Mercury Milan Complaints

2,579 consumer complaints on file.

#10895098August 11, 2016
STEERING
MY 2010 MERCURY MILAN POWER STEERING JUST WENT OUT FOR NO REASON. I WAS TAKING MY HUSBAND TO THE AIRPORT AND THE FIRST INDICATOR WAS SERVICE POWER STEERING AND WHEN IT CAME ON AND IT JUST GOT TOUGH TO TURN. TWO DAYS LATER ANOTHER INDICATOR SERVICE POWER STEERING NOW CAME ON. I HAVE RESEARCHED AND FOUND OUT THAT THERE ARE PLENTY OF PEOPLE THAT HAVE EXPERIENCE THE SAME THING I HAVE. THEY SENT OUT A RECALL FOR THE 2011S BUT WE AS OWNERS OF A 2010 ARE EXPERIENCING THE SAME THING. FORD NEEDS TO SENT OUT A RECALL FOR THIS PROBLEM BECAUSE IT CAN CAUSE SOME SERIOUS WRECKS AND EVEN DEATH LUCKILY I WAS ABLE TO DRIVE HOME OKAY. NOW I CAN BARELY TURN THE STEERING WHEEL SO I AM NOT DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894729August 10, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO DECREASE IN SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE THROTTLE CONTROL LIGHT ILLUMINATED DURING THE FAILURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894743August 10, 2016
AIR BAGS
TAKATA RECALL... DASH BULGING AT AIR BAG AREA, GETTING WORSE, PASSENGER SIDE. AFRAID TO DRIVE CAR. I'M 77 YO AND TAKE MY 74 YO SISTER PLACES SEVERAL TIMES PER WEEK (DOCTORS ETC.). WE'RE VERY SCARED. TWO FORD DEALERSHIPS SAID MY CAR HAS NO RECALLS BUT YET I SEE IT LISTED AS HAVING A RECALL REGARDING THIS ISSUE. WHY DON'T THEY KNOW THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894801August 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 09/19/16 *BF UPDATED 09/20/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894807August 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT NOTICED THAT THE DASHBOARD WAS BULGING AND WAS CONCERNED THAT THE PASSENGER SIDE AIR BAG COULD DEPLOY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 09/20/16*LJ UPDATED 09/26/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893991August 8, 2016
STEERING
POWER STEERING ASSIST FAILURE THAT LOCKS THE STEERING WHEEL SO THE CAR CANNOT BE DRIVEN. THERE IS A RECALL FOR THE 2011 - 2012 MERCURY MILAN #15V340000 BUT THE RECALL DOES NOT INCLUDE THE 2010. THIS IS A COSTLY $1800 REPAIR IN WHICH OTHERS HAVE ALSO COMPLAINED ABOUT THIS VERY ISSUE IN THE MILAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893172August 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892904August 3, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
BRAKE PEDAL SWITCH WOULD MALFUNCTION AND CAR WOULD LOCK IN PARK AND HAD TO REPLACE 2016 COST - I DON'T HAVE THIS RECEIPT HANDY AT THIS TIME. TODAY REPLACED THROTTLE AND AN IGNITION COIL THIS DATE. CAR WOULD STOP ACCELERATING WHEN IN MOTION WHEN DRIVING IN A STRAIGHT LINE AND LOOSE POWER AND HAVE TO PULL OVER AND SHUT OFF AND RESTART AND THEN MORE TIME TO START. REPAIRED TODAY COST OVER $1100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892411August 2, 2016
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE INTERSTATE MY CAR LOST THE ABILITY TO TRAVEL AT A SAFE AND ACCEPTABLE SPEED. THE CARS MAXIMUM SPEED WAS 30 MPH ON AN INTERSTATE THAT HAS A REQUIRED SPEED OF 55MPH. I WAS FORCED TO PULL OVER ON THE SIDE OF THE ROAD AND HAVE THE CAR TOWED. THIS IS A GRAVE SAFETY CONCERN, ESPECIALLY SINCE FORD MOTOR COMPANY KNOWS EXACTLY WHAT THE PROBLEM ORIGINATES FROM. THE CAR WAS THEN TAKEN TO A REPAIR SHOP THAT FOUND THE PROBLEM TO BE A DEFECTIVE THROTTLE BODY. FORD WILL REPLACE THROTTLE BODIES IN 2009 AND UP MERCURY MILAN'S BUT NOT THE 2007. THE CARS HAVE THE EXACT SAME THROTTLE BODIES! IT IS NEGLIGENT ON FORD MOTOR COMPANIES PART TO NOT OFFER TO REPLACE ALL THROTTLE BODIES IN AFFECTED AUTOMOBILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891861July 30, 2016
STEERING
THE POWER STEERING WENT OFF WITH NO WARNING WHAT SO EVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891552July 29, 2016
AIR BAGS
TAKATA RECALL, I RECEIVED NOTICE FOR SAFETY RECALL 16S26 FROM FORD MOTOR COMPANY FOR MY 07 MERCURY MILAN, I CONTACTED MY DEALERSHIP AND FORD DIRECTLY BY PHONE TO RECEIVE A RENTAL SINCE MY CAR IS NOT SAFE TO DRIVE MYSELF, MY 10 YEAR OLD STEP SON AND 1MONTH OLD DAUGHTER. THIS CAR IS MY PRIMARY VEHICLE AND I'M NOT CONTINUING TO DRIVE IT DUE TO RISK OF INJURY OR DEATH TO MY FAMILY, WHICH I WAS TOLD BY [XXX] AT FORD MOTOR CO THAT ITS SAFE TO DRIVE, BUT THIS RECALL NOTICE WOULD NOT HAVE COME WAS THE VEHICLE "SAFE" FOR MY FAMILY TO DRIVE IN. I HAVE CONTACTED MY LOCAL NEWS WNEP 16 AND THE DAILY ITEM, ALSO TRIED MY PROGRESSIVE INSURANCE CO AND THEY ALL TELL ME FORD SHOULD BE COVERING A SAFE VEHICLE FOR ME TILL THE FIX TAKES PLACE, WHICH AS ADVISED BY [XXX] AT FORD COULD BE AWHILE TILL THE PARTS AND LETTER FOR SERVICE ARE READY. PLEASE IF ANYONE COULD HELP ME I WOULD APPRECIATE IT, I DON'T WANT TO RISK MY FAMILY'S LIFE TO DRIVE MY CAR AND WITH AN INFANT I AM IN NEED OF MY CAR. MY NAME IS [XXX] AND CAN BE REACHED BY PHONE AT [XXX], THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891634July 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/05/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889368July 28, 2016
UNKNOWN OR OTHER
THROTTLE BODY FAILURE....CAR ENTERED LIMP MODE OUT OF THE BLUE WHILE EXCELERATING FROM A STOP AT A TRAFFIC LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888432July 25, 2016
AIR BAGS
SO FORD SENDS US A RECALL NOTICE TELLING US DEATH COULD OCCUR FOR THE AIRBAG MALFUNCTION BUT THAT NO SOLUTION IS AVAILABLE. THE GOOD NEWS IS FORD WILL CONTACT US WHEN A SOLUTION IS AVAILABLE AT WHICH TIME THEY WILL FIX THE CAR. IN THE MEANTIME THERE IS NOTHING THEY CAN DO GIVEN IT IS A SUPPLIER PROBLEM. SO NOW WHAT DO WE DO? ALWAYS DRIVE THE CAR WITH NO ONE BUT THE DRIVER? CALLED FORD AND THAT IS BASICALLY THE ONLY ANSWER THEY HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887635July 22, 2016
SERVICE BRAKES
FOLLOWING AN ABS EVENT, THE BRAKES FAIL IMMEDIATELY. THE BRAKE PEDAL GOES COMPLETELY TO THE FLOOR. IT IS TERRIFYING AND HIGHLY DANGEROUS. IT HAS HAPPENED FOR YEARS BUT ONLY OCCASIONALLY, BUT WHEN IT DOES YOU FIND YOURSELF IN A LIFE AND DEATH SITUATION. FOLLOWING AN INCIDENT THE BRAKES START TO WORK AGAIN. I BROUGHT IT TO THE ATTENTION OF MY LOCAL DEALERSHIP AND THEY SAID, THAT THEY COULDN'T DUPLICATE THE SITUATION. LOOK AROUND THE INTERNET AND THERE ARE MANY PEOPLE WHO HAVE EXPERIENCED THIS PROBLEM, BOTH ON MERCURY MILANS AND ON FORD FUSIONS. THE PROBLEM SEEMS TO BE A FAULTY HCU (HYDROLIC CONTROL UNIT)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887672July 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887782July 22, 2016
EXTERIOR LIGHTING
THIS IS THE 2ND $400 REAR TAIL LIGHT I'VE PUT ON THIS CAR. IT HAS LED LAMPS AND THE WHOLE LIGHT HAS TO BE REPLACED. WORKS FINE WITHOUT HEADLAMPS ON AND NOT WHEN THEY ARE OFF. THIS CAN RESULT IN GETTING REAR ENDED!!!!! FORD SHOULD STEP UP AND RECALL THIS. HUNDREDS OF COMPLAINTS ON INTERNET. AND A 9.5 OUT OF 10 ON NHTSA. REPLACING A $2 BULB WITH A $400 LED IS DUMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887365July 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT AND REAR PASSENGER DOORS OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE RIGHT ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. UPDATED 09/29/16*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10885786July 19, 2016
STRUCTURE:BODY
MY DRIVER DOOR INSIDE HANDLE IS INOPERATIVE. I HAVE TO OPEN DOOR FROM OUTSIDE HANDLE. THIS MEANS EITHER SOMEONE HAS TO OPEN DOOR FOR ME FROM OUTSIDE, OR I ROLL DOWN MY WINDOWS TO PULL ON THE HANDLE. THE LOCK / UNLOCK ELECTRONIC BUTTON WORKS, AS WELL AS THE MANUAL LOCK/UNLOCK HANDLE ON THE DRIVER'S DOOR. HOWEVER, THIS ONLY ALLOWS LOCKING LATCH (ON THE SIDE OF THE DOOR, SEE PICTURE) TO BE ABLE TO RELEASE. SO WHAT HAPPENS IF I AM IN AN ACCIDENT AND THE WINDOW IS BROKEN OR I AM IN A PANIC TO GET OUT? I CAN'T GET OUT OF THE CAR BY MYSELF. FURTHERMORE, I HAVE TO HIT THE UNLOCK BUTTON FOR THE OUTSIDE DOOR TO BE ABLE TO UNLATCH THE LOCK (SOMEONE IS TRYING TO GET ME OUT, AND I AM DAZED AND CAN'T OPEN MYSELF, NOR UNDERSTAND TO HIT UNLOCK TO ALLOW RESCUER TO HELP). I WANTED TO BRING TO THE DEALER I PURCHASED THE CAR FROM FOR EVALUATION. I WAS INFORMED SINCE MY 2010 MERCURY MILAN HAS 80,600 MILES, IT IS OUT OF WARRANTY, AND SINCE THERE IS NO SAFETY RECALL ON FILE, I MUST PAY $100 TECHNICIAN INSPECTION FEE. THEN THERE WOULD BE THE CHARGE FOR FIXING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885799July 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PUMP MOTOR CIRCUIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,893. UPDATED 09/22/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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