Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10268487May 12, 2009
POWER TRAIN
WHILE DRIVING THE CAR TO A FAMILY FUNCTION (20 MILES, MIXED HIGHWAY AND LOCAL) HEARD A SLIGHT NOISE FOLLOWED BY A SOUND LIKE A TIRE GOING FLAT. SLOWED TO CHECK TIRES, WHEN NOISE STOPPED. CONTINUED TO DESTINATION WITHOUT ANOTHER OCCURRENCE. CAR SAT FOR APPROXIMATELY 2 HOURS, THEN WE RETURNED HOME, AGAIN MIXED HIGHWAY AND LOCAL ROADS. NO NOISES OR INDICATOR LIGHTS ON DASHBOARD. UPON EXITING HIGHWAY, HEARD A VERY LOUD BANG FROM THE FRONT END, SIMILAR TO DRIVING THROUGH A DEEP POTHOLE. THERE WERE NO POTHOLES ON THE HIGHWAY RAMP. LIMPED TO HOME (APPROXIMATELY 1 MILE FROM END OF RAMP), CAR WAS SMOKING AND THERE WAS SOME NOISE FROM FRONT END, BUT IT COULD STILL BE DRIVEN. UPON ARRIVING HOME, SAW THAT THE CAR WAS LEAKING CLEAR FLUID FROM THE FRONT CENTER-RIGHT OF THE VEHICLE. HAD CAR FLAT BEDDED TO LOCAL SERVICE SHOP FOR DIAGNOSIS AND REPAIR. LOCAL SERVICE SHOP COULD NOT REPAIR. FLAT BEDDED TO NISSAN DEALER. NISSAN INDICATED THAT THE FRONT DIFFERENTIAL HAD FAILED, AND NISSAN IS THE ONLY SOURCE FOR THIS PART. CAR HAS BEEN DRIVEN 70,000 MILES. DRIVE TRAIN WARRANTY 60,000. COST OF REPAIR $3,800. CAR HAS BEEN REGULARLY MAINTAINED. CAR HAS ONLY BEEN DRIVEN ON HIGHWAYS AND LOCAL ROADS. IT IS ABSOLUTELY RIDICULOUS FOR A MAJOR DRIVE TRAIN COMPONENT TO FAIL CATASTROPHICALLY ON A VEHICLE THAT IS DRIVEN GENTLY AND WELL CARED FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267636May 4, 2009
SEATS
FRONT DRIVERS SEAT ADJUSTER FRAME BREAKS. CAUSES SEAT TO BECOME LOOSE FROM FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267511May 1, 2009
VISIBILITY
THE DRIVERS SIDE SUN VISOR FALLS UNEXPECTEDLY INTO THE VIEW OF THE DRIVER. THERE IS NO WARNING AND IT IS SUDDEN. THIS BLOCKS THE VIEW OF THE DRIVER AND COULD POSSIBLY CAUSE A WRECK. NISSAN WILL NOT FIX THE PROBLEM UNDER AN EXTENDED WARRANTY. QUOTES HAVE BEEN AROUND $400 TO FIX THE PROBLEM THAT IS A SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267131April 28, 2009
LATCHES/LOCKS/LINKAGES
THE LOCKING MECHANISM FOR THE FUEL DOOR WORKS INTERMITTENTLY. SEVERAL TIMES WE'VE BEEN UNABLE TO REFUEL THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266474April 23, 2009
SEATS
ON OUR 2004 NISSAN MURANO THE POWER DRIVERS SEAT WILL NO LONGER ADJUST FRONT TO BACK. IT WILL TWIST WITH THE OUTSIDE MOVING BUT INSIDE NOT MOVING. THIS IS A SAFETY PROBLEM BECAUSE THE SEAT IS STUCK ALMOST ALL WAY BACK AND THE ONLY WAY THAT MY WIFE CAN DRIVE IS TO PUT A LARGE PILLOW BEHIND HER. CHECKING ON LINE THERE APPEARS TO BE DESIGN AND OR MANUFACTURING PROBLEMS WITH THE MURANO DRIVERS SEATS. I HAVE CONTACTED TONY HOLLAND, SERVICE DIRECTOR AT CROWN NISSAN IN GREENSBORO, NC AND HE ADVISED THAT PER THE NISSAN AREA REP BECAUSE OF AGE AND MILEAGE NISSAN WILL NOT MAKE A GOOD WILL REPAIR. TO GET THE REQUIRED PART YOU MUST BUY THE WHOLE SEAT TRACK FOR $796.62 WHICH IS CRAZY. TOTAL COST WOULD BE $1,118.67 PLUS TAX. ON LINE THERE SEAMS TO BE TWO ISSUES ONE THE SEAT FRAME BREAKING AND THE OTHER A PLASTIC PART THAT DRIVES THE BALL SCREW BREAKING. NISSAN WILL NOT CHECK THE PROBLEM UNTIL YOU AUTHORIZE THE PURCHASE OF THE SEAT TRACK. THIS AN ACCIDENT WAITING TO HAPPEN. I URGE YOU TO ISSUE A MANDATORY RECALL TO MAKE NISSAN TAKE RESPONSIBILITY TO FIX THEIR ERROR LIKE A RESPONSIBLE COMPANY WOULD DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266301April 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 NISSAN MURANO, 71,000 MILES. SUDDEN CATASTROPHIC FAILURE OF THE DRIVE TRAIN. NO WARNING, NO INDICATOR. CAR WAS GENTLY DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265955April 18, 2009
SEATS
WHILE DRIVING (AT 65 MPH!) THE LEFT REAR ANCHOR BRACKET OF THE DRIVERS SEAT SUDDENLY BROKE CAUSING THE SEAT TO COLLAPSE AND BECOME UNSTABLE. I WAS LUCKY TO BE ABLE TO REMAIN IN CONTROL OF THE CAR AND AVOID AN ACCIDENT. AS A RESULT OF THIS BROKEN BRACKET, MY SEAT ROCKS SEVERELY WHEN I TURN CORNERS AND SOMETIMES WHEN I APPLY THE BRAKES. THIS IS A SERIOUS SAFETY CONCERN AND A RECALL SHOULD BE ISSUED. I HAVE NOT HAD THE CAR REPAIRED AS OF YET BUT I DO FIND BY RESEARCHING THAT THIS ISSUE IS QUITE COMMON (SERVICE BULLETINS HAVE BEEN ISSUED BY NISSAN AND YOU) AND THE REPAIR COSTLY. UNTIL I HEAR FROM YOU, I WILL FIX FOR THE TIME BEING BY INSTALLING SOME WOODEN BLOCKS UNDER MY SEAT TO STABILIZE IT. AGAIN, I URGE YOU TO ISSUE A RECALL ON THIS VERY SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265691April 16, 2009
SEATS
DRIVERS SEAT ROCKS FROM LEFT TO RIGHT. THIS OCCURRED ONCE BEFORE IN 2006 AND WAS REPAIRED UNDER WARRANTY. NOW THERE IS 52,000 ON CAR AND THIS IS BEYOND WARRANTY WITH A MAJOR COST FROM NISSAN FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263903April 1, 2009
SEATS
I HAVE A 2004 NISSAN MURANO AND THE POWER SEAT AS I WAS SIMPLY DRIVING DOWN THE ROAD JUST LEANED TO THE LEFT SUDDENLY. I TOOK TO NISSAN TO REPAIR THEY GAVE ME A QUOTE OF $1,200.00. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10262950March 24, 2009
SEATS
MY 2003 MURANO DRIVERS SEAT FRAME CRACKED AT THE LEFT FRONT SUPPORT WHILE DRIVING. THERE IS ONLY NORMAL USAGE OF THE SEAT UNDER NORMAL DRIVING CONDITIONS. I TOOK MY CAR TO THE DEALER AS I THOUGHT IT MAY JUST BE A BOLT THAT WAS LOOSE OR SOMETHING AND WAS TOLD THE WHOLE SEAT FRAME WOULD NEED TO BE REPLACED TO FIX THE ISSUE. THIS IS A SERIOUS SAFETY HAZARD AS THE SEAT ROCKS FORWARD WHENEVER BRAKING IN THE VEHICLE. HAD IT BROKEN UNDER STRAIN FROM BREAKING TO AVOID AN ACCIDENT I COULD HAVE LOST CONTROL OF THE CAR. WHAT'S THE USE IN BEING BUCKLED IN IF YOUR SEAT IS NOT SECURELY FASTENED TO THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261296March 9, 2009
SEATS
I HAVE A 2004 SE NISSAN MURANO AND THE DRIVER SEAT HAS BROKEN. I WAS DRIVING MY MURANO WHILE COMING TO A TURN AND HEARD A LOUD SNAP SOUND WHILE IMMEDIATELY MY DRIVER SEAT WENT LEFT AGAINST THE DRIVER DOOR MAKING IT HARD TO CONTROL THE WHEEL. I COULD HAVE HAD A WRECK TRYING TO BRACE AND CONTROL MY BALANCE OF THE CAR. I AM 179 POUNDS AND WEIGHT COULD NOT HAVE PLAYED A FACTOR IN THIS SEAT DEFECT DO TO READING MANY, MANY COMPLAINTS ABOUT THIS SAME ISSUE HAPPENING TO NISSAN MURANO OWNERS. THE METAL ASSEMBLY BRACKET HAS BROKEN I LATER DISCOVERED. I HAVE CONTACTED NISSAN AND IT IS NOT UNDER WARRANTY AND TO HAVE REPAIR IS ESTIMATED AT 1,000 DOLLARS. THIS IS OUTRAGEOUS!!! THERE NEEDS TO BE A RECALL ON THIS PART BY IDENTIFYING IT AS A SAFETY HAZARD AND COULD COST SOMEONE THEIR LIFE !!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259157February 17, 2009
SEATS
WHILE DRIVING THIS MORNING, I MADE A RIGHT TURN @ ABOUT 5MPH OUT OF THE TRAFFIC LIGHT (DRIVING CONDITIONS WERE DRY ROAD, SLOW SPEED AND DAYLIGHT), WHEN I NOTICED A SNAP SOUND FROM UNDERNEATH MY 42,200MILES 2004 NISSAN MURANO SL DRIVER'S SEAT AND FELT AS IF THE SEAT CAME LOOSE FROM THE SEAT RAILING BOTTOM. INSTANTLY I FELL BACKWARDS AND TOWARDS THE LEFT SIDE OF THE SEAT ALMOST LOOSING CONTROL OF THE WHEEL AND PULLING MY LOWER BACK MUSCLE TRYING TO GET MY SELF UP. PULLED OVER TO CHECK THE SEAT, AND NOTICED THE SEAT WAS LOOSE, HARDLY MADE ANY FORCE TO MOVE OR WIGGLE IT BACK & FORTH OR SIDE TO SIDE. IMMEDIATELY NOTICED A LOOSE "BAR" OR PIECE OF METAL. WENT TO MY USUAL NISSAN SERVICE CENTER TO FIND OUT ABOUT THE PROBLEM/BROKEN PART AND FOUND OUT THE BROKEN PART IS THE BACK CROSSBAR OF THE SEAT LIFTER LINK SLIDE ASSEMBLY. IT ACTUALLY DETACHED FROM THE WELDING ON THE LEFT SIDE OF THE SEAT. MY VEHICLE IS NOT COVERED BY ANY WARRANTY AS IT EXPIRED ABOUT A YEAR OR SO AND THE SERVICE CENTER WILL NOT REPLACE WITH OUT A COST AND A NEW ASSEMBLY. IT WILL SELL THE WHOLE ASSEMBLY THOUGH, WHICH I DO NOT INTEND ON PAYING SINCE I BELIEVE THIS IS A DESIGN/MANUFACTURING FAILURE AND NEEDLESS TO SAY A SAFETY ISSUE. I FOUND OUT NISSAN MOTORS KNOWS ABOUT THIS PROBLEMS WITH THE MURANO'S DRIVERS SEAT AND HAVE NOT DONE ANYTHING, AND THEY SHOULD. EVEN NISSAN CAME UP WITH A "REINFORCED"/ DIFFERENT PART NUMBER SEAT ASSEMBLY, ALSO I KNOW FOR A FACT THAT MANY MURANO OWNERS HAVE FILLED COMPLAINTS BOTH WITH NISSAN & THE NHTSA AND NOTHING HAS COME UP OR DONE. I WAS LUCKY I DIDN'T CRASH OR SUSTAINED ANY DAMAGES OTHER THAN A SPRAINED LOWER BACK, AN UNSAFE SEAT AND AN UNDRIVEABLE CAR IN THE MEANTIME. BELIEVE ME, IT COULD HAVE BEEN WORST A LOT WORST. FOR THE RECORD, I COMPLAINED TO NISSAN ABOUT A YEAR AGO ABOUT A BACK & FORTH ROCKING MOTION ON THE SAME SEAT AND FOUND NOTHING BUT A LOOSE NUT. SOMETHING HAVE TO BE DONE BEFORE SOMEONE DO GET REALLY HURT OR KILLED. PLEASE HELP US. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10258649February 14, 2009
VISIBILITY
2004 NISSAN MURANO SUN VISOR FAILURE. DRIVER'S SIDE SUN VISOR DOES NOT STAY UP OR FALLS DOWN AD OBSTRUCTS VIEW WITH SUDDEN OBSTRUCTION. THIS IS DANGEROUS AND PRODUCT SHOULD BE INVESTIGATED FOR FAILURE TO WORK PROPERLY AND BEING A SUDDEN DANGER TO DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258187February 10, 2009
SEATS
THE DRIVER SEAT IN MY 2004 NISSAN MURANO BROKE. THE MOTOR IS STILL WORKING BUT THE RIGHT SIDE OF THE CABLE IS BROKEN SO IT DOESN'T SLIDE FORWARD. THIS IS A MAJOR SECURITY ISSUE AND IT COSTS OVER $1000 TO REPAIR IT. I HAVE READ MANY OTHER MURANOS WITH SIMILAR COMPLAINTS SO THIS MUST BE A MANUFACTURE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258012February 9, 2009
VISIBILITY
THE SUN VISOR ON MY CAR KEEPS (FLOPPING) DOWN AND FALLING INTO MY VIEW, RESTRICTING MY SIGHT WHILE I AM DRIVING. I T WILL NOT STAY IN THE "UP POSITION". A FEW TIMES I HAD SOME CLOSE CALLS, BUT NO ACTUAL INCIDENT. THE DEALER SAID THAT IT WAS NOT UNDER WARRANTY ANY LONGER AND IT WOULD COST APPROX. $250 TO FIX...IF I HAD THE $ TO FIX IT I WOULD, BUT I DON'T. ALSO, I FEEL THAT THEY SHOULD FIX IT...THE WARRANTY WAS ONLY A FEW MONTHS OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258146February 9, 2009
SEATS
FAILURE OF THE POWER SEAT DRIVE. DRIVER'S SEAT SEEMED TO BE LOPSIDED, HIGH ON THE LEFT SIDE OF IT. NOW I HAVE TO DRIVE WITH SEAT SEVERELY ASKEW TO THE RIGHT AND SEAT COULD NOT BE PROPERLY ADJUSTED. REPAIR WILL COST ABOUT $850 PLUS TAX. ALL FOR THE SAKE OF A POORLY DESIGNED, OVERWORKED SMALL PLASTIC GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255199January 15, 2009
SEATS
THE FRAME TO THE DRIVER'S SIDE POWER SEAT BROKE WHILE I WAS DRIVING. I NEARLY RAN OFF THE ROAD, NARROWLY MISSING ANOTHER VEHICLE ON THE FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254905January 13, 2009
VISIBILITY
THE PASSENGER SIDE SUN VISOR IN OUR 04 NISSAN MURANO BEGAN TO BE HARD TO MOVE UP OR DOWN ABOUT 4 MONTHS AGO. EVENTUALLY, SOMETHING INSIDE THE VISOR JUST GAVE UP, AND THE VISOR STARTED FALLING DOWN UNDER IT'S OWN WEIGHT. IT WILL NOT STAY UP. THE DRIVER SIDE VISOR IS BEGINNING TO BE HARD TO MOVE NOW, AND IF IT FOLLOWS THE PATTERN OF THE OTHER VISOR, IT WILL FAIL SOON. I HAVE CONTACTED NISSAN CUSTOMER SERVICE. THEY HAD ME TAKE IT TO THE LOCAL DEALER. DEALER CONFIRMED THAT IT HAS FAILED AND ADVISED CUSTOMER SERVICE OF SAME. HE ALSO TOLD THEM THAT DRIVER SIDE VISOR WOULD PROBABLY FAIL SOON. STANDARD 36 MONTH WARRANTY WILL NO LONGER COVER VISORS AS IT HAS LONG SINCE RUN OUT. I HAVE THE 100,000 MILE EXTENDED WARRANTY, BUT IT WILL NOT COVER THE VISORS. I ADVISED CUSTOMER SERVICE THAT THIS IS A SAFETY ISSUE, SINCE THE VISOR FALL WHILE DRIVING, AND OBSTRUCTS THE DRIVER'S VISION, REQUIRING DRIVER TO CONSTANTLY LEAN OVER AND PUSH THE VISOR BACK UP. I ALSO ADVISED THAT I HAVE NEVER OWNED A VEHICLE THAT HAD VISORS THAT FAILED. THEY INFORMED ME THAT THE WARRANTY THAT WOULD HAVE COVERED THE VISORS HAS EXPIRED, AND THEY COULD NOT HELP ME REPLACE THEM. I INFORMED THEM THAT THIS IS NOT AN ISOLATED PROBLEM. THERE ARE MANY PEOPLE ON THE INTERNET WHO HAVE HAD OR ARE HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253695January 3, 2009
VISIBILITY
2004 NISSAN MURANO - IN MID MARCH 2008, MY DRIVER SIDE SUN VISOR (LIGHTED W/EXTENSION) FELL DOWN AND NO LONGER WAS ABLE TO REMAIN IN THE "UP" POSITION. THE VISOR CANNOT REMAIN IN ANY POSITION OTHER THAN A 90 DEGREE ANGLE PERPENDICULAR TO THE GROUND. THERE IS NO WAY TO KEEP THE VISOR UP OR ADJUST IT TO REMAIN AT AN ANGLE. IT IS COMPLETELY USELESS AND SERIOUSLY OBSTRUCTS FORWARD VISIBILITY WHEN DRIVING, ESPECIALLY ON SUNNY DAYS. SINCE MARCH 2008, I HAVE HAD SEVERAL NEAR ACCIDENTS. THERE IS NO WAY TO FIX THE VISOR WITHOUT REPLACING IT. THE COST OF REPLACEMENT IS APPROX. $300. SEARCHES ON THE INTERNET REVEAL THERE ARE NUMEROUS OTHER MURANO OWNERS EXPERIENCING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252919December 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
NOV 2007 HAD TRANSMISSION FAILURE AT APPROX 50,000 MILES. THIS HAPPENED ON THE INTERSTATE, ENGINE SUDDENLY CUT OUT & HAD TO CROSS OVER 4 LANES TO GET TO RT SHOULDER. WAS COVERED UNDER WARRANTY BUT NOW HAVE TRANSFER CASE ON THE VERGE OF FAILURE AT 62000 MILES, JUST 2000 OUTSIDE OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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