Nissan Murano Complaints

5,967 consumer complaints on file.

#10504080March 22, 2013
FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT IS ON CONSTANTLY SO TAKE IT TO A MECHANIC WHO TELLS ME THAT NISSAN HAS AN ONGOING PROBLEM WITH ITS FUEL SENSORS FOR YEARS AND YEARS ON MANY OF ITS MODELS AND HAS IGNORED IT. NOW I'M REQUIRED TO MAKE THE REPAIRS ON A FAULTY PART TO THE TUNE OF $655 BECAUSE MY CAR WON'T PASS INSPECTION OTHERWISE. NISSAN HAS PUT OUT A SERVICE BULLETIN (NTB07-069A) FOR CODE P0463 BUT WON'T HELP AT ALL WITH THIS OUTRAGEOUSLY EXPENSIVE REPAIR. CALLED THE DEALERSHIP AND MY WARRANTY DOESN'T COVER REPAIRS EITHER. FAULKNER NISSAN, HARRISBURG, PA SOUNDED LIKE I WAS THE 100TH PERSON CALLING ABOUT THIS ISSUE AND THEY WANTED NOTHING TO DO WITH ME. I AM SINGLE MOTHER, WORKING FULL TIME, SAVING TO SEND A DAUGHTER TO COLLEGE. I TAKE GOOD CARE OF MY NISSAN MURANO KNOWING IT IS VITAL TO MY ABILITY TO PROVIDE FOR MY FAMILY. I WILL NOW NEED TO BREAK THE LAW TO DRIVE IT TO GET TO WORK BECAUSE I DON'T HAVE $655 FOR THE REPAIRS. THIS IS DOWNRIGHT WRONG. NISSAN SHOULD STAND BY ITS PRODUCT AND FIX THIS ISSUE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504186March 22, 2013
VISIBILITY/WIPER
THE DRIVER'S SIDE SUN VISOR IS DEFECTIVE AND DROPS DOWN IN DRIVER'S LINE OF SIGHT. NO READY FIX AND REPLACEMENT OF THE DEFECTIVE PART IS OVER $200. THIS IS A SAFETY ISSUE AS THE VISOR WILL OBSCURE VISION AND COULD LEAD TO A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504199March 22, 2013
SEATS
WELD BROKE ON DRIVER SEAT ADJUSTER ASSEMBLY (BRACKET/FRAME). APPARENTLY, A VERY COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503890March 21, 2013
SEATS
I PURCHASED MY MURANO IN JAN 2013, THE INCIDENT OCCURRED IN MARCH 2013. MY HUSBAND AND I WERE DRIVING LAST SUNDAY. AS HE WAS APPROACHING A STOP SIGN WE HEARD A LOUD 'POP' UNDER THE DRIVER'S SEAT, WE THOUGHT IT WAS A SPRING OR SOMETHING. UPON GETTING HOME HE DISCOVERED THAT THE REAR LEFT BRACKET OF THE DRIVER'S SEAT HAD BROKEN. I TOOK IT TO THE DEALERSHIP THE NEXT MORNING AND THEY TOLD ME TO CALL NISSAN NORTH AMERICA (800-NISSAN-1). I FILED A CLAIM AND THEY CALLED ME BACK TO INFORM ME THAT THEY WOULD BE UNABLE TO REPLACE THE SEAT FRAME BECAUSE THE CAR IS BEYOND FACTORY WARRANTY. THE DEALERSHIP QUOTED ME $1000 TO REPLACE THE BROKEN BAR. I BOUGHT THE MURANO WHEN I WAS 9 MONTHS PREGNANT, IN FACT, I HAD MY SON A WEEK AFTER BUYING THE VEHICLE. MY HUSBAND WANTED ME TO BE IN A BIGGER CAR, A SAFER CAR FOR ME AND MY NEWBORN. I'M UPSET THAT THE SEAT BROKE, IN MY MIND THERE ARE TWO THINGS IN A CAR THAT SHOULD NEVER BREAK: THE SEATS AND THE SEATBELTS, BUT I'M DISAPPOINTED THAT NISSAN IS NOT TAKING CARE OF THEIR CUSTOMERS AND FIXING THE PROBLEM. SINCE THIS HAPPENED I HAVE RESEARCHED THE BROKEN SEAT AND THERE ARE ENTIRE FORUMS DEVOTED TO THIS INCIDENT! I'VE BEEN A NISSAN DRIVER FOR NEARLY 10 YEARS, THIS WILL BE THE LAST MAKE OF THEIR CAR THAT I PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503904March 21, 2013
POWER TRAIN
AS I WAS DRIVING ON THE HIGHWAY, THE CAR EITHER ACCELERATED OR DECELERATED EVEN THOUGH I MAINTAINED STEADY PRESSURE ON THE GAS PEDAL. I DID TAKE IT FOR REPAIR AT MY LOCAL NISSAN DEALERSHIP. LUCKILY, I HAD PURCHASED THE EXTENDED WARRANTY AND WAS STILL WITHIN THE WARRANTY TIME FRAME. MY CAR WAS AT THE DEALERSHIP REPAIR SHOP FOR OVER 8 WEEKS. I WAS TOLD THAT 2 NEW TRANSMISSIONS WERE PLACED IN MY CAR AND THEN THERE WAS A PROBLEM WITH THE WIRING HARNESS. ALTHOUGH IT WAS "FIXED" IT HAS NOT DRIVEN QUITE THE SAME. NOW I AM HEARING A STRANGE SOUND FROM MY ENGINE AND THINK I'M IN FOR ANOTHER ROUND OF REPAIRS. I AM OUT OF THE WARRANTY PERIOD AND WANT TO KNOW IF NISSAN CORP. HAS ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503780March 20, 2013
SEATS
THIS IS PREVIOUSLY ADDRESSED IN AN INVESTIGATION CLOSED IN 2009. MY SEAT BRACKET ON DRIVERS SIDE DID HOWEVER BREAK DURING VEHICLE OPERATION WHILE TURNING A CORNER. I HAVE HAD SPINAL FUSION SURGERY AND THIS WAS ENOUGH OF A JOLT TO CAUSE PAIN IN MY NECK. THE SEAT NOW WOBBLES SIDE TO SIDE AND FRONT TO BACK AND IN THE EVEN OF AND ACCIDENT WOULD NOT BE PROPERLY SECURED CAUSING ANY INJURIES TO BE SIGNIFICANTLY WORSE IN MY OPINION. 1100.00 TO REPLACE THIS PART IS EXTREMELY IRRITATING AND I DOUBT OTHERS LIKE MYSELF HAVE THE CASH TO DUMP INTO A SIMPLE PART WITH A DESIGN DEFECT THAT WILL MOST LIKELY ONLY BREAK AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10503534March 18, 2013
SEATS
I WAS DRIVING DOWN THE HIGHWAY WITH MY GIRLFRIEND AND 4 YEAR OLD DAUGHTER IN THE CAR. WE WERE DRIVING INTO A CURVE TO THE RIGHT AND I HEARD A LOUD POP. AT THE SAME TIME THE DRIVER SEAT WHICH I WAS SITTING IN FELL BACK AND TO THE LEFT CAUSING ME THE JERK THE WHEEL. WE SHOT ACROSS THE OTHER LANE SPUN AROUND AND SKIDDED TO A STOP. LUCKILY, NO CARS WERE COMING THE OTHER WAY . I DIDN'T THINK MUCH OF IT AT THE TIME UNTIL I FINALLY GOT AROUND TO BEING ABLE TO AFFORD TO FIX IT (BEING A NISSAN I KNEW IT WASN'T GOING TO BE CHEAP) , I DISCOVERED THAT THIS IS A COMMON PROBLEM WITH THE 2006 NISSAN MURANO. AND THAT MINE WAS NOT AN ISOLATED INCIDENT. I CAME ACROSS HUNDREDS OF COMPLAINTS OF THIS PROBLEM, SO IT MAKES ME WONDER AFTER MY ORDEAL, HOW LONG BEFORE SOMEBODY GETS KILLED FROM THIS OBVIOUS DEFECT. , NISSAN HAS TO BE AWARE OF IT ,BUT STILL THERE HAS BEEN NO RECALL FOR THE AMERICAN PUBLIC . PLEASE TELL ME SOMEONE IS ON TOP OF THIS BECAUSE ITS NOT A TIRE PRESSURE SENSOR OR A HEAD LAMP FUSE, THIS IS THE DRIVER SEAT .IS THERE ANY MORE IMPORTANT THING IN THE CAR THAN KEEPING THE DRIVER IN CONTROL ? I THINK EVERYBODY WOULD AGREE NO. SOMEONE PLEASE DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503326March 17, 2013
STEERING, AIR BAGS
THE STEERING COLUMN IS STUCK AND THE MOTOR AND GEARS FAILED. THIS HAS BEEN LISTED MORE THAN 100 TIMES ON THE INTERNET IN VARIOUS BLOGS. TURNS OUT THE AUTOMATIC ADJUSTMENT EACH TIME YOU GET IN AND OUT OF THE CAR KILLS THE MOTOR AND GEARS AND IS ACTUALLY ADDRESSED IN A SERVICE BULLETIN NTB-09-073 HAVING THIS HAPPEN ALSO AFFECTED THE AIR BAG AND THE WARNING LIGHT IS NOW ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503334March 17, 2013
SEATS
I WAS DRIVING AROUND A CURVE ON A HIGHWAY RAMP TO GET ONTO THE HIGHWAY. I HEARD A LOUD POP AND MY SEAT LEANED TO THE SIDE AND I SWERVED OFF THE ROAD. I WAS ABLE TO GAIN CONTROL OF THE VEHICLE AND GET BACK ON THE ROAD. I CHECKED UNDER THE SEAT AND NOTED THAT A METAL BRACKET HAD BROKEN. THE BRACKET DID NOT LOOK VERY STURDY. AFTER RESEARCHING THIS ISSUE ON THE INTERNET I NOTED THAT THIS WAS A COMMON PROBLEM WITH NISSAN MURANOS. IS THERE A RECALL ON THE BRACKETS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503007March 14, 2013
SEATS
I WAS GETTING OUT OF MY NISSAN MURANO TO PICK UP MY CHILD FROM SCHOOL. WHEN I GOT OUT I HEARD A STRANGE POP/CRACK NOISE AND THE SEAT WAS TITLED TO THE LEFT BACK. I OPENED THE BACK DOOR AND LOOKED UNDER THE SEAT AND FOUND THAT THERE WAS A PIECE OF METAL THAT HAD BROKEN. THIS CAUSED THE SEAT TO FALL BACKWARDS AND TO THE LEFT. I WAS UNABLE TO DRIVE IT UNTIL I FOUND A PLASTIC CUP TALL ENOUGH TO HOLD UP THE BACK LEFT CORNER OF THE SEAT SO I WAS ABLE TO DRIVE US HOME. I'M A SINGLE MOTHER BARELY MAKING IT AND CANT AFFORD A $1200 REPAIR. ESPECIALLY WHEN THERE ARE HUNDREDS OF THE SAME COMPLAINT. THE DEALERSHIPS OTHER COMPLAINTS HAVE STATED THAT IT IS A COMMON ISSUE. THIS COMMON ISSUE, HAD I BEEN DRIVING WOULD HAVE CAUSED A WRECK AND THE MANUFACTURER WILL TAKE NO RESPONSIBILITY. I PURCHASED THIS USED AND NOW I KNOW WHY THE PRIOR TWO OWNERS GOT RID OF IT. I ALSO WAS UNDER THE IMPRESSION THAT NISSAN CARED ABOUT THE PEOPLE PURCHASING THEIR VEHICLES. I WANTED A SAFE TRUCK TO TRANSPORT MY CHILD. THERE NEEDS TO BE A RECALL AND NISSAN SHOULD REPLACE THE BRACKET FREE OF CHARGE KNOWING THAT THIS IS AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503080March 14, 2013
POWER TRAIN, ENGINE
WHEN VEHICLE IS ACCELERATED FROM A STOP, LOUD THUMP IS FELT AND HEARD FROM FLOORBOARD. NISSAN DEALER REFUSED TO COVER REPLACEMENT OF CRACKED FRONT END MOTOR MOUNTS. OTHER MURANO OWNERS REPORT THE SAME PROBLEM. THIS IS AN OBVIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502576March 12, 2013
SEATS
I WAS DRIVING WITH MY COUSIN ON OUR WAY TO LUNCH WHEN I HEARD A NOISE THAT SOUNDED LIKE I RAN OVER A PLASTIC BOTTLE. I THEN LEARNED THAT THE DRIVERS SEAT HAD BROKE. I CALLED CONSUMER AFFAIRS NISSAN AT 1-800-647-7261 ON JANUARY 3 2013. THE CUSTOMER SERVICE REP ASKED FOR MY VIN# TO SEE IF I WAS UNDER WARRANTY. ONCE SHE LOCATED THE INFO AND FOUND THAT MY WARRANTY EXPIRED I TOLD HER THAT I WANTED TO FILE A COMPLAINT AGAINST NISSAN. I DIDN'T STOP THERE I NOTIFIED THE BBB ALONG WITH THE ATTORNEYS GENERAL OFFICE AND THE NHTSA. I WAS TOLD THAT BECAUSE MY WARRANTY WAS EXPIRED I HAD TO HAVE 9 OTHER PEOPLE IN MY AREA WHO HAD THE SAME ISSUE COME FORWARD FOR THERE TO BE AN INVESTIGATION. IT WILL BE 3 MONTHS ON THE 28TH OF MARCH THAT I'M STILL RIDING AROUND WITH A BROKEN SEAT. I DID HAVE THE SEAT WELDED BUT IT BROKE AFTER 6 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502282March 11, 2013
VISIBILITY/WIPER
MY WIFE WAS DRIVING WHEN THE DRIVERS SIDE SUN VISOR FELL DOWN IMPAIRING HER VISION. THIS CAUSED HER TO SCRAPE THE PASSENGER SIDE RIMS ON THE CURB. I BELIEVE IT IS NOW OUT OF ALIGNMENT. LUCKILY NO ONE WAS INJURED, BUT THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. I HAVE READ OTHER COMPLAINTS ABOUT THIS SAME ISSUE. I BELIEVE THE PROBLEM IS NOT THE VISOR IT'S SELF (ALTHOUGH IT IS REALLY HEAVY) BUT WHERE IT ACTUALLY MOUNTS TO THE CEILING. WHY NISSAN WILL NOT OWN UP TO THIS AND CORRECT THE ISSUE IS BEYOND ME? GUESS THEY DON'T REALLY CARE CAUSE THE ALREADY GOT YOUR MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502356March 11, 2013
SEATS
DRIVER SEAT IS BROKEN, SEAT IS ROCKING. NO WARNING THAT THE SEAT WOULD GIVE OUT. GOT IN MY CAR TO GO TO WORK AND NOTICED THAT THE SEAT WOULD MOVE. IT DOES NOT FEEL SAFE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501880March 6, 2013
SEATS
I HAD JUST STOPPED MY VEHICLE AND OPENED THE DRIVER'S DOOR, TO EXIT. AS I BEGAN TO EXIT, THE BACK LEFT CORNER OF THE DRIVER'S SEAT COLLAPSED. I REMOVED THE SEAT CONTROL PANEL AND OBSERVED THE METAL SEAT FRAME HAD BROKEN. NOTE: THIS IS THE SECOND TIME, IN THE EXACT SAME LOCATION, THIS HAS HAPPENED IN THE PAST 4 MONTHS. THE FIRST TIME THE NISSAN DEALER WHERE I PURCHASED THE CAR OFFERED TO WELD IT FOR JUST UNDER $500.00 DOLLARS OR REPLACE THE FRAME FOR JUST OVER $1300.00 DOLLARS. ADDITIONALLY, I PURCHASED A "CERTIFICATION" WITH THE VEHICLE WHEN I BOUGHT IT USED (2009 WITH 7900 MILES) AND THE CERTIFICATION, ALTHOUGH STILL ACTIVE, DOES NOT COVER THIS PART. IF I HAD PURCHASED A "GOLD" CERTIFICATION, IT WOULD HAVE BE COVERED. I OPTED TO GO TO A LOCAL, FULL SERVICE AUTO BODY SHOP WHERE IT WAS WELDED FOR $150.00. I RE-CONTACTED THE SAME LOCAL NISSAN DEALER AGAIN AND THEY OFFERED TO RESEARCH THE INCIDENT AND ATTEMPT TO HELP. TWO DAYS LATER I WAS CONTACTED AND TOLD THAT THE LOCAL NISSAN CONSUMER AFFAIRS REPRESENTATIVE DENIED COVERING ANY PART OF THE REPAIR. THE NISSAN STORE THEN OFFERED TO PAY 50% OF THE REPLACEMENT COST CITING MY CUSTOMER LOYALTY (PURCHASING 5 CARS FROM THEM AN ANOTHER 3 FROM THEIR GROUP). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501394March 5, 2013
SEATS
BRACKET HOLDING DRIVERS SEAT BROKE. SEAT LIFTS UP ON LEFT SIDE. NISSAN SAID THEY WOULD NOT COVER THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501237March 4, 2013
VISIBILITY
DRIVERS SIDE SUN VISOR WILL UNEXPECTEDLY DROP DOWN FROM THE HORIZONTAL POSITION WHEN VEHICLE GOES OVER MINOR BUMP IMPAIRING THE DRIVERS VISION. SUDDEN AND UNEXPECTED LOSS OF VISIBILITY CAN RESULT IN A MAJOR ACCIDENT AS THE DRIVER IS UNABLE TO SEE IN FRONT OF THEM UNTIL THEY ARE ABLE TO PUSH THE VISOR BACK UP TO THE HORIZONTAL POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501252March 4, 2013
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT WOULD SPORADICALLY FLASH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE CRANKSHAFT POSITION SENSOR FAILED. THE MANUFACTURER ALSO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 107,000 AND THE CURRENT MILEAGE WAS 113,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501132March 3, 2013
SEATS
MY WIFE WAS DRIVING ABOUT 40 MPH AND SUDDENLY SHE HEARD A CLICK AND THE DRIVER SEAT SANK TO THE REAR LEFT. THE CAR WENT TO THE NEXT LANE BUT LIKELY NO ONE WAS CLOSE. MY WIFE WAS ABLE TO TAKE CONTROL BACK AND PUT THE CAR IN LANE. WHEN SHE RETURNED HOME, I CHECKED THE SEAT AND IT WAS BROKEN AT THE REAR LEFT. QUICK CHECK ON INTERNET AND I FOUND THAT IT WAS A COMMON PROBLEM WITH THE MURANO. TO MY SHOCK, THERE WAS AN INVESTIGATION BUT NO RECALL WAS CALLED. MY WIFE WAS VERY CLOSE TO AN ACCIDENT. IF SHE WAS DOING 55 MPH ON THE CROWDED HIGHWAY, WE WOULD HAVE A DIFFERENT STORY TO TELL. DOES SOMEONE HAS TO DIE FOR A RECALL!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500791February 28, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE DRIVER DOOR WILL NOT LOCK OR UN-LOCK USING THE KEY FOB. THIS IS A SAFETY ISSUE BECAUSE THEY NO LONGER WILL LOCK AUTOMATICALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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