Mercury Milan Complaints

2,579 consumer complaints on file.

#11034525October 19, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CARRIAGE FORD 908 E LEWIS AND CLARK PKWY CLARKSVILLE IN 47129) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034546October 19, 2017
STEERING
I AM HAVING TO MANUALLY STEER MY 2011 MERCY MILAN. I TOOK THE CAR TO THE DEALERSHIP TO HAVE IT INSPECTED. THERE WERE TWO CODES FOUND AND THEY ARE DTCS U3000-49 AND C2000D-49. I WAS QUOTED IT WOULD BE $1600.00 TO FIX THE CAR. I GOOGLED THE CODE "DTCS U3000-49 FORD" AND THE SEARCH BROUGHT ME TO THE WEBSITE FOR A RECALL ON 2011 MERCURY MILAN'S. THE RECALL NUMBER IS 15S18. PER THE RECALL, THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. I HAVE CONTACTED FORD AND THEY TOLD ME ACCORDING TO MY VIN, MY CAR WAS MADE 9/2/2010 AND THE RECALL BEGINS FOR CARS MADE 9/7/2010 AND AFTER. THEY CLAIMED MY CAR HAS A DIFFERENT PART. BUT OBVIOUSLY, MY CAR IS HAVING THE SAME LACK OF POWER STEERING AS THE RECALL AND CAN CAUSE AN ACCIDENT WHILE DRIVING AND IS VERY DIFFICULT TO TURN AND STEER. I DECLINDED SERVICE BUT I WILL END UP HAVING THEM REPAIR MY VEHICLE FOR SAFETY REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034535October 19, 2017
AIR BAGS
TAKATA AIR BAG RECALL- CALLED (2) SERVICE PROVIDERS IN CENTRAL FLORIDA FROM LIST ON WWW.AIRBAGRECALL.COM- BOTH SAID "TAKATA HAS NOT MADE REPLACEMENT PARTS AVAILABLE- CANNOT PERFORM SERVICE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034560October 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (PILSON FORD, 2000 LAKE LAND BLVD, MATTOON, IL 61938, (217) 234-2397) WAS UNABLE TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR BECAUSE THE MANUFACTURER HAD NOT SUPPLIED THE REMEDY AND REPAIR PARTS FOR MONTHS. IN ADDITION, THE AIR BAG INDICATOR ILLUMINATED MONTHS LATER AND THE FRONT PASSENGER SIDE AIR BAG WAS PROTRUDING OUTWARD FROM ITS ORIGINAL STRUCTURED POSITION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034563October 19, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN, AND THE SERVICE POWER NOW AND SERVICE AUTO TRACK INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INVER GROVE FORD LINCOLN, 4725 S ROBERT TRL INVER, GROVE HEIGHTS, MN 55077), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE RESET ITSELF, BUT THE DEALER STATED THAT THE STEERING FAILURE WAS NOT REPAIRED. THE CONTACT WAS DRIVING THE VEHICLE AGAIN AND THE SERVICE POWER STEERING AND SERVICE AUTO TRACK INDICATORS ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS REFERRED TO THE MANUFACTURER AT 1-800-521-4140, BUT THE CONTACT HUNG UP DURING THE CALL. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 122,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034681October 19, 2017
SERVICE BRAKES
SOFT BRAKE PEDAL, PEDAL GOES MOST OF THE WAY TO FLOOR TO STOP. REPLACED MASTER CYLINDER AND PADS. INFORMED THAT HYDRAULIC CONTROL UNIT WAS BAD AS WELL(COST OF AN ADDITIONAL $1300.00). CONCERNED ABOUT THE COST OF REPAIR AND STORIES OF OTHERS THAT HAD REPEATED FAILURES OF THE HCU. FORD SHOULD REPLACE UNIT FOR FREE AFTER THE FIRST OCCURRENCE. I WILL PAY FOR THE REPAIR ONCE, BUT DON'T WANT TO BE BLEED REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034341October 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (ISLAND LINCOLN MERCURY IN COCOA, FL, 321-452-9220) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034353October 18, 2017
AIR BAGS
"TAKATA RECALL' - WE RECEIVED THE FORD MOTOR CO. RECALL NOTICE IN JULY 2016 AND WE HAVE WRITTEN THREE LETTERS REQUESTING A DATE TO HAVE THE AIRBAG REPLACED. FORD KEEPS TELLING US THAT THE PARTS ARE NOT AVAILABLE IN ORDER TO SET A REPLACEMENT DATE. IT'S NOW OVER A YEAR AND STILL NO NOTICE TO TAKE THE CAR IN FOR THE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034361October 18, 2017
AIR BAGS
TAKATA RECALL: I RECEIVED AN AIRBAG RECALL (MNF#16526) FROM FORD/MERCURY ON JULY 1, 2016. MY FORD DEALER KEEPS TELLING ME NO FIX AVAILABLE AS OF OCT., 2017. THIS A LIFE TREATENING SITUATION THAT HAS NOT BEEN ADDRESSED AND IS UNACCEPTABLE. FORTUNATELY NO ONE HAS BEEN INJURED. WHAT CAN WE DO TO GET THIS FIXED ASP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034398October 18, 2017
AIR BAGS
TAKATA RECALLA IN JULY 2016 I RECEIVED A SAFETY RECALL. FORD STATES THEY DON'T HAVE RECALL PARTS YET. WE ARE IN WARM HUMID CLIMATE. DO YOU HAVE ANY SAFETY ADVICE? WE CAN NOT DISCONNECT THE PASSENGER AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034044October 17, 2017
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 50 MPH, THE ADVANCE TRACK WARNING INDICATOR ILLUMINATED CONTINUOUSLY. IN ADDITION, THE STEERING WHEEL WAS STIFF AND NEEDED EXTRA FORCE TO TURN. THE CONTACT MENTIONED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AFTERWARDS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034113October 17, 2017
SERVICE BRAKES
AFTER A HARD BREAKING ON A SLIPPERY ROAD ON A CITY STREET AT ABOUT 45 MPH THE BRAKE PEDAL NOW GOES WAY FURTHER DOWN THAN IT USED TO. SEEMS TO HAVE LOST ANY EFFECT FOR AT LEAST HALF ITS TRAVEL. VERY SCARY THE FIRST TIME YOU NOTICE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033498October 16, 2017
SERVICE BRAKES
THE BRAKES FAILED TO STOP THE VEHICLE IN A SAFE DISTANCE. OCCURRED ON MULTIPLE OCCASIONS DURING A MODERATE TO HARD STOP. BREAKS AND SYSTEM HAVE BEEN INSPECTED AND MECHANIC DOES NOT FIND ANY OBVIOUS ISSUES. BREAKS ARE "SOFT" AND TAKE A HALF SECOND TO ENGAGE WHEN FOOT IS APPLIED. THIS HAS BEEN A PROBLEM FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033848October 16, 2017
STEERING
POWER STEERING ASSIST / SERVICE ADVANCE TRACK CAME ON WITH NO POWER TO STEER WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033852October 16, 2017
AIR BAGS
TAKATA RECALL MY LAST UPDATED REPORT FROM 8.24.16 SAYS THERE IS AN AIRBAG RECALL AND THERE IS NO RESOURCE FOR REPAIR. YOUR WEBSITE REPEATS THE SAME INFORMATION TODAY 10.16.2017. ENTIRE FAMILY AND PUBLIC IS AT RISK IN THE EVENT OF A FAILURE. WHAT CAN BE DONE TO GET THIS DONE????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033211October 13, 2017
AIR BAGS
TAKATA RECALL - I RECEIVED A RECALL NOTICE FROM FORD MOTOR COMPANY FOR THE PASSENGER FRONTAL AIRBAG INFLATOR, DATED JULY 2016. IT HAS BEEN OVER 1 YEAR NOW AND I HAVE NOT RECEIVED ANY FOLLOW-UP INFORMATION REGARDING REPLACEMENT OF THIS PIECE, AND THE NHTSA WEBSITE STATES THAT THERE IS STILL NO REMEDY AVAILABLE. THIS FLAWED PIECE OF EQUIPMENT IS POTENTIALLY DEADLY, SHOULD IT RUPTURE, AND IT IS UNACCEPTABLE THAT IT HAS BEEN OVER 1 YEAR AND STILL "NO REMEDY IS AVAILABLE". PLEASE LET ME KNOW WHEN I CAN EXPECT A REPLACEMENT PIECE FOR THIS TO BE AVAILABLE AS SOON AS POSSIBLE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033024October 12, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ZECK FORD (4501 S 4TH ST, LEAVENWORTH, KS 66048). THE CONTACT WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED, BUT NEVER ANSWERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032310October 9, 2017
SERVICE BRAKES
WHILE EXITING ONTO RAMP FROM EXPRESSWAY ON WET PAVEMENT, I APPLIED MY BRAKES TO SLOW THE CAR. I DROVE OVER AN UNEVEN ROAD SURFACE AND MY BRAKE PEDAL WENT TO THE FLOOR. AS A RESULT, I NEEDED INCREASED DISTANCE TO STOP MY CAR. IF I NEEDED TO STOP FOR TRAFFIC OR A TRAFFIC SIGNAL THIS INCIDENT WOULD HAVE RESULTED INTO AN ACCIDENT. MY BRAKE PEDAL RETURNED TO NORMAL SOMETIME LATER. I HAVE HAD THREE SIMILAR INCIDENTS HAPPEN WHILE DRIVING MY CAR OVER AN UNEVEN ROAD SURFACE ( WET OR DRY) MY BRAKE PEDAL TURNS SOFT AND GOES TO FLOOR. AS A RESULT INCREASED STOPPING DISTANCE WAS NEEDED. MY BRAKE PEDAL ALWAYS RETURN TO NORMAL SOMETIME LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032040October 6, 2017
STEERING, UNKNOWN OR OTHER
PULLEY BOLT HAS BROKEN OFF 3 TIMES NOW WITHIN 1500 MILES OF DRIVING THE CAR.ONCE DRIVING ON A CITY STREET, ANOTHER TIME WHILE SITTING AT A TRAFFIC LIGHT AND THE 3RD WHILE ON THE HIGHWAY GOING AROUND A CURVE AT HIGHER SPEED. WHEN THE BOLT BREAKS, IT ALLOWS THE PULLEY TO BE THROWN AROUND, AND THE SERPENTINE BELT TO COME OFF, RESULTING IN LOSS OF CHARGING SYSTEM, A/C SYSTEM, AND POWER STEERING SYSTEM. THE IS A SAFETY CONCERN ESPECIALLY IF YOU ARE TRAVELING AT HIGH SPEED OR TURNING A CORNER OR GOING AROUND A CURVE. MY DAUGHTER COULD HAVE HAD AN ACCIDENT IF SHE HAD LOST CONTROL OF THE VEHICLE WHILE TURNING AND HAVING NO POWER STEERING ALL OF THE SUDDEN. FORD MOTOR CO. KNOWS OF THIS PROBLEM WITH THE FUSION AND MILAN VEHICLES AND REFUSES TO DO A RECALL AND OR COME UP WITH A SOLUTION FOR THE THOUSANDS WHO DRIVE THESE VEHICLES DAILY. WE ARE ALSO INCURRING STEEP REPAIR BILLS TO REPLACE THE BOLTS AND PULLEYS AND BELTS THAT ARE BROKEN OR DAMAGED WHEN THE BOLT BENDS OR BREAKS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031715October 4, 2017
FUEL/PROPULSION SYSTEM
THROTTLE BODY MALFUNCTION AND ACCELERATION PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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