Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10469931August 9, 2012
SEATS
THE DRIVER'S SEAT MOVED BACK WHILE BRAKING FOR TRAFFIC SAME AS IF I HAD TURNED OFF THE CAR AND WAS REMOVING THE KEY. A FEW MINUTES LATER IT HAPPENED AGAIN WHILE BRAKING. I REALIZED IT WAS HAPPENING WHILE BRAKING BECAUSE WHEN MY LEG MOVED TOWARDS THE BRAKE PEDAL, MY KNEE TOUCHED THE KEY CHAIN, THUS IT APPEARS TO BE A PROBLEM WITH THE IGNITION SWITCH, NOT THE BRAKES, CAUSING THE PROBLEM. I CONTACTED MY LOCAL FORD SERVICE SHOP AND THEY ADVISED THEY HAVE NEVER HEARD OF THIS PROBLEM AND DO NOT KNOW HOW TO FIX THIS AS THEY HAVE NOT RECEIVED ANY BULLETINS FROM FORD ABOUT THE PROBLEM. I AM TAKING IT TO THEIR SHOP AND HOPE THAT THEY CAN RE-CREATED THE PROBLEM AS THEY ADVISED THIS IS THE ONLY WAY THEY CAN TRY AND FIND SOMETHING TO FIX AS THEY WILL NOT REPLACE THE IGNITION BASED ON MY INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470061August 9, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
AS I WENT TO SHUT THE BACK LIFT GATE WINDOW HATCH, THE HINGE BROKE LEAVING THE WINDOW TO FALL. LUCKILY I CAUGHT IT, BUT IT CAME DOWN HARD. THE SHEAR PIN BROKE STRAIGHT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467598July 25, 2012
STRUCTURE:BODY
REAR HATCH BACK GLASS BODY-SIDE HINGE BROKE ON RIGHT SIDE IN NORMAL OPENING OF GLASS. HINGE IS COMPOSED OF A BLACK PLASTIC OR NYLON RETAINING CLIP WITH A METAL PIN. THE PLASTIC APPEARS TO HAVE FAILED FROM FATIGUE. RECENT HIGH HEAT (100+ DEGREES FOR SEVERAL DAYS) MAY BE A FACTOR. PLASTIC BROKE THROUGH OVER THE PIN CHANNEL, ALLOWING THE PIN TO POP OUT. THE GLASS IS HEAVY AND TORQUED BY THE REMAINING HINGE AND TWO HYDRAULIC LIFTS. NO INJURIES, BUT EASILY COULD HAVE FALLEN, BROKE OR SHATTERED ON THE OPERATOR. THE HEAVY GLASS IS A DANGER ESPECIALLY TO CHILDREN OR SMALLER ADULTS. THE OPERATOR FORTUNATELY HAD A WOOD SLAT IN THE BACK BIG ENOUGH TO PROP UP THE GLASS AND SUPPORT IT UNTIL HELP ARRIVED. EVEN WITH TWO ADULTS IT WAS HARD TO HOLD AND CONTROL THE GLASS TO CLOSE IT AND TAKE TO THE DEALER. RETENTION CLIP REALLY SHOULD HAVE EMBEDDED METAL REINFORCEMENT AROUND THE PIN.(THE LARGER EXPEDITION APPEARS TO HAVE JUST THAT IN THE EQUIVALENT PART.) READING ONLINE THERE ARE MANY CASES OF SIMILAR FAILURE THAT INCLUDED DAMAGE AND OR AT LEAST MINOR INJURIES. REPAIR WAS $270 AT A FORD DEALER. APPEARS TO BE COMMON ENOUGH FAILURE TO BE A DESIGN FLAW NOT TO BE REPEATED. ADMITTEDLY THIS APPEARED ON A HIGH MILEAGE NINE YEAR-OLD VEHICLE WHICH HAS OTHERWISE PROVIDED VERY GOOD SERVICE, BUT THE WEIGHT OF THE FALLING GLASS AND TORQUE INVOLVED WERE BOTH DANGEROUS AND COULD EASILY HAVE RESULTED IN SERIOUS INJURY. OPERATOR FELT LUCKY TO CATCH AND CONTROL IT WITHOUT BREAKING THE GLASS OR GETTING HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467555July 24, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, HE HEARD A BEEPING SOUND. A WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL TO PULL OVER FOR SAFETY. HE WAS ABLE TO STOP AND RESET THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPAIR THE POWER TRAIN AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466926July 22, 2012
POWER TRAIN
I WAS PARKING THE CAR WHEN THE GEAR SHIFT STICK BROKE AND ENDED IN MY HAND THE WHOLE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466883July 21, 2012
POWER TRAIN, ENGINE, SERVICE BRAKES, ELECTRICAL SYSTEM
TRUCK COOLING SYSTEM DIED WHICH CAUSED THE TRUCK TO CATCH FIRE WHILE DRIVING DOWN THE HIGHWAY, SMOKE PORING OUT, STATE TROOPERS HAD TO ASSIST US. MY DAUGHTER WAS SCARED TO DEATH AND NOW REFUSES TO GET BACK IN THE TRUCK EVEN THOUGH WE GOT A NEW ENGINE. TO MAKE MATTERS WORSE WE SPENT 3000 ON AND ENGINE...500 ON COOLING SYSTEM AND HAD THE TRANSMISSION REPROGRAMMED. THE TRUCK IS STILL HAVE MAJOR PROBLEMS AND NOW FOR SAYS IT NEEDS THE TRANSMISSION REBUILT OR REPLACED. ALL OF THIS IS OUT OF POCKET. WE CANT EVEN TRADE IT IN BC THEY WILL ONLY GIVE US 1/2 OF WHAT WE PAID FOR IT 2 YRS AGO. NIGHTMARE AND MAKES ME SICK THAT FORD DOESN'T CARE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10466750July 20, 2012
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE DRIVER'S SEAT MOVED ALL THE WAY TO THE REAR SEATS. THE VEHICLE WAS TAKEN TO THE DEALER. ....UPDATED 08-24-12 *BF THE CONSUMER STATED THE SELLING DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE LOCAL FORD DEALER, CROFT (WILLIAMS) SAYRE, PA DISCOVERED A LOOSE IGNITION SWITCH WHICH CORRECTED THE PROBLEM. UPDATED 08/30/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464685July 9, 2012
ENGINE
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A LEAK IN THE RADIATOR. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE VEHICLE WAS REPAIRED BY REPLACING THE RADIATOR. THE FAILURE RECURRED AND THE CONTACT NEEDED A SECOND REPLACEMENT HOWEVER THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 100,000. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464737July 9, 2012
SEATS, ELECTRICAL SYSTEM
DRIVER SEAT MOVES BACK TO THE "EASY EXIT" POSITION WHILE DRIVING! HAD TO MANUALLY MOVE THE SEAT UP WITH THE SIDE CONTROLS IN ORDER TO REACH THE PEDALS AGAIN. COULD NOT REACH THE BRAKE! DEALER REPLACED IGNITION KEY TUMBLER, SAME PROBLEM DEALER REPLACED IGNITION ELECTRICAL SWITCH, SOLUTION PENDING. THIS SHOULD BE A RECALL AS IT IS A MAJOR SAFETY ISSUE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464762July 9, 2012
ENGINE, POWER TRAIN
IN APRIL 2008 OUR TRANSMISSION WENT. IT WAS REBUILT WITH ALL FORD PARTS. IT'S HAS GONE AGAIN IN JULY 2012. FORD WILL NOT DO ANYTHING TO HELP ME. I WOULD LIKE A RECALL ON THIS MAKE AND YEAR AND MODEL . THIS IS THE 3RD TRANSMISSION. UNACCEPTABLE!!!!!!! I WANT REIMBURSEMENT FOR ALL 3 TRANSMISSIONS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463974July 2, 2012
STRUCTURE:BODY
I BOUGHT THIS SUV CASH FROM A DEALERSHIP AND WAS TOLD NO DAMAGES! I HAVE ALL THE ORIGINAL PAPERWORK STATING NO DAMAGES TO THE VEHICLE. I PAID 14300.00 CASH. I WENT TO TRADE IN MY SUV TO DOWNSIZE AND WAS TOLD THERE WERE TITLE ISSUES AND THE FRAME WAS CRACKED. I THEN LOOKED OVER ALL MY PAPERWORK FRONT AND BACK TO SEE IF I MISSED ANYTHING-TO SEE IF ANY DAMAGES WERE NOTED. I CONTACTED THE DEALERSHIP AND THEY SAID IT IS NOT THERE FAULT THAT THE DEALERSHIP THAT I WAS TRYING TO TRADE THE SUV IN WAS JUST TELLING ME THAT TO BUY MY TRADE IN FOR A LESS VALUE. I OBTAINED THE REPORT FROM AUTO CHECK AND IT CLEARLY STATES THE SUV WAS A LEASE. IT WAS IN AN ACCIDENT ON 12/06/07 THEN SOLD FOR AUCTION. NEW ENGLAND AUCTION REPORTED CLEARLY: AUCTION ANNOUNCED AS FRAME DAMAGE. WAS SOLD TO THE DEALERSHIP ON 12/28/07 THEN SOLD TO ME ON 01/09/08. AGAIN NO DAMAGES REPORTED TO ME. NOW I AM DRIVING A VEHICLE WITH A DAMAGED FRAME WHICH IS UNSAFE TO DRIVE. AND NO ONE WILL TAKE THE SUV BECAUSE OF THE FRAME DAMAGE. THE DEALERSHIP WANTS "PROOF". I HAVE BEEN UNABLE TO FIND THE ORIGINAL DEALER OR AUCTION GROUP. I ONLY HAVE THIS REPORT TO GO ON. PLEASE HELP ME! I WOULD HAVE NEVER BOUGHT THIS VEHICLE IF I KNEW IT HAD FRAME DAMAGES TO IT. CAN YOU PLEASE HELP IN ANYWAY! I WOULD LIKE TO BE REFUNDED OR GIVEN A CAR OF EQUAL VALUE THAT IS SAFE TO DRIVE. I DON'T KNOW WHAT TO DO. PLEASE CONTACT ME. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463662June 30, 2012
ENGINE
VEHICLE STARTING MISSING, THEN SHAKING. HAD SPARK PLUGS REPLACED AND 3 BROKE OFF AND STUCK. NEEDED SPECIAL TOOL/EQUIPMENT TO GET OUT. VERY COSTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462355June 20, 2012
SEATS:FRONT ASSEMBLY:POWER ADJUST, ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING ON A LONG TRIP, WITHOUT WARNING, THE MEMORY SEATS CHANGE SEAT SETTING AND WENT BACK FULLY AS IF I SHUT THE VEHICLE OFF, THIS HAPPENED SEVERAL TIMES WHILE I WAS DRIVING WITHOUT MY ASSISTANCE. I FINALLY REALIZED THAT WHEN I TOUCHED THE KEYS IN THE IGNITION, THE SEAT WENT BACK TO ITS ORIGINAL SETTING. WHEN THIS OCCURRED I WAS UNABLE TO REACH BRAKE AND ACCELERATOR PEDALS WHICH COULD HAVE CAUSED A FATAL ACCIDENT TO OCCUR. IF THIS HAPPENED AT A TIME THAT I NEEDED TO APPLY THE BRAKES, I WOULD NOT BE ABLE TO AND THERE WOULD HAVE BEEN NO WAY FOR ME TO STOP. I TOOK MY VEHICLE TO AN AUTHORIZED DEALER WHO REPLACED THE IGNITION. ON 6/6/2012 THE SAME THING HAPPENED AGAIN (MILEAGE 60774), THIS TIME I STRUCK THE CAR IN FRONT OF ME, IT WAS A GOOD THING IT HAPPENED WHILE I WAS IN TRAFFIC, AND NEITHER VEHICLE SUSTAINED DAMAGE. I BROUGHT MY VEHICLE TO THE SAME AUTHORIZED DEALER WHO REPLACED THE IGNITION AGAIN. THANK GOD ALL REPAIRS WERE COVERED UNDER MY WARRANTY. I HAVE BEEN LUCKY TWICE. MY WARRANTY RUNS OUT AT 75000, WHAT IF IT HAPPENS A THIRD TIME, WHAT WILL MY COST THEN???? OR WHAT IF IT HAPPENS WHILE TRAVELING ON THE HIGHWAY AND I NEED TO STOP?? *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10462142June 18, 2012
ENGINE
TL* THE CONTACT OWNS A 2001 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING, SMOKE EMITTED FROM THE HOOD AND THE VEHICLE CAUGHT ON FIRE. THE VEHICLE WAS TOWED TO A TOW YARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 130,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10461435June 13, 2012
POWER TRAIN, STRUCTURE:BODY, ELECTRICAL SYSTEM
FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES SEEM LOOSE -THE OVERDRIVE LIGHT IS BLINKING ALL THE TIME AND THE TRANSMISSION IS SIGNALING.. I HAVE FOUND SO MANY WEBSITES WITH COMPLAINTS ABOUT THE SAME ISSUES ON 2003-2004 MERCURY MOUNTAINEERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460109May 31, 2012
SEATS, ELECTRICAL SYSTEM
OUR 2008 MOUNTAINEER IS EQUIPPED WITH POWER SEATS WITH SETTINGS MEMORY. NORMALLY, WHEN YOU TURN THE ENGINE OFF AND OPEN ANY OF THE DOORS, THE DRIVER'S SEAT AUTOMATICALLY GLIDES IN REVERSE TO THE FULLEST EXTENT TO ALLOW FOR MORE ROOM TO EXIT THE CAR. WHEN THE SEAT GLIDES BACKWARDS, THE STEP BAR ON THE OUTSIDE OF THE CAR AUTOMATICALLY DROPS DOWN AND OUTWARD. FOR AN UNKNOWN REASON, THE DRIVER'S SEAT (RANDOMLY) AUTOMATICALLY GLIDES BACKWARDS TO FULLEST EXTENT AND THE STEP BAR AUTOMATICALLY DROPS DOWN AS THOUGH THE ENGINE HAS BEEN TURNED OFF AND ONE OF THE DOORS HAS BEEN OPENED. IT HAPPENS JUST ABOUT EVERYDAY AT LEAST ONCE. IT HAPPENED 6 TIMES IN A 4 MINUTE TIME PERIOD THE OTHER DAY. EACH TIME IT IMMEDIATELY WENT BACK TO ITS ORIGINAL POSITION. THE FIRST TIME IT HAPPENED, MY WIFE WAS DRIVING ON THE FREEWAY AT 65 MPH. THE FIRST TIME IT HAPPENED TO ME WAS WHEN I WAS STARTING TO MAKE A RIGHT TURN. I ENDED UP 2' OVER IN THE ONCOMING TRAFFIC LANE. LUCKILY, NO CARS WERE NEAR. THIS PROBLEM COULD HAVE DIRE CONSEQUENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460011May 30, 2012
STEERING, ENGINE, POWER TRAIN
PULLED INTO PARKING SPACE, PLACED SHIFTER IN PARK, TURNED OFF IGNITION, RELEASED BRAKE AND VEHICLE ROLLED BACKWARDS AS IF NOT IN PARK. ATTEMPTED TO RESTART VEHICLE AND NO RESPONSE. SET PARKING BRAKE. COULD NOT GET VEHICLE TO LOCK INTO PARK, SHIFTER MOVED REGARDLESS OF BRAKE ON OR NOT AND WOULD NOT START. MOVED SHIFTER THROUGH ENTIRE RANGE OF GEARS AND RETURNED TO PARK, VEHICLE STILL WOULD NOT START AND PARK WOULD NOT HOLD. CALLED DEALER AND WAS TOLD TO HAVE IT TOWED IN. RETURNED TO VEHICLE AND TRIED ONCE MORE AND IT STARTED AND PROCEEDED TO RESPOND NORMALLY. VEHICLE TAKEN DIRECTLY TO DEALER WHO COULD NOT FIND ANY PROBLEM OR CAUSE OF PRECEDING SITUATION. ON TWO SUBSEQUENT DATES (MOST RECENT 5/25/2012), VEHICLE WAS BACKED INTO A PARKING SPACE, PLACED IN PARK AND IGNITION TURNED OFF. WHEN AN ATTEMPT TO RESTART VEHICLE WAS MADE THERE WAS NO RESPONSE. PARK APPEARED TO HOLD NORMAL, BUT UNABLE TO ENGAGE IGNITION. DASH LIGHTS, CHIMES AND ALL ELECTRICAL COMPONENTS APPEAR TO WORK NORMAL BUT WAS STILL UNABLE TO ENGAGE STARTER. AGAIN STARTED PROCESS TO HAVE VEHICLE TOWED TO DEALER. AFTER APPROXIMATELY 30 MINUTES TO AN HOUR OF SITTING (WITH NO OTHER ACTION) VEHICLE STARTED NORMALLY. AGAIN DEALER AT A LOSS FOR CAUSE AND CANNOT EFFECT REPAIR SINCE UNABLE TO RECREATE PROBLEM. CONCERN IS FOR TRANSMISSION/IGNITION INTERLOCK FAILURE OR OTHER ACTION THAT COULD RESULT IN DAMAGE OR INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459912May 29, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE INSIDE DOME LIGHTS AND THE LIGHTS ON THE OUTSIDE SIDE MIRRORS DO NOT GO OFF UNTIL 15 TO 20 MIN'S AFTER IT HAS BEEN ALARMED THIS HAS RUN DOWN MY BATTERY I HAD TO BUY A NEW BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459900May 29, 2012
POWER TRAIN
THE GEAR SHIFT GETS STUCK IN PARK AND I HAVE TO PULL DOWN ON IT REALLY HARD TO GET IT IN DRIVE OR REVERSE I'M AFRAID THAT ITS GOING TO BREAK ONE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459908May 29, 2012
SERVICE BRAKES
MY ABS BRAKE LIGHT POPS ON AND OFF CONSTANTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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