MINI Cooper Complaints

4,588 consumer complaints on file.

#11044456November 8, 2017
ENGINE
TEMPERATURE SENSOR IN RADIATOR HOSE LEAKING. NEEDS UPPER RADIATOR HOSE, AND THERMOSTAT WITH HARNESS TO CORRECT. DISCOVERED DURING A ROUTINE OIL BRAKES ETC INSPECTION BY THE DEALERSHIP. I WAS TOLD THERE WAS A CHANGE IN THE HARNESS AND THE NEW ONE HAS A "COMPUTER" AND WOULD COST $1450 TO FIX. THIS IS AN UPPER HOSE AND I LOOKED ONLINE AND FOUND THE REPLACEMENT HARNESS HAS TOW SEPARATE CONNECTORS, ONE FOR COOLANT TEMP SENSOR AND THE OTHER FOR THE COOLANT THERMOSTAT. I HD CHECKED MY FLUIDS TWO DAYS BEFORE ON A COLD ENGINE AND THEY WERE FINE AND WATER OVERFLOW WAS AT THE PROPER LEVEL. I CHECKED MY COOLANT OVERFLOW TANK THE DAY AFTER VISITING THE DEALERSHIP ON A COLD ENGINE AND THE OVERFLOW TANK WAS LOW... I ADDED WATER... IT HAS NOT GONE DOWN FOR SEVERAL DAYS. I HAVE HEARD THERE IS CORROSION THAT HAPPENS AND THE THERMOSTAT MAY NOT EMPLOY AND YOU CAN HAVE AN OVERHEATED ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044039November 7, 2017
ELECTRICAL SYSTEM, ENGINE
MY MINI COOPER WAS PARKED IN MY GARAGE FOR OVER TWO WEEKS. ON AUGUST 10, 2017 I MOVED IT OUT OF THE GARAGE TO GET TO SOME THINGS IN MY GARAGE. WHEN I BACKED IT BACK IN, I HEARD A POP AND WITHIN MINUTES I SAW SMOKE COMING FROM THE HOOD. WHEN WE WERE ABLE TO OPEN THE HOOD THE ENGINE WAS ON FIRE. WE HAD TO CALL 911 AND THEY TOLD US WE COULD NOT LEAVE THE CAR IN THE GARAGE BECAUSE OF THE FIRE INCIDENT. WE HAD TO FIGURE OUT HOW TO GET THE CAR INTO NEUTRAL SO THAT WE COULD MOVE IT OUT OF THE GARAGE WITHOUT STARTING THE CAR. ONCE PARKED ON THE DRIVE WAY, MY CAR PROCEEDED TO SMOLDER TWO MORE TIMES. WE DISCONNECTED THE BATTERY AND FINALLY ALL THE SMOKING STOPPED. MY CAR HAS BEEN AT THE BMW MOMENTUM DEALERSHIP SINCE AUGUST 12, 2017 WITH NO RESOLUTION ON WHAT CAUSED THE FIRE. ACCORDING TO MINI, THEY WERE SENDING A FIRE SPECIALIST TO SEE MY CAR WHICH THEY SAID WOULD TAKE SOME TIME. MY CAR WAS FINALLY LOOKED AT THE FIRST WEEK OF OCTOBER AND AS OF THIS EMAIL, BMW HAS NOT INFORMED ME AS TO WHAT CAUSED THE FIRE. THIS INCIDENT IS VERY CONCERNING TO ME. MY THREE KIDS WERE UPSTAIRS DOING HOMEWORK WHEN MY CAR CAUGHT ON FIRE. HAD I NOT PAID ATTENTION TO THE POP I HEARD AND CLOSED THE GARAGE DOOR, THE CAR WOULD HAVE BEEN ON FIRE IN OUR ATTACHED GARAGE WITH ALL OF US IN THE HOUSE. THIS ALL TOOK PLACE ABOUT 8 PM AS WE WERE WINDING DOWN FOR THE DAY. THE OUTCOME OF THIS COULD HAVE BEEN CATASTROPHIC FOR ME AND MY FAMILY. I WANT RESOLUTION TO THIS WHOLE INCIDENT WHICH AS OF TODAY BMW HAS NOT GIVEN ME ANY INDICATION AS TO WHAT CAUSED THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11044252November 7, 2017
ENGINE
I TOOK MY 2015 MINI IN FOR ITS LAST SERVICE BEFORE CONVERTING MY LEASE INTO A FINANCING DEAL AND PURCHASING CAR. I WAS INFORMED THERE WAS AN ENGINE RECALL DUE TO CRANKSHAFT BEARING PROBLEM. THEY HAVE KNOW ABOUT THIS ISSUE FOR 2 YEARS YET NEVER INFORMED ME. MY DEALER SAYS THEY HAVE DONE HUNDREDS OF ENGINE REPLACEMENTS. WHY IS THIS NOT PUBLIC? I THINK BMWUSA IS HIDING THIS FROM THE PUBLIC! WHILE ITS NICE THEY REPLACE THE ENGINE, THIS IS GOING TO EFFECT MY RESALE VALUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043650November 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 MINI COOPER S. WHILE DRIVING AT ANY SPEED, THE CHECK ENGINE AND OIL PRESSURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY MINI IN TORRANCE, CA, 310-939-7150), BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED A CODE FROM THE SPARK PLUG. THE TECHNICIAN ALSO DIAGNOSED THAT THE VALVE COVER WAS PUNCTURED AND LEAKED OIL; HOWEVER, THE TECHNICIAN WAS UNABLE TO DETERMINE HOW THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO SPECIALIZED IN MINI VEHICLES AND DIAGNOSED THAT THE TIMING TENSIONER EXPLODED AND PUNCTURED THE VALVE COVER. THE TIMING CHAIN TENSIONER WAS REPLACED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO THE DEALER (UNIVERSAL CITY MINI IN NORTH HOLLYWOOD, CA, 8148-452-1139) AND THE FUEL PUMP WAS REPLACED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043855November 6, 2017
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER S. WHILE DRIVING 15 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. MAG MINI DUBLIN IN COLUMBUS (5825 VENTURE DR, DUBLIN, OH 43017, (614) 389-6854) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043401November 5, 2017
POWER TRAIN
WHILE IN MOTION, CAR BEGAN TO BECOME JERKY WHILE EXCELERATING, THAN THE TRANSMISSION DISINGAGED. NO GEAR WOULD WORK THEREAFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043257November 4, 2017
UNKNOWN OR OTHER
AFTER SITTING IN THE PARKING LOT FOR 12 HOURS, THE CAR SPONTANEOUSLY BURST INTO FLAMES. THE CAR WAS A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11042942November 3, 2017
EXTERIOR LIGHTING
I OWN A 2017 MINI COOPER CLUBMAN THAT WAS RECALLED FOR AN UNSAFE BRAKE LIGHT CONDITION. THERE WERE 4 FUNCTIONAL BRAKE LIGHTS ON THE REAR BUMPER. AFTER MY CAR WAS "FIXED", I ONLY HAVE 2 FUNCTIONAL BRAKE LIGHTS ON THE REAR BUMPER. I FAIL TO UNDERSTAND HOW THIS APPROVED "FIX" MADE MY CAR SAFER. THREE WEEKS AFTER THE "FIX" WAS COMPLETED, I WAS REAR ENDED WHILE TURNING ONTO MY STREET. I FEEL THAT THE NHTSA APPROVED A "FIX" FOR A CONDITION THAT MADE MY CAR LESS SAFE. HOW COULD YOU ALLOW MINI TO PERMANENTLY DISABLE BRAKE LIGHTS AS A FIX?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11042270November 2, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
ABS, ACSM CRASH SAFETY CONTROL MODULE, EMERGENCY BRAKE, ACC CRUISE CONTROL, MID LEVEL AND SPORT MODE INOPERABLE ONLY FUNCTIONS IN GREEN MODE WITH SEVERE LIMITATIONS THAN FROM BEFORE THIS OCCURRED. IGNITION, ACCELERATION, TOP SPEED... ALL OF THESE ARE AFFECTED AND MY CONCERN IS NOT ONLY THE SOFTWARE AND THE ACSM BUT BECAUSE THE DRIVE HAS CHANGED SIGNIFICANTLY I BELIEVE IT COULD BE MORE OF A PROBLEM THAN A SOFTWARE UPDATE AND THE ACSM. I WAS TRAVELING/IN MOTION ON A CITY STREET AT 45MPH IN GREEN MODE AND ACC ACTIVATED. I LIVE IN ARKANSAS, THE STREETS ARE WINDING CURVY ROADS JUST LIKE I PREFER MY ASPHALT AND DRIVE TO BE HOWEVER I HAVE NEVER EXPERIENCED ANYTHING ELSE THAT HAS CAUSED THIS MUCH CONCERN AND I HAVE NOT "DUKES OF HAZARD" MY MINI. I HAVE NOT BEEN IN AN ACCIDENT OR RECEIVED ANY DAMAGE TO THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039530October 25, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AFTER A BATTERY FAILURE (LOSS OF CHARGE OR BATTERY REPLACEMENT) CRITICAL SAFETY FEATURES ARE DISABLED UNTIL THE CAR IS RETURNED TO A DEALER TO "PROGRAM THE NEW BATTERY". THE SAFETY FEATURES THAT ARE DISABLED INCLUDE: 1) TURN SIGNALS, 2) 4 WAY FLASHERS, 3) FRONT WINDOWS LOWERING, 3) CONTROL OF THE HEADLIGHTS (NO CONTROL OF DIMS AND BRIGHT LIGHTS), AND 4) DASH LIGHTS (CAN'T SEE THE SPEEDOMETER). WHILE A SIMPLE WARNING LIGHT IN THIS SITUATION WOULD WORK, THE MANUFACTURER CHOSE TO DISABLE CRITICAL SAFETY FUNCTIONS OF THE CAR. IN MY CASE, ITS A 1 1/2 DRIVE IN AN UNSAFE CAR TO GET THE SITUATION CORRECTED. THIS SITUATION IS BEING EXPERIENCED BY OTHER DRIVERS AND OTHERS CAN BE FOUND WITH A SIMPLE GOOGLE SEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034139October 17, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MINI COOPER S. WHILE DRIVING VARIOUS SPEEDS, SPECIFICALLY WHEN ATTEMPTING TO TURN THE VEHICLE, THE POWER STEERING SUDDENLY FAILED AND CAUSED STEERING CONTROL TO BECOME DIFFICULT. THE CONTACT STATED THAT THE POWER STEERING PUMP WOULD OVERHEAT, WHICH CAUSED THE CONTACT TO PARK THE VEHICLE UNTIL IT COOLED IN ORDER FOR THE POWER STEERING TO FUNCTION CORRECTLY. THE CONTACT CALLED MINI OF KENNESAW (2275 BARRETT LAKES BLVD, KENNESAW, GA 30144; 678-496-9565) WHO ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER THE EXTENDED WARRANTY OR A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032017October 6, 2017
UNKNOWN OR OTHER
MY VEHICLE SUDDENLY STOPPED IN TRAFFIC ON A CITY STREET WHEN I WAS DRIVING 40 MPH AND WOULD NOT RUN. NO WARNING LIGHTS CAME ON AT ALL. IT WAS VERY SCARY. I HAD IT TOWED TO A REPAIR FACILITY WHO ADVISED THAT THE TENSIONER THAT SECURE THE TIMING CHAIN FAILED AND RUINED THE ENGINE. IN MAY, I HAD A WATER PUMP FAILURE THAT I HAD REPAIRED AND I UNDERSTAND THERE HAVE BEEN LAWSUITS ON BOTH, MINI TELLS ME MY VEHICLE IS NOT PART OF THAT LAWSUIT THAT ONLY CONVERTIBLES WERE COVERED FOR THAT YEAR. THEY GAVE ME A NUMBER TO BE REIMBURSED FOR THE PUMP. I STILL OWE $6K AND THE CAR IS TOAST. ;-(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031812October 4, 2017
AIR BAGS
I OWN A 2009 MINI COOPER AND THE AIRBAG AND SEATBELT WARNING LIGHTS COME ON WHENEVER I GET IN THE CAR. THE LIGHT CAME ON RECENTLY WHEN I STARTED THE CAR AND IT NOW OCCURS EVERY TIME I TURN THE MOTOR ON. I'VE BEEN ONLINE RESEARCHING THE PROBLEM AND DISCOVERED THAT THIS MAY MEAN THAT THE AIRBAGS WILL NOT DEPLOY IF I HAVE AN ACCIDENT. THIS APPEARS TO BE A PROBLEM FACING A NUMBER OF MINI COOPER OWNERS AND BMW HAS NOT RESOLVED THIS PROBLEM AFTER MANY COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031454October 3, 2017
POWER TRAIN
CVT TRANSMISSION BELT BROKE WHILE DRIVING AND THE CAR CAME TO A. STOP . I COULD HAVE BEEN CRUSHED BY A BIG TRUCK THAT WAS BEHIND LUCKILY HE WAS ABLE TO SWERVE AROUND ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030737October 1, 2017
STEERING
POWER STEERING PUMP FAILED, THEY DID NOT RECALL THIS YEAR BUT THE PUMPS STILL FAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030300September 28, 2017
STEERING
TL* THE CONTACT OWNS A 2013 MINI COOPER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND THE EPS INDICATOR ILLUMINATED. THE FAILURE RECURRED A SECOND TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029952September 26, 2017
AIR BAGS
PASSENGER AIRBAG SENSOR MALFUNCTIONING WITH AIRBAG LIGHT ON AND NOT CERTAIN WHAT WILL HAPPEN IF AIRBAG NEEDS TO DEPLOY. THIS SEEMS TO BE A WIDESPREAD PROBLEM BASED ON INTERNET SEARCH. MINI RECALLED FIRST GENERATION MODELS FOR THIS ISSUE BUT DID NOT INCLUDE THE SECOND GENERATION VEHICLES (MINE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030007September 26, 2017
POWER TRAIN
I DO NOT OWN THIS TYPE OF VEHICLE, BUT I AM IN THE AUTOMOTIVE INDUSTRY. I HAVE ATTACHED 3 PHOTOGRAPHS OF A CLUTCH RELEASE FORK FOR THIS VEHICLE. NOTE THE RED ARROWS ON THE PHOTOS. PLEASE NOT THE PHOTO OF THE NEW CLUTCH RELEASE FORK AND THE STAMPING FLAW THE ARROWS ARE POINTING TO. NOW LOOK AT THE OTHER BROKEN CLUTCH FORKS AND WHERE THE BREAK OCCURRED. THE BREAK OCCURRED AT THE SAME POSITION ON THE FORK. THIS NEEDS TO BE INVESTIGATED AS A SAFETY CONCERN. IF THE FORK BREAKS WHILE DRIVING THE VEHICLE THE DRIVER WOULD NOT BE ABLE TO SHIFT THE VEHICLE AND/OR THE CLUTCH WOULD STAY ENGAGED WHILE TRYING TO APPLY THE BRAKES INCREASING THE POSSIBILITY OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024748September 20, 2017
STEERING
THE POWER STEERING PUMP FAILED SUDDENLY ON THE CAR. IT HAS NOW HAPPENED MULTIPLE TIMES INCLUDING WHILE DRIVING. WHILE DRIVING IT IS EXTREMELY DANGEROUS AS YOU SUDDENLY LOOSE MOST OF YOUR ABILITY TO STEER! THIS HAS HAPPENED BOTH WHILE THE CAR WAS STATIONARY, WHILE IT WAS IN MOTION ON A CITY STREET, AND WHILE IT WAS IN MOTION ON THE HIGHWAY. ONE OF THE TIMES WAS WHILE I WAS TURNING. I BELIEVE THIS IS A COMBINATION OF PROBLEMS RELATING TO THE POWER STEERING PUMP COOLING FAN, AND THE POWER STEERING PUMP ITSELF. NOW BMW/MINI HAS ADMITTED THAT THEY HAVE A MAJOR PROBLEM WITH THIS THOUGHT THE MODEL YEAR 2005. HOWEVER FROM WHAT I'VE READ A LOT OF 2006 MINI'S HAVE EXPERIENCED THIS PROBLEM AS WELL. THEY SHOULD EXPAND THE RECALL/REPLACEMENT PROCEDURE TO AT LEAST THE 2006 MODELS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024205September 19, 2017
AIR BAGS
WE BOUGHT OUR CAR, A MINI COOPER CLUBMAN 2011, USED IN 2012, WITH APPROXIMATELY 32K MILES ON IT. THERE WERE ISSUES THAT THE MINI DEALER TOOK CARE OF WITHOUT ISSUE, BUT FOR THE LAST 4+ YEARS WE HAVE BEEN DEALING WITH THE PASSENGER AIRBAG WARNING LIGHTS REMAINING ON. WHEN IT FIRST OCCURRED IT WOULD INTERMITTENTLY GO ON AND OFF WITH REASON OR KNOWN CAUSE. WE CONTACTED THE DEALER WHO SAID THIS WAS NOT A WARRANTY OR RECALL ISSUE, BUT WOULD GLADLY MAKE NECESSARY REPAIRS FOR A COSTLY 2K. WE DO NOT HAVE 2K TO SPEND ON A LIFE SAVING FEATURE THAT WAS INCLUDED AS A STANDARD FEATURE. LIFE SAVING EQUIPMENT SHOULD NOT BE A MAINTENANCE ISSUE BUT RATHER A MANUFACTURER RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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