Mercury Mystique Complaints

1,019 consumer complaints on file.

#10134097August 24, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: THERE IS A PROBLEM WITH THE ACCELERATOR PEDAL STICKING SINCE JUNE 2005. IT HAPPENED AT LEAST FIVE TIMES. THREE TIMES IT STUCK TO THE FLOOR. THERE HAVE BEEN NO ACCIDENTS BECAUSE OF THIS PROBLEM. THE CONSUMER FOUND THAT THERE WAS A RECALL ON THE YEAR, MAKE, AND MODEL. WHEN SHE CONTACTED THE MANUFACTURE R,THEY TOLD HER THAT THIS VEHICLE NOT INCLUDED DUE TO VIN. THE RECALL ONLY INCLUDED VEHICLES WITH TRACTION CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133888August 23, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:IGNITION:SWITCH
DT: THE DOOR LATCH ON DRIVER'S SIDE WOULD NOT SHUT, HAD TO GO TO JUNK YARD TO GET A PART AND PUT IT IN. THIS HAPPENED ON AUGUST 20, 2005. CONSUMER BRUISED HAND TRYING TO GET THE DOWN SHUT. THERE WAS CLICKING NOISE IN THE PANEL ON THE DRIVER'S SIDE THAT CONTROLS THE POWER WINDOWS. ALSO, THE KEY GOT HOT IN THE IGNITION.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10133981August 23, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
FORD HAS REFUSED TO REPLACE THE WIRING HARNESS IN MY 1995 MERCURY MYSTIQUE BECAUSE: THE EXTENDED WARRANTY FOR THIS VEHICLE EXPIRED IN JUN 2005 (10 YEARS FROM 'IN SERVICE' DATE. I HAVE OWNED THE VEHICLE SINCE NOV 2003 AND NEVER RECEIVED A RECALL NOTICE. FORD STATES A LETTER WAS SENT TO A PREVIOUS OWNER. I CANNOT VERIFY THIS AND REALLY VIEW IT AS IRRELEVANT SINCE THE HARNESS WAS NEVER ACCOMPLISHED ON THIS VEHICLE. IS FORD NOT REQUIRED TO LOCATE AND NOTIFY SUBSEQUENT OWNERS OF SUCH A RECALL IF THE REMEDY HAS NEVER BEEN APPLIED TO THE SUBJECT VEHICLE. SURELY FORD WOULD KEEP RECORDS OF REMEDIES APPLIED OR NOT APPLIED? THE DEFECTIVE HARNESS HAS RENDERED THIS VEHICLE COMPLETELY UNUSEABLE, IT NOW SITS IN THE FRONT YARD. I CANNOT AFFORD THE REPAIRS ON MY OWN (I'M A SINGLE MOTHER WITH A 3 YEAR OLD). I CANNOT SELL THE VEHICLE IN IT'S PRESENT INOPERABLE STATE. THE CRUX OF MY COMPLAINT IS THAT I FEEL FORD SHOULD HAVE MADE A DILIGENT EFFORT TO LOCATE THE OWNERS OF VEHICLES AFFECTED AND WHICH WERE NOT REPAIRED AS PART OF THE RECALL. I HAVE CONTACTED FORD CUSTOMER SERVICE BY PHONE AND E-MAIL AND THEY REFUSE TO REVIEW THE MATTER FURTHER. CAN YOU HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133485August 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, SUSPENSION
THE TRANS IS OUT NOT WORKING. IT WORKED FINE,AND JUST STOP,MADE A FUNNY NOISE AND JUST STOPED. IPULLED IN MY YARD.KNOW IT WANT MOVE.FOR KNOW REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133173August 17, 2005
ENGINE AND ENGINE COOLING
LIGHTS GET VERY DIM WHEN ENGINE COOLING FAN COMES ON. I HAD BATTERY CHECKED BY ADVANCED AUTO PARTS AND IT WAS FINE. I FOUND THE VEHICLE HAD BEEN RECALLED FOR A COOLING FAN ISSUE ON THE AUTOSITE.COM WEBSITE.(CAMPAIGN # 00V367000).. I CALLED FORD RECALL DEPT ON 8/16/05 & SPOKE TO DANIELLE IN TORONTO CANADA. AFTER GIVING HER MY VIN # SHE SAID THERE WERE NO ANY RECALLS FOR THIS ISSUE EXPECT FOR 1 TO REPLACE THE FAN FUSE WHICH WAS DONE 4 YEARS AGO ACCORDING TO HER. I HAVE OWNED THE CAR FOR LESS THEN A YEAR. I WOULD LIKE YOU TO CHECK INTO THIS. MY VIN # IS 1MELM66LSK610829 1995 MERCURY MYSTIQUE V6 2.5 LITER. THANK YOU JOHN SHEHADI. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132995August 16, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
NHTSA CAMPAIGN ID NO. 98V233000. THE SAME THING IS HAPPENING TO MY 1997 MERCURY MYSTIQUE, THE GEAR POSITION INDICATOR IS DETERIORATE AND IS NOT CORRECTLY INDICATING THE ACTUAL GEAR POSITION. I CALLED FORD MOTOR CO. AND THEY ARE NOT GOING TO DO ANY THING ABOUT IT! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132658August 12, 2005
ENGINE AND ENGINE COOLING
WE PURCHASED THIS VEHICLE IN 2001. WE WERE TOLD THAT AN ELDERLY WOMAN GOT THE ACCELERATOR STUCK AND SHE RAN INTO A TREE. THUS, THEY PUT A BRAND NEW ENGINE IN THE VEHICLE. SO, WE GOT THIS GREAT NEW CAR WITH ONLY 1,000 MILES ON THE NEW ENGINE. WE HAVE SINCE REPLACED THE IDLER PULLEY THREE TIMES AND THE TENSION PULLEY ONCE. FORD SAYS THAT THEY KNEW THAT THIS IS A CONTINUAL PROBLEM WITH THESE CARS ONCE THE HEAD HAS BEEN REMOVED. I CAN'T BELIEVE THEY WOULD RISK STRANDING PEOPLE INSTEAD OF TAKING RESPONSIBILITY FOR FIXING THEIR PROBLEM. FOR EXAMPLE: FORD HAD MY CAR FOR 2 WEEKS WHILE I WAS ON VACATION. THEY FIXED THE IDLER PULLEY, THE SERPENTINE BELT AND COVER, AND THE OIL PUMP. THAT SAME DAY I GOT MY CAR BACK I WAS DRIVING HOME AND NOT EVEN 12 MILES FROM TOWN THE CAR BROKE DOWN AGAIN AND IT WAS THE EXACT SAME PROBLEM THEY HAD MY CAR IN THE REPAIR SHOP FOR 2 WEEKS. FURTHERMORE, MY DASH HAS ALSO PEELED BACK ABOUT 3 TO 4 INCHES, AND IT DOES OBSTRUCT YOUR DRIVING VIEW AND ALSO DISRUPTS YOUR DEFROST. WE WERE NEVER NOTIFIED OF A RECALL, EITHER BY PHONE OR MAIL, OF THIS PROBLEM. WHEN WE ACQUIRED ABOUT IT TO THE FORD DEALERSHIP THEY SAID THAT THE RECALL TIME LIMIT HAS EXPIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132194August 10, 2005
SEAT BELTS:FRONT
DT: CONTACT' SSON SEAT BELT BROKE DURING AN ACCIDENT AND HE WAS EJECTED FROM THE CAR. THIS HAPPENED ON 7-7-05. THERE WERE NO PROBLEMS WITH THE SEAT BELT PRIOR TO THE ACCIDENT. SHE TOOK PICTURES OF THE ACCIDENT. SHE TOOK PICTURES OF THE SEAT BELT ITSELF. THE CLIP THAT WENT INTO THE BUCKLE WAS MISSING SOME OF ITS PARTS AND THE BUCKLE WAS BENT. HE WAS HIT ON THE RIGHT HAND SIDE OF THE CAR AND TOTALED THE CAR. HE WAS TRAVELING APPROX. 30 MPH. HE BROKE HIS NECK, HAD SEVEN BROKEN RIBS AND PUNCTURED HIS LUNG AND HAS A BROKEN COLLAR BONE. THE VEHICLE WAS A 1998 AND WAS IN EXCELLENT CONDITION AND THE MOTHER STATES ALL OF THE RECALLS THAT WERE SUPPOSE TO HAVE BEEN DONE ON THE CAR WERE DONE AND SHE HAS ALL OF THE RECORDS ON IT. SHE HAS NOT YET CONTACTED THE DEALER OR THE MANUFACTURER. THERE IS A POLICE REPORT AND SHE BELIEVES THAT THE POLICE REPORT STATES THAT THE SEAT BELT BROKE .*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10130725July 31, 2005
STRUCTURE
THE WHOLE ENTIRE TOP DASH BOARD HAS CURLED AND PEELED UP OBSTRUCTING DEFROSTER FROM LEFT SIDE TO RIGHT SIDE AND CONTINUALLY GETS WORSE I HAVE HEARD THAT THIS HAS HAPPENED TO OTHERS AND THAT THERE MIGHT HAVE BEEN A RECALL ON IT - IT IS STARTING TO WORK ITS WAY DOWN TOWARD THE STEERING WHEEL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130653July 30, 2005
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THE MAJORITY OF THE INSULATION ON THE WIRING OF THE ENGINE COMPARTMENT HAS BECOME VERY BRITTLE. WHENEVER A WIRE IS TOUCHED THE INSULATION FALLS OFF. THIS COULD CAUSE A FIRE BECAUSE SOME OF THE WIRES COME DIRECTLY FROM THE BATTERY. IN THE LAST THREE YEARS I HAVE CONTACTED THE FORD MOTOR COMPANY OR REPERSENTATIVE AND REPORTED THIS PROBLEM. I NEVER GOT A RESPONSE. AT THE PRESENT I CANNOT AFFORD TO REPLACE THIS VEHICLE, I WILL AS SOON AS I CAN. THE WIRING NEEDS TO BE LOOK AT BY SOME ONE. TEN YEARS IS NOT LONG, ACTUALLY IT WAS SEVEN YEARS WHEN I FIRST NOTICED THE INSULATION PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129897July 25, 2005
UNKNOWN OR OTHER
THE CONSUMER STATES HIS MOTHER'S DASHBOARD (THE COVER ON THE INSTRUMENT PANEL) WAS SEVERELY WARPED WHICH CAUSED A BIG HOLE TO FORM IN THE DASH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129791July 23, 2005
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
I HAVE REPLACED THE DRIVERS HEADREST ONCE (ABOUT 4-YEARS AGO), AND NOW FIND THAT THE PASSENGER HEADREST IS BROKEN. DEALER SAYS REPLACEMENT PARTS NOT AVAILABLE. HAVE NOT BEEN ABLE TO LOCATE USED PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129295July 19, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT REAR DRIVERS SIDE COIL SPRING I BROKE, BUT CONTAINED IT HASN'T COME OUT OF HOLDER. NOTICED THIS WHEN ROTATING THE TIRES. THERE IWAS A RECALL FOR THE FRONT COIL SPRINGS BUT NOT THE REAR. CONNTACTED F FORD, THEY DID NOT OFFER ANY ASSISTANTS. THE VEHICLE WAS DRIVEABLE,*AK BUT CONCERNED THAT THEY'LL BE A BLOW OUT.NOTICED THIS MORNING ON JULY 19, 2005. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128219July 10, 2005
UNKNOWN OR OTHER
I HAVE A 1999 MERCURY MYSTIQUE THAT I PURCHASED NEW. IN APOX. 2001, THE DASHBOARD CAME LOOSE NEXT TO THE WINDSHEILD AND BOWED UP. THE DASH WAS REPLACED UNDER WARRANTY. APOX. 1 YEAR LATER THE DASHBOARD DID THE SAME EXACT THING AT WHICH POINT THE WARRANY WAS DONE, IT STILL SITS BOWED UP ABOUT 3 INCHES, THUS IMPAIRING MY VISON WHILE DRIVING. I WAS RECENTLY TOLD AT MY LOCAL FORD DEALER THAT FORD KNEW OF THE PROBLEM, HAD A SPECIAL KIT TO FIX IT AND A PROGRAM UP TO 2 YEARS AGO TO REPAIR THE DASHBOARD AT NO CHARGE. I HAD NO KNOWLEDGE OF THIS PROGRAM WHEN IT WAS IN EFFECT AND FORD DID NOT CONTACT ME TO LET ME KNOW ABOUT IT. AS THE PROGRAM ENDED 2 YEARS AGO, FORD REFUSES TO REPAIR MY DASHBOARD, ALTHOUGH THEY HAVE ADMITED TO ME THAT IT IS A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127793July 7, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
DT: WHILE FUELING THE VEHICLE THE PUMP TO THE GASOLINE TANK KEPT CUTTING OFF. WHEN THE CONTACT CONTINUED TO PUMP THE GASOLINE IT LEAKED ONTO THE PAVEMENT AND CAME OUT OF THE OPENING OF THE FILLER TANK. IT TOOK ALMOST 30 MINUTES TO PUT HALF A TANK OF GASOLINE INTO THE VEHICLE. THE VEHICLE HAS NOT BEEN TO A SERVICE DEALER YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120758June 20, 2005
ELECTRICAL SYSTEM
DT: WHILE DRIVING DOWN THE ROAD, I NOTICED SMOKE COMING OUT OF THE DASH. I PULL OVER TO THE SIDE OF THE ROAD, OPENED THE HOOD AND THE FIRST THING I SAW WAS FIRE COMING FROM BEHIND THE GLOVE COMPARTMENT. THE CAR CAUGHT FIRE AND BURNED JUST FIVE AFTER I PULLED OVER. NO WARNING LIGHTS, LOOKED AT TEMP GAUGE AND EVERYTHING WAS FINE BEFORE THE FIRE. CALLED 911 AT 5:44 PM, FIRE DEPT CAME AND PUT OUT THE FIRE. THIS WAS ON THE INTERSTATE. *NM *SB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10120999May 16, 2005
ENGINE AND ENGINE COOLING
DT: THE WIRING HARNESS AND THE BLOWER RESISTOR WAS FIXED WHICH WERE ON RECALL. ON 4-22-05 AND ON 5-06-05 WHILE THE CAR WAS BEING DRIVEN ON THE HIGHWAY, THE CAR GAVE A TICKING NOISE. THEN THE CAR GAVE A PUFF OF BLUE AND BLACK SMOKE AND THE CAR STOPPED. AFTER THE MECHANIC LOOKED AT THE CAR, THE MECHANIC SAID THE ENGINE WAS GONE. THE CAR UNDERWENT REGULAR CHECK UPS AND OIL CHANGES. THERE WERE NO INDICATIONS THAT THE ENGINE WAS HAVING ANY PROBLEMS OR MALFUNCTIONS. THE ENGINE HAS NOT BEEN REPAIRED. THE COST FOR REPLACING WAS MORE THAN THE CONSUMER CAN AFFORD. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120356April 30, 2005
ELECTRICAL SYSTEM:WIRING
DEFECTIVE WIRE HARNESS IN 1995 MERCURY MYSTIQUE.*MR NAR INCOMING DOCUMENT COULD NOT BE LOCATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119277April 28, 2005
VEHICLE SPEED CONTROL:LINKAGES
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 65 MPH ACCELERATOR GOT STUCK AND WOULD NOT RETURN TO THE IDLE SPEED. IN THE PROCESS, THE ACCELERATOR CABLE BROKE, CAUSING THE VEHICLE TO LOSE POWER. OWNER CALLED THE MANUFACTURER, AND WAS TOLD THAT IT WAS THE DRIVER'S FAULT, AND THERE WAS NOTHING ELSE THEY COULD DO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118591April 27, 2005
FUEL SYSTEM, GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:WIRING
TRANSMISSION REBUILT AT 45,000 MILES BY DEALER WHEN WE GOT IT BACK IT DIED AT A 1/4 OF A TANK OF GAS, SO WE CAN NEVER LET IT GO BELOW EVEN A HALF A TANK NOW. OVER DRIVE LIGHT FLASHES ON AND OFF PERIODICALLY THEN GOES OFF. AT 69,000 MILES CAR IS NOW CUTTING OUT LIKE IT DID WHEN IT FIRST HAD TRANSMISSION PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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