MINI Cooper Complaints

4,588 consumer complaints on file.

#10895179August 11, 2016
AIR BAGS, SEATS
I RECENTLY PURCHASED THIS VEHICLE. IT CURRENTLY HAS THE AIR BAG PASSENGER SEAT ON AND IT STATES THAT THE AIRBAG IS OFF. I WENT TO THE DEALER AND THEY STATED THAT THIS WAS A MAYOR RECALL TO OVER 100,000 MINI COOPERS BUT MINE WAS NOT ONE OF THEM. THIS IS A HUGE SAFETY ISSUE SINCE THE SEAT SENSOR IS NOT WORKING PROPERLY AND THIS THEREFORE DOES NOT ACTIVATE THE AIRBAG. IF THERE WERE AN ACCIDENT THE PASSENGER AIRBAG WOULD NOT EJECT. THIS IS A PROBLEM ON 100,000 AND MY VEHICLE HAS THE PROBLEM BUT IT IS NOT UNDER THE RECALL. WHAT DO I NEED TO DO? WHO IS LIABLE FOR THIS ISSUE WHICH OBVIOUSLY IS AN EXISTING PROBLEM FOR THE BRAND??? NOTHING HAS HAPPENED BUT IF IT WERE TO HAPPEN, WHO WOULD BE LIABLE? I WANT TO MAKE SURE THAT I AM ON RECORD ON THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894816August 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 MINI COOPER. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG LIGHT REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE FRONT PASSENGER SEAT OCCUPANT DETECTION MALFUNCTIONED AND/OR WAS FAULTY. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894488August 9, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 MINI COOPER S. WHILE DRIVING 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE MAT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS). THE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894018August 8, 2016
AIR BAGS, ENGINE
OCCUPANCY AIR BAG LIGHT STAYS ON REPLACEMENT 2 TIMES NOW ON AGAIN HIT A BUMP IT COULD AT TIMES GO OFF. REPLACED THE WATER PUMP AND OIL PUMP NOT EVEN AT 60,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893854August 7, 2016
AIR BAGS
PASSENGER SIDE AIRBAG WARNING LIGHT KEEPS COMING ON WHETHER A PASSENGER IS SEATED OR NOT IN FRONT SEAT. IT ORIGINALLY WENT ON AND OFF AT SPORADIC TIMES AND MIMI TOLD ME THAT I SHOULD NOT PLACE ANYTHING ON PASSENGERS SEAT LIKE MY HANDBAG AS IT WILL ASSUME A PASSENGER IS SITTING IN THE SEAT. THE LATER PART OF JUNE 2016, IT CAME ON AND STAYED ON CONTINUOUSLY. CURRENTLY, HAVE AN OUTSTANDING REPAIR ORDER WITH MINI BUT WAS TOLD PART HAS BEEN ON BACK ORDER FOR WELL OVER A MONTH. PRICE QUOTED FOR REPAIR $1240.00. I DRIVE THE INTERSTATE ON A DAILY BASIS AND AM CONCERNED THAT THE AIR BAGS WILL NOT DEPLOY IF I'M INVOLVED IN AN ACCIDENT. THE LIGHT COMES ON AS SOON AS THE CAR IS STARTED AND WILL SOMETIMES GO OFF FOR A FEW MINUTES WHILE DRIVING, BUT WILL THEN COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893396August 5, 2016
ENGINE
TIMING CHAIN JUMPED OFF OF DEAD CENTER. HAD TO REPLACE TIMING CHAIR TO NEW UPGRADED ASSEMBLY. COST WAS AROUND $1200.00. UPSET BECAUSE THIS HAS BEEN HAPPENING TO A LOT OF MINI COOPERS. SHOULD HAVE SOME KIND OF RECALL TO CONSUMERS. BMW KNOWS ABOUT THIS.WAS DRIVING HOME FROM OUT OF STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893298August 4, 2016
AIR BAGS, SEAT BELTS
SRS COMPUTER AND SENSORS ARE FAILING. NO ACCIDENT, NO FLOODING JUST FAILING SENSORS AND COMPUTER. MINI CLAIMS THIS IS A "MAINTENANCE" ITEM, YET THERE IS NO DOCUMENTED MAINTENANCE PROTOCOL FOR THESE ITEMS. VEHICLE HAS LESS THAN 100K MILES AND AIR BAG SYSTEM COMPONENTS ARE FAILING. HENCE WE DON'T KNOW IF THE SYSTEM WILL WORK OR NOT AND THE VEHICLE WILL NOT PASS OUR STATE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892755August 3, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR HAD ILLUMINATED AND REMAINED ILLUMINATED. DUE TO THE AIR BAG WARNING INDICATOR ILLUMINATING, THE AIR BAG WARNING CHIME WAS ACTIVATED AS WELL. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892817August 3, 2016
STEERING
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892852August 3, 2016
AIR BAGS, SEATS, UNKNOWN OR OTHER
MY VEHICLE STARTED EXPERIENCING MECHANICAL ISSUES AT 78000 MILES. THESE ISSUES INCLUDED THE WATER PUMP, THERMOSTAT HOUSING AND MOST CONCERNING THE PASSENGER AIRBAG SYSTEM. I WAS ABLE TO AFFORD THE OUT OF POCKET EXPENSES FOR THE THERMOSTAT AND WATER PUMP WHICH WAS AROUND 2500$ I LATER GOT A LETTER ABOUT THE WATER PUMP REGARDING A CLASS ACTION. WHICH I'M HOPING TO BE REIMBURSED FOR. SO THE AIRBAG ... =( ..I'VE MADE SEVERAL ATTEMPTS TO HAVE MINI WILLINGLY LOOK INTO THE COMPLAINT WITH THE AIRBAG SYSTEM. I CANNOT GET A REASONABLE RESPONSE FROM THEM REGARDING MY COMPLAINT. I AM DIRECTED TO GO TO MY LOCAL MINI DEALER. WHEN HAVING THE OTHER REPAIRS DONE THEY WOULD NOT PERMANENTLY ENABLE THE AIRBAG SYSTEM BUT COULD "LOOK" AT IT FOR 125$ SINCE OTHERS HAVE QUOTED THIS REPAIR COSTING UPWARDS OF 2000$ I DECLINED. I HAD TO PAY FOR THE OTHER REPAIRS. MANY OTHER VEHICLES HAVE AN OVER RIDE FOR THIS BEING A KEY. I DON'T UNDERSTAND WHY THIS ISN'T BEING ADDRESSED WITH PREVIOUS RECALLS AND MANY CONSUMER COMPLAINTS. THE PASSENGER AIRBAG SYSTEM COMES ON AND OFF INTERMITTENTLY AS DESCRIBED IN OTHER COMPLAINTS. I'M ONLY ADDING MY COMPLAINT IN HOPES THAT IT HELPS MYSELF AND OTHERS RESOLVE THE ISSUE. I WANT TO ALSO NOTE THAT I PURCHASED SEVERAL WARRANTIES WITH THIS VEHICLE. WHICH WERE NOT HONORED AND CANNOT GET A REFUND FOR. ONE WARRANTY INCLUDED DAMAGE TO THE SEATS AND WOULD BE REPAIRED. I FEEL LIKE THESE WARRANTIES SHOULD BE REIMBURSED SINCE NO WORK IS BEING DONE IN REGARDS TO ALL THE ISSUES I'VE HAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891631July 29, 2016
STEERING
TL* THE CONTACT OWNS A 2002 MINI COOPER S. AFTER PLACING THE VEHICLE IN REVERSE, THE CONTACT SWITCHED GEARS INTO DRIVE. WHEN ATTEMPTING TO ACCELERATE FORWARD, THE POWER STEERING FAILED. THE CONTACT ADDED POWER STEERING FLUID AND MADE ANOTHER ATTEMPT TO STEER THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE POWER STEERING WAS NO LONGER COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888906July 27, 2016
AIR BAGS
PASSENGER SIDE AIR BAG LIGHT STARTED BY INTERMITTENLY TURNING ON> NOW ITS IS ON ALL THE TIME. SAME ISSUE AS OTHER MINI COOPERS THAT HAVE BEEN RECALLED. WAS TOLD I HAVE TO REPLACE THE SENSOR SEAT MAT. THIS REPAIR SHOULD BE COVERED BY MINI (BMW).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888620July 26, 2016
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO UTILIZE THE HORN, IT FAILED TO SOUND. THE CONTACT STATED THAT THE HORN WOULD WORK ONLY IN CERTAIN AREAS ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS APPROXIMATELY 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888667July 26, 2016
STEERING
A EXTENDED WARRANTY WAS ISSUED FOR THE COOPER S R53 TILL 2005 MODEL YEAR .... THE R 53 WAS PRODUCED INTO THE 2006 MODEL YEAR FOR THE NORTHAMERICAN MARKET .... HAVE REPLACED TO PUMP ONCE AROUND 40-50 K ON THE CAR , OUT OF POCKET, AND PUMP HAS FAILED AGAIN AROUND 95K . THE WARRANTY ON MODELS TILL 2005 WAS EXTENDED TO 13 YEARS AND/OR 150K ..... WHY ARE THE FEW REMAINING MODELS OF THE 2006 RUNOFF NOT COVERED.. FIRST PUMP FAILED ON THE MY WASHINGTON AUTO ROAD..... NOT A GOOD PLACE TO SAY THE LEAST..... THE OTHER ON THE WASHINGTON, D.C. BELTWAY DURING THE AFTERNOON RUSH.... MANAGED TO KEEP SAFE BUT WAS NOT A GOOD SITUATION FOR ANYONE ... STEERING PUMP WOULD SURGE ON AND OFF-ROAD CAUSING INCONSISTENT POWER ASSIST IN TURNS WITH A EVENTUALLY NO ASSIST WAS MUCH MORE DRAMATIC THE FIRST TIME WAS ONLY SAVED BY RECOGNIZING THE PROBLEM AS IT OCCURRED THE SECOND TIME ... WHEN THE FIRST PUMP WAS REPLACED ALL LINES , COOLING FAN AND ITS DUCT WORK WERE REPLACED A WELL ......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886190July 20, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 MINI COOPER S. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT PASSENGER AND DRIVER SIDE AND THE REAR DRIVER SIDE DOORS FAILED TO OPEN WITHOUT WARNING. THE FAILURES RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED EXCEPT FOR THE REAR DRIVER SIDE DOOR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886280July 20, 2016
FUEL/PROPULSION SYSTEM
THE HIGH PRESSURE FUEL PUMP (HPFP) FAILED AT 88400 MILES AND I HAD TO PAY OVER $1300 TO HAVE IT REPLACED. MINI COOPER ISSUED AN EXTENDED WARRANTY ON SELECT 2007-2009 MODELS TO REPLACE THE HPFP AT NO CHARGE BECAUSE OF THIS HPFP PROBLEM IN SO MANY OF THEIR VEHICLES WITH THE R14 ENGINE. OUR VEHICLE WAS MANUFACTURED IN SEPTEMBER OF 2009. MINI COOPER IS SAYING THAT OUR VEHICLE IS NOT COVERED BY THEIR WARRANTY. I BELIEVE THIS FUEL PUMP WAS ONE OF THE FAULTY UNITS THAT PROMPTED THE REQUIREMENT AND APPLICATION OF THE WARRANTY EXTENSION AND THAT MINI SHOULD REIMBURSE US FOR THE TOTAL COST OF REPLACEMENT PLUS TAX. THE VEHICLE STARTED ACTING UP WHEN IT WAS STARTED IN A STATIONARY POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885744July 19, 2016
AIR BAGS, SEAT BELTS
I WENT OUT OF THE COUNTRY FOR 21 DAY AND LEFT MY MINI PARKED IN THE GARAGE. I AM THE ONLY DRIVER OF MY CAR AND TAKE PRIDE IN APPEARANCE AND MAINTENANCE. I WAS EXTREMELY SURPRISED WHEN I RETURNED THE WARNING LIGHTS WAS ON. THE MILEAGE IS JUST UNDER 60000. THE SEAT BELT AND AIRBAG WARNING LIGHT ON OUT OF THE BLUE (STAYS ON). WHEN I TOOK MY MINI TO THE AUTO REPAIR SHOP, IT WAS SUGGESTED TO LOOK FOR RECALLS FIRST. UPON RESEARCH FOUND ALOT OF COMPLAINTS ABOUT THE SAME ISSUE BUT NO RECALLS FOR 2009. THIS IS VERY DISAPPOINTING AND BMW SHOULD BE ASHAMED. I WILL NEVER PURCHASE ANOTHER PRODUCT FROM BMW AND WILL WARN OTHERS BEFORE THEY CONSIDER MAKING THE SAME MISTAKE. I WILL BE TRADING MY CAR IN FOR AN AMERICAN MADE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885861July 19, 2016
ENGINE
WATER PUMP FAILURE. BEGAN TO NOTICE SMALL AMOUNT OF LIQUID UNDER CAR IN APRIL 2016, THOUGHT IT WAS CONDENSATION FROM A/C. LEAK WORSENED AND CALLED MINI IN JUNE 2016 TO CHECK IT OUT. WATER PUMP FAILURE ON VEHICLE WITH 45,500 MILES. CLASS ACTION LAWSUIT SETTLEMENT AGREED IN CALIFORNIA IN MARCH WAITING ON FINAL APPROVAL OF TERMS DUE IN NOVEMBER 2016. BMW KNOWS THIS IS A DEFECTIVE PART. WATER PUMP FAILURE FROM DEFECTIVE PART COULD HAVE CATASTROPHIC EFFECTS IF AUTOMOBILE IS IN MOTION AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885732July 18, 2016
ELECTRICAL SYSTEM
CAR KEY STUCK IN SLOT AND WOULD NOT ALLOW THE VEHICLE TO SHIFT. AFTER TAKING IT IN FOR REPAIR TO MINI COOPER, WE WERE INFORMED THAT MOISTURE WAS FOUND IN A COMPUTER WHICH IS LOCATED UNDER THE BEVERAGE HOLDER. YES, YOU READ THAT RIGHT. A COMPUTER UNDER THE BEVERAGE HOLDER AND NO MOISTURE BARRIER, NO PROTECTION OVER THIS COMPONENT.. NOW WHO DOES THAT? THERE IS NOTHING IN THE OWNERS MANUAL TO WARN YOU OF THIS NOR IS THERE ANY INDICATION ON THE BEVERAGE HOLDER ITSELF THAT INDICATES THERE IS A COMPUTER COMPONENT BELOW. HOW WOULD A CONSUMER KNOW? HONESTLY, WHO DESIGNS A CAR LIKE THIS? OF COURSE THERE WILL BE MOISTURE... ITS A BEVERAGE HOLDER FOR PETE SAKE! IT WAS A $1200. FIX. HAD I KNOWN OR BEEN PRE-WARNED SOMEHOW, I WOULD NOT HAVE USED THE DARN THING OR AT LEAST WRAPPED MY DRINKS IN A PAPER TOWEL. OF ALL THE PLACES TO PUT A COMPUTER, WHY WOULD ANYONE PLACE IT UNDER THE BEVERAGE HOLDER. I CAN ONLY GUESS THAT MINI COOPER COUNTS ON THIS REPAIR SOMETIME IN THE LIFE OF THE AUTOMOBILE. I FEEL THEY SHOULD BE RESPONSIBLE FOR THE COST OF THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885308July 16, 2016
AIR BAGS, SEATS
THE PASSENGER AIR BAG SEAT SENSOR IS NOT WORKING. AIR BAG INDICATOR DISPLAYS AIR BAG IS OFF WHEN A PASSENGER IS IN THE FRONT PASSENGER SEAT. MULTIPLE WARNINGS INDICATE A PASSENGER RESTRAINT SYSTEM FAILURE. NO INCIDENT OCCURRED TO MAKE THIS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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