Mercury Sable Complaints

5,381 consumer complaints on file.

#10097644October 25, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING CONSUMER APPLIED THE BRAKES TO AVOID ANOTHER VEHICLE AND IT CRASHED INTO THE OTHER VEHICLE ON THE PASSENGER'S SIDE. NO INJURIES REPORTED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. ON 11-01-04 THE PROBLEM RECURRED. THE*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10097318October 21, 2004
STRUCTURE
WATER LEAKED INTO THE A/C FAN MOTOR, CAUSING FAILURE TO THE A/C UNIT. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096164October 21, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR HAS ALWAYS SHIFTED HARD. AT APPROXIMATELY 90K MILES AUTOMATIC TRANSMISSION STARTED TO FAIL EVIDENCED BY GEAR SLIPPAGE AND CAR DECELLERATING WHILE BEING DRIVEN. TRANSMISSION PUMP WAS ALSO "KNOCKING". CAR WAS TAKEN TO TRANSMISSION SHOP AND THEY STATED THAT A 10 CENT "O" RING HAD FAILED IN THE TRANSMISSION PUMP AND THAT THE TRANSMISSION PUMP HAD LITERALLY "COME APART". ALSO, THE TRANSMISSION PAN HAD A SMAL, SHINY INDENTION WHERE THE PUMP WAS LOCATED, FURTHER EVIDENCE OF WHERE THE PROBLEM POSSIBLY ORIGINATED. THEY HAD ALSO STATED THAT THEY HAVE SEEN NUMEROUS TUARUS' AND SABLES WITH THE SAME PROBLEM. TRANSMISSION WAS COMPLETELY REBUILT AT A COST OF $1700.00 AND THE PUMP WAS REPLACED WITH ONE WITH A METALLIC "O" RING TO HELP ELIMINATE FURTHER FAILURES. I PERSONALLY TAKE GREAT CARE AND PRIDE WITH MY VEHICLES AND ON AVERAGE HAVE CHECKED ALL FLUID LEVELS, INCLUDING THE TRANSMISSION FLUID ON A BIMONTHLY BASES. THE TRANSMISSION FAILURE WAS RATHER SUDDEN WITH NO WARNING, TO INCLUDE AN ENGINE LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096165October 21, 2004
SUSPENSION:FRONT:HUB
CAR WAS TWO YEARS OLD WHEN PURCHASED, AND HAD 60K MILES. I NOTED THAT CAR WOULD SHAKE, ESPECIALLY DURING BRAKING. I ALSO NOTED THAT VEHICLE PULLED TO ONE SIDE DURING BRAKING. I TOOK CAR TO SHOP AND FOUND THAT THE BRAKE DISCS HAD TO BE TURNED DUE TO WARPAGE. (I WAS TOLD THAT THIS WAS COMMON ON THESE VEHICLES, INCLUDING TUARUS') THIS ELEVIATED MOST OF THE PROBLEMS, BUT WAS TOLD THAT THE TIE RODS, AND TIE ROD ENDS WERE WORE OUT AND HAD TO BE REPLACED. I PERSONALLY LOOKED AT THE ORIGINAL TIE RODS AFTER THEY WERE REPLACED AND NOTED THAT THEY WERE WORE OUT. THIS PROBLEM COULD HAVE POSSIBLY RESULTED IN PREMATURE BRAKING AND LOSE OF CONTROL OF THE VEHICLE. THERE WAS A NOTABLE DIFFERENCE IN THE BRAKING DISTANCE AND ABILITY TO CONTROL VEHICLE AT HIGHER SPEEDS. I STILL HAVE THE ORIGINAL TIE RODS, AND ENDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097201October 20, 2004
ELECTRICAL SYSTEM
THE VEHICLE STALLED INTERMITTENTLY WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS AT THE DEALER FOR REPAIRS. THE CONDITION MAYBE DUE TO AN ELECTRICAL PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094049October 20, 2004
VEHICLE SPEED CONTROL
WHILE ATTEMPTING TO STOP IN TRAFFIC THE VEHICLE ACCELERATED SUDDENLY AND THE BRAKES FAILED TO STOP THE VEHICLE. AS A RESULT THE CONSUMER WAS INVOLVED IN AN ACCIDENT. THE DRIVER SUSTAINED A FRACTURED SPINAL CORD. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10092912October 19, 2004
TIRES:VALVE
PROBLEMS WITH TIRE EQUIPMENT ON VEHICLE.*MR THE VEHICLE'S RIMS CUT THE TIRES AND VALVE STEMS. THE CONSUEMR HAS SPENT OVER $150N ON TIRE REPAIRS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090185October 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
AUTOMATIC TRANSMISSION GEAR INDICATOR WAS MISSING FROM THE INSTRUMENT PANEL. THE CONSUMER DID KNOW WHAT GEAR THE VEHICLE WAS IN. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093935October 11, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE INCIDENT I AM WRITING ABOUT RELATES TO THE ELECTRIC DOOR LOCKS ON THE 1999 MERCURY SABLE. AFTER MANY MONTHS OF HAVING PASSENGER SIDE DOOR LOCKS NOT RESPONDING TO THE DRIVER OR PASSENGER SIDE CONTROLS, I TOOK THE CAR IN FOR REPAIRS TO MY LOCAL MECHANIC. $450 LATER THE MECHANIC WAS ABLE TO REPLACE THE PROBLEM PARTS WITH THE STATEMENT THAT MERCURY WAS HAVING A LOT OF PROBLEMS WITH THIS SERIES OF LOCKING MECHANISM'S AND IT APPEARED MERCURY HAD A WIDE SPREAD, PERVASIVE PROBLEM. I CONSIDER THIS AN UNSAFE CONDITION AS IT PREVENTS THE DRIVER FROM INSURING THAT ALL DOORS ARE LOCKED WHEN TRANSPORTING YOUNG CHILDREN WITHOUT THE DRIVER EXITING THE VEHICLE OR CRAWLING ACROSS TO THE OPPOSITE SIDE TO LOCK THE PASSENGER SIDE DOORS. WHAT CAN BE DONE TO TRACK THIS PROBLEM AND HOW CAN MERCURY BE REQUIRED TO CONSIDER THIS A RECALL ISSUE AND TAKE STEPS TO CORRECT AND REPLACE THE DOOR LOCKING MECHANISM? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093761October 7, 2004
STRUCTURE:BODY:DOOR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
1. VEHICLE IS STILL UNDER MANUFACTURER'S 3 YR BUMPER TO BUMPER WARRANTY BUT THEY WILL NOT REPAIR A RUPTURE IN THE BODY (FATIGUE?) WHICH HAS ALLOWED THE DRIVER SIDE DOOR LOCK TO COME LOOSE. THE RUPTURE IS PROGRESSIVELY INCREASING. BROUGHT TO ATTENTION OF DEALER, MALL OF GEORGIA FORD IN BUFORD GA, TEL. 770-932-4060, ON 10-27-2003. DEALER PROMISED TO ORDER PART AND CALL MY WIFE AT HOME ON ITS ARRIVAL. I WENT OUT OF THE COUNTRY FOR 4 MONTHS. MY WIFE NEVER REC'D ANY CALL. ON MY RETURN, I CALLED THE DEALER AND WAS TOLD "SORRY! PROCEDURE HAS NOW BEEN CHANGED. BRING IN VEHICLE, WE'LL PHOTOGRAPH IT, SEND IT TO FORD FOR A DECISION. AFTER GOING THROUGH THIS PROCEDURE I WAS TOLD "FORD DOES NOT ACKNOWLEDGE THIS TO BE A MANUFACTURING DEFECT" AND WILL NOT PAY. TALKED TO FORD MERCURY PEOPLE BUT THEY SAY THE DEALER DECIDED THAT IT WAS NOT COVERED UNDER WARRANTY, DEALER SAYS FORD MERCURY MADE THAT DECISION. I AM STUCK IN THE MIDDLE TRYING TO ARGUE WITH BOTH, WITH EACH SIDE PUTTING BLAME ON THE OTHER. THERE IS NO DAMAGE TO THE BODY WHERE THE BODY RUPTURE EXISTS AROUND THE LOCK ASSEMBLY HOLE IN THE DOOR BODY: THERE HAS BEEN NO ACCIDENT, NOBODY TRYING TO JIMMY OPEN THE LOCK TO STEAL THE CART ( AN ALARM IS INSTALLED IN THE CAR) AND I CAN FIND NO OTHER REASON FOR THE BODY TO START SPLITTING AT THE HOLE WHERE THE LOCK ASSEMBLY FITS. I NEED YOUR HELP TO HAVE FORD MERCURY LIVE UP TO THEIR WARRANTY AND, IF APPROPRIATE, HAVE A NEUTRAL PARTY EVALUATE THE PROBLEM. 2. ON 5-31-2003 WHILE DRIVING THE VEHICLE ON I-75 ABOUT 30 MILE SE OF ATLANTA, THE VEHICLE STARTED TO SKID WHEN THE BRAKE WAS APPLIED EVEN THOUGH IT HAS AN ABS SYSTEM INSTALLED AND A SCRUNCHING SOUND WAS HEARD AS THOUGH METAL WAS RUBBING AGAINST METAL. THE SAME EXACT SITUATION OCCURRED AGAIN ONCE MORE ON HWY 29 NEAR MY HOME IN LAWRENCEVILLE, GA. THIS IS A PROBLEM THAT OCCURS OCCASIONALLY, NOT EVERYTIME THAT THE BRAKES ARE APPLIED, AND HAS PROVED IMPOSSIBLE TO REPLICATE WHENEVER A MECHANIC HAS TRIED TO DIAGNOSE IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096842October 6, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RECALL NOTICE FOR DEFECT IN FORD AND LINCOLN MERCURY. *BF SUSPENSION:FRONT:SPRINGS:COIL SPRINGS RECALL ID NUMBER : 04V332000. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096799October 6, 2004
AIR BAGS:FRONTAL
PASSENGER AIR BAG DEPLOYED, HOWEVER, DRIVER SIDE AIR BAG DID NOT. *BF THIS INCIDENT WAS A COLLISION WITH A STATIONARY VEHICLE. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10095175October 6, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE PARKED FRONT DRIVER'S SIDE COIL SPRING FAILED. AS A RESULT, THE TIRE WAS PUNCTURED. ONE MONTH LATER, THE FRONT PASSENGER SIDE FAILED. *AK CONSUMER DOESN'T KNOW IF FIRST FAILURE WAS OCCURRED WHILE PARKED OR WHILE MOVING IT OUT OF 3FT OF SNOW. CONSUMER COULDN'T SEE IT UNTIL MOVED FROM SNOW, 2ND FAILURE OCCURRED IN THE PARKING LOT. BOTH TIMES IT RIPPED A 12' WHOLE IN THE TIRE. CONSUMER NEIGHBOR ALSO HAS THE SAME MODEL VEHICLE AND THE SAME PROBLEM. CONSUMER HAD TO REPLACE BOTH COIL SPRINGS AND TIRES.*SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093681October 6, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING TO WORK ON ONE OF THE FIRST "COLD" DAYS THIS FALL, MY WIFE HAD THE RIGHT REAR WINDOW IMPLODE INTO THE BACK SEAT. THERE WAS NO APPARENT PROJECTILE, NO FOREWARNING OTHER THAN A LIGHT CRACKLING NOISE BEFORE THE GLASS RAINED INTO THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091449October 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ON A INCLINE, THE VEHICLE SLIPPED OUT OF DRIVE TO REVERSE GEAR. THIS CAUSED THE VEHICLE TO ROLL BACK RESULTING IN DAMAGE TO THE VEHICLE. *JB THE DEALER REPLACED THE TRANSMISSION SHIFTER CABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10089924October 6, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER HEARD A NOISE COMING FROM THE LEFT REAR WHEEL. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY ONLY IDENTIFIED THE FRONT COIL SPRING AS BEING A POSSIBLE PROBLEM WHICH WAS CURRENTLYBEING RECALLED. THE VEHICLE HAD 38,000 MILES WHEN THE DEFECT OCCURRED.*AK THE ROTORS AND WHEEL BEARING WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096865October 5, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DEFECTIVE BRAKE SYSTEM. *BF THE CONSUMER STATED THE ABS WAS AS NON- EFFECTIVE AS A NORMAL HYDRAULIC BRAKING SYSTEM. THE CONSUMER STATED THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE LOCAL DEALER QUESTIONED AUTHENTICITY OF THE NOTICE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093536October 3, 2004
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS
REAR STEEL BRAKE PIPE FAILED DUE TO CORROSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093538October 3, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
THE LEFT REAR BRAKE LINE BECAME CLOGGED WITH COROSION DEBRIS AND THE BRAKE LOCKED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093539October 3, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY WIFE'S FINGER WAS COUGHT IN THE ELECTRIC WINODW WHEN SHE INADVERTANTLY PRESSED THE "UP" BUTTON!*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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