Mercury Milan Complaints

2,579 consumer complaints on file.

#11098628May 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GORDIE BOUCHER VILLAGE FORD OF THIENSVILLE, 121 N MAIN ST, THIENSVILLE, WI 53092) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098149May 27, 2018
AIR BAGS
OTHER CAR FAILED TO YIELD AT STOP SIGN. MY CAR HIT THE SUV IN THE DOOR AREA. MY FRONT END AND HOOD ARE DAMAGED. AIRBAGS DID NOT DEPLOY. MY CAR WAS IN MOTION ON A CITY STREET.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11098150May 27, 2018
STEERING
JUST RETURNED BACK HOME FROM A VACATION AND WAS DRIVING MY ENTIRE FAMILY BACK HOME FROM THE AIRPORT. THE WEATHER WAS NICE SO I HAD THE WINDOWS DOWN WHILE ON THE FREEWAY. AS I WENT TO EXIT THE FREEWAY GOING ABOUT 72 MPH, I REALIZE THE STEERING SEEMED MORE DIFFICULT THAN USUAL, BUT THOUGHT NOTHING MORE AND PROCEEDED TO MAKE A SHARP LEFT HAND TURN OF THE FREEWAY GOING ABOUT 35 MPH. AS I ENTERED THE TURN, I QUICKLY REALIZED THE POWER STEERING WAS NOT WORKING, AS I STRUGGLED TO KEEP MY CAR FROM CRASHING INTO THE BRIDGE WALL. AS WE CAME TO A STOP I NOTICED A MESSAGE DISPLAYED ON THE DASH ABOUT A POWER STEERING ASSIST FAILURE AND THE TRACTION CONTROL WAS OFF. I NEVER HEARD THE WARNING DUE TO THE ROAD NOISE AND WAS CAUGHT COMPLETELY OFF GUARD. HAD MY WIFE BEEN DRIVING OR THE ROAD BEEN WET OR SNOW COVERED, I AM CONVINCED, WE WOULD HAVE CRASHED! MY 2011 MERCURY MILAN HAS ROUGHLY 121,000 MILES ON IT. AFTER SEVERAL DAYS SINCE, THE POWER STEERING STILL DOES NOT WORK. MY WIFE IS AFRAID TO DRIVE THE CAR AS SHE CAN'T EVEN TURN THE CAR IT OUT OF OUR DRIVEWAY AS IT TAKES CONSIDERABLE FORCE TO TURN THE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097759May 24, 2018
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING FOR TWO YEARS. STILL NO AIR BAG REPLACEMENT! FORD ADVISES NOT TO LET ANYONE SIT IN FRONT PASSENGER SEAT, BUT I CANNOT DO THAT. FORD HAS NOT ACTED IN A TIMELY MANNER. FIRST NOTICE CAME IN SUMMER OF 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097843May 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 40 MPH, THE AIR BAG INDICATOR ILLUMINATED AND A WARNING TO REMOVE ALL ITEMS FROM THE FRONT PASSENGER SEAT WAS DISPLAYED. THE DEALER (PENSACOLA FORD, 6397 PENSACOLA BLVD, PENSACOLA, FL 32505) WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BECAUSE THE AIR BAG REPLACEMENT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FROM THE MANUFACTURER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097118May 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HEMPSTEAD FORD LINCOLN IN HEMPSTEAD, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096962May 20, 2018
AIR BAGS
"TAKATA RECALL"- IT HAS BEEN ALMOST 2 YEARS SINCE THE RECALL STARTED. YOUR CO. IS COSTING ME MONEY. BECAUSE OF THE RISK TO MY LIFE AND SINCE THE PART IS STILL NOT AVAILABLE, I HAD TO BUY ANOTHER CAR. I AM RETIRED AND ON A FIXED INCOME AND HAD NOT PLANNED TO BUY A CAR. EVEN THOUGH MY CAR IS A 2006, IT STILL DRIVES WELL, HAS NEW TIRES AND A NEW BATTERY. NOW, I DON'T KNOW WHAT TO DO WITH IT. I DON'T WANT TO SELL IT AND RISK INJURY TO ANOTHER PERSON OR FAMILY. I FEEL LIKE I HAVE BEEN MISTREATED. IF I WEREN'T RESPONSIBLE AND DIDN'T MAKE PAYMENTS, I WOULD HAVE HAD NEGATIVE CONSEQUENCES GIVEN TO ME. YET, YOUR COMPANY IS NOT BEING PUNISHED FOR WHAT YOU HAVE DONE. I AM VERY DISAPPOINTED AND WANT SOME TYPE OF REIMBURSEMENT, SINCE I CAN'T SAFELY DRIVE MY CAR WITH MY FAMILY IN IT! IT SEEMS LIKE YOU ONLY WANT TO HELP, IF OR WHEN THERE'S AN ACCIDENT. HELP ME BEFORE SOMETHING HAPPENS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096746May 18, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 65 MPH, THE ADVANCE TRAC AND SERVICE POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE POWER STEERING FAILED, WHICH MADE IT DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. NEITHER AN AUTHORIZED DEALER NOR THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 214,145.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096770May 18, 2018
SERVICE BRAKES
FOR A WHILE WHEN I WOULD APPLY MY BRAKES I WOULD LOSE THEM IN THE FACT THAT I WOULD HAVE TO PUSH THEM ALL THE WAY TO THE FLOOR. AFTER THIS HAPPENED A FEW TIMES I WOULD HAVE NO BRAKES AT ALL. MY MECHANICS COULD NOT FIGURE THIS OUT BECAUSE AFTER THE CAR WOULD SIT OR I PUMPED THE BRAKES THEY WOULD RETURN UNTIL FINALLY THEY JUST WENT COMPLETELY. AT THIS TIME I CAME TO FIND OUT THAT THE ABS SYSTEM HAD TO BE REPLACED. THEY TOLD ME THAT THIS WAS A DEFECT. THE ONLY COMPANY I COULD GET THE PART FROM WAS FORD! NO OTHER COMPANY OR AFTER-MARKET WAS COMPATABLE. TELL ME FORD DID NOT KNOW ABOUT THIS???? COST ME OVER $1K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093860May 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I STARTED HAVE MESSAGE POWER STEERING ASSIST FAILURE ALONG WITH ADVANCETRAK SERVICE. POWER STEERING WAS LOST DURING FREEWAY RIDING. PULLED OVER, SHUT VEHICLE OFF AND TURNED BACK ON. POWER STEERING CAME BACK. AFTER A WEEK OF THIS ERROR MESSAGES WOULD NOT GO AWAY. TOOK INTO FORD SERVICE AND WAS TOLD THAT GEAR ASSEMBLY AND BOTH RIGHT SIDE CONTROL ARMS NEEDED TO BE REPLACED. EXPENSIVE REPAIR OF 2213.08. I NOTICED ON-LINE A RECALL FOR THIS SAME PROBLEM SO I CALLED SERVICE AND THEY STATED THAT MY CAR WAS NOT PART OF RECALL. WHY NOT. THIS IS A SAFETY PROBLEM THAT HAS HAPPENED TO WAY TOO MANY PEOPLE ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093749May 14, 2018
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING 75 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT SLOWED THE VEHICLE DOWN AND PULLED OVER TO THE SHOULDER. AFTER A FEW MINUTES, THE CONTACT TURNED THE IGNITION OFF, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE DEALER (CORLEYS ALBUQUERQUE LINCOLN VOLVO, 9000 PAN AMERICAN FWY NE, ALBUQUERQUE, NM 87113) STATED THAT THE ELECTRIC POWER-ASSIST STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093793May 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED VILLAGE FORD AT (352) 233-2900 (11660 SE NORTH, US-441, BELLVIEW, FLORIDA 34420) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093333May 11, 2018
SERVICE BRAKES
BRAKE PEDAL GOES TO FLOOR MOST OF THE TIME. HAVE HAD BRAKES INSPECTED. REPLACED LEAKING MASTER CYLINDER. DID NOT CORRECT PROBLEM. WAS TOLD ABS HYDRAULIC CONTROL PROBLEM. $1300 TO $1600 TO REPAIR. CAN NOT AFFORD TO PAY. CAR ONLY HAS 77450 MILES. HAVE BEEN TOLD NOT TO DRIVE VEHICLE. FORD NEEDS TO STAND BY THERE PRODUCT. THIS IS A VERY BAD SAFETY ISSUE. PLEASE HELP IN ANY WAY. YOU CAN CONTACT ME AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092876May 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD IN MELBOURNE, FL (321-254-4283) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONSUMER UPDATED 9/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092724May 9, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM, STEERING
MY STEERING WHEEL COMPLETELY WENT OFF IN THE FREEWAY I GOT A SIGN ON THE DASHBOARD TO SERVICE STEERING WHEEL NOW AND THEN MY STEERING WHEEL STOPPED WORKING AS I WAS DRIVING IN THE FREEWAY. AFTER GETTING THIS FIXED LESS THEN A YEAR LATER THE SAME ISSUE HAPPENED AS I WAS DRIVING MY STEERING WHEEL JUST LOCKED AND IT WAS VERY DIFFICULT FOR ME TO STEER MY CAR TO A SAFE PLACE. THIS IS THE SECOND TIME THIS HAPPENED THE FIRST TIME BEING ON THE FREEWAY AND THIS SECOND TIME DRIVING IN THE STREETS BOTH TIMES IT HAPPENED WHILE I WAS DRIVING FROM ONE SECOND TO THE NEXT I GOT A MESSAGE TO SERVICE STEERING WHEEL NOW AND THEN MY STEERING WHEEL AUTOMATICLY LOCKED AND IT MADE IT EXTREMELY DIFFICULT TO MANUEVER THE CAR TO A SAFE PLACE. BOTH TIMES MY CHILDREN WERE IN THE CAR AND IT WAS A VERY SCARY THING TO GO THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092549May 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JORDAN FORD, 2411 PAT BOOKER RD, UNIVERSAL CITY, TX 78148, (210) 477-8000) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092578May 8, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092203May 7, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. ON SEVERAL OCCASIONS, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND THE STOPPING DISTANCE WAS INCREASED. ON ONE OCCASION, THE VEHICLE DROVE THROUGH AN INTERSECTION BEFORE COMING TO A STOP. THE CONTACT, A CERTIFIED MECHANIC, DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092065May 5, 2018
AIR BAGS
TAKATA RECALL - IT HAS BEEN 2 YEARS WITH NO PARTS AVAILABLE. MY WIFE IS NOW RIDING IN THE BACK SEAT WITH OUR INFANT. WHAT ARE OUR OTHER OPTIONS TO GET THIS FIXED? 2 YEARS SEEMS A BIT RIDICULOUS FOR SUCH A SERIOUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091746May 4, 2018
SERVICE BRAKES
I DON'T RECALL EXACTLY WHEN THIS ISSUES STARTED BUT IT WAS AT LEAST 2015 POSSIBLY 2014. WHEN AN ABS EVENT OCCURS, THE BRAKE PEDAL GOES SOFT, TO THE FLOOR, AND TAKES LONGER TO BRAKE. THE PEDAL CONTINUES TO BE SOFT FOR ABOUT A DAY INITIALLY BEFORE RETURNING TO NORMAL. NOW IT OCCURS FOR EXTENDED PERIODS OF TIME. THIS REQUIRES TO START BRAKING EARLIER AND LEAVE LOTS OF SPACE BETWEEN MY CAR AND THE CAR IN FRONT OF ME WHICH ISN'T ALWAYS POSSIBLE IN TRAFFIC. THE TIRES TEND TO SLIDE ON WET ROAD CONDITIONS NORMALLY BUT THE BRAKING ISSUE MAKES IT WORSE. VERY SCARY. I HAVE BEEN OVERLY CAUTIOUS AND HAVE HAD MANY CLOSE CALLS BUT NOT HAD AN ACCIDENT BY SOME MIRACLE. REMOVING THE TWO ABS FUSES (8 & 10) WHICH HAS HELPED BUT THIS RESULTED IN THE ABS AND BRAKE LIGHT TO BE ON PERMANENTLY. WITH THE BRAKE LIGHT ON, CAR WILL NOT PASS INSPECTION. BUT WITH THE FUSE IN, IF MY PEDAL IS SOFT AND GOES TO THE FLOOR BEFORE BRAKING, IT WILL NOT PASS INSPECTION EITHER. A GOOGLE SEARCH RESULTED IN THE FOLLOWING VIDEOS: 1) HTTPS://WWW.YOUTUBE.COM/WATCH?V=0R46_UNYYK8 2) HTTPS://WWW.YOUTUBE.COM/WATCH?V=VWFLKCXXZTY GOOGLE IT AND NUMEROUS OTHER VIDEOS WILL BE EASILY FOUND. NOTE: DATE, MILEAGE, AND SPEED IN FOLLOWING QUESTIONS WERE ESTIMATED. I KNOW APPROXIMATELY WHEN IT STARTED. REPORTING A SAFETY ISSUE IN THIS MANNER WAS NOT AN OPTION THAT I WAS AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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