MINI Cooper Complaints

4,588 consumer complaints on file.

#10461110June 9, 2012
EQUIPMENT:APPLIANCE:AIR CONDITIONER
GROWLING- RUBBING NOISE AUDIBLE AT LOW SPEEDS. AIR CONDITIONING HOSE HAD COME LOOSE AND WAS "BURNING" ON OTHER ENGINE PARTS. DEALER SERVICE STATED THIS WAS A VERY UNUSUAL CASE. CAR HAD BEEN IN FOR TENSOR CHAIN REPLACEMENT FIVE DAYS EARLIER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461020June 8, 2012
STEERING
I WAS DRIVING ALONG AND LOST THE POWER STEERING. IT WAS VERY DIFFICULT TO STEER. I GOT HOME PARKED THE CAR AND LET IT GO. THE NEXT MORNING IT WAS FINE. HOWEVER, THIS MORNING, 6/8/2012, IT HAPPENED AGAIN AS I WAS TURNING IN AN INTERSECTION. FORTUNATELY FOR ME THERE WEREN'T MANY CARS ON THE ROAD, AS IT WAS VERY DIFFICULT TO TURN. IF THIS HAD HAPPENED IN EVEN A SEMI-BUSY INTERSECTION, I WOULD HAVE BEEN IN TROUBLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461045June 8, 2012
STEERING
I WAS ON MY WAY HOME FROM MAKING SOME ERRANDS, WENT TO TURN LEFT AND I THOUGHT THE CAR HAD CUT OFF OR SOMETHING. BECAUSE IT DIDN'T WANT TO TURN RIGHT, BUT TO MY SURPRISE IT WAS RUNNING. SO I MANAGE TO TURN IT BEFORE I HIT THE CURB. WHEN I GOT HOME I WAS ABLE TO SEE WHAT WAS WRONG. THE POWER STEERING QUIT WORKING. I LET THE CAR COOL A LITTLE AND GOT BACK IN IT AND THE POWER STEERING WAS WORKING AGAIN. COME TO FIND OUT THE POWER STEERING WORKS FOR ABOUT 10 MINUTES AND GOES OUT, UNTIL IT COOLS OFF. I STARTED LOOKING ON THE INTERNET AND FOUND OUT I'M NOT THE ONLY ONE WITH THIS PROBLEM. THIS IS VERY DANGEROUS AND I MEAN DANGEROUS. I CALLED MY MINI DEALER TO SEE IF THERE WERE A RECALL ON THIS PROBLEM AND THEY SAID THERE WASN'T. BUT I DID SEE THEY HAD A MINI DEALER NOTICE FOR THEM TO LOOK OUT FOR THIS PROBLEM, BUT NOT FIX FOR FREE. SO WE NEED A RECALL BEFORE SOMEONE GETS KILLED OR HURT, IF IT HASN'T ALREADY HAPPENED. THANK YOU, [XXX] *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460907June 7, 2012
STEERING
I WAS DRIVING THROUGH ATLANTIC CITY, AND WHEN I TRIED TO MAKE A LEFT TURN, THE POWER STEERING ASSIST ON MY MINICOOPER FAILED. THE STEERING WHEEL WAS RIGID AND NEEDED TO BE FORCIBLY TURNED USING A GREAT DEAL OF STRENGTH. I ALMOST RAN INTO A FENCE SURROUNDING A PARKING LOT, BUT WAS ABLE TO APPLY THE BRAKES, WRESTLE WITH THE WHEEL , AND EDGE INTO THE PARKING LOT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460391June 3, 2012
STEERING
EXPERIENCED TOTAL LOSS OF POWER STEERING ON SEVERAL OCCASIONS WITH NO WARNING LIGHTS. OCCURRED MOSTLY AFTER STARTING THE CAR ON HOT DAYS. THE CAR IS VERY DIFFICULT TO STEER AT LOW SPEED WITH NO POWER STEERING. POWER STEERING SPORADICALLY CAME AND WENT. EVENTUALLY, THE POWER STEERING PUMP WOULD REMAIN ON AFTER TURNING OFF THE CAR, CAUSING THE BATTERY TO GO DEAD. REPLACED POWER STEERING PUMP AND FAN IN MAY 2012 AT ABOUT 130,000 MILES AND HAVEN'T HAD ANY ISSUES SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460404June 3, 2012
STEERING
AT APPROXIMATELY 35MPH THE POWER STEERING OF MY 2003 MINI COOPER ERRATICALLY ENGAGED AND DISENGAGED SEVERAL TIMES. I RESPONDED BY SLOWING DOWN AND TRYING TO MAINTAIN CONTROL OF THE VEHICLE. ONCE STOPPED, I TURNED THE CAR OFF COMPLETELY. ONCE OUT OF THE VEHICLE I HEARD AN ELECTRIC MOTOR RUNNING. I OPENED THE HOOD TO INVESTIGATE AND NOTED A SMALL AMOUNT OF SMOKE RISING FROM THE AFT PORTION OF THE ENGINE COMPARTMENT. I WENT BACK TO THE IGNITION SWITCH TO CONFIRM IT WAS OFF AND REMOVED THE KEYS. THE ELECTRIC MOTOR CONTINUED TO RUN AND AS I WENT BACK TO THE OPEN HOOD THE SMOKE VOLUME HAD INCREASED DRAMATICALLY. THE SMOKE HAD A VERY CLEAR ELECTRICAL SMELL AND COLOR. I IMMEDIATELY BEGAN TRYING TO DISCONNECT THE BATTERY. WHILE OBTAINING TOOLS FROM THE HATCH OF THE CAR, THE ELECTRIC POWER STEERING PUMP ASSEMBLY ERUPTED IN FLAMES. I OBTAINED MY FIRE EXTINGUISHER AND DIRECTED IT AT THE AFT PORTION OF THE ENGINE COMPARTMENT. THIS PRODUCED NO RESULTS AND THE FLAMES RETURNED QUICKLY. I THEN GOT THE TOOLS FROM THE HATCH OF THE CAR AND CUT THE BATTERY CABLES. THIS CAUSED THE FIRE TO SUBSIDE IMMEDIATELY. AT THE REPAIR FACILITY THE POWER STEERING PUMP ASSEMBLY (ELECTRIC) WAS REMOVED AND DETERMINED TO BE THE CAUSE OF THE FIRE. THE FACT THAT I HAD TOOLS AND 25 YEARS MECHANICAL EXPERIENCE PREVENTED THIS CAR FROM BURNING TO THE GROUND. IN MY OPINION THIS IS A MAJOR SAFETY ISSUE ON TWO LEVELS. FIRST: LOSS OF DIRECTIONAL CONTROL. SECOND: FIRE HAZARD, ELECTRICAL COMPONENT THAT CANNOT BE TURNED OFF WITH THE IGNITION SWITCH. THIS MUST BE INVESTIGATED AND THE MANUFACTURE DIRECTED TO APPLY A FIX TO ALL AFFECTED VEHICLES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10460420June 3, 2012
STEERING
MY POWER STEERING UNEXPECTEDLY STOPPED WORKING WHILE DRIVING TO WORK. STEERING FLUID LEVEL IS FINE AND WHEN I LEFT WORK IT WAS BACK ON. IT IS CONTINUING TO STOP AND START WORKING AT UNEXPECTED TIMES AND WITHOUT WARNING WHICH MAKES STEERING HARD WHEN IT GOES OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460355June 2, 2012
STEERING
I PURCHASED A USED MINI COOPER S SIX MONTHS AGO, IN DECEMBER 2011. I DROVE MY VEHICLE AS I NORMALLY DUE, JUST ACROSS TOWN ABOUT 10 MILES, AND IT WAS FINE. I PARKED MY CAR AND WENT INSIDE. WHEN I CAME OUT, ABOUT 10-15 MINUTES LATER, AND TRIED TO BACK OUT OF THE DRIVEWAY, THE POWER STEERING WAS NON-EXISTENT. I PULLED BACK INTO THE DRIVEWAY AND CHECKED THE FLUID LEVEL AND LET THE CAR COOL DOWN FOR A FEW MORE MINUTES. WHEN I RESTARTED THE CAR, THE POWER STEERING WAS BACK. SINCE THEN, THE POWER STEERING IS INTERMITTENT. IF THE CAR IS HOT, IT USUALLY DOES NOT WORK, BUT IF THE CAR IS GIVEN A CHANCE TO COOL DOWN, THEN IT SEEMS TO WORK, BUT THE PROBLEM IS OCCURRING MORE AND MORE FREQUENTLY AND I HAVE FOUND MANY COMPLAINTS FROM OTHER MINI OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460360June 2, 2012
STEERING
WHEN THIS HAPPENS, IT BECOMES VERY DIFFICULT TO TURN THE STEERING WHEEL. THE FIRST TIME IT HAPPENED, THE POWER STEERING WAS FINE AND THEN ALL OF A SUDDEN BECAME STIFF. I WAS DRIVING UP A CURVY MOUNTAIN ROAD WHEN IT HAPPENED AND I HAD TO SLOW DOWN TO MAKE SURE I COULD NAVIGATE THE TURNS. THE PROBLEM HAS HAPPENED 8-10 TIMES SINCE - SOMETIMES WITH A COMPLETELY COLD CAR, OTHER TIMES AFTER DRIVING 25-30 MILES, TURNING OFF THE CAR AND THEN TURNING IT BACK ON AGAIN. IF, WHEN I TURN THE CAR ON, THE POWER STEERING ISN'T WORKING, I TURN THE CAR OFF, LET IT SIT FOR 10 SECONDS OR SO AND RESTART IT. THIS PROCESS FAILED ONCE, BUT AFTER TURNING IT OFF AND ON AGAIN, THE POWER STEERING CAME BACK ON. I HAVE NOT EXPERIENCED THE POWER STEERING FAILING WHILE DRIVING SINCE THE FIRST INCIDENT. HOWEVER, MY PARTNER HAS EXPERIENCED THIS PROBLEM TWICE WHILE DRIVING. I SPOKE WITH SOMEONE AT THE MINI COOPER DEALERSHIP'S SERVICE DEPARTMENT IN DENVER, CO REGARDING THIS PROBLEM AND HE DIDN'T ACKNOWLEDGE THAT THERE HAVE BEEN ANY PROBLEMS OR INVESTIGATIONS REGARDING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460251June 1, 2012
AIR BAGS
UPON STARTING MY CAR IN THE PARKING LOT AT THE END OF A WORK DAY, AN INDICATOR LIGHT CAME ON IN MY 2007 MINI COOPER INDICATING A PROBLEM WITH THE AIR BAG. MY MECHANIC WAS ABLE TO DETERMINE THAT THE PROBLEM WAS WITH THE DRIVER'S SIDE AIR BAG (CODE 93A8 STAGE 1). HE RESET THE LIGHT AND THE SAME PROBLEM OCCURRED A FEW DAYS LATER. HE CHECKED THE CODE AGAIN AND IT WAS THE SAME. AS A RESULT, HE CONTACTED THE NEAREST MINI SERVICE CENTER. ALTHOUGH THIS IS A KNOWN PROBLEM WITH THE AIR BAG CONNECTION, MINI CHARGES ABOUT $600 TO REPLACE IT EVEN THOUGH NO ACCIDENT HAD OCCURRED, NO HARD STOPS, NOTHING TO TRIGGER THE AIR BAG. UNTIL THE PROBLEM IS FIXED, THE DRIVER'S SIDE AIR BAG WILL NOT DEPLOY IN THE CASE OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460308June 1, 2012
STEERING
I WAS DRIVING TO A FRIEND'S HOUSE APPROX. 20 MILES AWAY. ON A TURN, THE CAR STEERING WAS ALMOST NON RESPONSIVE. I MANAGED THE TURN AND TURNED MY CAR OFF. WHEN I RESTARTED IT, THE POWER STEERING WAS BACK BUT ONLY FOR A SHORT TIME. I HAD TO STOP AND START MY CAR A FEW MORE TIMES TO GET TO MY DESTINATION. THE PROBLEM OCCURRED CLOSER TO MY DESTINATION THEN MY HOME SO IT WAS SAFER TO GO THERE. IT EASILY COULD HAVE BEEN THE CAUSE OF AN ACCIDENT, ESPECIALLY ON THAT FIRST TURN OFF OF A 65 MPH ROAD. I'M NOT THAT STRONG. IT TOOK EVERYTHING I HAD NOT TO GO IN THE DITCH. LUCKILY NOTHING WAS COMING. I TOOK MY CAR IN FOR SERVICE TODAY. THEY REPLACED THE POWER STEERING PUMP. THERE WAS NO LEAD UP TO THIS INCIDENT. I HAD POWER STEERING AND IN A SECOND, I DIDN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460143May 31, 2012
ENGINE, FUEL/PROPULSION SYSTEM
IN EARLY JANUARY 2008, 5 MONTHS AFTER PURCHASING MY CAR, IT STARTED TO SMELL STRONGLY LIKE GASOLINE INSIDE THE CABIN, AND I WAS CONCERNED THAT THERE WAS A RISK OF FIRE. I PULLED OVER AND LET THE CAR SIT, AND RESTARTED IT, BUT THE SMELL RESUMED. I BROUGHT IT IN TO MINI OF SF, AND THEY FOUND A LEAK IN THE HIGH PRESSURE FUEL PUMP AND LINE, AND REPLACED THE PARTS. THIS WAS THE FIRST OF FOUR REPLACEMENTS OF THE HIGH PRESSURE FUEL PUMP ON MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460146May 31, 2012
ENGINE, FUEL/PROPULSION SYSTEM
IN AUGUST OF 2008, 12 MONTHS AFTER PURCHASING MY CAR, IT FOR A 2ND TIME IN 1 YEAR, STARTED TO SMELL STRONGLY LIKE GASOLINE INSIDE THE CABIN. I BROUGHT IT IN TO MINI OF CONCORD, AND THEY FOUND A LEAK IN THE HIGH PRESSURE FUEL PUMP AND LINE, AND REPLACED THE PARTS - FOR A 2ND TIME. THIS WAS THE SECOND OF FOUR REPLACEMENTS OF THE HIGH PRESSURE FUEL PUMP IN MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460213May 31, 2012
STEERING
POWER STEERING SUDDENLY DOES NOT SEEM TO WORK. THE STEERING IS DIFFICULT AND JERKY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460147May 31, 2012
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ONE MONTH AFTER MINI OF CONCORD REPLACED MY HIGH PRESSURE FUEL PUMP FOR THE GASOLINE LEAK AND STRONG GAS SMELL WITHIN THE CABIN, AGAIN THE GAS SMELL STARTED UP IN THE CABIN (FOR ALL TRIPS). I TOOK IT BACK TO MINI OF CONCORD (THIS IS 14 MONTHS AFTER BUYING CAR), AND THEY AGAIN FOUND A LEAK IN THE HIGH PRESSURE FUEL PUMP AND LINE, AND REPLACED THE PARTS - AGAIN. THIS WAS THE THIRD OF FOUR REPLACEMENTS OF THE HIGH PRESSURE FUEL PUMP ON MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460148May 31, 2012
STEERING
TL* THE CONTACT OWNS A 2005 MINI COOPER S. THE CONTACT STATED THAT THE POWER STEERING FAILED AND WHILE AT A TRAFFIC STOP, THE CONTACT WAS UNABLE TO TURN THE WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE ELECTRONIC POWER ASSIST WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460149May 31, 2012
ENGINE, FUEL/PROPULSION SYSTEM
EIGHT MONTHS AFTER MINI OF CONCORD REPLACED MY HIGH PRESSURE FUEL PUMP FOR THE GASOLINE LEAK AND STRONG GAS SMELL WITHIN THE CABIN, AGAIN THE GAS SMELL STARTED UP IN THE CABIN (FOR ALL TRIPS). I TOOK IT BACK TO MINI OF CONCORD (THIS IS 22 MONTHS AFTER BUYING CAR), AND THEY AGAIN FOUND A LEAK IN THE HIGH PRESSURE FUEL PUMP AND LINE, AND REPLACED THE PARTS - AGAIN. THIS WAS THE FOURTH REPLACEMENT OF THE HIGH PRESSURE FUEL PUMP ON MY CAR! THEY ALSO REPLACED THE TIMING CHAIN TENSIONER BECAUSE OF THE LOUD NOISE IT WAS MAKING ON STARTUP. AND THE INLET CAMSHAFT POSITION SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460026May 30, 2012
STEERING
PARKED CAR ON CITY STREET AND TURNED OFF CAR. HEARD HIGH-PITCHED NOISE LIKE SOMETHING WAS STILL RUNNING. TURNED CAR ON AND BACK OFF AGAIN. STILL HEARD NOISE. SAW GRAY, ACRID SMOKE BILLOWING FROM BENEATH HOOD. CAR STARTED BUT POWER STEERING WAS OUT. HAD CAR TOWED TO DEALER. HIGH-PITCHED NOISE WAS POWER STEERING PUMP FAN WHICH DIDN'T TURN OFF WHEN CAR WAS TURNED OFF WHICH BURNT OUT THE POWER STEERING PUMP, WIRES, HARNESS AND OTHER RELATED PARTS. $2000 REPAIR MADE AT MINI/BMW DEALER IN SAN FRANCISCO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459920May 29, 2012
ENGINE
I JUST BOUGHT A MINI COOPER S WITH 70,000 MILES ON IT AND THE ENGINE LIGHT CAME ON. I NOW SEE WHERE ERROR CODE P0012 IS AFFECTED BY SERVICE BULLETIN SIM-11-02-07 AND PUMA MEASURE 10686850-13. THE FACT THAT THE ENGINE PROCESS AFFECTING THE OIL CONDITION IS THE START OF THIS OCCURRENCE AND YIELDING SOME ISSUES WITH THE VANOS UNIT AND THE TIMING CHAIN, I AM AT A LOSS. NOW THIS IS MY PROBLEM, AND IT IS ALL THE FAULT OF MINI. I AM WONDERING WHAT TO DO?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459748May 26, 2012
STEERING
POWER STEERING INTERMITTENTLY GOES OUT AND STEERING BECOMES VERY DIFFICULT (I.E. HARD TO CONTROL THE CAR). THIS PROBLEM HAS OCCURRED SEVERAL TIMES WITHOUT WARNING AND AFTER RESTART GOES AWAY. IN FEBRUARY OF 2012 THERE WAS A RECALL FOR THIS SPECIFIC PROBLEM IN CANADA. THIS IS A SAFETY ISSUE, PLEASE RECTIFY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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