Mercury Mystique Complaints

1,019 consumer complaints on file.

#885958April 16, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 45 MPH AND PASSING ANOTHER VEHICLE, VEHICLE STALLED. TOOK VEHICLE TO DEALER, WHO FOUND THAT PLASTIC TENSION WHEEL ATTACHED TO TIMING BELT BROKE. *AK TENSION WHEEL BROKE IN 4 PLACES, CONSUMER STATES THIS PART WAS MADE OF MOLDERS PLASTIC. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885660April 11, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
RECALL 00 V 367 000 REPAIRED ON 09-FEB-2001. CONSUMER STATED THAT AFTER RECALL REPAIRS WERE DONE ENGINE SEIZED UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743863April 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
ON SEVERAL OCCASSIONS SINCE 11/2000 I HAVE EXPERIENCED THE PROBLEM OF MY FLOOR SHIFT COMPONENT LOCKED IN THE PARK POSITION. I UNDERSTAND THAT THE RECALL INFORMATION REGARDING THIS PROBLEM THAT MY VEHICLE WAS NOT A PART OF THE GROUP FOR CAMPAIGN 98V233000. MY PROBLEM LIES WITH WHY WOULD I BE EXPERIENCING THE SAME PROBLEM THAT HAS BEEN DETECTED IN OTHER VEHICLES, BUT BECAUSE MY VEHICLE VIN # WAS NOT AMONG THE GROUP THAT WAS NOTIFIED OF THE RECALL, I SHOULD BE BURDENED WITH THE EXPENSE OF REPLACING THIS COMPONENT. I WOULD JUST LIKE A LITTLE FURTHER INFORMATION REGARDING MY CONCERN. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743807April 10, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM, UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
ENGINE CHECK LIGHT STARTING COMING ON FALL 2000. HAD DIAGNOSTICS DONE BY THE DEALER AND A SERVICE STATION TWICE AND NOBODY CAN FIND ANYTHING WRONG. IT COMES ON EVERYDAY ABOUT 5 MINUTES AFTER THE CAR HAS STARTED AND STAYS ON THE ENTIRE TIME THE CAR IS RUNNING. STARTED HAVING PROBLEMS WITH THE COOLANT SUMMER OF 1999. THE TEMP. GAGE GOES TO 3/4 TO ALL THE WAY TO THE RIGHT. BUT I AM TOLD THAT NOTHING IS WRONG WITH THAT EITHER. YESTERDAY THE TEMP. GAGE WENT INTO THE RED AND THE FAN NEVER KICKED ON. CHECKED THE COOLANT RESERVE AND THE COOLANT WAS BOILING OUT THE TOP. I CHECKED IT BEFORE DRIVING AND IT WAS NORMAL. I'M TIRED OF PUTTING MONEY INTO THIS CAR. PLEASE LOOK INTO THE PROBLEM. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560708April 9, 2001
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CONSUMER TOOK VEHICLE IN FOR RECALL (00S44) AND FOR NO LIGHTS ON RIGHT HALF OF INSTRUMENT PANEL, DEALER DID RECALL REPAIRS AND REPLACED BULB CLUSTER, HOWEVER INDICATOR LIGHTS NO LONGER SHOW UP AT ALL WHEN VEHICLE IS BEING STARTED, THE TECHNICIAN STATED WARNING LIGHTS ONLY COME ON WHEN THERE IS A PROBLEM, CONSUMER LIVES WHERE THERE ARE A LOT OF STEEP HILLS AND HAS NO WAY OF KNOWING WHEN OVERDRIVE IS ON OR OFF. *JB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885434April 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WILL JUMP OUT OF GEAR. ALSO, RECALL 98V233000 DEALS SAME PROBLEM. THIS VEHICLE IS NOT INCULDED IN RECALL DUE TO VIN. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885284April 6, 2001
ELECTRICAL SYSTEM:WIRING
WIRING HARNESS HAS CRACKED AND VEHICLE STALLED. CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560650April 4, 2001
ENGINE AND ENGINE COOLING
THE ENGINE COOLING FAN SEIZED PRIOR TO RECALL NOTICE 00V-367 CAUSING THE ENGINE TO OVERHEAT, THE ENGINE HAD TO BE REPLACED AT THE CONSUMERS EXPENSE, IN FEB., 2001 THE ENGINE QUIT WORKING AGAIN. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884938April 3, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, UNKNOWN OR OTHER
ENGINE CHECK LIGHT KEEPS COMING ON/OFF. DEALER SAID NOT TO WORRY ABOUT IT. RECALL 00V367000/ ENGINE COOLING FAN REPAIRS PERFORMED, YET ENGINE CHECK LIGHT STILL ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884939April 3, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN APPLYING BRAKES PEDAL FEELS HARD, BRAKING DISTANCE IS TOO LONG. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743430April 2, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
HAD DEALER INSTALL ELECTRONIC FUSE MODULE. NOTICED THE THREE WIRES TO THE FAN PLUG HAS EXPOSED COPPER WIRE STRANDS DUE TO INSULATION HEAT DAMAGE MAKING THE WIRES TO RADIATOR FAN UNSAFE. DEFECTIVE AND HEAT DAMAGED WIRING TO THE FAN IS ANOTHER REASON A RESULTING UNDERHOOD FIRE CAN BE STARTED.S*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743340March 31, 2001
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
UNABLE TO FUEL MY 1998 MERCURY MYSTIQUE WITHOUT FREQUENT PUMP SHUT DOWN AND/OR GASOLINE SPILLAGE. THIS PROBLEM BEGAN IN NOVEMBER 2000 AND BECAME PROGRESSIVELY WORSE UNTIL REPAIRS WERE MADE ON MARCH 26, 2001. THE PROBLEM WAS LINKED TO A PRODUCT DEFECT - A STICKING FLAPPER VALVE (TSB 98-15-3). A NEW FLAPPER VALVE WAS INSTALLED AT A COST OF $ 224.26 ($6.07 PARTS & REMAINDER LABOR AND TAX). THE REPLACEMENT OF THE VALVE HAS CORRECTED THE PROBLEM. WHILE IT IS FORTUNATE THAT NO INJURIES OR SIGNIFICANT ENVIRONMENTAL DAMAGE OCCURRED IN THIS INSTANCE BECAUSE OF THE DEFECT, A HIGH POTENTIAL FOR INJURY AND DAMAGE EXISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884675March 30, 2001
ENGINE AND ENGINE COOLING:ENGINE
SMOKE WAS COMING FROM UNDER HOOD WHILE DRIVING. MANAGED TO PULL OVER TO A PARKING LOT. CHECKED UNDER HOOD. SOMEONE INDICATED THAT ENGINE'S HEAD GASKETS HAD BLOWNOUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743282March 29, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHEN TRYING TO PUT THE DRIVER SIDE WINDOW DOWN, YOU HAVE TO KEEP PUSHING THE BUTTON UNTIL IT FINALLY DECIDES TO GO DOWN. WHEN PUTTING IT UP IT IS THE SAME WAY, BUT IT TAKES FOREVER TO GET IT UP. SOMETIMES YOU HAVE TO OPEN THE DOOR OR PULL ON THE DOOR AND THEN IT MAY GO UP AND THEN AGAIN IT MAY NOT. I HAVE TAKEN IT TO CRANE LINCOLN MERCURY TO GET IT LOOKED AT AND IN THE PROCESS THE ROLLED IT DOWN AND COULD NOT GET IT BACK UP. THEY TOLD ME THEY FINALLY GOT THE WINDOW UP BUT THE MOTOR WOULD NOT HOLD IT UP AND IT FELL BACK DOWN. NOW I AM FORCED TO BY A NEW MOTOR FOR MY WINDOW BECAUSE IT WON'T STAY UP. I HAVE BEEN VERY PLEASED WITH MY CAR UP UNTIL THIS . I AM VERY UPSET ABOUT ALL OF THIS BECAUSE IT IS COSTING ME OVER $300 TO GET IT FIXED, I HAVE TO HAVE IT FIXED BECAUSE I CAN'T DRIVE WITH MY WINDOW DOWN ALL OF THE TIME BECAUSE OF THE RAIN. THANK YOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884368March 27, 2001
SEAT BELTS:FRONT:WEBBING
CONSUMER WAS STOPPED READY TO MAKE A LEFT TURN AND WAS REARENDED. PASSENGER'S LAP BELT WAS FINE, BUT SHOULDER BELT DIDN'T LOCK, CAUSING PASSENGER TO MOVE FORWARD. DRIVER'S SEATBELT ACTED PROPERLY. DEALER DIDN'T HAVE MUCH INFORMATION TO GIVE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#883912March 23, 2001
VISIBILITY:WINDSHIELD, SUSPENSION:REAR, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
CONSUMER HAS NOTICED THAT FOR NO APPARENT REASON WINDSHIELD HAS DEVELOPED A STRESS FRACTUR. ALSO , WHEN DRIVING THERE IS VIBRATION COMING FROM REAR OF VEHICLE, AND HEATER BLOWER SWTICH WAS INOPERABLE. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883729March 21, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE HOSE WAS RUBBING AGAINST FRAME AND SUSPENSION. ALSO, FRONT BRAKE ROTOR KEPT WARPING, AND DEALERSHIP MECHANIC REPLACED BRAKES AT 4000 MILES . THIS WAS FOURTH PAIR OF BRAKES.*AK FRONT BRAKE ROTORS WARP AND NEED REPLACED EVERY 4000 MILES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883452March 20, 2001
ELECTRICAL SYSTEM, VISIBILITY:WINDSHIELD WIPER/WASHER, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, INTERIOR LIGHTING
ELECTRICAL SYSTEM SHORTED OUT, CAUSING HAZARD LIGHTS/ INTERIOR LIGHTS ON DOOR, AND WINDSHIELD WIPERS TO WORK INTERMITTENTLY. CONSUMER HAS CONTACTED DEALER, DEALER UNABLE TO DETERMINE CAUSE.*AK DEALER CLEANED EVERYTHING AFTER PULLING DOWN FUSE PANEL, VEHICLE WAS BACK IN SHOP A FEW DAYS LATER, AFTER LAST VISIT CONSUMER HAS NOT HAD ANY PROBLEMS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883465March 20, 2001
INTERIOR LIGHTING
SWITCH THAT DIMS OR BRIGHTENS DASHBOARD LIGHT HAS BURNED OUT DUE TO POOR CONTACTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883215March 16, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WIRING HARNESS BURNED, CAUSING A SMALL FIRE. DEALER HAS REPLACED WIRING HARNESS.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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