Mercury Sable Complaints

5,381 consumer complaints on file.

#762738June 6, 2002
ENGINE AND ENGINE COOLING:ENGINE
HEAD GASKET FAILURE IN MY MERCURY 3.8LITER V6 ENGINE AT ABOUT 84,600 MILES. MY 1993 MERCURY SABLE GS WAGON (VIN = [XXX]) HAD A SUDDEN HEAD GASKET FAILURE ON MAY 23, 2002 AT ABOUT 84,600 MILES. THE REPAIR COSTS CAME TO OVER $2200. THIS HEAD GASKET FAILURE IS A KNOWN PROBLEM ON 1988-1995 FORD TAURUS AND MERCURY SABLE VEHICLES WITH THIS ENGINE (FORD TSB # 98-4-9 AND FORD SERVICE CAMPAIGN 98M01). I TALKED TO FORD CUSTOMER RELATIONS (800-392-3673) TWICE ABOUT MY CASE BOTH TIMES TO FORD ASSOCIATES IN THEIR SAN DIEGO CUSTOMER RELATIONS OFFICE. THE FIRST TIME WAS ON MAY 30, 2002 (SPOKE TO A LADY WHO GAVE HER NAME AS [XXX]) AND THE SECOND TIME WAS ON JUNE 6, 2002 (SPOKE TO A LADY WHO GAVE HER NAME AS [XXX]). THEY WERE ABLE TO PULL UP MY CASE ON THEIR COMPUTER VIA MY HOME PHONE NUMBER ([XXX]). I WAS TOLD THAT FORD HAD A 7YEAR/100,000 MILE WARRANTY ON THIS HEAD GASKET PROBLEM. HOWEVER, EVEN THOUGH MY CAR WAS UNDER THE 100,000 MILE REQUIREMENT (MY CAR HAS ONLY ABOUT 84,600 MILES), MY CAR DID NOT MEET THE 7 YEAR REQUIREMENT (MY CAR IS 9 YEARS OLD). DUE TO THESE REASONS I WAS TOLD THAT FORD WILL NOT COVER MY REPAIR EITHER FULLY OR PARTIALLY. THIS IS THE FIRST FORD-MANUFACTURED VEHICLE THAT I HAVE BOUGHT IN MY LIFE. I BOUGHT IT NEW IN 1993 AND MAINTAINED IT EXCEPTIONALLY WELL. I HAVE ALL THE MAINTENANCE RECEIPTS RIGHT FROM DAY ONE IN 1993. I EXPECTED IT TO LAST ME TILL AT LEAST 100,000 MILES WITHOUT MAJOR PROBLEMS. THE HEAD GASKET IS A NON-MAINTENANCE ITEM AND IT IS QUITE REASONABLE TO EXPECT IT TO LAST AT LEAST 100,000 MILES. THIS MAJOR PROBLEM AND FORDS UNCOOPERATIVE ATTITUDE TOWARDS ME HAVE LEFT A VERY BAD TASTE IN MY MOUTH. MY ONLY RECOURSE IS TO NEVER BUY A FORD-MANUFACTURED VEHICLE AGAIN AND TO TELL MY FRIENDS ABOUT MY BAD EXPERIENCE IN DEALING WITH FORD. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011216June 6, 2002
STRUCTURE:FRAME AND MEMBERS
RECALL 98 V 323 000/SUBFRAME CORROSION: UPON ACCELERATION FROM A STOP POSITION, DRIVER HEARD A CLUNK SOUND, AND THEN THE STEERING BECAME DIFFICULT TO STEER. DEALER WAS NOTIFIED, AND INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK THIS VEHICLE IS EXPERIENCING THE EXACT PROBLEMS AS OUTLINED IN THE RECALL. CONSUMER WOULD LIKE CONSIDERATION FOR VEHICLE TO BE REPAIRED AS PER RECALL. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011101June 5, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, VEHICLE SUDDENLY STARTED TO SLOW DOWN TO 30 MPH, CONSUMER WAS UNABLE TO ACCELERATE. VEHICLE WAS TOWED TO REPAIR SHOP, TRANSMISSION NEEDED TO BE RECONDITIONED.*AK *MJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762643June 4, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON THREE OCCASIONS I HAVE UNINTENTIONALLY HIT THE ACCELERATOR PEDAL BECAUSE IT IS TOO CLOSE TO THE BRAKE. AFTER BACKING OUT OF A PARKING PLACE . I APPLIED THE BRAKE AND MOVED THE GEAR LEVER TO "DRIVE". AT THE SAME TIME MY FOOT ALSO HIT THE ACCELERATOR CAUSING THE CAR TO MOVE FORWARD. THE ENGINE WAS RACING. I TURNED OFF THE IGNITION. IF I HAD NOT HAD MY FOOT ON THE BRAKE, THE CAR WOULD HAVE LURCHED FORWARD OUT OF CONTROL. ANOTHER TIME I WAS SLOWING DOWN FOR A RED LIGHT AND MY FOOT MOMENTARILY HIT THE ACCELERATOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762531June 1, 2002
POWER TRAIN
THE NEEDLE ON THE SPEEDOMETER BOUNCES AT ABOUT 45MPH OR MORE. THE DEALER SAID THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. IT WILL COST OVER $700 TO FIX IT. IF THIS IS A COMMON PROBLEM, THEN FORD SHOULD BE RESPONSIBLE FOR THIS REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010834May 31, 2002
EXTERIOR LIGHTING:BACK UP LIGHTS
WHILE DRIVING, REAR HIGH BRAKE LIGHT COVER FELL OFF INTO TRAFFIC. COULD HAVE CAUSED AN ACCIDENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762457May 30, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
LEFT OUT OF DRIVEWAY WENT TWO BLOCKS PARKED CAR FRONT OF FRIENDS HOUSE, TWO HOURS LATER I PROCEEDED TO LEAVE. STARTED THE CAR APPLIED MY BRAKE PEDAL AND GOT READY TO SHIFT IN GEAR WHEN IT DIDN'T MOVE EVEN THE BUTTON ON THE SIDE WOULDN'T GO IN, TURNED THE CAR OFF AND CALLED FOR A TOWING TRUCK. TOWING TRUCK CAME AND SAID THAT IT MIGHT BE SOME SWITCH ON THE BRAKE SYSTEM BECAUSE HE TOWED AT LEAST 4 THAT SAME WEEK FOR THE SAME PROBLEM. ALSO THE BRAKES LIGHTS WILL NOT COME ON . THIS POSES AS A DANGER BECAUSE IF A PERSON IS DRIVING AND YOU CAN'T TAKE IT OUT OF DRIVE THE ONLY THING YOU WOULD BE ABLE TO DO IS STOP THE CAR WITH THE BRAKES AND KEEP HOLDING THE BRAKE UNTIL YOU GET HELP YOU CAN ONLY HOLD THE BRAKES FOR SO LONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762488May 30, 2002
AIR BAGS
AIRBAG WARNING LIGHT FREQUENTLY COMES ON AND THEN STAYS ON ALL DAY. DEALER SAYS CAR IS SAFE EXCEPT WHEN WARNING LIGHTS ARE ON, BUT THAT IS UNPREDICTABLE. DEALER HAS REPEATEDLY MADE REPAIRS BUT AFTER A FEW MONTHS THE AIRBAG LIGHT COMES ON AGAIN. I MADE INITIAL FILING UNDER LEMON LAW AND FORD HAS MADE FINAL REPAIR BUT LIGHT STILL STAYS ON. TOOK SABLE IN AGAIN FOR DIAGNOSTIC AND DEALER GOT VERY UPSET WHEN I WOULD NOT LET THEM WORK ON IT AFTER "FINAL REPAIR" TYPING "CUSTOMER REFUSES SAFETY REPAIR" SO THEY MUST BELIEVE IT IS NOT JUST A LIGHT PROBLEM BUT A TRUE SAFETY PROBLEM. CAN YOU TELL ME IF THERE HAVE BEEN FAILURES OF SABLE AIRBAGS IN ACCIDENTS OR INJURIES OR FATALITIES ASSOCIATED WITH YEAR 2000, 2001 OR 2002 SABLE AIRBAGS? IF YOU DO NOT KNOW, CAN YOU ADVISE ME OR REFER ME WHERE TO FIND THIS INFORMATION?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010696May 29, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
BRAKE CALIPER IS HANGING OUT, CAUSING HUB CAP TO MELT ONTO THE TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010509May 28, 2002
AIR BAGS:FRONTAL
FRONT COLLISION AT 45 MPH, DRIVERS AIRBAG DID NOT DEPLOY, PASSENGER AIRBAG DEPLOYED. DAMAGE TO VEHICLE WAS 5000 DOLLARS. *AK.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8010517May 28, 2002
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL SPRING RECALL WAS DONE IN DECEMBER OF 1999, AFTER THAT CONSUMER ALWAYS HEARD A NOISE COMING FROM UNDERNEATH VEHICLE. CONSUMER TOOK VEHICLE TO DEALER NUMEROUS TIMES, NO PROBLEM WAS FOUND. DURING ROUTINE REPAIR WORK MECHANIC FOUND PASSENGER FRONT COIL SPRING BROKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762233May 24, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, ENGINE TEMPERATURE STARTED CLIMBING AND NO HEAT FROM VENTS. PULLED OVER AND TOWED TO GARAGE WHERE DIAGNOSED AS BLOWN HEAD GASKET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010379May 23, 2002
POWER TRAIN:MANUAL TRANSMISSION
WHILE DRIVING, THE TRANSMISSION SLIPS AND WOULD NOT SHIFT INTO OTHER GEARS. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010072May 17, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE TRAVELING DURING INCLEMENT WEATHER SERPENTINE BELT FELL OFF AND VEHICLE SHUT DOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762013May 17, 2002
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
THE OUTER DOOR HANDLES BECOME INOPERABLE WHEN THE VEHICLE IS LEFT IN THE RAIN. CONDITION VARIES FROM TOTALLY INOPERABLE TO DIFFICULT TO OPEN. THE VEHICLE OPENS EASILY FROM THE INSIDE. IT HAS ALSO HAPPENED ONCE ON THE FRONT LEFT DOOR. THE DEALER NEVER HEARD OF THAT HAPPENING BEFORE. IF YOU SLAM THE DOOR REAL HARD IT FIXES ITSELF. WHEN THE CONDITION GOES AWAY THE DOORS OPEN LIKE NEW AGAIN UNTIL ANOTHER RAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010016May 16, 2002
AIR BAGS:FRONTAL
CONSUMER STATES THAT WHEN VEHICLE HIT A PUMP SLIGHTLY, HEARD A POPPING NOISE THE DRIVER SIDE AIRBAG CAME OUT BUT DIDN'T DEPLOY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565774May 15, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER, UNKNOWN OR OTHER, STRUCTURE:FRAME AND MEMBERS
CONSUMER STATES THE A/C WAS INOPERATIVE. OUTSIDE SHOP FOUND A/C MANIFOLD LINE WAS LEAKING AND HAD TO BE REPLACED CAUSED BY STRESS FROM SUSPENDED SUBFRAME. OUTSIDE SHOP CLAIMED WHEN RECALL REPAIRS TO REPLACE SUBFRAME BOLTS WHICH ENTAILED LIFTING THE ENGINE AND / OR LOWERING IT PUT STRESS ON THE FRONT BOLTS, THUS SHEARING OFF THE BOLT LOCATED ON THE FRONT END RIGHT SIDE. THIS CAUSED THE ENGINE TO DROP WHICH CAUSED DAMAGE TO THE A/C. DEALER CLAIMED THAT DAMAGE WAS CAUSED BY OUTSIDE SHOP WHO REPAIRED A/C SEVEN MONTHS PRIOR. THERE WERE IMPACT MARKS INDICATION THAT THE SERVICE PERFORMED WHEN REAPIRING THE A/C OR VEHICLE WAS INVOLVED IN AN ACCIDENT WHICH CREATED THE PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009725May 13, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHILE DRIVING ON HIGHWAY,TOOK AN EXIT, APPLIED BRAKES AND BRAKES DIDN'T HOLD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009739May 13, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
BRAKE PEDAL AND GAS PEDAL ARE TOO CLOSE TOGETHER. WHEN VEHICLE IS IN REVERSE AND THEY PUT FOOT ON THE BRAKES THEY HIT GAS PEDAL, AND VEHICLE LAUNCHES BACK. ALSO, WHEN DRIVING ON THE HIGHWAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009556May 9, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER PRESSES GAS/BRAKE PEDAL AT THE SAME TIME BECAUSE THEY ARE TO CLOSE. *AK *MJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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