Nissan Murano Complaints

5,967 consumer complaints on file.

#10545182September 24, 2013
STEERING: STEERING WHEEL/HANDLE BAR
UPON EXITING MY DRIVEWAY THE STEERING WHEEL TILT/TELESCOPIC MECHANISM BEGAN TO GRIND AND THE STEERING WHEEL RATCHETED LOWER & LOWER ONTO MY LEGS. PRESENTING A DIFFICULT DRIVING POSITION AND MAKING INGRESS & EGRESS TO & FROM THE VEHICLE DIFFICULT. I AM AWARE OF A SERVICE BULLETIN ON THIS PROBLEM FROM NISSAN NTB-09-073 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545232September 24, 2013
SEATS
THE DRIVER'S SEAT COMES OFF THE TRACK THAT IT IS INSTALLED ON- THIS CREATES QUITE A SAFETY HAZARD FOR A DRIVER AS WHEN THEY GO AROUND A CORNER THEIR SEAT ACTUALLY MOVES. I HAVE SEEN NUMEROUS OTHER COMPLAINTS ABOUT THIS ISSUE AND HAVE NO IDEA WHY NISSAN HAS NOT DONE A RECALL AND HAD THE SITUATION REPLACED OR REPAIRED. I'M NOT SURE IF THE TRACK THE SEAT IS ON CRACKS OR WHAT OCCURS, BUT THE SEAT COMES OFF THE TRACK AND IS IMPOSSIBLE TO GET BACK ON- I HAVE HAD REPAIR ESTIMATES OVER $700 TO FIX THIS. IT IS CERTAINLY A SAFETY ISSUE FOR DRIVERS AND CAN IMPACT THEIR DRIVING ABILITY AND POSSIBLY CREATE AN ACCIDENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544819September 22, 2013
SEATS
DRIVING ON THE HIGHWAY AND A LOUD NOISE HAPPENED. DRIVER SEAT LEANS TO THE LEFT AND AS YOU MAKE TURNS IT MOVES BACK AND FOURTH. VERY DANGEROUS. I DO NOT FEEL COMFORTABLE WEARING MY SEAT BELT NOW. IF I WAS TO GET INTO A ACCIDENT THE WHOLE SEAT WOULD GO FLYING WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544823September 22, 2013
FUEL/PROPULSION SYSTEM
COMPLAINED TO NISSAN DEALER AND WAS TOLD NOTHING WRONG. COMPLAINED AT A LATER DATE AND WAS TOLD COMPLAINTS HAVE BEEN MADE BUT NO RECALL AND IF I WANTED TO PAY FOR A COMPLETE GAS SYSTEM I COULD WHICH WOULD COST APPROX. $1000.00. WHEN I GET GAS I HAVE TO GET IT WHEN I AM GOING HOME SO I CAN SHOWER DUE TO GAS SPRAYING ON ME WHILE PUMPING GAS. ALMOST EVERY TIME I PUMP GAS IT STOPS LIKE IT IS FULL AND GAS SPEWS BACK. CONSTANTLY HAVE TO MOVE GAS HOSE AROUND AND THE GAS NOZZLE TO TRY TO GET GAS. I HAVE TO HAVE AN EXTRA SET OF CLOTHES IN MY CAR BECAUSE THE GAS SMELL MAKES ME SICK. ONE TIME I WAS SICK ALL DAY VOMITING BECAUSE OF THIS. THIS IS DANGEROUS AND SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544549September 20, 2013
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING, THE SUNROOF EXPLODED LEAVING A ROUND, UPWARD PROTRUDING, GLASS HOLE LARGER THAN A BASKETBALL. SUNROOF WAS CLOSED ON A MILD 82 DEGREE DAY DRIVING DOWN THE HIGHWAY. FORTUNATELY, THE SUN SHADE WAS CLOSED WHICH BLOCKED SHATTERING GLASS FROM HITTING US DIRECTLY WHILE OPERATING AT HIGHWAY SPEEDS. NISSAN DID ACKNOWLEDGE INSTANCES OF THIS NATURE ON OTHER MODELS. AN INTERNET SEARCH OF FORUMS REVEALED MANY, MANY OCCURRENCES. THIS WAS NOT AN IMPACT CRACK, BREAK. IT WAS LITERALLY AN OUTWARD EXPLOSION!! *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544346September 19, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOOR LOCK ACTUATORS BEGAN TO FAIL IN OUR 2005 NISSAN MURANO. THEY STOPPED RESPONDING SUDDENLY AND WHEN WE THOUGHT THE CAR WAS LOCKED, IT WAS IN FACT OPENED, WHICH IS A SAFETY ISSUE. IT IS A VERY COMMON ISSUE AND USUALLY ALL ACTUATOR GO OUT AT THE SAME TIME. WE HAVE REPLACED DRIVER'S DOOR ACTUATOR (THAT COST US $400) AND NOW HAVE TO DEAL WITH OTHER 3. HOPEFULLY NISSAN WILL RECOGNIZE THIS AS A SERIOUS PROBLEM AND WILL ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544243September 18, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544247September 18, 2013
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE SEATS FRAME FRACTURED CAUSING THE SEAT TO FALL BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544099September 17, 2013
SEATS, STRUCTURE
WHEN MAKING A LEFT HAND TURN, I HEARD A CRACK UNDERNEATH THE DRIVER'S SIDE. AFTERWARDS THE SEAT NOW ROCKS BACK AND FORTH AND LIFTS UP WHEN MAKING TURNS. I HAVE SEARCHED ALL OVER THE WEB AND IT SEEMS THIS IS A KNOWN DEFECT WITH NISSAN DRIVERS SIDE SEATS ON SOME OF THEIR VEHICLES TO THE POINT THAT THEY ISSUED A TECHNICAL SERVICE BULLETIN. I AM VERY DISAPPOINTED WITH THE FACT THAT NISSAN IS NOT STANDING BEHIND THEIR PRODUCTS. I DRIVE A 2006 NISSAN MURANO AND IT ONLY HAS 51,000 MILES ON IT. THE ISSUE APPEARS TO BE WITH THE SEAT BRACKET LIFTER LINK ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543259September 12, 2013
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT WAS NOT SECURED TO THE FRAME AND REMAINED IN A TILTED POSITION DUE TO THE FRACTURED SEAT MOUNTING BRACKET. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543011September 11, 2013
POWER TRAIN
I WAS DRIVING HOME FROM MY SONS SCHOOL IN AFTERNOON RUSH HOUR TRAFFIC WHEN THERE WAS A VERY LOUD CRACKING SOUND AND THE CAR WAS JERKING UNCONTROLLABLY. I HAD TO SLOW DOWN TO 10 MILES AN HOUR IN A 45 ZONE TO CONTROL THE VEHICLE INTO SAFE HAVEN. IN MY RESEARCH THIS IS A DEFECT OF THE CVT TRANSMISSION FOR NISSAN AND I AM CONCERNED FOR THE SAFETY OF SOMEONE WHO IS LESS EXPERIENCED OR IN AN EVEN MORE UNSAFE ENVIRONMENT WHEN THIS HAPPENS TO THEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543202September 11, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
OUR VEHICLE IS A 2009 NISSAN MURANO SL WITH RELATIVELY LOW MILEAGE. AROUND NOVEMBER OF 2010 THE DOOR LOCK ACTUATORS BEGAN TO RANDOMLY FAIL TO WORK ON THIS VEHICLE. OVER A PERIOD OF SEVERAL MONTHS THE MALFUNCTIONING DOOR LOCK ACTUATORS SPREAD TO ALL FOUR OF THE DOORS ON THIS CAR. I HAVE CONTACTED TWO DIFFERENT DEALERSHIPS AFTER HAVING LEARNED THAT THIS IS A VERY COMMON FAILURE ON MULTIPLE YEAR MODELS OF NISSANS. BOTH DEALERS EXPLAINED THERE WAS NO RECALL AND THAT THE REPAIRS WOULD LIKELY RUN $1200 TO $1800 TO FIX ALL FOUR DOORS. LIVING IN THE HOUSTON AREA AND HAVING A GRANDCHILD, THIS IS AN EXTREMELY DANGEROUS SITUATION. NISSAN SHOULD BE REQUIRED TO RECALL THE VEHICLES SUFFERING FROM THIS DEFECT. OTHER VEHICLES THAT I HAVE OWNED FOR MANY YEARS NEVER SUFFERED A FAILURE OF SUCH A CRITICAL COMPONENT. THE PRICE DEALERS ARE CHARGING FOR THIS REPAIR IS OUTRAGEOUS IN LIGHT OF THE FACT THAT IT IS SO CRITICAL TO SAFETY. THE INABILITY TO QUICKLY AND SAFELY LOCK A VEHICLE INVITES OCCUPANTS TO BE EJECTED IN THE EVENT OF A CRASH AND MAKES OCCUPANTS OF THE VEHICLE MUCH MORE VULNERABLE TO CAR JACKING OR OTHER FORCED ENTRY CRIMES. PLEASE LOOK INTO THE FREQUENCY AND SEVERITY OF THIS ISSUE AND FORCE NISSAN TO ACKNOWLEDGE THIS VERY SIGNIFICANT DEFECT IN THEIR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542978September 10, 2013
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
DOOR ACTUATORS FAILED. DOOR LOCKS FAIL TO LOCK AND UN-LOCK. OCCURRED AT VARIOUS TIMES, USING ANY MEANS AVAILABLE TO LOCK AND UN-LOCK THE DOORS: THE KEY FOB, INTERIOR DRIVER SIDE AND PASSENGER SIDE LOCKS BUTTON ON DOOR, AND MANUAL MANIPULATION OF THE INTERIOR DOOR LOCK(S). THE ISSUE IS EXPERIENCED WITH ALL 4 DOOR LOCKS AND REAR HATCH. HAVE BEEN UNABLE TO GET IN OR LOCK THE VEHICLE EXCEPT MANUAL USE OF KEY. UNFORTUNATELY THE REAR HATCH DOES NOT HAVE A MANUAL SYSTEM AND THEREFORE CAN'T BE LOCKED OR OPENED. SAFETY ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542225September 6, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES WHILE THE CONTACT WAS IN TRAFFIC. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE ALTERNATOR. THE FAILURE ALTERNATOR WAS REPLACED THREE TIMES BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 05V319000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 101,239 AND THE CURRENT MILEAGE WAS 120,151.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542177September 5, 2013
VISIBILITY
PASSENGER SIDE MIRROR DESTROYED BY OTHER MOTORIST, WHEN BRINGING IT TO THE DEALER IN LONG BEACH THEY WANTED TO GIVE ME THE CAR BACK WITH ALL THE DOORS NOT WORKING. AFTER HE ALREADY CHARGED OVER $400 FOR THE REAR VIEW MIRROR WE WERE UNABLE TO LOCK THE CAR, OPEN THE DOOR EXCEPT MANUALLY, AFTER A 3 DAYS WITH A RENTAL CAR THE NISSAN DEALER CHARGED ANOTHER $550 FOR A BROKEN ACTUATOR THAT WAS NOT BROKEN BEFORE WE BROUGHT IT TO THE DEALER. COINCIDENCE, I THINK NOT, THE WEB IS FULL OF FOLKS THAT HAVE THE SAME COMPLAINT. IT'S A RIP-OFF AND THEY NEED TO BE STOPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541863September 4, 2013
STEERING
AT APPROXIMATELY 65 MPH STEERING WHEEL WOULD SHAKE AS AN OUT OF BALANCE CONDITION. I HAD THE TIRES RE-BALANCED AND COULD NOT RESOLVE THE STEERING WHEEL SHAKING. DID NOT DO ANY HIGHWAY DRIVING FOR A LONG PERIOD OF TIME. PRIOR TO GOING ON VACATION I HAD TIRES RE-BALANCED, DURING THE HIGHWAY DRIVING THE STEERING WHEEL SHAKING WAS AGAIN VISIBLE AND COULD ALSO BE FELT IN THE STEERING WHEEL. LOWER CONTROL ARM WAS REPLACED WITH NO RESOLVE OF THE SHAKING STEERING WHEEL. TIRE DEALER REPLACED TIRES AT A COST TO ME OF $400.00. BACK TO CAR DEALERSHIP, REPLACED TIRE ROD END THAT COULD BE THE CAUSE OF THE PROBLEM ON THE DRIVE HOME STEERING WHEEL SHAKING AT HIGHWAY SPEED OF 65 MPH. BACK TO DEALERSHIP WHO HAD TWO DIFFERENT MECHANICS TEST DRIVE THE CAR AND THEY SAID THAT THEY COULD NOT REPLICATE THE SHAKING, THEY MUST HAVE HELD ON TO THE STEERING WHEEL WITH A GORILLA GRIP. I HAVE A SHORT VIDEO OF THIS SHAKING STEERING WHEEL. WIFE AND I WENT TO TEST DRIVE A NEWER USED 2009 NISSAN MURANO WITH THE SAME APPROXIMATE MILEAGE, MY CAR NOW AT 88,000, SAME VISIBLE SHAKING IF NOT WORSE. SOLVED PROBLEM BY TRADING IN THE CAR. NOW MAYBE THE DEALERSHIP WILL FIX THE PROBLEM AT THEIR EXPENSE, NOT MINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541936September 4, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SEAT BELT FAILED TO RETRACT. THE SEAT BELT ALSO BECAME ABNORMALLY TIGHT AROUND HER CHILD. AS A RESULT, THE SEAT BELT HAD TO BE CUT IN ORDER TO RELEASE THE CHILD AND AVOID SUFFOCATION. THE CONTACT MENTIONED THAT THE CHILD HAD BRUISES ON HIS STOMACH BUT WAS NOT TAKEN TO THE HOSPITAL. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10541726September 3, 2013
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
ALL PASSENGER DOORS DO NOT LOCK/UNLOCK EITHER USING THE FOB OR THE DRIVER POWER LOCK CONTROLLER, THE HATCH IS NOW LOCKING INTERMITTENTLY. THIS IS A HUGE SAFETY/SECURITY ISSUE ESPECIALLY NOW THAT THE HATCH IS HAVING PROBLEMS. THIS ISSUE STARTED IN 2011, WHICH I HAD THE DRIVERS DOOR FIXED, THEN STARTING IN 2012 THE PASSENGER DOORS STARTED HAVING ISSUES, NOW IN 2013 THE REMAINING PASSENGER DOOR AND HATCHBACK!! THERE IS OBVIOUSLY A PROBLEM WHICH MUST BE ADDRESSED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538150August 30, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND IDLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537708August 28, 2013
STEERING
CURRENTLY HAVE TO REPLACE THE POWER STEERING HOSE. MASSIVE LEAK AND USING A BOTTLE OF POWER STEERING FLUID EVERY COUPLE DAYS. I HAVE READ AND REVIEWED A MINIMUM OF 100 COMPLAINTS OF THE EXACT SAME PROBLEM BUT NISSAN REFUSES TO DO A RECALL ON THIS MATTER. I DID NOT HAVE ANY PROBLEMS UNTIL MY POWER STEERING QUIT WORKING WELL ON THE HIGHWAY GOING 55MPH DURING A RAIN STORM. I WAS VERY CLOSE TO GOING IN THE DITCH. THIS IS NOT A $50 FIX BUT A $450 FIX AND A PROBLEM THAT SHOULD NOT BE OCCURING. I WOULD BE FINE IF IT WAS A CLAMP THAT CAME LOSE OR A BEARING WAS LEAKING BUT FOR 100'S OF HIGH PRESSURE POWER STEERING LINES TO BE FAULTY IS A FACTORY MALFUNCTION AND SHOULD BE RECALLED. THANK YOU *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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