Mercury Tracer Complaints

567 consumer complaints on file.

#608148February 1, 1999
SEAT BELTS:FRONT:ANCHORAGE
SEAT BELT DOES NOT FIT CONSUMER PROPERLY, EXTENDERS ARE NOT AVAILABLE. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#834025January 27, 1999
AIR BAGS:FRONTAL
WHEN VEHICLE SLID OFF THE ROAD AND WENT DOWN INTO A DITCH, AIR BAGS ON THE DRIVER'S AND PASSENGER'S SIDES DEPLOYED, BUT THE PASSENGER'S SIDE AIR BAG DID NOT INFLATE, CAUSING THE PASSENGER TO HIT HER FACE ON THE WINDSHIELD. THE VEHICLE HAS BEEN TOTALLED BY THE INSURANCE COMPANY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#834037January 27, 1999
SUSPENSION:FRONT
WHEN DRIVING AT ANY SPEED THE FRONT OF THE VEHICLE IS SHAKING AND IT FEELS LIKE THE FRONT END IS GETTING READY TO FALL OFF, CAUSING THE CONSUMER TO PULL OVER AND KEEP CHECKING FOR THE VEHICLE. VEHICLE HAS BEEN IN THE SHOP FOR REPAIRS FIVE TO SEVEN TIMES, AND DEALER CAN'T DETERMINE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#527399January 6, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED TO ENGAGE INTO APPROPIATE GEAR AND "SLIPPED" INTO NEUTRAL ALMOST CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#833051January 5, 1999
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WIRING HARNESS IN THE HATCHBACK HAS SHORTED OUT, CAUSING THE BRAKE AND TAIL LIGHTS TO BE INOPERATIVE. DEALER SAID IT CAME FROM ORDINARY WEAR AND TEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832926December 31, 1998
VEHICLE SPEED CONTROL
WHEN VEHICLE IS SLOWING DOWN OR COMING TO A STOP THE VEHICLE WILL SUDDENLY ACCELERATE INTERMITTENTLY WHICH COULD CAUSE AN ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#832495December 21, 1998
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHEN PUMPING FUEL INTO THE FUEL TANK, IT DOES NOT ENTER THE TANK PROPERLY AND BACKS UP IN THE FILLER NECK, WHICH CAUSES THE FUEL PUMP TO SHUT OFF AND FUEL TO SPILL FROM THE TANK. THE VEHICLE HAS BEEN AT THE DEALER 3 TIMES FOR THIS PROBLEM, DEALER NOT ABLE TO CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#543090December 17, 1998
VISIBILITY:GLASS, SIDE/REAR
GLASS ON VEHICLE IS EXTREMELY DIFFICULT TO SEE THROUGH IN SUNLIGHT DUE TO LARGE AREA OF GLASS AND SLANT OF GLASS (DESIGN), POSSIBLE TINTING WOULD ILLIMINATE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#831734December 3, 1998
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
97S79; VEHICLE HAD FUEL LEAKING FROM THE FRONT OF THE FUEL TANK. DEALER WAS CONTACTED AND STATED THE VIN DID NOT COMPLY TO THE RECALL, THE FUEL TANK WAS REPLACED AT OWNER'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#701036December 1, 1998
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ON 11/27/1998, I TOOK MY CAR TO GET A REGULAR OIL CHANGE, THE MECHANIC FOUND THAT THE FUEL TANK WAS LEAKING FUEL. I THEN TOOK THE CAR TO A LINCOLN MERCURY DEALERSHIP THAT DAY. THE SERVICE MANAGER TOLD ME THAT THE "SEAM" IN THE TANK COULD BE CRACKED, AND PROCEEDED TO TELL ME THAT THE NEED TO INVESTIGATE IT TO SEE WHAT THE PROBLEM WAS. ON 11/30/1998, I WAS TOLD THAT THE FUEL TANK WAS LEAKING AND IT NEEDED TO BE REPLACED. ON 12/01/1998 I WAS TOLD THAT THEY DETERMINED THAT IN FACT THE SEAM WAS LEAKING ON THE TANK AND THAT THEY WOULD REPLACE IT. THIS IS BASICALLY THE SAME ISSUE THAT HAPPENED A FEW YEARS AGO WITH THE FORD ESCORT, BUT IT WAS RECALLED. I SPOKE TO A FORD CUSTOMER REP., AND SHE SAID THAT BECAUSE IT WAS A FORD RECALL, NOT MERCURY, THERE WAS NOTHING THAT COULD BE DONE. THIS IS NOW COSTING ME AT LEAST $500.00 FOR THE REPAIRS AS WELL AS APPROX $40.00 PER DAY FOR RENTAL CAR FEES AND I GOT THE RENTAL CAR ON 11/28/1998. IS THERE ANYTHING THAT I CAN DO REGARDING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#700946November 27, 1998
STEERING, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
STEERING, SHIMMERING LIKE THE FRONT END WAS OUT OF LINE, SERVICE ENGINE SOON LIGHT CAME ON AND WENT OFF 2 TIMES THIRD TIME WENT TO DIXIE AND SET UP TO HAVE IT CHECK SINCE THE LIGHT STAYED ON THIS TIME AND DID NOT GO BACK OFF. SEATBELT, WILL NOT LATCH AT TIMES I HAVE TO KEEP TRYING TO PRESS IN THE RELEASE BUTTON FOR IT TO FINALLY LOCK. AT TIMES WOULD COME OFF WHILE DRIVING. DIXIE SET UP AN APPOINTMENT 1 WEEK AFTER I WENT THERE TO HAVE ALL OF THE ABOVE CHECKED.DATE DIXIE MOTORS LOOKED AT CAR JULY 24,1998. KEEPED CAR ABOUT 7 HRS. TOLD ME THEY CLEANED SEATBELT, DID NOT TELL ME WHAT WAS WRONG WITH STERRING AND THE ONLY THING FIXED WAS SERVICE ENGINE LIGHT. ON JULY 30,1998 3 DAYS AFTER BRINGING MY CAR IN TO BE FIX THE STEERING GRAB TO RIGHT COMING OUT OF CURVE AND SEATBELT CAME OFF WHEN THE CAR HIT A POLE. INJURING MY ARM,NECK AND LOWER BACK. ALL HAVE HEALED EXCEPT MY ARM. CALL A FORD REPERSENTIVE THEY HAD THE CLAIM DIVIONS CALL ME. I WENT TO BRUMFIELD FORD IN AMITE SINCE I DO NOT TRUST THE DIXIE MOTOR. MR RAFF CALLED DIXIE MOTORS LAST WEEK THEY TOLD HIM I HAVE NEVER BROUGHT MY CAR IN TO BE SERVICE. I SHOWED MR. RAFF THE WORKORDER PAPER 42094 CUSTOMER#35145, HE DID NOT UNDERSTAND WHY THEY SAID I DID NOT BRING THE CAR THERE. I DO NOT KNOW WHAT TO DO ANYMORE, I HAVE A NEW CAR I'M AFRAID TO DRIVE PLEASE HELP. THANK YOU JANELLE NEGROTTO( DOT NUMBER: AP7JJKUU TIRE SIZE: P185/65R14 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#831230November 23, 1998
ENGINE AND ENGINE COOLING:ENGINE
ENGINE TAPS AND CUTS OFF WHILE DRIVING. ENGINE CHECK LIGHT COMES ON. DEALER CONTACTED AND IS AWARE OF THE PROBLEM. STATED THE PROBLEM CAUSED BY CRACKED CRANKSHAFT. AFTER ENGINE REPLACED, PROBLEM CONTINUED AND DEALER SAID THE TRANSMISSION NEEDED TO BE REPLACED. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#831231November 23, 1998
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES WERE GRINDING AND SQUEAKING. TO STOP THE VEHICLE THE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR. CONTACTED THE DEALER AND THEY DENIED THE SERVICE. FOUND THE VEHICLE WAS UNDER ANOTHER VIN #. REPAIR WORK STILL CANNOT BE DONE BECAUSE THE WARRANTY HAS EXPIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#830991November 18, 1998
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER HAS BEEN EXPERIENCING PROBLEMS WITH BATTERY. WHEN CONSUMER STARTED VEHICLE HEARD A BAN, AND SAW SMOKE COMING FROM THE HOOD. WHEN SHE LOOKED UNDERNEATH SAW ASHES. THE MANUFACTURER HAS NOT BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#830132November 4, 1998
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES INTERMITTENTLY GO ALL THE WAY TO THE FLOOR, USUALLY UNDER 20MPH, DRY AND WET PAVEMENTS, EXTENDED STOPPING DISTANCE OCCURS. DEALER NOT AWARE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#830014November 3, 1998
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS:FRONTAL
CONSUMER PARALLEL PARKED WHEN GAS PEDAL GOT STUCK AND VEHICLE STARTED TO ACCELERATE, CAUSING VEHICLE TO HIT ANOTHER VEHICLE IN THE REAR AND A PUBLIC TREE. ALSO BOTH AIR BAGS DID NOT DEPLOY. VEHICLE'S ESTIMATED DAMAGES WAS $4000.00 PLUS. DEALER/MANUFACTURER WER NOT NOTIFIED AT THIS TIME. *AK *NLM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#829479October 26, 1998
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THERE WAS A GAS SMELL AROUND THE CAR AND IN THE GARAGE, DEALER CONTACTED AND STATED A HOLE FOUND IN THE GAS TANK. REPAIR WORK DONE AT CONSUMER'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#829101October 16, 1998
SEAT BELTS
INTERMITTENTLY WHILE DRIVING THE ELECTRIC SHOULDER STRAP MOVES UP AND DOWN CONSTANTLY . ALSO GETS STUCK AND RELEASES AND REPAIRS ISELF. NOW, SHOULDER STRAP MAKES WEIRD NOISES AND IS STUCK IN THE MIDDLE. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#781123October 10, 1998
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#780706October 5, 1998
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR LIFT GATE SUPPORT FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Tracer