Nissan Murano Complaints

5,967 consumer complaints on file.

#10361551October 21, 2010
AIR BAGS:FRONTAL
AIRBAG LIGHT FLASHING. AIRBAG MODULE DETERMINED TO BE BAD. OVER $1000 TO REPLACE. I SEE WHERE THIS IS A COMMON PROBLEM. DEALER SAID AIRBAG WILL NOT DEPLOY IN EVENT OF CRASH.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361596October 21, 2010
VISIBILITY
2006 NISSAN MURANO DRIVER SIDE SUN VISOR DOES NOT STAY IN THE "UP" POSITION. IT CONSTANTLY FALLS DOWN, BLOCKING ANY VIEW OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361657October 21, 2010
SEATS
BRACKET ON FRONT DRIVERS SEAT BROKEN AND SEAT FALLS TO THE LEFT, CREATING A DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361314October 20, 2010
SEATS
DRIVERS' SIDE SEAT LIFTER LINK FAILED, CAUSING VEHICLE TO SWERVE AT 40MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361339October 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2003 MURANO - WHEN IN STOP AND GO TRAFFIC CAR WILL NOT ACCELERATE FOR 5-10 SECONDS WHEN PRESSING THE GAS PEDAL. DEALERSHIP HAD MY CAR FOR 2 DAYS AND FIRST SAID IT WAS THE TRANSMISSION BUT THEN NISSAN WOULD NOT APPROVE IT TO BE REPLACED EVEN UNDER WARRANTY. THEN TOLD ME IT WAS THE TCM THAT NEEDED TO BE REPLACED FOR $1000.00. THIS IS A VERY DANGEROUS SITUATION AND NISSAN NEEDS TO STEP UP TO THE PLATE AND REPLACE THESE FAULTY DANGEROUS PARTS FREE OF CHARGE TO THE CUSTOMER! INSTEAD OF DIAGNOSING IMPROPER THINGS AND CHARGING THE CUSTOMER THOUSANDS OF DOLLARS FOR NON-FIXES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361152October 19, 2010
SEATS
2005 NISSAN MURANO- DRIVER'S SIDE SEAT FRAME SNAPPED AT THE WELD AND ENTIRE SEAT NOW TETERS BACK AND FORTH DIAGONALLY. CAR WAS ONLY 4 YRS OLD WHEN IT HAPPENED. GIRLFRIEND'S CAR IS SAME MODEL/YR AND SAME HAPPENED TO HER THIS YEAR (NISSAN LOOKED AT IT AND DID NOTHING). THIS IS AN ABSOLUTE SAFETY HAZARD AND AN OBVIOUS FACTORY DEFECT/DESIGN FLAW. NISSAN SHOULD HAVE RECALLED THIS BUT IS DOING NOTHING FOR ITS CUSTOMERS. IS IT GONNA TAKE PERSONAL INJURY DUE TO A CAR ACCIDENT OR EVEN THE LOSS OF AN INNOCENT PERSON'S LIFE FOR NISSAN TO CONSIDER THIS A HAZARD? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360993October 18, 2010
LATCHES/LOCKS/LINKAGES
DRIVERS SIDE DOOR ACTUATOR HAS FAILED ON 2005 MURANO. YOU NEVER KNOW WHETHER THE DOOR HAS ACTUALLY LOCKED OR NOT WHEN LOCKING THE VEHICLE USING THE REMOTE OR EXTERIOR ELECTRICAL DOOR BUTTON UPON LEAVING IT. IF INSIDE THE VEHICLE, AND DOORS ARE LOCKED USING THE ELECTRICAL BUTTON ON THE DRIVER SIDE DOOR, DRIVERS SIDE DOOR MAY OR MAY NOT LOCK. THIS IS A SERIOUS SAFETY PROBLEM IF THERE IS A THREAT FROM A PERSON OUTSIDE THE VEHICLE. IT IS ALSO LEAVES THE VEHICLE VULNERABLE TO THEFT WHILE AWAY FROM THE VEHICLE. DEALER WOULD NOT COVER UNDER WARRANTY OR EXTENDED WARRANTY, WANTS EXCESSIVE CHARGE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360950October 17, 2010
SEATS
DRIVERS SEAT IS OFF HINGE. TOOK IT TO NISSAN FOR REVIEW. THEY SAID IT'S NOT COVERED UNDER WARRANTY DUE TO MILEAGE. KNOWN ISSUE FOR SEAT TO BREAK ON WELDED LEFT CORNER BUT WILL COST OVER $1000 OUT OF POCKET TO FIX. HAD NISSAN CUSTOMER SERVICE INVESTIGATE, THEY REFUSED TO COVER AS WELL. FAULTY SEAT KNOWN ISSUE AND CANNOT GET THEM TO PAY TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360776October 16, 2010
STRUCTURE:FRAME AND MEMBERS, VISIBILITY
SUN VISOR ON BOTH DRIVER AND PASSENGER SIDE FALL DOWN AT WILL. VISORS STAY IN ROOF CLIP BUT SIMPLY ROTATE AND FLOP DOWN. SAFETY HAZARD AS DRIVER'S VISION MAY BE OBSTRUCTED. COSTLY REPLACEMENT ONLY GOOD FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360783October 16, 2010
VISIBILITY
THE DRIVER'S SIDE SUN VISOR IS BROKEN. IT WILL NOT STAY UP OR DOWN. I HAVE READ ON LINE THAT THIS IS A COMMON PROBLEM IN NISSAN MURANOS. I HAVE A 2005 NISSAN MURANO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360690October 15, 2010
VISIBILITY
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE SUN VISOR WOULD REPEATEDLY FALL, OBSTRUCTING THE DRIVER'S VIEW OF THE ROADWAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER YET THE DEALER COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE THE FAILURE MILEAGE WAS APPROXIMATELY 90,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360714October 15, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
AFTER 32,000 MILES MY 2007 NISSAN MURANO DOOR LOCKS BEGAN OPENING A CLOSING WHILE DRIVING. THIS BEGAN AFTER REPLACEMENT OF BATTERY BY DEALER. THE DOOR LOCKS OPEN AND CLOSE WITH NO WITH NO SPECIFIC TIMING. SOMETIMES CLICKING OCCURS IMMEDIATELY OTHER TIMES AFTER A HALF HOUR OF DRIVING. WENT TO DEALER AND THEY COULD NOT DUPLICATE. NOW PASSENGER DOOR AND REAR DOOR LOCKS DO NOT UNLOCK UNLESS DOUBLE CLICK OF THE DOOR SWITCH ON DRIVERS DOOR. DEALER SUGGESTED I RETURN TO REPLACE THE ACTUATOR. I AM CONCERNED THIS MAY BE VERY EXPENSIVE. THIS SHOULD BE A VEHICLE RECALL DUE TO THE LOW MILES YEAR AND MAKE OF VEHICLE. SO WHY IS IT A SAFETY ISSUE? 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360719October 15, 2010
SEATS
2003 NISSAN MURANO. DRIVER'S SEAT FRAME BROKE, CAUSING SEAT TO PITCH DOWN AND TO THE LEFT. VEHICLE HAS APPROX. 69,000 MILES. ALL DRIVER'S UNDER 200 LBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360397October 14, 2010
SEATS
GOT IN 2006 NISSAN MURANO AND SAT ON DRIVER'S SEAT WHEN THE SEAT COLLAPSED TO THE LEFT SIDE AND REAR OF THE SEAT. HAD THIS HAPPENED WHILE DRIVING IT COULD HAVE BEEN VERY STARTLING AND CAUSE A COLLISION. I TOOK IT IN TO NISSAN DEALER WHERE I BOUGHT IT. THEY SAID THEY HAD SEEN AND REPAIRED SEVERAL OTHERS. THEY INDICATED ON THE RECEIPT THAT "FOUND THAT THE SEAT FRAME HAD BROKEN ON THE WELD ON THE LEFT REAR OF THE SEAT. REMOVED AND REPAIRED SEAT AND WELDED THE FRAME BACK TOGETHER". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360546October 14, 2010
LATCHES/LOCKS/LINKAGES
2004 NISSAN MURANO: DOOR ACTUATORS ON ALL FOUR DOORS ARE EITHER PARTIALLY CLOSING OR PARTIALLY OPENING. THIS RESULTS IN THE DOORS NOT READILY OPENING WHEN TRYING TO ENTER THE CALL. THIS IS A SAFETY CONCERN FOR TWO REASONS, 1) IT DOES NOT ALLOW FOR IMMEDIATE ACCESS TO THE VEHICLE IN AN EMERGENT OR DANGEROUS ENCOUNTER, 2) IT ALLOWS OTHERS TO ACCESS THE VEHICLE WHEN IT SHOULD OTHERWISE BE SECURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360576October 14, 2010
SEATS
DRIVER'S SEAT REAR TUBE IS BROKEN ON LEFT SIDE AFTER 82 KMILES OF NORMAL DRIVING ON PAVED ROADS ONLY, MOSTLY HIGHWAY. BOTH DRIVERS WEIGH LESS THAN 190 LBS. MATERIAL STRENGTH / THICKNESS IS INSUFFICIENT FOR THE LOADS THE TUBE NEEDS TO CARRY AT THAT LOCATION. THE WHOLE SEAT (CUSHION AND BACKREST) ROTATES UP/DOWN ABOUT THE FRONT AND TO THE LEFT APPROX. 4-5 INCHES WHEN THE BACKREST IS PUSHED LIGHTLY TOWARD MID CAR DIRECTION. THIS IS A MAJOR SAFETY ISSUE. IT'S SURPRISING THAT THE SEAT PASSED FMVSS 208/301 (DYNAMIC FRONT AND REAR CRASH TESTS) DURING DV AND PV. OK SO NEW CAREFULLY ASSEMBLED SEAT FRAMES MUST HAVE PASSED THOSE TESTS, BUT ISN'T NISSAN ALSO RESPONSIBLE TO ENSURE THE BUILT-IN SEAT SAFETY FACTOR IS HIGH ENOUGH TO OVERCOME MANUFACTURING TOLERANCES AND FATIGUE ISSUES FROM NORMAL DRIVING FOR PRODUCTION SEAT FRAMES SUCH THAT UNDER A FRONT OR A REAR CRASH EVENT THE SEATS ACTUALLY DO PROVIDE SOME PROTECTION AND AT LEAST DO NOT INCREASE THE DANGER TO THE DRIVER AND THE PASSENGERS? THIS IS FAULTY ENGINEERING. THERE ARE MANY CASES FOR PRE-2008 MODEL MURANO WITH THIS PROBLEM ON THE INTERNET AND, I ASSUME, IN YOUR DATABASE. TO ENSURE NISSAN AND OTHER VEHICLE MANUFACTURERS DESIGN FOR FATIGUE, MANUFACTURING TOLERANCES AND/OR QUALITY, NHTSA SHOULD PROMPT A SAFETY RECALL. CUSTOMERS SHOULD NOT HAVE TO PAY >$1000 TO FIX A SEAT THAT NISSAN PAYS LESS THAN $150 TO ASSEMBLE IN THE VEHICLE, AS THIS WOULD BE EQUIVALENT TO REWARDING AND SUPPORTING FAULTY ENGINEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360592October 14, 2010
VISIBILITY
DRIVER SIDE SUN VISOR FALLS DOWN AND BLOCKS DRIVER VIEW. WILL NOT REMAIN IN UP POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360196October 13, 2010
LATCHES/LOCKS/LINKAGES
MY 2004 NISSAN MURANO PASSENGER DOOR LOCK FAILS TO OPEN WITH REMOTE CONTROL. THERE ARE NO KEY ACCESS ON THE PASSENGER HANDLE. I EITHER END UP THINKING MY DOORS ARE ALL LOCKED OR I TRY TO UNLOCK THE PASSENGER SIDE DOOR AND IT DOES NOT. 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW TO UNLOCK A DOOR USING THE MANUAL LEVER IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED WILL FORGO GETTING REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360327October 13, 2010
LATCHES/LOCKS/LINKAGES
MY MURANO POWER DOOR ACTUATORS IN PASSENGER FRONT DOOR AND TRUNK MALFUNCTIONED DURING WARRANTY PERIOD AND NEEDED TO REPLACE. AFTER WARRANTY THREE REMAINING DOOR ACTUATORS ARE HAVING CONSTANT PROBLEMS NOT LOCKING / UNLOCKING. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360388October 13, 2010
FUEL SYSTEM, OTHER
I HAVE A 2004 NISSAN MURANO AND THE GAS CAP DOOR GETS STUCK ALL THE TIME... THIS IS A SAFETY ISSUE. IF MY WIFE WERE LOW ON GAS AND IT WAS NIGHT TIME THIS COULD BE A PERSONAL SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano