Nissan Murano Complaints

5,967 consumer complaints on file.

#10721161May 23, 2015
STEERING, UNKNOWN OR OTHER
UPON STARTING COLD ENGINE A LOUD TAPPING OR RATTLING SOUND HEARD COMING FROM FRONT OF CAR. SOUND INCREASES WHEN ACCELERATING UNTIL REACHING 40 TO 45 MPH - THEN IT ALMOST DISAPPEARS. ONCE ENGINE IS WARM SOUND IS BARELY NOTICEABLE. IT ALSO TAKES A LOT OF STRENGTH TO TURN THE STEERING WHEEL LEFT, EX: WHEN BACKING OUT OF THE DRIVEWAY INTO THE STREET, OR WHEN TURNING LEFT INTO A DRIVEWAY OR A PARKING SPACE. IT FEELS LIKE THERE IS NO POWER STEERING. SLIGHT LEFT TURNS ARE NORMAL AS ARE ALL RIGHT TURNS. VEHICLE IS GOING INTO DEALER TUESDAY WHICH IS THEIR FIRST OPENING. I WILL UPDATE THIS ONCE IT IS DETERMINED WHAT IS CAUSING THE PROBLEM /PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721006May 22, 2015
VISIBILITY/WIPER
DRIVER SIDE SUN VISOR SUDDENLY FELL DOWNWARD AT HIGHWAY SPEED WHILE DRIVING OBSTRUCTING VIEW. NISSAN STATES NOT A PROBLEM, AND NOT A RECALL, AND NO WAY TO FIX . THIS IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717590May 21, 2015
UNKNOWN OR OTHER
THIS COMPLAINT PERTAINS TO THE DRIVER SIDE VEHICLE SUPPORT POST BETWEEN THE FRONT WINDOW AND DRIVER SIDE WINDOW. THIS POST IS VERY THICK AND OBSTRUCTIVE AND IS A MAJOR BLIND SPOT. MY WIFE AND I REALLY HAVE TO ALMOST LOOK AROUND THIS POST TO SEE IF THERE IS A CAR COMING. WE HAVE ON SEVERAL OCCASIONS DIDN'T SEE A CAR COMING WHEN COMING TO A STOP AT A STOP SIGN. I FINALLY HAD AN ACCIDENT BECAUSE OF THIS VERY REASON. I WAS AT A 4 WAY STOP AND LOOKED TO MY RIGHT AND SAW A CAR COME TO A STOP AT THE SIGN. I HAD THE RIGHT OF WAY SO I PROCEEDED AND WITHOUT EVEN SEEING THIS VEHICLE TAKE OFF AT THE SAME TIME I DID, BECAUSE OF THIS OBTRUSIVE POST, I NEVER SAW THE VEHICLE UNTIL HE WAS RIGHT IN FRONT OF ME AND I HIT HIM. I ALWAYS TOLD MY WIFE THIS WAS GOING TO CAUSE AN ACCIDENT AND EVEN THE MANY TIMES I MADE SURE I LOOKED, IF ANOTHER CAR TAKES OFF AT THE SAME TIME YOU DO, YOU WILL NOT SEE HIM BECAUSE OF THAT THICK POST AND THE WAY IT IS ANGLED. I HAVE NEVER HAD A PROBLEM WITH ANY OTHER VEHICLE EVER SEEING A CAR COMING EXCEPT FOR THIS ONE. IT IS A BAD DESIGN AND I WONDER IF OTHERS HAVE HAD ACCIDENTS BECAUSE OF THIS POST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10717623May 21, 2015
VISIBILITY/WIPER, EXTERIOR LIGHTING
I TOO WOULD LIKE TO STATE HOW BAD THE BACKUP CAMERA IS. THE VISIBILITY ON IT IS VERY POOR ON DARK RAINY DAYS AND IN BRIGHT SUNLIGHT. THEREFORE, NOT GOOD VIEW MUCH OF THE TIME!!! I HAD THE OCCASION TO BE IN A HYUNDAI RENTAL CAR AND THEIR CAMERA IS AWESOME!!! IT WAS A PANORAMIC VIEW THAT WAS CLEAR ALL THE TIME. IT ALMOST LOOKED LIKE IT WAS AN HD VIEW. NISSAN YOU NEED TO STUDY HYUNDAI'S CAMERA AND MAKE YOURS OVER!!! THIS IS MY SECOND MURANO, 2010 & 2013, AND BOTH CAMERAS WERE BAD. OTHER THAN THIS, I LOVE MY VEHICLE AND THE ONE BEFORE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717514May 20, 2015
AIR BAGS
MY 2009 MURANO HAS HAD AN ONGOING PROBLEM WITH THE PASSENGER SIDE AIRBAG. MY PASSENGER AIRBAG SHUTS OFF AND SHUTS DOWN THE WHOLE AIRBAG SYSTEM IN MY CAR. THE DEALERSHIP HAS EXPLAINED TO ME THAT WHEN THE AIRBAG LIGHTS ARE FLASHING THAT I HAVE NO AIRBAG PROTECTION. I HAVE BROUGHT MY VEHICLE BACK TO THE DEALER A COUPLE OF TIMES TO HAVE THEM LOOK AT IT. THEY SAID THAT THEY WERE ABLE TO TURN OFF THE FLASHING AIRBAG LIGHT EACH TIME BUT THEY SAID THAT THEY WOULDN'T BE ABLE TO DO IT ANYMORE. THEY TOLD ME THAT THERE IS A PROBLEM WITH THE PASSENGER SEAT SENSOR AND PASSENGER SIDE AIRBAG. IT DOES NOT RECOGNIZE THAT THERE IS SOMEONE SITTING IN THE SEAT AND DOES NOT ACTIVATE. THEY SAID THAT I WOULD NEED TO REPLACE BOTH AT A COST OF $5000 AND THAT THERE WAS A PROBLEM WITH THE SENSOR AND THE AIRBAG. I CONTACTED NISSAN AND WAS TOLD THAT ITS NOT UNDER WARRANTY AND THAT THERE IS NOTHING THAT THEY COULD DO FOR ME. I WOULD JUST HAVE TO REPLACE IT. I HAVE RESEARCHED OTHER PASSENGER SIDE AIRBAG PROBLEMS AND RECALLED AIRBAGS FOUND THAT EACH OF THE SITUATIONS WERE SIMILAR TO MINE. I PURCHASED THIS 2009 MURANO AFTER I WAS INVOLVED IN AN ACCIDENT WITH MY OTHER 2006 NISSAN MURANO. THE AIRBAGS IN THE 2006 MURANO WORKED AND MY FAMILY AND I WERE ABLE TO WALK AWAY WITH ONLY A FEW SCRATCHES BECAUSE THE AIRBAGS WORKED. NOW I HAVE A VEHICLE THAT MAY OR MAY NOT HAVE A WORKING AIRBAG SYSTEM. I WORRY EACH TIME I GET INTO THE VEHICLE. WILL MY AIRBAGS DEPLOY OR NOT? THE SITUATION NEEDS TO BE ADDRESSED. LISTENING AND READING ABOUT OTHER AIRBAG RECALLS MAKES ME BELIEVE THAT MY VEHICLE IS EXPERIENCING THE SAME PROBLEMS. WHAT DOES NISSAN WANT TO HAPPEN? SHOULD I END UP IN A COLLISION AND HAVE NO AIRBAGS ON THE PASSENGER SIDE AND SOMEONE DIES BEFORE THEY LOOK AT THIS AIRBAG SITUATION? THIS VEHICLE WITH THIS ONGOING PROBLEM IS NOT WORTH ITS FAIR MARKET VALUE I'M FACING A SIGNIFICANT LOSS AT NO FAULT OF MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717344May 19, 2015
SEATS
DRIVER'S SEAT ROCKS BACK AND FORTH AS IF IT'S OFF THE TRACK. VERY DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717205May 18, 2015
POWER TRAIN
THE TRANSFER CASE IS LEAKING FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716659May 15, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHEN THE ALL WHEEL DRIVE WAS ENGAGED, THE VEHICLE WOULD INDEPENDENTLY SHIFT OUT OF ALL WHEEL DRIVE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000. UPDATED 6/25/15*CN UPDATED 10/17/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716738May 15, 2015
SEAT BELTS
MY 8 YEAR OLD SON WAS RIDING IN THE PASSENGER SIDE BACK SEAT ON ROAD TRIP FROM ATLANTA TO TAMPA. HE BEGAN COMPLAINING HIS SEAT BELT WOULD WAS STUCK, AND WITHIN A MINUTE BEGAN TO PANIC AS IT CONTINUED TO TIGHTEN EACH TIME HE MOVED. I GLANCED BACK TO SEE HE HAD TROUBLE BREATHING BECAUSE THE BELT SO TIGHT AGAINST HIS STOMACH THAT HIS SKIN AND FAT WAS FOLDED AROUND BELT. I MADE EMERGENCY EXIT AND RAN IN STORE FOR SCISSORS. THEY DID NOT HAVE, BUT HAD A KNIFE I WAS ABLE TO CUT IT IN TIME. HIS STOMACH WAS RED AND SORE. HE WAS VERY SCARED. NOW I CARRY A TOOL TO CUT BELTS. I FILED REPORT WITH NISSAN, AND THEY WOULD NOT PAY TO REPLACE IT. I PAID TO REPLACE IT AND THEY ORDERED 3 SEAT BELTS PARTS AND ALL WERE FAULTY AND THEY COULD NOT INSTALL. THEY MANUFACTURED ANOTHER PART AND INSTALLED IT. THESE BELTS ARE FAULTY AND COULD KILL PEOPLE. THERE SHOULD BE SOME EMERGENCY RELEASE TO PREVENT THIS. SINCE A CAR DOES NOT COME WITH A KNIFE OR SCISSORS, AND FAMILIES WITH YOUNG CHILDREN WOULD NOT LEAVE EITHER IN A REACHABLE PLACE, THE CAR NEEDS TO HAVE WAY TO ALLOW A PARENT TO RESCUE CHILD FROM A FAULTY LOCKING SEAT BELT. NHTSA SHOULD REQUIRE RELEASE MECHANISM IN CARS AND HAVE NISSAN RECALL / REPLACE ALL FAULTY SEATBELTS REGARDLESS YEAR OR MILEAGE. THIS SHOULD BE A STRICT STANDARD TO PROTECT CHILDREN FROM SERIOUS HARM OR DEATH BY MALFUNCTIONING SEATBELTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10716408May 14, 2015
SEATS
DRIVER SEAT FRAME (REAR) HAS BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716414May 14, 2015
ENGINE
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ORDER TO RESTART THE VEHICLE, THE INTAKE AIR DUCTS HAD TO BE MANUALLY RECONNECTED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE AIR DUCTS WERE AGING PREMATURELY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715919May 12, 2015
ELECTRICAL SYSTEM
I HAD THE EXACT SYMPTOMS APPEAR IN MY MAKE/MODEL AS DESCRIBED IN RECALL ID #36089. THIS WAS A RECALL PUT OUT BY NISSAN MANY YEARS BACK ON SIMILAR VEHICLES. "AN OPEN CIRCUIT IN THE ALTERNATOR CAN OCCUR DURING WIRE FATIGUE CAUSED BY MOVEMENT OF THE ROTOR COIL DURING RAPID CHANGES IN ENGINE SPEED IN VEHICLES EQUIPPED WITH A CONTINUOUSLY VARIABLE TRANSMISSION (CVT). HIGHER ENGINE COMPARTMENT TEMPERATURE IN THE MURANO COMPARED TO OTHER NISSAN MODELS MAY ALSO BE A CONTRIBUTING FACTOR TO THE WIRE FATIGUE. WHEN AN OPEN CIRCUIT OCCURS IN THE ALTERNATOR, THE CHARGE WARNING AND BRAKE WARNING LAMPS COME ON. IF A DRIVER DOES NOT SEEK REPAIR OF THE VEHICLE IMMEDIATELY AS INSTRUCTED IN THE OWNERS MANUAL AND CONTINUES TO DRIVE THE VEHICLE IN THIS CONDITION, THE VEHICLE WILL OPERATE NORMALLY FOR ABOUT ONE HOUR. AFTER THIS TIME PERIOD, THE BATTERY VOLTAGE WILL DROP TO A LEVEL THAT CAUSES THE ENGINE CONTROL MODULE TO FALL INTO A FAIL SAFE MODE. DURING FAIL SAFE MODE, WHICH LASTS ABOUT TEN MINUTES, VEHICLE SPEED WILL BE REDUCED DUE TO A THROTTLE PLATE BEING HELD IN A FIXED POSITION. AFTER THIS TIME PERIOD, THE ENGINE WILL STOP RUNNING." DESPITE MY MODEL YEAR AND MANUFACTURING DATE FALLING WITHIN THE WINDOW FOR THAT RECALL, MY SPECIFIC VIN WAS NOT INCLUDED IN THE RECALL. THE ISSUE WAS AS DESCRIBED AND REPAIRED AS A FAILED ALTERNATOR. IN EFFORTS TO GET FURTHER ANSWERS AS TO THE FAULTY PART OR RECALL APPLICABILITY FROM MULTIPLE SOURCES AT NISSAN, I HAVE BEEN PROVIDED WITH NO REAL ANSWERS AND AM THEREFORE FILING THIS SAFETY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716084May 12, 2015
STEERING
GEAR & LINKAGE ASSY-POWER STEERING NEEDED REPLACED PER DEALER WHEN DOING 45K SERVICE AS LEAKAGE IN STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715770May 11, 2015
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT BOTH REAR DOORS AND THE FRONT PASSENGER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT HAD TO ENTER THE VEHICLE FROM THE FRONT DRIVER SIDE DOOR TO OPEN THE OTHER DOORS. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK ACTUATORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715784May 11, 2015
ELECTRICAL SYSTEM
DEAR SIR OR MADAM, IN 2009 I BOUGHT NEW NISSAN MURANO SL 2009 FROM MOSSY NISSAN DEALERSHIP IN HOUSTON, TEXAS. TO FINANCE MY PURCHASE, I ALSO BOUGHT EXTENDED CAR WARRANTY FOR 6 YEARS TOTAL (TO COVER ANOTHER 3 YEARS BEYOND 3 YEARS OF FACTORY WARRANTY). THIS EXTENDED WARRANTY (NISSAN SECURITY+ PLUS GOLD PREFERRED PACKAGE WITH >2,000 PARTS BEING PROTECTED) WAS ADVERTISED AS A BEST AVAILABLE OPTION ON THE MARKET. ALL THESE YEARS SINCE MY PURCHASE I TOOK VERY GOOD CARE OF MY CAR, RECORDS ARE AVAILABLE AT MOSSY NISSAN. ON 06NOV2014 MOSSY NISSAN SERVICE CENTER DIAGNOSED INTERNAL DEVICE FAILURE RESPONSIBLE FOR AIRBAGS DEPLOY AND INFORMED ME THAT, TO THEIR SURPRISE, THIS MODULE IS NOT COVERED BY MY CURRENT WARRANTY. THIS PART IS LISTED AS A CUSHION & ADJUSTER MODULE, PART # 873A2-1AV2A. READING FROM THE NISSAN TOOL SCANNER: ********DTC B1018 OCS SENSOR UNIT FAILURE******** ESTIMATED COSTS FOR REPLACEMENT WERE APPROXIMATED AT 3,500$ OUT OF POCKET. I HAVE CONTACTED NORTH AMERICA NISSAN (1-800-NISSAN1) AND CASE # [XXX] WAS FILED FOR INVESTIGATIONS. NORTH AMERICA NISSAN HAS CONTACTED ME BACK ON 17NOV2014 AND INFORMED ME THAT THEY CANNOT OFFER ANY HELP OR ASSISTANCE REGARDING REPLACEMENT. NA NISSAN ALSO REFUSED TO FINANCE AMOUNT OF 3,500$ OVER 6-12 MONTHS WHICH I AGREED TO PAY IN MONTHLY PAYMENTS. NISSAN SECURITY+ PLUS GOLD PREFERRED PACKAGE HAS >2,000 PARTS BEING PROTECTED INCLUDING THOSE FOR FUN AND ENTERTAINMENT (LIKE RADIO, CD PLAYER, EVEN ANTENNA ETC.) BUT NOT FOR THE MODULE RESPONSIBLE FOR LIFE-SAVING AIRBAGS DEPLOYMENT. I HAVE FOUND THIS UNACCEPTABLE. THE FALSE ADVERTISEMENT OF THE PACKAGE IS DECEPTIVE STATING ?ULTIMATE IN PEACE OF MIND PROTECTION??NOT FOR ESSENTIAL SAFETY PARTS THOUGH? CAN YOU HELP? CAN YOU ADVISE ON NEXT REASONABLE STEPS? THANK YOU IN ADVANCE, [XXX] [XXX]@YAHOO.COM CELL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715654May 11, 2015
ELECTRICAL SYSTEM
WE PURCHASED A 2014 MISSAN MURANO SL AWD IN DEC 2104, WITH THE NAVIGATION PACKAGE ($2100) WHICH INCLUDED THE BLIND SPOT WARNING SYSTEM. WHEN LIGHTS ARE IN THE "AUTO" POSITION, A VEHICLE COMES UP FROM BEHIND, EITHER SIDE, THE YELLOW/ORANGE WARNING LIGHT COMES ON, JUST THE WAY IT SHOULD. HOWEVER, WHEN YOU TURN THE HEAD LIGHTS ON TO "MANUAL" POSITION, SUCH AS WHEN IT IS RAINING, THE BLIND SPOT WARNING INDICATOR LIGHT DOES NOT COME ON ENOUGH TO CATCH YOUR ATTENTION, IT IS JUST A FLICKER, YOU WOULD HAVE TO TAKE YOUR EYES OFF THE ROAD TO SEE IT. IT IS LIKE THERE IS NO WARNING AT ALL. WE HAVE CALLED NISSAN AND WERE TOLD THAT, "IT PERFORMS AS DESIGNED" I SAID THEN YOU HAVE A DESIGN FLAW AND IT NEEDS TO BE CORRECTED, BECAUSE WE ARE NOT GETTING A WARNING THE SAME WAY WHEN THE LIGHT ARE IN THE "AUTO" POSITION. NISSAN POSITION IS THAT THERE IS NOTHING THEY ARE GOING TO DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715719May 11, 2015
SEATS
SEAT BROKE, WHY IS THIS THERE NO RECALL ON A SEAT BREAKING? IT'S THE DRIVER SEAT! HOW WOULD YOU LIKE YOUR SEAT IN YOU CAR JUST TO DROP TO ONE SIDE FOR NO REASON? NISSAN SHOULD NOT SKIMP ON SOMETHING THAT YOU SIT IN WHILE DRIVING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715480May 9, 2015
STEERING, VEHICLE SPEED CONTROL
THE STEERING BECAME EXTREMELY HARD ALL OF A SUDDEN DURING DRIVING. AND EVER SINCE THE PROBLEM PERSISTED, IT WAS VERY DIFFICULT (ALMOST IMPOSSIBLE) TO MAKE A BIG TURN, ON EITHER SIDE. THIS HAPPENED DURING PARKING, WHEN THE CAR WAS SPEEDING UP OR SLOWING DOWN (10 TO 30 MPH) AND ALSO ON HIGHWAY (UP TO 65 MPH). FORTUNATELY NO ACCIDENT HAPPENED BUT IT IS BELIEVED THE CAR IS NOT DRIVABLE UNDER SUCH CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714740May 5, 2015
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR WOULD NOT UNLOCK FROM THE INSIDE OR OUTSIDE WITH A KEY. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714342May 4, 2015
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE CHECK ENGINE AND THE BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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