Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10508701April 18, 2013
SEAT BELTS
I ATTEMPTED TO CONNECT THE TWO PORTIONS OF THE DRIVER FRONT SEAT BELT AND THE LATCHING MECHANISM IN THE FEMALE PORTION WOULD NOT LATCH, THEREBY DEFEATING MY ABILITY TO SECURE THE SEAT BELT. I TOOK THE VEHICLE TO A REPAIR SHOP THAT QUOTED ME ALMOST $200 TO REPAIR THE BELT, INDICATING THE OEM KIT WAS ALMOST $150. SOMEONE IS PROFITEERING ON DEFECTIVE SAFETY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508518April 17, 2013
SEATS
WHILE DRIVING THE VEHICLE, THE DRIVER'S SEAT WILL MOVE BACKWARDS TO THE "EASY EXIT" POSITION WITHOUT WARNING. IT DOES THIS WHENEVER THE VEHICLE IS JARRED FROM ROAD CONDITIONS OR WHEN THE DRIVER'S KNEE BUMPS THE IGNITION. THIS HAPPENS AT LOW AND HIGH SPEEDS. MY WIFE IS SHORT AND THIS DEFECT MOVES HER OUT OF REACH OF THE BRAKE PEDAL. THIS HAPPENS NEARLY EVERY TIME WE DRIVE THE VEHICLE. THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE RECALLED AND FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508311April 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE REAR DIFFERENTIAL MADE A POPPING SOUND. THE CONTACT STATED THAT WHILE IN REVERSE, THE POPPING SOUND WAS LOUDER. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC NOTICED A LEAK IN THE REAR DIFFERENTIAL AND STATED THE REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE REAR DIFFERENTIAL REPLACED. THE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506065April 12, 2013
SEATS
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE SEAT MOVED BACK INADVERTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503575March 19, 2013
POWER TRAIN
WHEN TRAVELING IN "OVERDRIVE", UPON ACCELERATION, THE TRANSMISSION WILL BUCK, VIOLENTLY DEPENDING HOW HARD YOU PRESS ON THE PEDAL. THE ONLY TIME THIS WILL NOT HAPPEN IS IF YOU CONTROL THE VEHICLE SPEED WITH THE CRUISE CONTROL. I HAVEN,T HAD IT GO TO THE DEALER AS OF YET FOR INSPECTION, SO THERE ARE NO CONCLUSIONS AS OF YET AS TO WHAT MAY BE WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500740February 28, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE BRAKING TO A STOP, THE VEHICLE WOULD LUNGE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE CURRENT MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499837February 24, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
(DAY AND MILEAGE ARE APPROXIMATE VALUES). 2006 MERCURY MOUNTAINEER AWD PREMIER EDITION. IN EXCESS RAINFALL EVENTS, WATER LEAKS THRU SUNROOF AND DOWN THRU ROOF CENTER LIGHTING CONSOLE. I'VE TAKEN IT TO NUMEROUS PLACES TO HAVE IT EVALUATED. UPON RECEIVING IT FROM A USED CAR DEALER (RESPECTABLE REPUTATION) THE SUNROOF LEAKED A DAY OR TWO LATER. TOOK BACK TO PURCHASING DEALERSHIP AND THEY REMOVED ENTIRE SUNROOF ASSEMBLY, CLEANED AND REPLACED ALL SEALS. THE NEXT RAINSTORM OCCURRED AND I WAS TOLD TO PARK DOWNHILL BECAUSE THERE ARE VERY THIN TUBES AND THEY CLOG EASILY, CAUSING THE WATER TO POOL UP AND LEAK THRU, THE CENTER LIGHTING CONSOLE. I'VE EVEN ASKED FORD AND WAS TOLD BRING IT TO MY LOCAL DEALERSHIP FOR REPAIR. DEALERSHIP SAYS REPAIR WILL BE MY RESPONSIBILITY, AND ALSO SAYS IT MAY NOT 100% REPAIR SINCE THEY WOULD DO SAME SERVICES THE PREVIOUS ESTABLISHMENTS PERFORMED (REMOVE, CLEAN TRACKS AND TUBES, RESEAL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498430February 17, 2013
SEATS, EXTERIOR LIGHTING
WHILE DRIVING ON THE FREEWAY, THE DRIVER'S SEAT MOVED BACKWARDS. I WAS UNABLE TO REACH THE BRAKE OR GAS AND WAS NEARLY IN AN ACCIDENT AS I WAS UNAWARE AS TO WHAT WAS GOING ON. THE DOME LIGHTS AND THE EXTERIOR EXIT LIGHTS LIT UP AS WELL. SINCE THIS DATE, THIS HAS HAPPENED NUMEROUS TIMES. IT IS A MAJOR SAFETY ISSUE AND SHOULD BECOME A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498621February 13, 2013
TIRES, TIRES:TREAD/BELT
1998 MERCURY MOUNTAINEER. ATTORNEY REPRESENTING CONSUMER REQUESTS LIST OF VEHICLE TIRE TREAD PROBLEMS. *SMD
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10497748February 11, 2013
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER SEAT MEMORY ADJUSTING SYSTEM FAILED AND CAUSED THE DRIVER SEAT TO ERRONEOUSLY MOVE BACKWARDS. THE CONTACT WAS ABLE TO MOVE THE KEY FORWARD TO PLACE THE SEAT BACK TO NORMAL SETTING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC. THE VEHICLE WAS INSPECTED BY A PRIVATE MECHANIC WHO STATED THAT THE FAILURE WAS LOCATED AT THE IGNITION CYLINDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 65,000. UPDATED 3/13/13 *CN UPDATED 03/19/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496692February 7, 2013
ENGINE
VEHICLE IS MISSING, NOW SHAKING. NEED SPARK PLUG REPLACED BUT IS STUCK. NEEDED SPECIAL TOOL/EQUIPMENT TO GET OUT. WILL BE VERY COSTLY. I SHOULDN'T HAVE TO HAVE THIS PROBLEM SINCE I ONLY PURCHASED IT ALMOST 2 YRS AGO. I AM REALLY CONTEMPLATING SUING!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496362February 4, 2013
POWER TRAIN, STRUCTURE
TWO PROBLEMS...FIRST WHENEVER I SHIFT INTO REVERSE THERE IS A HESITATION AND IT TAKES LONGER THAN IT SHOULD TO REVERSE. IM ALSO EXPERIENCING A JERK BEFORE I COME TO A COMPLETE STOP. SECOND ..THE BACK OF MY LIFT HAS A CRACK FROM THE BOTTOM OF THE WINDOW TO THE MERCURY SYMBOL AND THEN IT CONTINUES DOWN UNDER THE SYMBOL. I'VE DONE SOME RESEARCH AND THERE RE LOTS OF OTHERS WITH THESE SAME ISSUES. I ONLY HAVE ABOUT 70000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495241January 30, 2013
STRUCTURE:BODY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE WAS FRACTURED AROUND THE EMBLEM UP TO THE MIDDLE OF THE REAR WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED THERE WAS NO RECALL AND TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 63,725. UPDATED 03/01/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495270January 30, 2013
VEHICLE SPEED CONTROL, SEATS, ELECTRICAL SYSTEM
WHILE DRIVING ON HIGHWAY DRIVERS SEAT WENT FORWARD INDEPENDENTLY WITHOUT WARNING AND SEAT WENT IN THE LAST MEMORY POSITION AS FAR FORWARD AS POSSIBLE POSITION JAMMING DRIVERS FOOT ON GAS PEDAL FOR AN UNSPECIFIED AMOUNT OF TIME, AND DOME LIGHT CAME ON. DRIVER COULD NOT GET FOOT OFF GAS PEDAL AND COULD ONLY GET THE SEAT TO GO BACK BY MANUALLY USING THE SEAT BUTTONS. DRIVERS SEAT WAS SO FAR FORWARD IT WAS VERY DIFFICULT FOR DRIVER TO GET HAND BETWEEN DOOR AND SEAT TO GET TO BUTTON AND DRIVER WAS SO FRANTIC AND SCARED TRYING TO MAINTAIN VEHICLE CONTROL WHILE ATTEMPTING TO GET HAND BETWEEN SEAT AND DOOR TO REACH AND FIND CORRECT BUTTON TO MOVE SEAT BACK WHEN THERE ARE 3 DIFFERENT SEAT BUTTONS. DRIVER HAS DISABLED PERSON THAT SETS BEHIND DRIVERS SEAT SO DRIVERS SEAT UPON DISABLED PERSON ENTERING VEHICLE IS ALWAYS PUT IN THE FARTHEREST POSITION FORWARD TO ENABLE DISABLED PERSON SPACE TO GET IN VEHICLE. UPON FINALLY GETTING SEAT BACK DRIVER HAS NO RECOLLECTION OF ANY EVENTS OCCURRING AFTERWARD BECAUSE DRIVER WENT INTO SHOCK. TOOK VEHICLE TO DEALERSHIP TO FIND PROBLEM SHOP MANAGER GOT IN ATTEMPTING TO DUPLICATE PROBLEM INSTEAD THE SEAT WOULDN'T EVEN MOVE AS IT'S AUTOMATICALLY PROGRAMMED TO DO, THEN SEAT ROCKED BACK AND FORTH, THEN WENT ALL THE WAY FORWARD. DEALERSHIP MADE TWO NEW IGNITION KEYS TO REPLACE THE WORN KEY, REPLACED COMPUTER MEMORY CYLINDER IN STEERING WHEEL WHERE IT WAS FOUND IF WORN IGNITION KEY LOST CONTACT BECAUSE OF KEY BEING WORN, WITH CYLINDER, SEAT HAD A MIND OF IT'S OWN. THIS RESULTED IN A SPEEDING TICKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493478January 19, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
ENGINE STALLS WHEN ACTIVATING CRUISE CONTROL WHICH RESULTS IN HAZARDOUS DRIVING SITUATION DUE TO LOSS OF POWER STEERING AND BRAKES. HAVE TO PULL OVER TO SIDE OF ROAD, PUT THE VEHICLE IN PARK AND RESTART. STARTS EVERY TIME. HAS REPEATED 3 TIMES. THIS IS A SERIOUS FLAW IN THE FORD ELECTRICAL COMPUTER DESIGN TO RESULT A FAILURE MODE THAT STALLS THE VEHICLE ENGINE WHILE UNDER SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493325January 17, 2013
STRUCTURE:BODY
I WANT FORD TO RECALL THERE MERCURY MOUNTAINEER AS IT HAS A MAJOR SAFETY ISSUE. ALL OF THERE MERCURY FROM 2002 ONWARD HAVE A CRACK ON THERE REAR LIFT GATE. I DONE GOOGLE AND ALMOST NET IS FULL OF COMPLAINTS ON THIS. *TR CRACK STARTS RIGHT BELOW MERCURY LOGO AND KEEP INCREASING AND INCREASING. MY CAR LOGO NOT CAME OFF, BUT FEW CARS, THIS LOGO BLOWN OFF. ALSO NOW I LEARNT THAT CAR HINGES HOLDING THIS VERY REAR HOOD CAME OFF.. I THOUGHT ITS MINE, BUT AGAIN, ALMOST WEB IS FULL OF COMPLAINTS ON THIS AND KNOWING HOW RISKY THIS IS, TRYING BEST TO GO TO EVERY LOOK AND CORNER SO TO ENSURE THAT FORD DOES REPAIR ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492256January 11, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE LIFT GATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490407December 28, 2012
WHEELS
DISCOUNT TIRE COMPANY INFORMED ME THAT THEY HAD A TECHNICAL BULLETIN - WHEEL ADVISORY THAT SAID; "DO SERVICE THE MERCURY MOUNTAINEER 18" OE WHEELS (2005 AND NEWER) THEY FOUND IN TESTING THAT THE FRONT BEAD HUMP HAS A RIDGE ON THE BALCONY LEDGE WHICH CAN CAUSE BEAD DAMAGE WHEN MOUNTING. TESTS WERE CONDUCTED WHERE SEVERAL TYPES OF TIRES WERE MOUNTED AND INFLATED ON THE OE WHEELS. THE ONLY TIRE THEY WERE ABLE TO SEAT AT (50PSI) WAS THE ORIGINAL EQUIPMENT MICHELIN. AFTER MOUNTING AND FOUND THAT IT HAD A DAMAGED BEAD. DURING THE TEST, THEY WERE NOT ABLE TO GET A TIRE TO SEAT WITHOUT DAMAGING THE BEAD. THE RECOMMENDATION: DO NOT SERVICE THESE WHEELS. CENTRAL FLORIDA LINCOLN DEALER (FORMERLY CENTRAL FLORIDA LINCOLN MERCURY) DID NOT HAVE ANY SERVICE BULLETIN ON THIS PROBLEM. THE ONLY WAY I COULD GET NEW TIRES FOR MY MERCURY MOUNTAINEER WAS TO BUY NEW 17" WHEELS AND HAVE NEW TIRES MOUNTED ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489013December 17, 2012
ELECTRICAL SYSTEM, SEATS
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE SEAT MOVED BACKWARD AND FORWARD INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE AND RECOMMENDED REPLACING THE IGNITION. THE TECHNICIAN ADVISED THAT IF THE FAILURE CONTINUED, THEN THE SEATING HARNESS WOULD HAVE TO BE REPLACED. THE CONTACT HAD THE TECHNICIAN DISCONNECT THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488631December 12, 2012
SEATS, ELECTRICAL SYSTEM
PURCHASED A USED 2008 MERCURY MOUNTAINEER ALMOST A YEAR AGO, IN APPROX OCT 2012 THE DRIVER'S SEAT STARTED MOVING BACK AND FORTH WHILE DRIVING. WHEN THE SEAT MOVED BACK IT WAS ALMOST SO FAR BACK I COULDN'T HOLD ONTO STEERING WHEEL OR KEEP FOOT ON BRAKE PEDAL. TOOK VEHICLE TO MCCOY MILLS FORD AND THEY COULD NOT DUPLICATE OCCURRENCE. SINCE THAT DATE THIS HAS HAPPENED MULTIPLE TIMES AND I FIGURED OUT IT HAS SOMETHING TO DO WITH THE IGNITION SWITCH. IF THE CAR GETS ANY MINOR JOLT AS IN RIDING ON ROUGH STREET OR GOING OVER SPEED BUMP, IGNITION APPARENTLY SHIFT WHICH TRIGGERS SOMETHING IN THE SENSOR AND OFF YOU GO. MOST RECENT OCCURRENCE WAS ON 12/11/2012 WHILE DRIVING THROUGH A LOCAL WALMART PARKING LOT; SLOWLY WENT OVER SPEED BUMP AND SEAT STARTED MOVING ON ITS OWN. SINCE THE OCCURRENCES ARE BECOMING MORE FREQUENT DECIDED TO TAKE CARE BACK IN NOW THAT I KNOW IT HAS SOMETHING TO DO WITH IGNITION SWITCH. CALLED FORD CUSTOMER CARE CENTER AND SPOKE TO A REP WHO STATED THEY DIDN'T HAVE ANY RECALLS FOR SUCH A MATTER AND MY BUMPER-TO-BUMPER HAD EXPIRED SO I WOULD HAVE TO INCUR COST TO REPAIR. WENT BACK TO MCCOY MILLS FORD WAS TOLD THAT THE KEYSENSE WOULD NEED TO BE REPLACED AND COST WOULD BE $390 - $400+. THIS SHOULD REALLY BE A RECALL ITEM, ESPECIALLY AFTER READING THE NUMBER OF POSTINGS ON THIS SITE FOR THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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