MINI Cooper Complaints

4,588 consumer complaints on file.

#10678900January 26, 2015
ENGINE, POWER TRAIN
I HAVE A RELATIVELY NEW MINI COOPER (2010 HATCHBACK) WITH 51,000 MILES. RECENTLY, I STARTED HEARING A RATTLING NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. UPON DOING A SEARCH ONLINE, I CAME ACROSS HUNDREDS OF OTHER OWNERS WHO EXPERIENCE THE SAME EXACT ISSUE - KNOW AS THE DEATH RATTLE, THE TENSIONER AND TIMING CHAIN COMES APART (A KNOWN MANUFACTURING DEFECT) AND CAN CAUSE THE CAR TO EITHER STALL WHILE IN MOTION AND CAUSE CATASTROPHIC DAMAGE - AS THE CHAIN IS METAL. THE ISSUE HAS RECEIVED SIGNIFICANT ATTENTION AND EXTREME FRUSTRATION - LEADING MINI TO TRY TO SILENTLY ADDRESS THE ISSUE ON A ONE-OFF BASIS RATHER THAN ISSUING A VOLUNTARY RECALL. FOR CUSTOMERS WHO COMPLAIN (EVEN WHEN THE VEHICLE IS OUT OF WARRANTY), MINI HAS BEEN PAYING FOR HAVING THE TIMING CHAIN/TENSIONER FIXED. FOR THE HAPLESS CONSUMERS THAT DO NOT KNOW, EITHER THEY PAY THOUSANDS OF DOLLARS TO HAVE THE VEHICLE FIXED OR FIND THEMSELVES IN AN ACCIDENT. MINI COOPER IS ALLOWING A KNOWN MANUFACTURING DEFECT TO CONTINUE UNADDRESSED AND FOR THOUSANDS OF CONSUMERS WHO HAVE A RELATIVELY NEW VEHICLE COULD BE SUBJECT TO EXTREME RISK - IF THE TIMING CHAIN/TENSIONER FAILS DUE TO A MANUFACTURER DEFECT. PLEASE TAKE A LOOK AT THIS REDDITT POST - PLEASE SEE THIS REDDIT POST: HTTP://WWW.REDDIT.COM/R/MINI/COMMENTS/2RVH26/MINI_DEATH_RATTLE/ - WHICH EXPLAINS HOW MINI HAS BEEN PAYING FOR CERTAIN REPAIRS TO SILENT THE CUSTOMERS WHO COMPLAIN THE MOST. THERE IS A SIGNIFICANT SAFETY ISSUE - IF MINI IS PAYING FOR REPAIRS OUTSIDE OF WARRANTY, THEY CLEARLY ACKNOWLEDGE THERE IS A MANUFACTURING PROBLEM/DEFECT BUT ONLY ARE RESOLVING THIS ON AN AD HOC BASIS - WHY SHOULD OWNERS WHO DON'T KNOW ABOUT THIS "FIX" BE SUBJECT TO DRIVING A POTENTIALLY UNSAFE VEHICLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679004January 26, 2015
STEERING
POWER STEERING PUMP FAILED TO TURN OFF WITH VEHICLE. RESULTED IN BATTERY BEING DRAINED AND ULTIMATELY LOSS OF POWER STEERING. POWER STEERING PUMP, FAN, AND FLUID HAD TO BE REPLACED AS A RESULT OF FAN BECOMING SEIZED, PUMP OVERHEATING AND FAILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679062January 26, 2015
ENGINE
VEHICLE LOST ALL OIL SUPPOSEDLY DUE TO A FAULTY OIL FILTER HOUSING CAR STOPPED AND WAS SMOKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678763January 25, 2015
ENGINE
THE CAR DEVELOPED ENGINE TROUBLE AT 51,934 MILES. WE CALLED OTTO'S MINI DEALERSHIP AND WERE TOLD THAT THE CAR WAS NO LONGER UNDER WARRANTY. WE THEN TOOK CAR TO A LOCAL REPAIR SHOP AND WERE TOLD THAT THE ENGINE NEEDED REPLACING DUE TO FAULTY TIMING CHAIN THAT RESULTED IN EXTENSIVE DAMAGE TO THE CYLINDER HEAD AND PISTONS. UPON RESEARCHING THIS PROBLEM IT APPEARS THAT IT IS VERY COMMON. WE PROCEEDED WITH THE REPAIR AT THE LOCAL SHOP AND FILED WITH MINI TO REQUEST COVERAGE. COVERAGE WAS DENIED SINCE WE DID NOT HAVE CAR SERVICED AT THE DEALER. THE NATURE OF THIS REPAIR AND THE LARGE NUMBER OF REPORTED ISSUES WOULD SUGGEST ONE TO EXPECT MINI TO STAND BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678271January 22, 2015
AIR BAGS
PASSENGER AIR BAG WARNING LIGHT STAYS ON ALL THE TIME. DEALER AND INDEPENDENT REPAIR SHOP SAY THE SEAT SENSOR NEED TO BE REPLACED. IT IS LOCATED IN THE SEAT AND THE WHOLE SEAT NEEDS TO BE REPLACED. ESTIMATED COST $1200. TO 1500. US DOLLARS. THE PASSENGER SEAT IS RARELY USED. THE REPAIR IS NOT COVERED BY WARRANTY. I DON'T KNOW IF THE AIR BAG WILL DEPLOY. APPARENTLY ALL BMW'S WERE RECALLED FOR THIS PROBLEM BUT NOT THE MINI COOPERS WHICH ACCORDING TO POSTED THREADS ARE ALSO EXPERIENCING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678170January 21, 2015
FUEL/PROPULSION SYSTEM
MY FUEL RAIL WAS SIPPING WITH GASOLINE. WHEN I BROUGHT MY CAR TO A MINI DEALER, THEY CLAIMED THAT IT WAS A WEAR AND TEAR PROBLEM AND REFUSED TO ACKNOWLEDGED THAT IT WAS A DESIGN FLAW. THE FUEL RAIL WAS PLASTIC AND THE LEAK WAS AT THE SEAL BETWEEN THE PLASTIC PARTS. IF THE FUEL RAIL IS METAL AND IS SOLDERED, THIS PROBLEM WOULD NOT HAVE HAPPENED. HAVING A FUEL RAIL THAT LEAKS COULD SEVERELY DAMAGE THE ENGINE AND CAUSE A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676752January 20, 2015
ENGINE
I OWN A 2008 MINI COOPER S AND IT HAS 38600 MILES ON IT I HAVE OWNED IT FOR A YEAR AND HAVE TO REPLACE THE TIMING CHAIN. THIS VEHICLE HAS HAD THE TIMING CHAIN CHANGED ONCE BEFORE AT 13,485 BY A MINI DEALER. AS FOR THIS TIME IT IS STILL DRIVABLE AND HAS NOT CAUSED ANY INCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676412January 19, 2015
AIR BAGS
DASH LIGHT INDICATING A PASSENGER AIRBAG PROBLEM LIGHTS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676500January 19, 2015
POWER TRAIN
ON MY 2004 MINI COOPER, BASE, WITH CVT, IT THE RPMS JUMP TO ~3800 BETWEEN 50-65 MPH. WHEN I ACCELERATE TO ABOVE 65, THE RPMS RETURN TO THE NORMAL RANGE. UPON SLOWING DOWN, THE RPMS THEN JUMP AGAIN BETWEEN 50-65. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676502January 19, 2015
STEERING
THE POWER STEERING ON MY 2004 MINI COOPER, BASE, SPORADICALLY QUITS WORKING, ESPECIALLY IN COLD WEATHER. I WAS TOLD BY MINI DEALERSHIP THAT IT IS A KNOWN DEFECT BUT THEY WILL NOT REPLACE IT UNTIL IT FAILS COMPLETELY. VERY SUB-PAR CUSTOMER SERVICE, AS THEY KNOW IT IS A PROBLEM. UNHAPPY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676545January 19, 2015
POWER TRAIN, ENGINE
MY TIMING CHAIN HAS NOW STARTED TO FAIL FOR THE 4TH TIME ON THIS CAR. THE TIMING CHAIN TENSIONERS FAIL AND MINI DOES NOTHING TO CORRECT THE ISSUE PAST THE WARRANTY PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676540January 19, 2015
AIR BAGS
PASSENGER SEAT OCCUPANCY SENSOR/MAT FAILS WHICH RESULTS IN THE PASSENGER SEAT AIRBAG BEING DISABLED. THIS IS DANGEROUS BECAUSE THE AIRBAG WILL NOT DEPLOY FOR THE PASSENGER IF THERE IS AN ACCIDENT. THIS IS A COMMON PROBLEM THAT COSTS OVER $1300 TO FIX BUT MINI WILL NOT ISSUE A WARRANTY CLAIM FOR IT. THERE ARE THOUSANDS OF OTHER VEHICLES THAT HAVE HAD THIS SAME PROBLEM BUT MINI WILL NOT STAND BEHIND THEIR PRODUCT. THIS IS THE EXACT SAME PROBLEM AS THE RECALL ISSUED BY BMW (NHTSA CAMPAIGN 13V564000). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676170January 17, 2015
ENGINE AND ENGINE COOLING
IN SEPTEMBER OF 2014, THE CHECK ENGINE LIGHT OF MY 2009 MINI COOPER CAME ON. I TOOK THE CAR IN FOR SERVICE AT THE MINI COOPER DEALERSHIP IN FIFE, WASHINGTON AND WAS TOLD THE TIMING CHAIN NEEDED TO BE REPLACED. WHEN I PURCHASED THE VEHICLE NEW I WAS TOLD THE TIMING CHAIN WOULD REMAIN MAINTENANCE-FREE THROUGHOUT THE FULL RUNNING LIFE OF THE ENGINE. OBVIOUSLY THIS WAS NOT THE CASE. ALL MAINTENANCE HAS BEEN PERFORMED AT THE MINI COOPER DEALERSHIP IN FIFE SINCE I PURCHASED IT NEW IN OCTOBER 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676175January 17, 2015
ELECTRICAL SYSTEM
STARTED CAR, RED SERVICE ICON ON DASH ALTERNATING WITH DRIVER DOOR OPEN ICON. THIS WAS A LOSS OF INTERIOR LIGHTS, SIGNAL LIGHTS, BRAKE LIGHTS, HAZARD LIGHTS, WINDOW UP/DOWN CONTROLS, AND DOOR LOCK FUNCTIONS. CAR OTHERWISE OPERATED NORMALLY. THIS MALFUNCTION REQUIRES DEALER ONLY REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676225January 17, 2015
AIR BAGS, SEATS
AIRBAG LIGHT IS ON FULL TIME, AFTER A PERIOD OF INTERMITTENT ACTIVITY. THERE ARE HUNDREDS OF SIMILAR COMPLAINTS ON THE WEB. THE HIGH COST OF REPAIRS SEEMS TO HAVE RESULTED IN A THRIVING BUSINESS SELLING REPLACEMENT "EMULATORS" THAT IMITATE THE SENSOR PAD ELECTRICAL CHARACTERISTICS. THIS IS THE SAME PASSENGER SEAT OCCUPANCY SENSOR MAT FAILURE FOR WHICH THERE HAVE BEEN EXTENSIVE RECALLS FOR BMW VEHICLES MADE BY THE SAME MANUFACTURER. OWNER CALLED MINI, WAS STONEWALLED AND TOLD THERE WAS NO INTEREST IN HEARING ABOUT THE PROBLEM, JUST TAKE IT TO A DEALER. ASKED DEALER SERVICE REP IF IT WAS SAFE TO DRIVE IN THIS CONDITION, WAS TOLD "I'M NOT ALLOWED TO ANSWER THAT." THIS IS A SAFETY ISSUE THAT RISES TO THE LEVEL OF REQUIRING A RECALL, AS WAS DONE FOR EARLIER MINI YEARS. MINI DOES NOT OFFER THE SENSOR MAT AS A SEPARATE PART, INSTEAD REQUIRES REPLACEMENT OF THE SEAT UPHOLSTERY, A $600+ BMW PART NUMBER WHICH IS BACK ORDERED WITH NO CERTAIN DELIVERY DATE OR PRICE. INCLUDING LABOR, THE COST TO REPAIR IS 10% TO 20% OF THE CURRENT SALES PRICE OF THIS YEAR MINI. PLEASE, THERE CAN BE NO EXCUSE FOR NOT RECALLING VEHICLES WITH THIS SIGNIFICANT AND EXPENSIVE SAFETY DESIGN FLAW. (TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676234January 17, 2015
FUEL/PROPULSION SYSTEM
BLUE BLACK SMOKE FROM FRONT GRILL OF WARM (20 MILES) DRIVEN CAR. CAR WAS OFF AND PARKED IN HIGHWAY 40 MCDONALDS RESTAURANT PARKING LOT NEXT TO A 10,000 GALLON HEATING FUEL TANK. PARKER FUEL COMPANY EMPLOYEES PUT OUT THE FIRE IN THE ENGINE COMPARTMENT JUST BELOW THE ENGINE. NOTE THE BATTERY WAS DISCONNECTED IMMEDIATELY BEFORE OPENING THE BONNET/HOOD AT WHICH TIME THE SMOKE AND VISIBLE FLAME WAS EXTINGUISHED 5 TIMES VIA 1 SMALL (DEPLETED) AND 3 TIMES ENDING VIA A 2ND LARGER PARKER FUEL COMPANY UNIT. HOWARD COUNTY FIRE AND POLICE VEHICLES ARRIVED AFTER FIRE HAD ENDED. CAR SEEMED NORMAL OVER 20 MILE PORTION OF TRIP ON HIGHWAY 70 + 40 @ 70 + 55 MPH SPEEDS. FLAME COULD BE VIEWED ORIGINATING UNDER ENGINE WHEN LOOKING DOWNWARD IN SPACE BETWEEN ENGINE AND FIREWALL BELOW EXHAUST MANIFOLD. NOT SURE IF FIRE WAS FROM POWER STEERING PUMP DRIVE (ELECTRIC MOTOR), POWER STEERING HOSE(S), PS FAN OR COMPROMISED OIL PUMP VOLUME CONTROL SOLENOID VALVE LEAKING OIL ON VERY HOT SUPERCHARGED ENGINE EXHAUST. I WAS VERY LUCKY THAT THE 4 MINUTES I WAS INSIDE MCDONALDS ,THAT MULTIPLE PARKER FUEL COMPANY EMPLOYEES ARRIVING TO WORK HAD SEEN THE SMOKE AND HAD MULTIPLE FIRE EXTINGUISHERS AND TRAINING TO PUT OUT FIRES. MY CAR WOULD HAVE COMPLETELY BURNED UP IN THE TIME IT WOULD HAVE TAKEN THE FIRE DEPT TO ARRIVE. THE 1ST PARKER FUEL COMPANY EMPLOYEE WAS ALREADY AT MY CAR WITH PLIERS TO DISCONNECT THE BATTERY AS HE KNEW IT WAS NOT STEAM FROM A RADIATOR, BUT BLACK SMOKE FROM A ELECTRICAL, GAS, OIL OR RUBBER/PLASTIC SOURCES BEING DIFFICULT TO EXTINGUISH. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10672858January 15, 2015
AIR BAGS
ABOUT 1 WEEK AFTER I BOUGHT THE CAR, THE PASSENGER AIR BAG OFF LIGHT COMES ON WHEN I HAVE A PASSENGER AND THE AIRBAG MALFUNCTION SIGN COMES ON THE DASH. IN THE MANUAL IT SAYS :IN THE EVENT OF A MALFUNCTION, HAVE THE AIRBAG SYSTEM CHECKED IMMEDIATELY. OTHERWISE, THERE IS A RISK THAT THE SYSTEM WILL NOT FUNCTION AS INTENDED IN RESPONSE TO A SEVERE IMPACT OCCURRING WITHIN THE SYSTEM'S NORMAL TRIGGERING RANGE. I HAVE BUMPER TO BUMPER WARRANTY BUT THEY TOLD ME IT IS NOT A SAFETY ISSUE AND I HAVE TO PAY 100 TO HAVE IT LOOKED AT. I JUST WANT TO MAKE SURE EVERYTHING IS OKAY. BUT I DO NOT HAVE THE MONEY TO DO THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672090January 13, 2015
ENGINE
THIS WOULD BE THE SECOND TIME IN WHICH I HAVE HAD TO VISIT NICK ALEXANDER IMPORTS OF DOWNTOWN LOS ANGELES, DUE TO THE MALFUNCTIONING OF MY VEHICLE, SPECIFICALLY THE ENGINE. THE FIRST TIME, MY CAR HAD STALLED ON THE FREEWAY DURING RUSH HOUR TIME. THE SERVICE SPECIALIST AT THE DEALERSHIP ATTRIBUTED MY CAR STALLING AS A SYSTEM UPDATE ISSUE AND FOUND THAT THEIR WAS A RECALL ON A VEHICLE PART (A NUT THAT SECURES THE SPARE TIRE TO THE CAR THAT COULD BECOME LOOSE DURING DRIVING), WHICH HE REPLACED. THIS SECOND TIME, WHICH WAS ON JANUARY 5TH, 2015, MY CAR STARTED TO WARN ME THAT THE "ENGINE OIL PRESSURE WAS TOO LOW" AND TO STOP MY ENGINE IMMEDIATELY. AFTER A FEW MINUTES OF PARKING MY CAR, I NOTICED THAT THERE WAS A PUDDLE OF OIL GATHERING UNDER THE UPPER PORTION OF MY VEHICLE. ONCE I WAS ABLE TO HAVE MY CAR INSPECTED BY THE DEALER'S SERVICE SPECIALIST, I WAS NOTIFIED THAT THERE WAS ANOTHER RECALL ON A PART. THIS TIME IT WAS THE OIL FILTER HOUSING THAT CRACKED BECAUSE IT WAS "TOO WEAK". THE SPLASH SHIELD AND OIL DEFLECTOR ALSO NEEDED TO BE REPLACED. IN BOTH INCIDENTS I WAS PLACED IN LIFE THREATENING SITUATIONS AND CAN NO LONGER FEEL CONFIDENT THAT MY MINI COOPER IS SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672264January 13, 2015
AIR BAGS
PASSENGER SAFETY INDICATOR LIGHT REMAINS ON. CALLED LOCAL MINI SERVICE CENTER AFTER READING MULTIPLE COMPLAINTS ON THIS ISSUE AND THEY STATED THEY (MINI USA) HAVE/WILL NOT SERVICE/REPAIR THE FAULTY SEAT MODULE. THIS MUST BE CONSIDERED AS A SAFETY ISSUE FOR THE PASSENGER AND SHOULD BE DEALT WITH UNDER AN EXTENDED WARRANTY OR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671717January 12, 2015
SUSPENSION
THE LEFT REAR CONTROL ARM BROKE IN HALF. I NOTICED MY CAR WAS NOT REVERSING CORRECTLY AS IF THE REAR WHEEL WAS DRAGGING. I EXITED THE CAR AND ELEVATED IT WITH A FLOOR JACK TO FIND THE REAR CONTROL ARM ON THE DRIVER'S SIDE BROKEN IN HALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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