Mercury Milan Complaints

2,579 consumer complaints on file.

#10562845February 4, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER AS THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO JERK AND SUDDENLY LOST ACCELERATION POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,811. THE CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562917February 4, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
WRENCH LIGHT CAME ON AND CAR STARTED SHAKING AND SPUTTERING AND WOULD NOT ADVANCE AND I ALMOST GOT REAR ENDED. I FEEL THIS IS A SERIOUS PROBLEM AND NEEDS TO BE ADDRESSED. ALSO THE ENGINE LIGHT CAME ON. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562347January 31, 2014
POWER TRAIN
MY CAR SUDDENLY LOST POWER AND THE WRENCH LIGHT CAME ON, AT THE STOP SIGN I SHUT THE CAR OFF AND RESTARTED AND IT WAS GONE. THIS HAPPENED INTERMITTENTLY UNTIL RECENTLY THE CAR SHUTTERS AND DIES IN RUSH HOUR TRAFFIC WHEN YOU SLOW OR COME TO A STOP. IT ALSO LOSES POWER AND ACCELLERATES VERY SLOWLY. NOW THE WRENCH LIGHT IS ALWAYS ON AND THE CAR SURGES WHEN DRIVING. I UNDERSTAND OTHERS ARE HAVING TROUBLE WITH THIS VERY ISSUE. ALL MY MILAGE IS HIGHWAY MILES AS I DRIVE 160 MILES ROUND TRIP PER DAY. THE THROTTLE BODYS ARE VERY EXPENSIVE AND A DEFINATE SAFETY HAZARD AS THE TROUBLE JUST KICKS IN AT ANY GIVEN TIME AND THE SUDDEN LOSS OF POWER OCCURING DURING BUMPER TO BUMPER IS A SAFETY CONCERN. I HAVE MAINTAINED MY CAR AND TRIED TO KEEP IT LIKE NEW. I THINK THE ISSUE NEEDS TO BE ADDRESSED AND THE THROTTLE BODYS NEED TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561619January 27, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE DESPITE THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS ADVISED THAT THE THROTTLE BODY FAILED BUT DID NOT HAVE A CLEAR DIAGNOSIS HOW IT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561319January 24, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
WHILE TRAVELING AT 55MPH MY VEHICLE STALLED, LOST ALL POWER AND CAME TO A STOP AT THE SIDE OF THE ROAD. IT WAS RESTARTED SEVERAL TIMES EACH TIME WITH THE WRENCH SYMBOL ILLUMINATED. WAS ONLY ABLE TO DRIVE HOME AT 45MPH AND THE CAR BUCKED AND STALLED TWO TIMES. WILL BE CALLING FORD FOR REPAIR. LUCKILY I SIGNED UP FOR THE EXTENDED SERVICE PLAN WHEN I PURCHASED THIS VEHICLE AS A CERTIFIED PRE OWNED CAR AT THE DEALERSHIP. THIS IS OBVIOUSLY A THROTTLE BODY ISSUE WHICH I WILL BE EXPLAINING TO THE TECH'S WHEN I BRING IT IN FOR REPAIR. AND MORE IMPORTANTLY, THIS IS A MAJOR SAFETY ISSUE FOR THE OCCUPANTS OF THIS CAR AND OTHER CARS INVOLVED IF AN ACCIDENT WERE TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560523January 18, 2014
STEERING
I WAS TRAVELING AT NIGHT, AT A SPEED OF 30 MPH. I HEARD A BELL AND LOOKED AT MY DASH AND SAW A MESSAGE THAT SAID POWERTRAC SERVICE NOW. I PULLED OVER TO A PARKING LOT, RESTARTED MY CAR, AND AT THIS POINT.... THERE WAS NO POWER STEERING. THANK GOD MY HUSBAND WAS WITH ME. I COULDN'T EVEN TURN THE WHEEL MYSELF. I WAS LUCKY THAT OUR CHILDREN WERE NOT IN THE CAR. THERE IS TO MANY OF THESE SAME ISSUES LISTED WITHIN THE LAST MONTH. OH AND BY THE WAY, I HAD MY CAR SERVICED (AT THE DEALERSHIP) YESTERDAY AND WAS TOLD MY CAR WAS GREAT! WONDERING WHAT IN THE WORLD IS GOING ON . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560409January 17, 2014
STRUCTURE:BODY:DOOR
INTERIOR DOOR HANDLE WILL NOT OPEN VEHICLE ON DRIVER'S SIDE DOOR MAKING IT IMPOSSIBLE TO EXIT VEHICLE WITHOUT CRAWLING OVER CONSOLE AND EXITING FROM PASSENGER SEAT OR OPENING WINDOW TO ACCESS EXTERIOR DOOR HANDLE. THIS IS A SAFETY ISSUE. AS THE SAME THING HAPPENED TO MY HUSBAND'S FORD FUSION 2010 HYBRID (WHICH COST OVER $200 TO REPAIR AT THE DEALERSHIP), I BELIEVE THERE IS AN ISSUE WITH THE MANUFACTURE/DESIGN/INTEGRITY OF PARTS IN THESE VEHICLES. IN ADDITION, THERE ARE NUMEROUS COMPLAINTS ON THE INTERNET FORD/MERCURY FORUMS CITING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559654January 13, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE OVERHEATED AND THE DRIVER'S SIDE BRAKE LIGHT CONSTANTLY ILLUMINATED ON A DIFFERENT OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE THROTTLE BODY AND RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO A PRIVATE MECHANIC WHO FOUND THAT THE TAIL LIGHT NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559710January 13, 2014
SERVICE BRAKES
MY DAUGHTER HAD TWO EPISODES WHERE WHEN THE ABS BRAKES WERE ACTIVATED SHE THEN WOULD EXPERIENCED A SOFT PEDAL FOR BRAKES. THE FIRST EPISODE WAS ON A DIRT ROAD AND THE SECOND EPISODE WAS ON ICE. MY HUSBAND MET HER AT THE SECOND EPISODE SITE AND SURE ENOUGH THE BRAKE PEDAL WENT TO THE FLOOR. MY HUSBAND TURNED THE CAR OFF AND WHEN THE CAR RESTARTED THE BRAKES WORKED FINE. WE TOOK THE CAR TO THE ROMEO FORD TO BE SERVICED BUT THEY COULD REPRODUCE THE PROBLEM. WE WERE FORCED FOR OBVIOUS REASONS TO REPLACE BOTH PARTS OF THE ABS BRAKES. MY HUSBAND SPENT HOURS INVESTIGATING THIS ISSUE AND FOUND OTHER OWNERS WITH SIMILAR STORIES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559477January 11, 2014
EXTERIOR LIGHTING
2010 MERCURY MILAN PREMIER (LED TAIL LIGHTS) WITH HEADLIGHTS ON THE LEFT REAR BRAKE LIGHT REMAINS ON ALL THE TIME AND DOES NOT RESPOND WHEN PRESSING THE BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559203January 9, 2014
POWER TRAIN
I WAS DRIVING ON THE FREEWAY AT ABOUT 60 MPH WHEN MY CAR SUDDENLY LOST ALL DRIVE POWER WITHOUT WARNING. I MANAGED TO COAST TO THE SNOW-COVERED RIGHT SHOULDER. WHEN I PUT THE VEHICLE IN PARK, IT WAS SHUDDERING AND THE ENGINE WARNING LIGHTS WERE ON. I TURNED THE CAR OFF FOR A MINUTE AND THEN TURNED IT BACK ON. THE CAR SEEMED TO DRIVE OK THEN, BUT I IMMEDIATELY TOOK IT TO THE DEALERSHIP AND LEARNED THAT THE DIAGNOSTIC CODES INDICATED A FAILURE IN THE THROTTLE BODY. IF THIS IS A FAULTY PART IT SHOULD BE RECALLED. I FEEL I WAS LUCKY TO BE ABLE TO GET MY DISABLED CAR OFF THE ROAD WITHOUT INCIDENT. THE NEXT PERSON MAY NOT BE SO FORTUNATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558762January 7, 2014
SERVICE BRAKES
TL* THE CONTACTS OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH HE HEARD AUDIO SIGNALS. THERE WERE WARNING INDICATOR LIGHTS ILLUMINATED THAT STATED CHECK BRAKE SYSTEM, ABS. THE VEHICLE WAS TAKEN TO A DEALER. THE MECHANIC DIAGNOSED THAT THE COMPUTER SYSTEM AND THE BRAKE MECHANISM HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558929January 7, 2014
EXTERIOR LIGHTING
AT NIGHT (WITH RUNNING LIGHTS ON) THE LEFT REAR BRAKE LIGHT REMAINS ON ALL THE TIME AND DOES NOT RESPOND WHEN PRESSING THE BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558633January 6, 2014
SERVICE BRAKES
THE 1ST FAILURE WAS ,AFTER LEAVING A GAS STATION, MY BRAKE PEDAL WENT TO THE FLOOR WITHOUT WARNING. I BARELY MISSED THE CAR IN FRONT.AFTER 4 MONTHS,THE SAME THING OCCURRED AFTER LEAVING A HIGHWAY AT A LIGHT. OK AGAIN FOR A FEW MONTHS,THERE WAS A 3RD INCIDENT, BUT I CAN T REMEMBER THE DETAILS.I HIT A SMALL POT HOLE AND THE ABS CAME ON. I LOST MY PEDAL AGAIN.WHEN I SHUT THE CAR OFF, THE SYSTEM RESET AND IT WAS FINE. NOW WHENEVER THE ABS IS USED, I LOSE MY PEDAL WITHOUT WARNING. IT NO LONGER RESETS. MY MECHANIC HAS TO BLEED THE SYSTEM TO GET MY PEDAL BACK. IM AFRAID TO DRIVE THE CAR IN BAD WEATHER. I HAVE HAD 6 OR 7 BRAKE FAILURES IN THE LAST 18 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558414January 3, 2014
POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY TRAVELING AT APPROXIMATELY 50MPH WHEN THE CAR SUDDENLY STARTED TO LOSE POWER AND I WAS NOT ABLE TO ACCELERATE--CAR WAS COASTING. THE WRENCH LIGHT CAME ON AT THE SAME TIME AS WELL. I TURNED ON MY HAZARD LIGHTS AND WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD. THE CAR STARTED TO SPUTTER AS IT SLOWED DOWN AND EVENTUALLY LOST ALL POWER/STOPPED. I TURNED THE CAR OFF, AND WAS ABLE TO START BACK UP AGAIN...VERY CONFUSING AND ANNOYING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557832December 30, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE PASSENGER'S SIDE BRAKE LIGHT FAILED. THE CONTACT FOUND OUT THE BRAKE AND TAIL LIGHTS WERE FAULTY BY BEING STOPPED BY A SHERIFF. A REPAIR SHOP INFORMED HER, THE COMPUTER CHIP IN THE TAIL LIGHTS WERE FAULTY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 02/11/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557413December 27, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
WHILE FIRST DRIVING MY CAR FROM A STANDSTILL, I NOTICED THE "WRENCH IDIOT LIGHT" ON. THE CAR SEEMED TO BUCK AS IT WENT THROUGH IT'S GEARS. ALSO, THE SPEEDOMETER REGISTERED "0" AT THIS TIME. UPON ENTERING THE HIGHWAY, THE CAR WOULD NOT GO INTO WHAT I THINK IS 4TH GEAR. SEVERAL TIMES, THE CAR LURCHED FORWARD AND THEN THROTTLED BACK TO A LOW RPM, BEFORE RESPONDING TO THE GAS PEDAL. EVENTUALLY, I COULD RUN AT 55 MPH @ 3000 RPM'S, BUT IT WOULDN'T SHIFT ANY FURTHER, EVEN WHEN I WENT FASTER. AT THIS TIME, THE SPEEDOMETER NEEDLE FINALLY REGISTERED MY TRUE SPEED. A COUPLE OF TIMES, THE RPM'S SUDDENLY SHOT-UP AND THEN THE ENGINE THROTTLED BACK. HOWEVER, THE CAR FELT LIKE IT SHOULD HAVE GONE INTO IT'S FINAL FORWARD GEAR BUT COULDN'T. ON LOCAL ROADS. IT SHIFTS EXTREMELY HARD INTO IT'S GEARS. THE WHOLE TIME, THE CAR'S "WRENCH" LIGHT WAS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557420December 27, 2013
SERVICE BRAKES, EXTERIOR LIGHTING
WHEN THE LIGHTS ARE ON (AT NIGHT), THE REAR LIGHTS ARE CONTINUOUSLY AT THEIR HIGHEST BRIGHTNESS, AS IF THE BRAKES WERE PRESSED DOWN. SO, IT APPEARS THAT THE BRAKES ARE ON CONTINUOUSLY. THE ONLY DIFFERENCE WHEN THE BRAKE PEDAL IS PRESSED DOWN IS THAT THE CENTRAL LIGHT HIGH UP ON THE TRUNK TURNS ON. THIS IS ONLY AN ISSUE AT NIGHT- DURING THE DAY THE BRAKE LIGHTS FUNCTION NORMALLY. BASED ON INTERNET FORUMS AT EDMUNDS AND CONSUMER REPORTS, AMONG OTHERS, I HAVE FOUND AT LEAST 10 OTHER INSTANCES OF THIS EXACT SAME PROBLEM WITH 2010 MERCURY MILANS, MOST WITH LOW MILEAGE: E.G. HTTP://FORUMS.CONSUMERREPORTS.ORG/N/PFX/FORUM.ASPX?NAV=MESSAGES&TSN=1&WEBTAG=CR-38AUJOHN&TID=5115 ; HTTP://WWW.EDMUNDS.COM/MERCURY/MILAN/2010/CONSUMER-DISCUSSIONS.HTML. MY CAR HAS ONLY 15,000 MILES ON IT. THIS CLEARLY APPEARS TO BE A FACTORY WIRING DEFECT, AND ONE THAT IS NOT IMMEDIATELY OBVIOUS WHEN THE CAR IS PURCHASED (WE ONLY FOUND OUT ABOUT IT WHEN SOMEONE WE KNEW WAS FOLLOWING OUR CAR AT NIGHT, THREE MONTHS AFTER PURCHASE OF THE CAR). THE FIX, ACCORDING TO FORD, IS TO REPLACE BOTH TAIL LIGHTS, AT A COST OF $1000. FORD REFUSES TO HELP PAY FOR THE REPAIRS OR ACKNOWLEDGE THE DEFECT. GIVEN THE OBVIOUS SAFETY IMPLICATIONS OF CONTINUOUSLY ACTIVE BRAKE LIGHTS, THE DOCUMENTED RECORD OF THE DEFECT, AND THE NON-OBVIOUS NATURE OF THE PROBLEM (MANY PEOPLE MAY BE DRIVING AROUND WITH THIS PROBLEM WITHOUT REALIZING IT), NHTSA NEEDS TO PRESS FORD TO ACKNOWLEDGE THE DEFECT AND PERFORM A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557104December 23, 2013
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING DOWN THE HIGHWAY TRAVELING AT APPROXIMATELY 60MPH WHEN THE CAR SUDDENLY STALLED AND I WAS NOT ABLE TO ACCELERATE. THE WRENCH LIGHT CAME ON AT THE SAME TIME AS WELL. I TURNED ON MY HAZARD LIGHTS AND WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD. THE CAR STARTED TO SHAKE A LOT AS IT SLOWED DOWN. I TURNED THE CAR OFF, AND WAS ABLE TO START BACK UP AGAIN. THE VERY NEXT MORNING WHILE TRAVELING A 50MPH ON A DIFFERENT HIGHWAY THE SAME THING HAPPENED AGAIN. I TOOK IT TO THE DEALERSHIP TO HAVE A DIAGNOSTIC RUN ON THE CAR AS I HAD NO IDEA WHY IT WAS STOPPING. AS I WAS ABOUT TO TURN INTO THE DEALERSHIP TRAVELING AT 25MPH IT STALLED AGAIN. THE RESULT OF THE DIAGNOSTIC TEST WAS THERE WAS A CODE STORED IN SYSTEM OF THE ELECTRONIC THROTTLE BODY. IT WAS GIVING A CODE FOR BEING STUCK OPEN WHEN IT SHOULD NOT HAVE BEEN. IT WAS A FAILED COMPONENT. AFTER FURTHER INTERNET RESEARCH THERE IS AN OPEN NHTSA INVESTIGATION ACTION NUMBER PE13003 (HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/DEFECT/RESULTS.CFM?ACTION_NUMBER=PE13003&SEARCHTYPE=QUICKSEARCH&SUMMARY=TRUE) FOR THIS EXACT ISSUE. I WOULD LIKE MY VEHICLE TO BE ADDED TO THE INVESTIGATION AS THIS IS A SERIOUS SAFETY DEFECT WITH MY VEHICLE THAT COULD HAVE CAUSED ME BODILY HARM OR DEATH. IT NEEDS TO BE ADDRESSED AND THE PART RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556748December 19, 2013
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I WAS DRIVING ABOUT 40 MILES PER HOUR AND THEN ALL OF THE SUDDEN THE CAR STOP WORKING PROPERLY. THE WRENCH LIT UP ON THE DASHBOARD. I DECIDED TO PULL TO THE SIDE AND TURN OFF THE CAR. AFTER TURNING OFF THE CAR, I TURNED IT ON AGAIN AND I WAS ABLE TO DRIVE FOR ABOUT 4 MILES. THEN, WHEN IT WAS TIME TO DRIVE IT UP A HILL, IT DID THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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