MINI Cooper Complaints

4,588 consumer complaints on file.

#10532865July 31, 2013
ELECTRICAL SYSTEM, POWER TRAIN
THIS IS THE 2ND TIME THIS HAS HAPPENED. I FILED A COMPLAINT THE FIRST TIME IN 2012. HERE IS THE COMPLAINT THAN AND IT IS A REPEAT OF THE SAME PROBLEM. I HAVE CHECKED THE WEB AND OTHERS HAVE EXPERIENCED THIS SAME DESIGN PROBLEM I HAVE SPENT $1,100 ALREADY AND NOW AN REQUIRED TO PAY ANOTHER $1,400 FOR THE SAME PROBLEM. I WENT ON-LINE AND OTHERS HAVE HAD THIS PROBLEM. I WROTE THE DEALER AND MINI-COOPER/BMW ABOUT THIS AND RECEIVED A RUDE DENIAL. HERE IS THE ISSUE (#2): "TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE GEAR LINK BECAME STUCK AS THE CONTACT WAS ATTEMPTING TO REVERSE FROM A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSED THE FAILURE. THE DEALER STATED ADVISED THAT BECAUSE THE CUP HOLDER WAS ABOVE THE GEAR SHIFTER, THE DESIGN WOULD ALLOW ANY SPILLED LIQUID TO EASILY ENTER THE SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 5,000. UPDATED 03/23/12*LJ THE CONSUMER STATED THE COFFEE HOLDER SITS RIGHT OVER THE AREA WHERE THE DEALER SATED COFFEE RUINED THE TRANSMISSION COMPONENT. IT IS NOT SEALED AND THE PLACEMENT OF A LIQUID HOLDER OVER A VULNERABLE EXPENSIVE PIECE OF ELECTRICAL EQUIPMENT WITHOUT ADEQUATE PROTECTION IS A NEGLIGENT DESIGN. UPDATED EVOQ 04/18/12" [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532490July 29, 2013
POWER TRAIN
AUTO TRANSMISSION CVT FAILURE. I'M THE ORIGINAL OWNER OF THIS 2003 MINI COOPER WITH ONLY 58,000 MILES AND THIS CAR IS JUST SITTING IN MY GARAGE. THE MINI DEALER WANTS $9,000 TO R&R THE TRANS. I CAN'T AFFORD TO FIX. I FEEL BMW / MINI SHOULD BE ASHAMED OF THEM SELVES. LAST YEAR THE MINI DEALER CHARGE ME OVER $2,100 TO R&R THE STEERING PUMP WHEN THE CAR HAD UNDER 50,000 MILES ON IT. BMW / MINI SHOULD HAVE TO PAY UP OR REPLACE THESE CVT TRANS. T/Y *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532266July 28, 2013
ENGINE
AT LESS THAN 33,000 MILES THE ENGINE BEGAN MAKING A LOUD CRANKING NOISE. OIL WAS VERY RECENTLY CHANGED, BUT CHECKED THE LEVEL ANYWAY AND FOUND IT WAS DOWN ABOUT 2 QUARTS. ADDED OIL AND ENGINE NOISE WAS REDUCED. DROVE A FEW HUNDRED MORE MILES AND ENGINE NOISE RETURNED. OIL WAS AGAIN LOW. TOOK CAR TO OUR MECHANIC AND THEY DIAGNOSED TIMING CHAIN TENSIONER PROBLEMS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CRITICAL TIMING CHAIN FAILURE CAN LEAD TO PREMATURE ENGINE FAILURE. THIS IS A SAFETY ISSUE BECAUSE THE FAILING TIMING CHAIN CAN ALSO CAUSE THE MOTOR TO FAIL. OUR MECHANIC IN CONSULTANT WITH THE MINI DEALER INDICATES THAT THE ONLY WAY TO ENSURE THIS PROBLEM DOES NOT LEAD TO ENGINE FAILURE IS TO REPLACE THE CURRENT ENGINE WITH A NEW ONE THAT HAS THE TIMING CHAIN ISSUES RESOLVED. WE HAVE NO CHOICE BUT TO HAVE THIS REPAIR DONE AND IT WILL COST APPROXIMATELY $7000 AS THE VEHICLE IS NOT UNDER WARRANTY. THIS ISSUE HAS BEEN WIDELY REPORTED IN OTHER COMPLAINTS IN THIS DATABASE AS WELL AS ACROSS MANY MINI OWNER FORUMS. IT APPEARS THAT A RECALL ORDER SHOULD BE ISSUED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532274July 28, 2013
STEERING, ENGINE, ELECTRICAL SYSTEM
IN SEPTEMBER 2012 I NOTICED A LOUD FAN NOISE THAT WOULDN'T TURN OFF. THE CAR WAS ALSO OVERHEATING. I NOTICED THAT IT WAS VERY HARD TO STEER THE CAR, BUT I THOUGHT THAT WAS DUE TO THE OVERHEATING. MECHANIC DETERMINED FAILED CYLINDER HEAD GASKET IN 11/2012. THE RADIATOR WAS REPLACED AND THE THERMOSTAT WAS REPLACED. IN 11/2012 THE WATER PUMP WAS ALSO REPLACED. IN 12/2012 THE BATTERY HAD TO BE REPLACED. IN 06/2013 THE HEATER CORE WAS REPLACED. I BELIEVE THAT THESE ISSUES ARE DIRECTLY RELATED TO THE LOSS OF POWER STEERING AND THE ASSOCIATED FAN FAILING, WHICH CAUSED THE CAR TO OVERHEAT AND THE BATTERY TO FAIL. PLEASE SEE NHTSA COMPLAINTS 10453158, 10444328, 10379750, 10442431,10379459 FOR SIMILAR CASES OF THESE SAME ISSUES RELATED TO THE FAILURE OF POWER STEERING AND THE ASSOCIATED PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532276July 28, 2013
ENGINE
ENGINE BAY STARTED SMOKING. PULLED THE CAR OVER AND NOTICE THE TURBO OIL LINE WAS LEAKING HOT OIL EVERYWHERE. COULD OF RESULTED IN A ENGINE BAY FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532089July 26, 2013
ENGINE, POWER TRAIN
WHILE DRIVING UP AN INCLINE ON A SEMI-RURAL ROAD IN ORANGE COUNTY, CA, MY CAR APPEARED TO BE UNABLE TO SHIFT GEARS (IT IS AN AUTOMATIC TRANSMISSION). MY HEAD LURCHED FORWARD AND BACK AGAIN FORCEFULLY, AND I WAS UNABLE TO DRIVE MORE THAN 20 MPH ON A 60 MPH SPEED LIMIT ROAD FOR THE NEXT MILE, UNTIL I ARRIVED AT MY DESTINATION. LUCKILY NO ONE WAS CLOSE BEHIND ME, OR I COULD HAVE BEEN REAR-ENDED, AND LUCKILY I WAS CLOSE TO MY FINAL DESTINATION. I DRIVE A 2008 MINI COOPER CLUBMAN S, AUTOMATIC WITH PADDLE SHIFTERS. IT IS ABOUT $8,300 TO $9,700 TO REPAIR IT (2 DIFFERENT REPAIR QUOTES OBTAINED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531796July 25, 2013
ENGINE
I WAS DRIVING IN MODERATE TRAFFIC (40MPH) WHEN MY CAR SUDDENLY JERKED SO HARD IT FELT LIKE SOMEONE HIT ME FROM BEHIND. PRIOR TO THIS INCIDENT, I WAS FEELING THE JERKINESS SLIGHTLY AND INTERMITTENTLY (FELT LIKE DOWNSHIFTING). AFTER READING PEOPLE'S COMPLAINTS IN MINI FORUMS, I'M STARTING TO THINK THIS COULD BE THE BEGINNING OF MY TRANSMISSION FAILURE. LUCKILY NO ONE WAS HURT BUT IF THIS CONTINUES, THERE COULD BE SOME MAJOR INJURIES INVOLVED. ABOUT FOUR MONTHS AGO, MY MINI STARTED TO OVERHEAT. I GET MY CAR SERVICED REGULARLY SO I DIDN'T UNDERSTAND HOW MY WATER LEVELS AND OIL LEVELS GOT SO LOW TO OVERHEAT MY CAR. AFTER READING UP ON THIS, OTHER MINI OWNERS FACED SIMILAR ISSUES. SO NOW, I AM REQUIRED TO CHECK WATER AND OIL LEVELS AT EVERY 1500 MILES TO AVOID OVERHEATING. A LITTLE HIGH MAINTENANCE? TELL ME ABOUT IT!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531882July 25, 2013
STEERING
POWER STEERING FAILED WHILE ATTEMPTING TO TURN IN AN INTERSECTION. ALMOST CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531628July 24, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2012 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT THE SEAT BELT ALARM WOULD SOUND WHEN NO ONE WAS OCCUPYING THE PASSENGER'S SEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER STATED THAT THE FAILURE WAS NORMAL. THE DEALER DID NOT REQUIRE ANY REPAIRS TO THE VEHICLE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531710July 24, 2013
STEERING
EXITING THE INTERSTATE,I ALMOST WENT OFF THE ROAD WHEN STEERING THE CAR BECAME VERY DIFFICULT AND TURNING THE CAR WAS ALMOST IMPOSSIBLE. I PARKED THE CAR FOR ABOUT 6 HOURS, TRIED IT AGAIN, STEERING SEEMED TO HAVE RETURNED TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526430July 23, 2013
AIR BAGS
RECENTLY PURCHASED A 2006 MINI COOPER FOR MY TEEN CHILD. WE NOW DISCOVERED THAT THE PASSENGER AIRBAG NOTIFICATION SHOULD NOT BE ON. WE TOOK IT TO A BMW DEALER TO HAVE THIS LOOKED, AND WE WERE TOLD THAT IT'S DUE TO A FAULTY PASSENGER OCCUPANCY SENSOR IN THE PASSENGER SEAT BOTTOM REQUIRING A REPLACEMENT AT A COST OF $1700. AFTER FURTHER INVESTIGATION, I SEE THAT THIS IS A COMMON PROBLEM. THIS COULD BE SAFETY CONCERN, AND I BELIEVE THAT BMW SHOULD BE RESPONSIBLE TO HAVE THIS PROBLEM CORRECTED. I AM NOT SURE IF THE AIRBAG WILL DEPLOY IF A PASSENGER IS SEATED. THIS IS A SITUATION THAT NEEDS TO BE REMEDIED THROUGH A RECALL. MINI SHOULD EXTENDED THEIR AIRBAG SYSTEM WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531515July 23, 2013
ENGINE
I CHANGE MY OIL EVERY 3K ON THE DOT. I CHECK IT REGULARLY. FULLY SYNTHETIC EVERY TIME. I WAS TOLD WHEN I BOUGHT MY MINI WITH 42K THAT THE RATTLE UNDER THE HOOD WAS NORMAL. AT APPROX. 50K I HEARD THE SAME METAL RATTLE THAT SOUNDED LIKE A CHAIN SMACKING PLASTIC, SO I BROUGHT IT IN TO BE CHECKED. NOW I'M STUCK WITH A TIMING CHAIN REPLACEMENT THAT'S GOING TO COST UPWARDS OF $2,000. NOW I'M NOT ONE TO COMPLAIN OF NORMAL WEAR AND TEAR PARTS BUT WHO HAS A TIMING CHAIN GO OUT AT 50K? IF YOU GOOGLE TIMING CHAIN ISSUES YOU WILL SEE. THERE ARE TONS OF PEOPLE WHO ARE HAVING THE SAME ISSUE. LUCKILY MINE WAS CAUGHT IN MY DRIVEWAY. IF THIS CHAIN GOES OUT ON A HIGHWAY... THIS CAN EASILY CAUSE A FATAL ACCIDENT... PLEASE DON'T WAIT FOR AN ACCIDENT TO HAPPEN. GET THESE CHAINS REPLACED WITH ONES THAT HAVE BEEN QUALITY CONTROLLED. THIS IS A TRUE SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531526July 23, 2013
AIR BAGS
I HAD TO GO AHEAD AND HAVE THE AIR BAG SENSORS IN THE PASSENGER SEAT REPLACED LAST WEEK, BECAUSE I WILL HAVE A PASSENGER ON A TRIP TO UTAH SOON. WHEN I COMPLAINED TO ONE OF THE SERVICE PEOPLE, THAT THE PASSENGER SEAT WAS RARELY USED, HE STARTED BLOVIATING AS TO HOW HEAT CAN BREAK DOWN THE MATERIALS IN THE SENSORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526206July 22, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT THE BRAKE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO REPLACED THE BRAKES HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN STATED THAT THE ANTI-SKID SYSTEM HAD FAILED AND AS A RESULT, THE DSC MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 34,000 AND THE CURRENT MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526230July 22, 2013
AIR BAGS
2006 MINI COOPER S PASSENGER AIRBAG LIGHT (ABOVE REARVIEW MIRROR) IS ILLUMINATED CONSTANTLY (SEAT OCCUPIED OR NOT). LOCAL MINI COOPER DEALERSHIP SAYS THE PROBLEM IS THE SENSOR PAD, WHICH IS WOVEN INTO THE SEAT BOTTOM, AND THE WHOLE SEAT BOTTOM MUST BE REPLACED AT A COST OF $1650. DEALER SERVICE MANAGER SAYS THAT MINI USA WILL NOT HELP WITH THIS, AS THE CAR IS OUT OF WARRANTY AND HAS 100K MILES. I USED AN SRS SCAN TOOL TO CONFIRM THAT CODE 71 (SEAT OCCUPANCY SENSOR II) IS SET AND COMES RIGHT BACK AFTER CLEARING IT. QUICK SEARCH THROUGH NHTSA COMPLAINTS AND ONLINE MINI ENTHUSIAST FORUMS SHOWS THIS IS A FREQUENT PROBLEM, ESPECIALLY IN THE 2005-06 MODEL YEARS. CLEARLY A SEVERE SAFETY DEFECT WHICH MINI USA (BMW) SHOULD HAVE ADDRESSED. NO ONE CAN TELL ME IF THE PASSENGER AIRBAG WILL DEPLOY IN A CRASH OR NOT. I ALSO FIND IT INTERESTING THE WIDE RANGE OF REPAIR COSTS THAT OTHERS WHO HAVE POSTED HERE WERE QUOTED BY THEIR LOCAL MINI DEALERS (SEEMS LIKE ANYWHERE FROM $1000 - $2000). SOMETHING IS NOT RIGHT WITH THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525703July 19, 2013
POWER TRAIN
MINI COOPER BROKE DOWN IN THE MIDDLE OF A BUSY INTERSECTION DURING MORNING RUSH HOUR TRAFFIC. LEFT MY WIFE STRANDED. PROBLEM IS THE DEFECTIVE CVT AUTOMATIC TRANSMISSION. THE BELT BROKE IN TRANSMISSION. FOUND OUT ONLINE OF ALL THE PEOPLE WHO ARE HAVING THE SAME PROBLEM. REPAIRS TO COST BETWEEN 6000 AND 9000 DOLLARS. SEVERAL CLASS ACTION SUITS FILED ALREADY. WHAT NEEDS TO HAPPEN BEFORE BMW RECALLS AND REPAIRS PROBLEM? DOES SOMEONE NEED TO DIE WHEN ONE OF THESE INFERIOR TRANSMISSIONS LETS GO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525704July 19, 2013
POWER TRAIN
MINI COOPER BROKE DOWN IN THE MIDDLE OF A BUSY INTERSECTION DURING MORNING RUSH HOUR TRAFFIC. LEFT MY WIFE STRANDED. PROBLEM IS THE DEFECTIVE CVT AUTOMATIC TRANSMISSION. THE BELT BROKE IN TRANSMISSION. FOUND OUT ONLINE OF ALL THE PEOPLE WHO ARE HAVING THE SAME PROBLEM. REPAIRS TO COST BETWEEN 6000 AND 9000 DOLLARS. SEVERAL CLASS ACTION SUITS FILED ALREADY. WHAT NEEDS TO HAPPEN BEFORE BMW RECALLS AND REPAIRS PROBLEM? DOES SOMEONE NEED TO DIE WHEN ONE OF THESE INFERIOR TRANSMISSIONS LETS GO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525765July 19, 2013
WHEELS
MINI NATIONAL AND THE DEALERSHIP SAYS THAT A LUG WRENCH IS NOT INCLUDED IN CARS MOUNTED WITH RUN-FLAT TIRES. THAT PUTS THE OWNER AT THE MERCY OF MINI'S ROAD-SIDE ASSISTANCE, WHICH DEPENDS ON CELLULAR SERVICE. IF THE OWNER CAN'T CONNECT WITH ROADSIDE ASSISTANCE, THERE IS NO WAY TO REMOVE TIRES TO TAKE FOR REPAIR OR REPLACEMENT. THIS IS A POTENTIAL SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525792July 19, 2013
STEERING
HEARD CLICK WHILE TURNING WHEEL WAS ADVISED STEERING HOSE NEEDED REPLACEMENT LAST JULY 12 2012 HAD REPAIR MADE. NOW WITH ONLY 78K ON CAR HEARING CLICK AGAIN - TOOK TO MECHANIC ADVISING WHOLE POWER STEERING PUMP NEEDS REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525672July 18, 2013
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
FROM MY RESEARCH, THE 2006 MINI HAS A FAULTY PASSENGER OCCUPANCY SENSOR IN THE PASSENGER SEAT BOTTOM REQUIRING A REPLACEMENT AT A COST OF OVER $1000. SINCE 2006 WAS THE FIRST YEAR FOR THIS REQUIREMENT, I BELIEVE THEY DID NOT PROPERLY TEST THE DEVICE BEFORE RELEASING THEM INTO PRODUCTION AS I HAVE RESEARCHED AND READ ON MANY FAILURES OF THIS DEVICE. I CANNOT DETERMINE CONCLUSIVELY IF THE AIRBAG WILL OR WILL NOT DEPLOY IN THIS SITUATION AND MINI WILL BE LIABLE IN A SITUATION IF IT DOES NOT DEPLOY THE AIRBAG PROPERLY WITH A PASSENGER SEATED. THIS IS A SITUATION THAT NEEDS TO BE REMEDIED THROUGH A RECALL. MINI EXTENDED THEIR AIRBAG SYSTEM WARRANTY ON THE 2002 - 2005 MODELS TO 10 YEARS OR 150,000 MILES AND SHOULD DO THE SAME FOR THE 2006+ MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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