring in steering wheel. Will not pass inspection. Self diagnosed. Warning light always on and message center says service airbags on every start up. Possible severe injury during a front end collision..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685996September 9, 2025
STEERING
The contact owns a 2015 Ram 2500. The contact stated that the vehicle was initially repaired under NHTSA Campaign Number: 19V021000 (Steering) at a local dealer; however, after the recall repair was performed, the vehicle was unable to receive a front alignment. The contact requested that the welds be removed to perform the alignment; however, several dealers and independent mechanics refused to remove the welds. The dealer had spoken with the manufacturer, but neither had offered any assistance. The Mopar manufacturer was also notified of the failure, and the contact was given a case number. The vehicle remained in the possession of the dealer. The failure mileage was approximately 106,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681231August 18, 2025
ENGINE
Mopar has discontinued parts for many Ram vehicles with a 6.4L Hemi motor including the exhaust manifolds. My exhaust manifold is currently cracked and has an audible leak. Exhaust enters the cab of the vehicle when starting, idling, or reversing. They have no indication of providing a fix for this and the parts are not available aftermarket either. This broken piece not only affects the performance and safety but renders my truck unusable per DOT guidelines and would be red flagged during a roadside DOT check. In my area I know of three other trucks with the same issue. I have tried to reach out to the manufacturer with no response and all the dealers I have tried to reach do not have a solution. This problem can affect trucks as new as 2019 and old as 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679200August 7, 2025
POWER TRAIN
Transmission stopped working temporarily after towing a trailer up a long hill, engine simply revved when i tried to accelerate at the very top just prior to descending the other side, after stopping for 3-4 minutes the transmission began to work again. Truck is available for inspection and has not been inspected by anyone The truck is equipped with both engine and exhaust braking and had the failure occurred going downhill with a trailer in tow then it would have created a safety issue. No warning lights or messages appeared prior to or after the incident to indicate there was any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676193July 25, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
While driving down highway 65 mph, abs system activated causing right rear brakes to activate causing vehicle to activate steering control making truck head towards on coming traffic before able to control vehicle to shoulder of roadway. Would like to know if, when, and who and where any previous recall work has been performed to this vehicle, bought at a dealership in Oklahoma with check engine light on, told it was gas cap. Turns out it was not a gas cap, there was programming involved to remove the MIL function of brake system. ECM was sent to a 3rd party vendor and unlocked, afterwards the previous program was unlocked showing disabling of MIL functions for several functions. Vehicle is having issues with electrical radiator fan causing excessive heat in compartment, what was the fix for this by MFG? Was it to just program out the electric fan from coming on at high speed ? Now engine within 20 minutes of idling overheats truck( road construction/wrecks)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675118July 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
MANUFACTURER VIOLATION OF FEDERAL TREAD ACT REIMBURSEMENT REQUIREMENTS Vehicle experienced ABS hydraulic control unit failure in September 2022 with warning lights and transmission shifting problems. Repairs cost $5651 addressing brake system hydraulic control unit defects. In November 2024, manufacturer issued Recall C7B/NHTSA 24E-100 for identical hydraulic control unit ABS defects affecting 2012-2018 Ram vehicles. Federal regulation 49 CFR 573.13 requires manufacturers reimburse pre-notification repairs reasonably necessary to correct recalled defects. Manufacturer FCA US LLC improperly denied reimbursement under case 92237530, claiming parts not covered under recall repair. This violates federal TREAD Act mandatory reimbursement requirements. Manufacturer referenced wrong recall campaigns in denial letters, demonstrating failure to properly evaluate claim under applicable federal regulations. Request NHTSA enforcement action to compel manufacturer compliance with federal reimbursement obligations. Manufacturer operates established reimbursement system but improperly applies federal requirements. Safety defect was present in 2022 and subsequently recalled, establishing federal obligation for pre-recall repair reimbursement. Wilson v FCA class action settlement demonstrates manufacturer previously paid identical hydraulic control unit replacement costs for same defect type.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663496May 28, 2025
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2015 Ram 2500. The contact stated while the vehicle was parked, driving, or attempting to depress the brake pedal, the integrated trailer brake control failed to respond as intended while the trailer was hitched to the vehicle. The contact stated that an independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the integrated trailer brake control was not receiving adequate power, due to a faulty brake control not functioning as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657295April 28, 2025
ENGINE, POWER TRAIN
Complete engine failure at about 175000 miles, also transmission failure at about 125000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649111March 18, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Able to shift vehicle from park to gear without brake depressing. Truck jumps from park to reverse without being started. Yellow lights indicators for gear selected. Vehicle has died 3 times, once on highway lost total control of vehicle then turned on by itself. Once loaded with with a trailer turning off highway vehicle died lost power steering and engine functions. Vehicle died total blackout on dash then restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635002January 9, 2025
SERVICE BRAKES
ABS module not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607972August 12, 2024
SERVICE BRAKES
Both front brake lines ruptured. The left front ruptured while operating at highway speeds. The right ruptured immediately after replacing the left. Both ruptures where in the braided hose, on the same end within .75 and 2 inches from the connector.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598576July 3, 2024
STEERING
Over the past 2 years we have had issues with the front end particularly the drag link coming loose and major steering problems and major bouncing which resulted in purchasing 2 new sets of tires within 2 years. It was brought to our attention that there was a recall for the exact same issue from NHTSA Recall# V06 19V-021. Unfortunately our VIN number was not listed on the recall although our truck was having the same issue that was listed in the recall. I have contacted NHTSA and filed a safety complaint (Complaint# 11570103). Over the 2 years, we have had the drag link repaired twice which has cost us approximately $4700 in repair costs and tire replacement which could have been covered had our truck was listed under the recall. I have requested NHTSA to investigate and list our truck under the recall and is requesting refunds to the repairs I have already paid for. This request has been declined and that is not acceptable. Please add my vehicle under the recall so I can request a reimbursement. I want somebody to call me directly at [XXX] today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594111June 13, 2024
SERVICE BRAKES
I was driving and had the truck on cruise control and suddenly the cruise control disengaged and I got a message on the cluster that said Service Electronic Braking System. Now I get the message every time i turn on the truck. I read on line that this is an issue going on and just wanted to pass it along.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593603June 11, 2024
ELECTRICAL SYSTEM
The blower motor for my air conditioner and heater is not working properly. The service company told me this is an ongoing issue with this model truck and I should file a complaint due to the number of incidents They are having with this vehicle with this problem. The service technician stated the computer box was full of corrosion from not being sealed properly from the factory. The service technician also stated that if the corrosion continues and the issue is not corrected, it could affect the entire ECM of my truck and my truck will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587002May 5, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
After parking right after a paid car wash, the truck wouldn’t start and had no power to any component. Couldn’t get vehicle out of park. Batteries fully charged and no issue with terminals. There would be random moments when power came back but when starter was pressed, a clicking sound would occur and all power shut down again. Truck had to be towed to dealership where they were unable to duplicate or determine what caused the problem. Our concern is not being able to move the vehicle out of danger when this occurs or the danger of it occurring while in motion, which we experienced years ago with a Jeep Grand Cherokee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578226March 19, 2024
POWER TRAIN
The contact owns a 2015 Ram 2500. The contact stated while driving at an undisclosed speed, the vehicle suddenly lost significant motive power, after which the contact became aware that the vehicle had downshifted independently, prompting him to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission solenoid pack. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Notification: U30. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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