Mercury Mystique Complaints

1,019 consumer complaints on file.

#750817August 20, 2001
TIRES
THIS MORNING ON MY WAY TO WORK I HAD A BLOW OUT OF MY TIRE ON THE LEFT FRONT TIRE. I WAS VERY LUCKY THAT I WAS NOT HURT OR ANYONE ELSE WAS HURT. IT WAS EARLY WHEN THE TRAFFIC WAS LIGHT. I FEEL THAT ALL OF THE FIRESTONE TIRES SHOULD BE RECALLED AND REPLACED. I COULD NOT AFFORD TO REPLACE ALL OF THE TIRES AT THIS TIME. AND I HAVE TO TRAVEL 120 MILES A DAY TO WORK. I DO HAVE PICTURES OF THE TIRE IF YOU WOULD LIKE TO SEE THEM. I AM VERY CONCERNED THAT THIS MAY HAPPEN TO SOMEONE ELSE AND THEY MAY NOT BE AS LUCKY AS ME.*AK (DOT NUMBER: V6UN 1PH TIRESIZE: P205/60R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750828August 20, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE PROBLEMS THAT I AM HAVING WITH THE VEHICLE IS THAT I NEED A NEW ENGINE AND I PURCHASED AN EXTENDED WARRANTY ALONG WITH THE CAR. THE WARRANTY COMPANY, WYNN'S OIL COMPANY REFUSES TO PAY FOR THE REPAIRS. I AM STILL QUALIFIED FOR THE WARRANTY TO PAY FOR REPAIRS, WITH EXEMPTIONS OF DEDUCTABLE. I REALLY NEED HELP WITH THIS PROBLEM. I AM WITHOUT THE USE OF A VEHICLE THAT I AM STILL LEGALLY OBLIGATED TO PAY FOR. PLEASE HELP!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750740August 19, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TOOK VEHICLE TO A FORD DEALER FOR RECALL OF ENGINE COOLING FAN MOTOR. THEY CHECKED AND SAID THERE WAS NO PROBLEM, HOWEVER A FUSE WAS BLOWN AND THEY DID REPLACE THE FUSE. THIS TELLS ME THERE MUST HAVE BEEN A PROBLEM FOR THE FUSE TO NEED REPLACING. APPROX. 3 WEEKS LATER, WITHOUT ANY SIGNS, WAS DRIVING TO WORK AND THE "CHECK ENGINE SOON" LIGHT CAME ON. IMMEDIATELY AFTERWARDS THE CAR STOPPED. THE ENGINE OVERHEATED AND TOTALLY MELTED THE ENGINE COMPONENTS. THE CAR HAD JUST BEEN SERVICED. I FEEL THAT THERE OBVIOUSLY WAS A PROBLEM WITH THE COOLING FAN AND THE RESULT WAS EXACTLY AS THE RECALL WARNED FOR THE ENGINE COOLING FAN. I HAVE CALLED FORD WITH NO RESULTS. I NOW HAVE TO REPLACE THE MOTOR. PLEASE ADVISE. WHAT IS MY RECOURSE?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9003556August 16, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
AT 48,787 MILES THE LEFT COIL FRONT COIL SPRING BROKE IN 3 PIECES. 9 DAYS LATER THE RIGHT COIL SPRING BROKE INTO 2 PIECES. BOTH REPAIRED AT OWNER'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894578August 16, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
CONSUMER HAD RECEIVED RECALL 99V703000 NOTICE BEFORE ON WIRING HARNESS FAILURE THAT AFECTED HEADLIGHTS. PROBLEM HAD HAPPENED AGAIN. BUT, DEALER REFUSED TO REPAIR, AND CONSUMER HAD RECEIVED A NOTICE ON BRAKES AS WELL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894446August 15, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
GEAR SHIFT GETS STUCK IN THE PARK POSITION, AND A SCREWDRIVER IS NEEDED TO GET GEARS LOOSE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893747August 7, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLING FAN WAS UNDER RECALL#00V367000 ALSO, CERTAIN THERMAL LIMIT IN COOLING FAN RESISTOR HAD AN OPEN CIRCUIT WHICH CAUSED FAN TO SHUT DOWN, CAUSING ENGINE TO BURN.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749941August 6, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EQUIPMENT:APPLIANCE:AIR CONDITIONER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE CAR HAS BEEN IN THE DEALERSHIP SERVICE DEPT MORE THAN I SEEM TO HAVE IT..FOR MANY DIFFERENT PROBLEMS. NEEDED A NEW ENGINE AT 23K,AIRCONDITIONER BROKEN AT 24K,THE CAR SHAKES AND VIBRATES HAD IT IN THE SHOP MANY TIMES STILL SHAKES! ROTORS ARE PULSING AGAIN HAD THEM TURNED TWICE ALREADY,NEEDS TO GO IN THIS AUG FOR A PEELING CLEARCOAT CORRECTION ON THE PASSENGER SIDE 2 DAYS TO PAINT..AND THE CAR ONLY HAS 26K HELP! AND FORD HAS BEN TERRIBLE WITH DEALING WITH PROBLEMS AND NEVER PROVIDES LOANERS EVEN WHEN THEY HAD MY CAR FOR 3 WEEKS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749746August 3, 2001
UNKNOWN OR OTHER
ENTIRE DASHBOARD HAS LIFTED UP AROUND THE VENT FOR THE HEATER/AIR/DEFROSTER WHICH RUNS THE LENGTH OF THE FRONT DASHBOARD OF THE VEHICLE. PROBLEM IS LOCATED DIRECTLY UNDER THE FRONT WINDSHIELD. IT DOES CAUSE A SAFETY ISSUE FOR ME FOR TWO REASONS. IT BLOCKS PART OF MY FIELD OF VIEW OUT THE FRONT WINDOW. ALSO THE DEFROSTER DOES NOT VENT PROPERLY TO THE WINDOW MAKING IT DIFFICULT TO SEE OUT THE WINDOW. I AM ALSO CONCERNED ABOUT THE SAFETY OF THE AIRBAGS. THANKFULLY I HAVE NOT HAD TO USE THEM HOWEVER, I AM CONCERNED BECAUSE THE DASHBOARD HAS BECOME UNGLUED. IT IS OBVIOUSLY A MANUFACTURING DEFECT AND I AM CONCERNED THAT THE INSTABILITY OF THE DASH PANEL MAY MAKE THE AIRBAG REFUSE TO DEPLOY OR DEPLOY IMPROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893259August 2, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING 55 MPH VEHICLE COMPLETELY SHUT DOWN WITHOUT WARNING, CAUSING LOSS OF POWER STEERING AND BRAKES. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893234August 1, 2001
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE HEAD GASKET BLEW WHILE CONSUMER WAS ON THE WAY TO WORK. ENGINE NEEDED TO BE REPLACED. IT OVERHEATED WITH SMOKE AND FLUID LEAKING FROM ENGINE. VEHICLE WAS NOT HOLDING COMPRESSSION, AND WILL NOT STAY STARTED.*AK DEALER FOUND SPARK PLUG HOLES DUE TO A BAD/CRACKED HEAD GASKET. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748936July 23, 2001
ELECTRICAL SYSTEM:IGNITION
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748986July 23, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT LEFT COIL SPRING FAILED BURING BACKUP, RESULTING IN TIRE GOUGE AND FRAME BOTTOMING. LOOKING AT THE 1998 MYSTIQUES/FORD CONTOURS, IT IS A VERY STRONG POSSIBLIITY THE THE COIL SPRINGS ON THESE CARS ARE FATIGUEING , FOR MANY SPRINGS HAVE FAILED IN THESE MODEL IN THE LAST 6 MONTHS. THERE IS MOST CERTAINLY A TREND AND THIS IS A DEFINATE SAFETY THREAT. SHOULD ONE FAIL AT A HIGHER SPEED, THE RESULTS WILL BE CATASTROPHIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748435July 13, 2001
AIR BAGS
AIR BAG SENSOR LIGHT ON DASH STARTED BLINKING ON APRIL 10, 2001 WHEN VEHICLE HAD 105,000 MILES. TOOK TO DEALER LISTED ABOVE TO FIX A TOTAL OF THREE TIMES AND PAID $559.72 IN TOTAL FOR REPAIRS BUT AIR BAG SENSOR LIGHT BEGAN BLINKING SHORTLY AFTER THIRD REPAIR ATTEMPT. THIS MEANS THE AIR BAG MAY NOT DEPLOY IN AN ACCIDENT AND ALSO PREVENTS ME FROM SELLING VEHICLE. WAS ALSO CHARGED FOR FAN MOTOR SWITCH REPAIR THAT FORD HAD ISSUED TWO RECALL/SERVICE BULLETINS ON. WROTE FORD MOTOR COMPANY "CUSTOMER RELATIONSHIP CENTER" ON JUNE 19, 2001 BUT HAVE HEARD NOTHING FROM THEM. CAR NEEDS TO BE REPAIRED SO AIR BAG IS FUNCTIONAL AND SO IT CAN BE SOLD. ALSO FEEL EITHER FORD OR DEALER SHOULD REIMBURSE $559.72 SINCE CAR WAS NOT FIXED -- AND NOW CANNOT BE SOLD UNTIL IT IS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892704July 13, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CONSUMER RECEIVED NHTSA RECALL 00V367000/ MANUFACTURER'S RECALL NOTICE 00S44 FOR ENGINE COOLING FAN REPAIRS, BUT WAS UNABLE TO TAKE VEHICLE TO DEALER FOR REPAIRS BECAUSE CONSUMER WAS IN PAIN. ON WAY TO DEALERSHIP TO HAVE CONSUMER'S VEHICLE OVERHEATED, WATER SHOT OUT OF THE SPARK PLUGS, AND VEHICLE WOULD NOT START. VEHICLE HAD TO BE TOWED TO CONSUMER'S HOME. DEALER HAS YET TO BE CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747774July 4, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CAR WAS TAKEN TO THE MERCURY GARAGE BECAUSE OF THE SMELL OF STRONG GASOLINE VAPORS. MERCURY GARAGE FOUND VAPOR CANNISTER LOCATED UNDER HOOD OF CAR TO BE FULL OF FUEL, RAW GASOLINE, POSSIBLY CAUSED BY OVER-FILLING OF GASOLINE TANK. HOW IS TANK OVER-FILLED, WHEN GASOLINE PUMPS HAVE AUTO SHUT-OFF. RAW GASOLINE SHOULD NEVER BE WHERE IT IS NOT INTENDED, IN THE VAPOR CANNISTER. COULD BE A VERY EXPLOSIVE SITUATION. A DANGEROUS AND LATENT DEFECT THAT COST $245 TO CORRECT. BUT THE SAME HAZZARDOUS SITUATION COULD OCCUR AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747806July 4, 2001
STEERING:HYDRAULIC POWER ASSIST:PUMP
FIRST INCIDENTS OCCURRED SEVERAL TIMES BETWEEN 9,000 AND 25,000 MILES WHILE PULLING INTO DRIVEWAY AT LOW SPEED WHERE THERE CAN BE STANDING WATER WHEN IT RAINS. POWER STEERING FAILED FROM BELT SLIPPAGE. ON 7-3-2001 WHILE DRIVING ON A CITY STREET THROUGH REASONABLE CURB-SIDE WATER ON A RAINY AFTERNOON THE POWER STEERING FAILED AT N INTERSECTION. THIS IS A SERIOUS DESIGN FLAW. THE BELT PULLIES ARE LOCATED IN SUCH A PLACE THAT THE TIRES SPLASHING THROUGH SHALLOW STANDING WATER CAUSES THE BELTS TO SLIP AND STEERING AND ELECTRICAL SYSTEM TO FAIL (ALTERNATOR) *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561823July 2, 2001
SEAT BELTS
CONSUMER STATES THE MAIN BOLT SECURING THE LEFT REAR SEATBELT ASSEMBLY TO THE FLOOR BROKE OFF COMPLETELY WHILE ADJUSTING AND PULLING ON THE BELT, UPON EXAMINATION CONSUMER FOUND THE SHEARED SURFACE OF THE BROKEN BOLT TO BE CORRODED RATHER THAN SHINNY, WHICH SUGGESTED TO THE CONSUMER THAT THE BOLT HAD BEEN BROKEN FOR A LONG TIME AND HAD ALMOST CERTAINLY BEEN OVERSTRESSED DURING THE ORIGINAL INSTALLATION, CONSUMER WAS ADVISED BY DEALERSHIP THAT WARRANTY HAD EXPIRED AND THAT HE WOULD BE RESPONSIBLE FOR THE NECESSARY REPAIRS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891781July 2, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN PUTTING KEY INTO THE IGNITION IGNITION WILL SOMETIMES TURN, AND SOMETIMES IT WILL NOT. HAS NOT CONTACTED DEALER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891417June 27, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
AIR CONDITIONER INDICATOR IS NOT ILLUMINATING ON DASH WHEN LIGHTS ARE TURNED ON. ALSO, DURING THE FIRST WEEK OF PURCHASE PROBLEMS WITH ACCELERATOR PEDAL STICKING . CONSUMER WAS AWARE THAT A RECALL HAD BEEN ISSUED FOR THAT PROBLEM, BUT MANUFACTURER REFUSED TO REPAIR DUE TO VIN. PROBLEMS WITH RADIATOR ALSO OCCURRED, AND MANUFACTURER REFUSED TO REPAIR THAT PROBLEM FREE OF CHARGE BECAUSE VIN# DID NOT APPLY TO THAT RECALL EITHER. CONSUMER WAS UNABLE TO CONTACT DEALER. DEALER WAS NO LONGER IN BUSINESS. PLEASE PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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