Mercury Mystique Complaints

1,019 consumer complaints on file.

#739571January 18, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE I WAS DRIVING MY MERCURY MYSTIQUE DOWN THE ROAD ON 12/06/00 LEFT FRONT OF MY CAR DROPPED MY CAR FILLED WITH SMOKE AND MY CAR STOPPED ABRUPTLY I WAS UNABLE TO MOVE MY VEHICLE OFF THE ROAD. A 6 INCH PIECE OF COIL SPRING BROKE OFF DROPPING MY LEFT SIDE OF MY CAR TO THE ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878367January 17, 2001
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
VEHICLE IN FRONT STOPPED SHORT. CONSUMER APPLIED BRAKES AND PEDAL BROKE. VEHICLE FAILED TO STOP. REARENDED ANOTHER VEHICLE. AIR BAG DEPLOYED. SLAMMED ARM AGAINST WINDOWS AND BROKE IT. EMERGENCY ROOM TREATMENT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#739318January 13, 2001
AIR BAGS:FRONTAL
DRIVER SIDE AIR BAG FELL OUT OF STEERING COLUMN WHILE DRIVING DOWN THE ROAD AND CANNOT BE RESEATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877958January 10, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM, ENGINE AND ENGINE COOLING
EXCESSIVE OVERHEATING. DEALER HAS REPLACED TEMPERATURE GAUGE, AND OTHER PARTS, BUT STILL NOT ACCURATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739029January 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877592January 8, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CONSUMER IS UPSET BECAUSE RECALL #00V367000 CONCERNING ENGINE: COOLING SYSTEM FAN FAILURE HAS NOT BEEN SENT OUT TO HER, AND MANUFACTUER HAS NOT NOTIFIED DEALER. ALSO, NOT SUPPLIED THEM WITH PARTS. CONSUMER FEELS RECALL IS NOT BEING DONE IN A TIMELY MANNER, AND IN MEANTIME, SHE IS DRIVING AN UNSAFE CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877507January 5, 2001
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS
RECALL 00V075000, REPAIRS PERFORMED, BUT BRAKE PROBLEMS STILL EXIST. BRAKES LOCK UP AND VEHICLE SLIDES FORWARD. DEALER REFUSES TO REPAIR FREE OF CHARGE.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877375January 4, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER CONTACTED DEALER IN REFERENCE TO MANUFACTURER'S RECALL 98M04, NHTSA RECALL NUMBER NOT AVAILABLE. DEALER REFUSED TO CORRECT RECALL PROBLEM. *AK THE DEALER WAS NOT WILLING TO DO RECALL JOB BECAUSE THE MANUFACTURER INDICATED THAT THE SPRING COIL MUST HAVE BEEN EITHER RUSTED OR BROKEN TO QUALITY FOR RECALL FIXING. HOWEVER, THE CONSUMER WAS CONDERNED ABOUT THE SAFETY. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785212January 1, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
GAS TANK WOULD NOT ALLOW GAS TO ENTER WITHOUT BACKING IT UP, THIS HAPPENS ESPECIALLY DURING WARM WEATHER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738517December 30, 2000
SUSPENSION
WHEM BAR BREAKS IT BREAKS THE LINK, AND WEARS THE TIRES DOWN FAST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738518December 30, 2000
SUSPENSION
NEED TOO RECALL THE STABILIZER BAR FRONT /AND LINKS FRONT AND BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738479December 29, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
THERE IS A SHORT IN THE ABS CONTROLLER SYSTEM WHICH CAUSES THE FUSE FOR THE FAN BLOWER TO BLOW THEREFORE THERE IS NO HEAT AND NO ABS WHICH MAKES THE CAR INOPERABLE. WHEN I TOOK MY CAR INTO THE FORD DEALER THERE WAS ANOTHER LADY WITH THE SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877142December 28, 2000
VEHICLE SPEED CONTROL
AT A COMPLETE STOP CONSUMER TAKES FOOT OF BRAKE TO ACCELERATE. IF AT A SLIGHT INCLINE VEHICLE WOULD ROLL BACKWARD EVEN THOUGH IT WAS IN DRIVE. DEALER SAID THAT WAS NORMAL FOR VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877067December 27, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
HEATER BLOWER SWITCH IS BLOWING OUT, AND BLOWER DOES NOT WORK. ALSO, CONSUMER FOUND WIRING HARNESS BURNED UP UNDERNEATH ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737978December 19, 2000
STEERING: STEERING WHEEL/HANDLE BAR, AIR BAGS
CAR WAS BROUGHT INTO DEALER FOR REPAIR OF "SEVERE VIBRATION IN STEERING COLUMN WHEN CAR IS IDLING IN GEAR " COMPLAINT. DEALER DIAGNOSED THE PROBLEM AND DETERMINED CAR'S ENTIRE STEERING ASSEMBLY INCLUDING THE AIR BAG MUST BE REPLACED. DEALER IS NOT ABLE TO LOCATE AN AIR BAG TO COMPLETE THE SERVICE NEARLY 4 MONTHS AFTER THE CAR WAS BOUGHT IN FOR REPAIR. I HAVE CONTACTED FORD WHO HAS VERIFIED THAT THE AIR BAG IS ON "NATIONAL BACK ORDER". FORD ALSO CLAIMS TO HAVE NO KNOWLEDGE OF WHEN THIS PART WILL BE AVAILABLE. HOW CAN AN IMPORTANT SAFETY PART BE UNAVAILABLE FOR SUCH AN EXCESSIVE PERIOD OF TIME? NOBODY HAS BEEN ABLE TO HELP ME. I'VE EVEN CALLED THE OFFICE OF FORD'S CEO, JACK NASSER, WITH NO SUCCESFUL RESULTS. IS THIS CAR SAFE TO DRIVE? DID YOU EVER HEAR OF SUCH A SITUATION? PLEASE HELP !!! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876754December 19, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE DRYING VEHICLE AFTER WASHING IT AT CARWASH NOTICED SMOKE FROM UNDER HOOD. LIFTED HOOD & ELECTRICAL WIRES WERE ON FIRE. HAD FIRE EXTINGUISHED. THERE WAS SOME DAMAGE TO WIRES, INCLUDING WIPER MOTOR. WAS ABLE TO DRIVE VEHICLE TO DEALER & MECHANIC WAS ABLE TO REPAIR DAMAGE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#737454December 7, 2000
ENGINE AND ENGINE COOLING:ENGINE
GASKET BLEW... FORD 'FIXED'. TWO GASKETS BLEW... FORD CLAIMED ENGINE WAS NOT HARMED. I GOT RID OF THE CAR BEFORE MY WARRANTY RAN UOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875934December 4, 2000
ELECTRICAL SYSTEM:WIRING
MOTOR WOULD STALL AND DIE, AND TURN SIGNAL QUIT WORKING, TOOK TO MECHANIC, AND THEY SAID WIRES WERE BAD AND SHORTED OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875735November 30, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
RECALL 99V194000. WHILE DRIVING ACCELERATOR STUCK. VEHICLE HAD BEEN REPAIRED UNDER MENTIONED RECALL PRIOR TO INCIDENT. DEALER HAS SINCE INSPECTED VEHICLE, AND MANUFACTURER HAS BEEN NOTIFIED. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875707November 29, 2000
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
RECEIVED RECALL 00V075000. CONTACTED DEALERSHIP & MECHANIC CLAIMED REPAIRS DONE ON VEHICLE WHEN BROUGHT IN, WITHIN ONE HOUR. WAS DRIVING VEHICLE ON NOVEMBER 17, 2000, AND POWER ASSIST BRAKE VALVES LOCKED UP & LOST ALL POWER TO VEHICLE. VEHICLE WENT BACKWARDS INTO A RAVINE. VEHICLE TOWED & WAS DECLARED TOTALED BY INSURANCE COMPANY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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