Nissan Murano Complaints (2004)

678 consumer complaints on file.

#10277446July 20, 2009
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE AND SMOKE ABNORMALLY. THE CONTACT NOTICED A HOLE IN THE ENGINE AS IF IT HAD BEEN PUNCTURED BY A COMPONENT. SHE IS IN THE PROCESS OF HAVING THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 111,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10276506July 13, 2009
FUEL SYSTEM, GASOLINE
2004 NISSAN MURANO GASOLINE FILLING TUBE AND VALVE DEFECTIVE. FAILED STATE INSPECTION EMISSIONS TEST. INDICATED DEFECTIVE VALVE. RESULTS IN $416 FILLING TUBE AND VALVE REPLACEMENT. FUEL LEAKS OUT OF VALVE WHEN FILLING. VALVE IS ALL RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276120July 8, 2009
LATCHES/LOCKS/LINKAGES
1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. IT'S ONLY A MATTER OF TIME TILL SOMEONE GETS ROBBED, HURT OR KILLED FROM A MALFUNCTIONING DOOR LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276037July 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 NISSAN MURANO, CAME TO A HALT IN TRAFFIC STARTED BUCKING, TOOK TO THE DEALER, TRANSFER CASE IS CRACKED $4,300 REPAIR. MY PRIVATE MECHANIC TOLD ME NISSAN ISSUED A SERVICE BULLETIN ON 2003 - 2004 MODELS REGARDING TRANSFER CASE CRACKING, REPLACEMENT WITH 2005 PARTS AND NEW ELECTRICAL SWITCH. I CONTACTED NISSAN CORPORATE THEY SAID THEY WOULD GET BACK TO ME A WEEK LATER THEY ONLY OFFERED THE RESPONSE "WE CAN'T HELP YOU FINANCIALLY AT THIS TIME" AFTER VIEWING POSTS ONLINE THIS IS A COMMON PROBLEM IN 2003 AND 2004 MODELS. THANK GOODNESS MY HUSBAND WAS NOT ON THE INTERSTATE WHEN THE MURANO DECIDED TO DIE. HE COULD HAVE BEEN KILLED. EARLIER THE CAR HAD AN OIL LEAK I TOOK IT TO SEVERAL MECHANICS UNTIL IT WAS FIXED. THIS CAR HAS ONLY 72,000 MILES ON IT, A TRANSFER CASE SHOULD NOT CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275927July 6, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
TWO MAIN PROBLEMS WITH MY 2004 NISSAN MURANO.... BIGGEST IS BRAKE PROBLEMS. BRAKE PADS AND ROTORS HAVE BEEN REPLACED TWICE AND THERE IS STILL A NOISE WHEN BRAKING ALONG WITH BAD VIBRATION WHEN SLOWING DOWN. THE VIBRATION CAN BE FELT IN THE STEERING WHEEL. ALSO, THERE IS A CLINKING NOISE IN THE ENGINE WHEN TAKING OFF AT SLOW SPEEDS. IT SOUNDS LIKE THE MOTOR IS GOING TO DROP. THIS HAS BEEN TO EXPENSIVE TO FIX, SO I CONTINUE TO DRIVE IT AS IS. VERY UNHAPPY WITH THE QUALITY OF THIS VEHICLE. MANY REPAIRS INCLUDING SMALL THAT AREN'T WORTH HAVING THE VEHICLE. NO DEALER WANTS TO TAKE AS TRADE IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275244June 29, 2009
SEATS
I BOUGHT A NEW 2004 NISSAN MURANO SL AWD FROM THE DEALERSHIP. BY OCTOBER 2004, I HAD TO GET THE FRONT DRIVERS SEAT REPLACED BECAUSE IT WAS LOOSE AND ROCKED BACK AND FORTH. NOW IN JUNE 2009, THE PROBLEM HAS RECURRED BUT MUCH MORE SEVERELY, AND SINCE I AM NOW OUT OF WARRANTY, THE DEALER WANTS $1100 TO REPLACE IT. THERE ARE TWO SERVICE BULLETINS FROM NISSAN ON THIS: NTB03-095 AND NTB05-043C. NISSAN EVEN CHANGED THE PART NUMBER INDICATING OR SUGGESTING A DESIGN/MANUFACTURING ISSUE/DEFECT. EITHER WAY, THIS IS DEFINITELY A SAFETY ISSUE AND I AM GRAVELY CONCERNED FOR MY SAFETY IN THE EVENT OF A COLLISION. THIS PERTAINS TO NHTSA INVESTIGATION PE08065. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275171June 28, 2009
VISIBILITY
THE PASSENGER SIDE SUN VISOR ON MY 2004 NISSAN MURANO FALLS DOWN UNEXPECTEDLY WHILE DRIVING. THIS IS HAPPENING AT LEAST TWICE A DAY NOW. I CHECKED WITH THE DEALER AND THEY SAID IT IS NOT COVERED UNDER MY EXTENDED WARRANTY. IT IS VERY EXPENSIVE TO REPLACE AND AFTER LOOKING IN THE NISSAN FORUM IT SEEMS THAT THIS IS A WIDESPREAD PROBLEM. MOST CONSIDER IT TO BE A SAFETY ISSUE. THE VISOR DOES NOT DROP COMPLETELY BUT AT AN ANGLE EVEN WITH THE PASSENGERS FOREHEAD. IN THE EVENT OF A COLLISION A PASSENGER'S FOREHEAD WOULD HIT THE EDGE OF THE VISOR CAUSING A HEAD INJURY AND POSSIBLE DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274961June 25, 2009
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT NOTICED THAT THE VEHICLE WAS LOSING POWER WHILE DRIVING AT AN UNKNOWN SPEED. A FEW SECONDS LATER, THE VEHICLE REGAINED POWER. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE BATTERY AND ALTERNATOR; HOWEVER, THE VEHICLE STILL DID NOT HAVE POWER. THE DEALER STATED THAT THE TRANSMISSION ALSO NEEDED TO BE REPLACED AT THE ESTIMATED COST OF $5,000. A REPORT WAS FILED WITH THE MANUFACTURER (NUMBER 6529588) AND THEY STATED THAT THEY WOULD CALL THE CONTACT BACK. THE CURRENT AND FAILURE MILEAGES WERE 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274817June 24, 2009
SEATS
SEAT MOVES / SLIDES SOMEWHAT SINCE MOTOR BROKE. SAFETY CONCERN IS THAT IT WILL BEGIN TO MOVE FREELY, CAUSING VEHICLE TO BE UNSAFE TO OPERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274854June 24, 2009
SEATS
2004 NISSAN MURANO DRIVER'S SEAT IS BROKEN FROM FRAME. SEAT TILTS TO THE REAR- LEFT AND ROCKS UP AND DOWN WHEN SITTING OR PUTTING WEIGHT ON SEAT. ELECTRICAL FUNCTIONS OF THE SEAT (UP/DOWN AND BACK AND FORTH) ARE WORKING. CONCERNED WITH SAFETY ISSUE NOT HAVING THE SEAT PROPERLY SECURED. SEEMS TOO MUCH MOVEMENT (ROCKING) COULD BE A DANGER IF IN A COLLISION - UNSURE IF THE SEAT AND SEAT BELT MECHANISM WILL WORK PROPERLY IF IN A CRASH. WILL BE TAKING THE VEHICLE TO NISSAN DEALER FOR REPAIR. DON'T KNOW REPLACEMENT COSTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274281June 18, 2009
VISIBILITY
I HAVE A 2004 NISSAN MURANO. BOTH SUN VISORS HAVE FAILED AND I'M CONCERNED THAT IT IS UNSAFE. WHEN THE VEHICLES IS JARRED BOTH VISORS WILL SUDDENLY FLIP INTO THE DOWN POSITION, MOMENTARILY DISTRACTING THE DRIVER AND OBSTRUCTING VISION. I HAVE ALREADY SPOKEN TO THE NISSAN DEALER AND THE SERVICE MANAGER SAID NISSAN IS VERY AWARE OF THE PROBLEM BUT WILL NOT ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273879June 15, 2009
SEATS
NORMAL EVERYDAY USAGE OF MY FRONT DRIVER SIDE SEAT. ONE DAY FOR NO APPARENT REASON THE FRONT DRIVER SIDE SEAT BROKE. THE SEAT IS NOW UNSAFE AND ROCKS BACK AND FORTH. I TOOK IT TO THE DEALER FOR REPAIRS AND WAS TOLD IT WAS A BROKEN SEAT FRAME AND COST $1056 TO REPAIR. I CANNOT DRIVE THE VEHICLE NOW BECAUSE THE SEAT IS UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273302June 10, 2009
VISIBILITY
I HAVE A 2004 NISSAN MURANO SE. THE DRIVER'S SIDE SUN VISOR WILL NOT STAY UP AND IS A DRIVING HAZARD AS IT KEEPS FALLING IN MY FACE IF I HIT A BUMP OR BRAKE. NISSAN QUOTED ME $400 TO FIX THE PROBLEM AND I CAN'T AFFORD IT. I DID A SEARCH ONLINE AND FOUND THIS IS A KNOWN ISSUE WITH THIS SAME VEHICLE YEARS 2004 AND UP. I TRIED VELCRO AND GLUE WITH NO SUCCESS. NOW WITH A TEENAGE DRIVER, I'M VERY CONCERNED FOR HER WHEN SHE DRIVES MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272626June 2, 2009
VISIBILITY
ON MY 2004 MURANO DRIVER SIDE SUN VISOR FALLS DOWN UNEXPECTEDLY, QUITE OFTEN. IN TRAFFIC, IT'S DANGEROUS. DEALER SAYS NOT A WARRANTY ITEM, CAN FIX FOR $400. I SAY IT IS A SAFETY ITEM, MANUFACTURER MUST FIX. THIS HAS BEEN GOING ON FOR TWO YEARS. TEMPORARY (BUT UNSATISFACTORY) FIX IS WITH VELCRO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270149May 27, 2009
SEATS
THIS IS THE SECOND DEFECT THAT I HAVE HAD WITH THIS CAR AND A LOT OF NISSAN MURANO OWNERS HAVE HAD IT AS WELL. THE PROBLEM IS WITH THE SEAT ROCKING AND SLIDING. IT SEEMS THAT THESE SEATS WERE NOT MADE RIGHT OR HAVE HAD POOR CRAFTSMANSHIP. THIS IS VERY DANGEROUS BEING THE FACT THAT IN AN ACCIDENT THE DRIVER COULD FLY OUT THE WINDSHIELD DUE TO THE NEGLIGENCE TO PROPERLY FIX THIS PROBLEM.....THIS CAN CAUSE MAJOR INJURIES OR EVEN DEATH................ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269862May 25, 2009
SEATS
REGULAR DRIVING, 2004 NISSAN MURANO SE, NOTICED ONE DAY THE DRIVERS SEAT STARTED MAKING A CREAKING NOISE. I DIDN'T PAY MUCH ATTENTION TILL ONE DAY WHILE CLEANING THE INTERIOR, I PUSHED AGAINST THE SEAT AND IT MOVED BACK AND DOWN TOWARDS THE DRIVERS REAR LEFT. I RESEARCHED THE ISSUE ON MURANO.ORG, AND FOUND OUT IT WAS A BROKEN SEAT FRAME. I ALSO HAD MOSSY NISSAN CHECK IT OUT AND THEY ALSO TOLD ME IT WAS A BROKEN SEAT FRAME. DUE TO THE COST OF THE REPAIR, AND THE LIKELY HOOD OF IT RECURRING, I DID NOT FIX THE SEAT THROUGH NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269574May 21, 2009
ENGINE AND ENGINE COOLING
I HAVE HAD A PROBLEMS WITH THE CAM SENSORS GOING BAD 3 TIMES ON MY 2004 NISSAN MURANO , WHICH HAVE LED TO MY CAR STOPPING IN THE MIDDLE OF TRAFFIC...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269139May 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2004 NISSAN MURANO DOWN A BUSY STREET WITH NO SHOULDER AND I HAD A COMPLETE TRANSMISSION FAILURE. LUCKILY, I WAS NOT HIT BY ANY CARS. THE CAR HAD TO BE TOWED. THE ONLY FIX IS TO REPLACE THE ENTIRE TRANSMISSION. TOTAL COST: OVER $6000.00 I DO NOT HAVE $6000.00 TO REPAIR THE VEHICLE. THE BAND IN THE CVT TRANSMISSION FAILED AND CAN NOT BE REPLACED. I HAVE ONLY 85,000 MILES ON THE MURANO. THIS IS A COMMON DEFECT ON '03 AND '04 MURANOS AND NISSAN DOES NOT RECOGNIZE THIS AND WILL NOT WORK WITH ME TO RESOLVE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268700May 14, 2009
ENGINE AND ENGINE COOLING
NISSAN MURANO 2004 LOUD NOISE FROM ENGINE TOOK IT AND FOUND OUT 2 ENGINE MOUNTS CRACKED. HAD TO REPLACE COST ABOUT $700. THEN CAR STARTS TO JERK WHEN PRESSING ON GAS PEDAL AND CARS STALL WHILE DRIVING. TOOK IT IN TO THE DEALER , DEALER SAID IT IS THE CAM SENSOR AND THE CRANK SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268737May 14, 2009
LATCHES/LOCKS/LINKAGES
I HAVE A 2004 NISSAN MURANO. THE RIGHT FRONT PASSENGER DOOR LOCK HAS QUIT WORKING. ACCORDING TO LOTS OF COMPLAINTS FROM OTHER NISSAN OWNERS, THIS COMPLAINT HAS BECOME TOO COMMON. THIS IS A SAFETY ISSUE, BECAUSE THE DOOR DOESN'T LOCK WITH THE REST OF THE DOORS WITH THE KEY FOB. THE NISSAN DEALERSHIP HAS QUOTED A COST OF $400.00 TO REPAIR IT. IT APPEARS THAT THEY ARE THE ONLY ONES WHO CAN REPAIR THE PROBLEM. AFTER READING NUMEROUS COMPLAINTS REGARDING THE SAME PROBLEM FROM OTHER NISSAN OWNERS, IT APPEARS THAT THIS IS SOMETHING THAT NISSAN SHOULD CONSIDER DOING A RECALL ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano