Mercury Sable Complaints

5,381 consumer complaints on file.

#10135799September 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
DT: THE CONTACT OWNS A 1997 MERCURY SABLE. WHEN PARKING THE CAR THE SHIFTER INDICATES IT IS IN PARK, BUT IT IS ACTUALLY IN REVERSE. THERE IS A RECALL #96V166000, BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE CONSUMER NOTICED THIS PROBLEM ON 9-6-05. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135924September 8, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MERCURY SABLE, 2002, TOTAL BRAKE FAILURE WHILE DRIVING AT ABOUT 55 MPH ON FREEWAY 101, I-5 I-10 INTERCHANGE IN HEAVY MORNING TRAFFIC IN LOS ANGELES, AROUND 10: O'CLOCK. NO COLLISION. REQUIRED ABOUT TWO MILES TO COME TO A STOP. CHP REPORT: NCIC # 9590. VIN: 1MEFM55S2G626338. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135743September 7, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL SWITCH/CONTROLLER - CANNOT DISENGAGE CRUISE CONTROL VIA ON/OFF SWITCH, ONLY BY TURNING OFF THE IGNITION SWITCH. TAPPING THE BRAKES WILL DEACTIVATE THE CRUISE FUNCTION BUT WILL NOT TURN IT OFF. WE HAD A NEAR MISS OF AN ACCIDENT SEVERAL TIMES BECAUSE OF THIS PROBLEM. OEM MANUFACTURER REFUSED TO REPAIR THIS SITUATION BECAUSE VEHICLE WAS OUT OF WARRANTY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136675September 2, 2005
SUSPENSION:REAR:SPRINGS
2001 MERCURY SABLE LEFT REAR COIL SPRING HAD BROKE AND CUT THE TIRE.*MR *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135616August 30, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
CONSUMER REIMBURSEMENT REQUEST REGARDING THE REPLACEMENT FOR THE 1999 MERCURY SABLE ABS MODULE.*MR THE CONSUMER STATED THE PROBLEM FIRST BEGAN WHEN THE BRAKES WERE MAKING A CLUNKING NOISE AND STICKING WHEN THE BRAKES WERE APPLIED. THE PROBLEM WITH THE BRAKES WAS NOT DIAGNOSED PROPERLY WHICH LED TO UNNECESSARY COSTLY BRAKE REPAIR BILLS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125899August 26, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT: FORD MERCURY SABLE STATION WAGON 1997. FRONT COIL SPRING BROKE AND WENT PASS THE BASE AND MADE CONTACT WITH THE FRONT DRIVER'S SIDE TIRE. THIS TIRE WAS SHREDDED. CONSUMER WAS DRIVING A VERY SLOW SPEED WHEN THIS HAPPENED. FORD WAS RECALLING THE 1999 - 2001 MODELS UNDER RECALL 04S17, THIS RECALL DOES NOT APPLY TO THE 1997. MODEL. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133883August 23, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT: THE CONSUMER RECEIVED RECALL 04517 FROM FORD IN AUGUST 2004. TRIED LAST YEAR TO HAVE RECALL REPAIRS DONE, BUT FORD INFORMED THE CONSUMER THEY DID NOT HAVE THE PARTS IN. NOW, THEY HAVE THE PARTS AND WANTED TO CHARGE THE CONSUMER FOR THE PARTS THAT HAVE TO BE TAKEN OFF. RECEIVED ANOTHER POSTCARD IN MAY 2005 SAYING THAT THE DEALER COULD NOW ORDER THE PARTS. TOOK THE VEHICLE TO DEALER ON AUGUST 22, 2005 BECAUSE THEY JUST GOT THE PARTS FOR THE VEHICLE. CONTACTED MANUFACTURER, THEY SAID THE LINKAGE WERE NOT PART OF THE RECALL, BUT HAD TO REMOVE THE OLD COIL SPRINGS ORDER TO PUT THE NEW ONES ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130981August 23, 2005
SUSPENSION:REAR:SPRINGS
DT: THE CONSUMER STATED THAT THE TWO REAR SPRINGS BROKE WHILE DRIVING. THE VEHICLE WAS A 2001 MERCURY SABLE. THE CONSUMER RECEIVED A RECALL ON THE FRONT SPRINGS, BUT NOT ON THE REAR SPRINGS. WHILE DRIVING THE CONSUMER HEARD A GRINDING NOISE AND TOOK THE CAR TO A GOODYEAR DEALER TO HAVE BRAKES CHECKED. THE MECHANIC FOUND THAT THE SPRINGS WERE BROKEN. THE CONSUMER HAD NO IDEA WHEN THE SPRINGS BROKE. THE CAR WAS NOT DRIVEN THAT MUCH. THE CONSUMER TALKED TO THE DEALERSHIP, AND THEY SAID THAT THE CAR WAS NOT UNDER WARRANTY AND IT WAS THE CONSUMER'S TOUGH LUCK. FORD SAID THE SAME THING ABOUT THE WARRANTY. FORD WAS NOT WILLING TO HELP THE CONSUMER WITH THE EXPENSES FOR THE REPAIRS. THE REPAIR WORK WAS DONE WITH NO HELP FROM FORD. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133777August 22, 2005
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
DT: LAST SUMMER WHILE DRIVING DOWN THE ROAD AT NIGHT THE LIGHTS STARTED FLASHING ON AND OFF. THIS HAPPENED EVERY TIME THE CAR WAS DRIVEN AT NIGHT. THE PROBLEM BECAME WORSE WITH TIME. THE HEADLIGHTS WOULD FLASH ON AND OFF WHEN THEY WERE ON DIM OR BRIGHT. THE PROBLEM WAS REPORTED TO FORD, AND THERE WAS RECALL 98V009000. HOWEVER, THIS VEHICLE WAS NOT INCLUDED. THE CONSUMER HAS NOT TAKEN THE CAR FOR DIAGNOSIS. THERE HAVE BEEN NO OTHER MAJOR PROBLEMS WITH THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133605August 19, 2005
STEERING, EQUIPMENT
POWERSTEARING UNIT RACKED PINION STEERING AND LEFT FRONT DRIVE UNIT FAILED COOLANT LIGHT CONSTANTLY STAYS ON WITH NO PROBLOMS ALONG WITH THE EMISSIONS LIGHT WITH NO PROBLOMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133498August 19, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
THE AIR BLEND DOOR ON MY 2002 MERCURY SABLE BROKE FOR THE THIRD TIME THIS WEEK. IT IS MY UNDERSTANDING THAT THIS HAPPENS TO MANY FORD CUSTOMERS. THIS TIME WHEN IT BROKE, THE HVAC SYSTEM WAS STUCK ON HEATING. HOWEVER, IT CAN ALSO BECOME STUCK IN A/C MODE WHICH WOULD PRESENT A PROBLEM IN THE WINTER IF ATTEMPTING TO DEFOG OR DEFROST THE WINDSHIELD. MY DEALER FIXED THE DEFECTIVE PART THE LAST TWO TIMES, AND I'M SURE THEY'LL FIX IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129863August 19, 2005
VEHICLE SPEED CONTROL
DT THE CONSUMER HAD DIFFICULTY STOPPING THE VEHICLE. WHEN THE CONSUMER ATTPEMTED TO STOP, THE ENGINE STARTED TO RACE. *JB DEALER REPLACED IAC VALVE ASSEMBLY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133197August 17, 2005
AIR BAGS:FRONTAL
ON JUNE 11, MY MOTHER WAS INVOLVED IN A FENDER BENDER IN TRAFFIC. WHEN SHE PULLED OUT OF TRAFFIC INTO A SHOPPING PLAZA SHE INADVERTENTLY ACCELERATED INSTEAD OF BRAKING. HER 2003 MERCURY SABLE WAGON SPUN AROUND AND CRASHED FIRST INTO A HUGE CEMENT LAMPOST, THEN PROCEEDED TO RUN OVER TWO SHRUBS AND A TREE WHERE THE CAR FINALLY STOPPED. THE PASSENGER SIDE AIR BAG DEPLOYED BUT THE DRIVER'S SIDE DID NOT, EVEN THOUGH THE ENTIRE FRONT END WAS TOTALLY DEMOLISHED. ALTHOUGH MY MOTHER WAS WEARING A SEAT BELT, THE LACK OF THE AIR BAG GOING OFF RESULTED IN MY MOTHER SNAPPING FORWARD RESULTING IN A SPINAL CORD INJURY TO THE NECK AND PARALYSIS FROM THE CHEST DOWN- A C6 INJURY. SINCE THE CAR WAS ONLY TWO YEARS OLD, IT DOESN'T MAKE SENSE THAT THE AIR BAG DIDN'T DEPLOY. THERE MUST BE SOME DEFECT WITH THAT MODEL AND I WANT TO MAKE SURE THAT NO ONE ELSE SUFFERS AND ENDS UP PARALYZED. THE AUTO BODY SHOP STATED THAT THEY'D SEEN OTHER FORD CARS IN TOTAL COLLISIONS THAT ALSO DIDN'T HAVE THE DRIVERS SIDE AIR BAG GO OFF. HE THOUGHT IT MIGHT HAVE TO DO WITH THE SENSORS. EITHER WAY, THE PRODUCT ISN'T WORKING. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10132947August 15, 2005
EXTERIOR LIGHTING:HEADLIGHTS
MY LEFT HEADLAMP HOUSING HAS WATER ON THE INSIDE OF THE PROTECTIVE HOUSING AROUND THE HEADLAMP AND PARKING LAMP. THE MOISTURE IS INCREASED TO THE POINT WHERE NIGHTTIME LIGHTING HAS BEEN ADVERSELY DIMINISHED. THERE ARE NO CRACKS, STONE CHIPS, OR OTHER VISIBLE EVIDENCE OF DAMAGE TO THE EXTERIOR OF THE PROTECTIVE COVER TO THE LIGHT HOUSING. THE MOISTURE WAS FIRST NOTICEABLE IN MAY 2005. THE VEHICLE HAS 30,000 MILES AND I HAVE OWNED IT SINCE NEW. I CAN SUPPLY PHOTOGRAPHS OF THE DEFECTIVE HOUSING IF NEEDED. THE DIMINISHED NIGHTTIME VISIBILITY FROM THE HEADLIGHT IS COMPROMISING OPERATIONAL SAFETY. THE VEHICLE VIN NUMBER IS: [XXX]. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127624August 5, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT: THE CONSUMER SAID THE FUEL TANK VAPOR STORAGE CANISTER HAD A PLASTIC COVER THAT CRACKED. THE CONSUMER SAW SOMETHING HANGING DOWN UNDER THE VEHICLE AND SAW THAT IT WAS PIECES OF THE PLASTIC COVER AND THE BRACKET THAT HELD IT IN PLACE. DEALER SAID THE ONLY ONES THAT HE SAW THAT HAD PROBLEMS WERE ON POLICE CARS. MANUFACTURER HAS NOT BEEN CONTACTED YET. CALLER HAD CONCERNS ABOUT THIS PIECE BEING MADE OUT OF PLASTIC. *AK THE CONSUMER NO LONGER OWNS THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127528August 1, 2005
VEHICLE SPEED CONTROL:CABLES
DT: CONSUMER WAS DRIVING THROUGH PARKING LOT AT LOW SPEED WHEN THE CAR SUDDENLY ACCELERATED AT GREAT SPEED. THE CONSUMER WAS UNABLE TO SLOW THE VEHICLE DOWN BEFORE IT STRUCK 2 VEHICLES, AND SPED OVER A 3 1/2 FOOT HIGH WALL WHERE IT WENT OVER AND CAME TO A REST. UPON INSPECTION, THE ATTENDING POLICE OFFICER DISCOVERED A BROKEN THROTTLE CABLE WHICH HE BELIEVED CAUSED THE VEHICLE TO ACT THE WAY THAT IT DID. THE CAR WAS TOTALED. CURRENTLY AWAITING INSURANCE REPORT. *AK *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10130632July 29, 2005
AIR BAGS
AIR BAG LIGHT KEEPS COMING ON AND THEY HAVE TRACED IT TO THE DRIVER SIDE AIRBAG NEEDS TO BE REPLACED AND NEEDS NEW ELECTRICAL WIRING. THE AIR BAG HAS NEVER BEEN DEPLOYED, SO WHY IS IT BAD? THE CAR HAS BEEN CHECKED SEVERAL TIMES FOR THIS AIR BAG LIGHT PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130340July 27, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
DT: THE CONTACT OWNS A 2002 MERCURY SABLE LS. THE VEHICLE HAD LESS THAN 31,900 MILES ON IT. ON 5/6/05 FRONT BRAKES WERE REPLACED. FRONT BRAKE PADS CUT THE FRONT ROTORS. RESURFACED THE ROTORS, REPLACED AND MACHINED THEM WHICH COST $250-275. . THEN ON 7/25/05 HAD THE REAR BRAKES REPLACED/MACHINED REAR DRUMS/REPLACED SHOES/ FLUSHED THE BRAKE SYSTEM, AND REPLACED BRAKE CYLINDER. WHICH COST CONSUME R AROUND $425. THE VEHICLE NOW ONLY HAS 33,544. THE DEALERSHIP HAS BEEN VERY GOOD ABOUT DOING WORK ON THIS VEHICLE. CONSUMER CONTACTED THE MANUFACTURER, AND THEY TOLD HIM THE PROBLEM WAS WITH THE VEHICLE. THEY SAID THEY WOULD CALL THE DEALERSHIP. ALL THEY DID WAS CONTACT THE DEALERSHIP, AND THEY GAVE CONSUMER $50 OFF. THAT WAS ALL THE MANUFACTURER DID, AND THEY NEVER CONTACTED HIM BACK. HE DEALT WITH THE MANUFACTURER BEFORE, AND THEY DID NOTHING FOR HIM THEN. CONSUMER DID NOT LIKE THE WAY CUSTOMER SERVICE HANDLED HIS CONCERNS. BRAKES WENT OUT AFTER THREE YEARS. ALSO CONTACTED CONSUMER REPORTS, AND THEY INFORMED HIM THAT THEY WERE GOING TO DO A REPORT ON CAR BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130358July 27, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I HAVE A 2000 MERCURY SABLE WITH 45,500 MILES. I TOOK THE CAR IN TO A TIRE STORE FOR NEW TIRES WHEN THE MECHANIC FOUND A BROKEN COIL SPRING ON THE REAR SUSPENSION AND THE BROKEN COIL END WAS RUBBING AGAINST THE TIRE. THEY SAID THE TIRE WAS PROBABLY MINUTES AWAY FROM FAILURE AND THERE WAS A GROOVE WORN WHERE IT WAS RUBBING. I KNOW THERE WAS AN ISSUE WITH THE FRONT COIL SPRINGS BREAKING BECAUSE I HAD THE SO CALLED FORD FIX COMPLETED WHICH MENT INSTALLING A SHIELD TO PREVENT THE SPRING FROM BLOWING OUT THE FRONT TIRES. NOW IT SEEMS THERE IS A PROBLEM WITH THE REAR SPRINGS HAVING THE SAME FAILURE MODE. THIS COULD BE A SERIOUS PROBLEM AT FREEWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130071July 26, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
RE: CAMPAIGN #04V332000 (FORD RECALL #04517 FRONT COIL SPRINGS WERE NOTED AS DEFECTIVE, SHIELDS INSTALLED. ONE SPRING ON FRONT BROKE 4 MONTHS LATER AND BOTH FRONT WERE REPLACED. THE NEXT WEEK ONE REAR SPRING BROKE. I WAS TOLD THIS WAS NOT COVERED BY THE RECALL. WHAT EXACTLY IS THE DIFFERENCE BETWEEN THE FRONT AND REAR SPRINGS, BOTH ARE OBVIOUSLY DEFECTIVE. WHY IS ONLY THE FRONT COVERED? MANUFACTURER CUSTOMER SERVICE REP. DID NOT PRVIDE ANY REAL ANSWER TO MY PROBLEM. I WANT THE REAR SPRINGS CONSIDERED ASS PART OF THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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