Mercury Milan Complaints

2,579 consumer complaints on file.

#10592776May 20, 2014
EXTERIOR LIGHTING
IN APRIL 2013 I NOTICED THAT MY LEFT BACK TAIL LIGHT WOULD GO OUT AND COME BACK ON INTERMITTENTLY. EVENTUALLY THE TAIL LIGHT STAYED ON, BUT IT WAS NOT A NORMAL TAIL LIGHT THE BRIGHTNESS INDICATED THAT IT WAS A BRAKE LIGHT. EVERY TIME I TURN ON MY LIGHTS THE BRAKE LIGHT ILLUMINATES AS A TAIL LIGHT. NOW MARCH 2014 MY BRAKE LIGHT IN MY BACK WINDOW WENT OUT. I REPLACED THE BULB IN THIS LIGHT. TWO WEEKS AGO MAY 2014 MY TAIL LIGHT ON THE RIGHT SIDE WENT OUT AND WHEN I USED MY BRAKES THE RIGHT BRAKE WOULD BLINK LIKE A BLINKER. CURRENTLY TODAY. I HAVE A TAIL LIGHT ON THE LEFT THAT IS AS BRIGHT AS THE BRAKE, WHEN THE TAIL LIGHTS ARE ON I DON'T HAVE A BRAKE LIGHT. WHEN THE LIGHTS ARE OFF THE BRAKE LIGHT WORKS. ON THE RIGHT SIDE I DO NOT HAVE A TAIL LIGHT OR A BRAKE LIGHT. SO WHEN THE LIGHTS ARE ON, I HAVE ONE TAIL LIGHT OUT COMPLETELY. WHEN I HAVE MY TAIL LIGHTS ON THE ONLY BRAKE LIGHT I HAVE IS IN THE BACK WINDOW. I CALLED TODAY ABOUT REPLACEMENTS AND WAS QUOTED $376.20 A PIECE! THAT IS ONLY THE PART. I DID HAVE AN ELECTRICIAN FRIEND COME OUT AND TEST THE WIRING AND NOPE NOT THE WIRING, IT IS ALL IN THE LIGHT. I CAN NOT AFFORD TO GET THIS FIXED. FORD NEEDS TO STEP UP! THIS IS THE 6TH FORD WE HAVE HAD. THIS IS THE ONLY ISSUE I HAVE EVER HAD. IF FORD DOES NOT TAKE REASONABILITY I WILL BE TRADING IT IN FOR A TOYOTA! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592109May 17, 2014
EXTERIOR LIGHTING
STARTING IN SEPTEMBER OF 2013 ON OUR MERCURY MILAN THE RIGHT TAIL LIGHT WAS BLINKING LIKE A STROBE LIGHT WHEN THE HEADLIGHTS WHERE ON. ( TAIL LIGHT ON, BRAKE LIGHT FLASHING) THIS LASTED FOR A FEW WEEKS THEN SEEMED TO DISAPPEAR, STARTING A FEW WEEKS AGO THE BLINKING RETURNED ON THE RIGHT SIDE FOLLOWED BY THE LEFT SIDE. CURRENTLY THE RIGHT SIDE IS NON USEABLE (TAIL LIGHT AND BRAKE LIGHT ARE BOTH ON ALL THE TIME) LEFT SIDE STOPPED WORKING COMPLETELY THIS LAST PROBLEM HAS PROGRESSED QUICKLY IT ALL STOPPED WORKING IN JUST A FEW DAYS. I WENT TO THE DEALERSHIP TO GET IT FIXED THEY TOLD ME IT WAS GOING TO BE ABOUT 1000.00 TO FIX THE TWO TAIL LIGHTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587872May 12, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS APPLIED. ADDITIONALLY, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL ATTEMPTS AND WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DIAGNOSE THE VEHICLE BECAUSE THE CODES WERE LOST WHEN THE VEHICLE WAS RESTARTED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587700May 11, 2014
POWER TRAIN
TRANSMISSION ERVING OUT BETWEEN 45-55 MILES PER HOUR AND WOULD NOT SHIFT INTO HIGHER GEAR. THIS WAS ALSO CAUSING IT TO IDLE ROUGH WHEN AT A STOPPED POSITION. LATELY IT WILL HIT AN AREA IN THE TRANSMISSION WHERE IT WILL WIND THE TRANSMISSION OUT TO 5500 RPM'S AND NOT SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587336May 8, 2014
POWER TRAIN
TRAVELING DOWN THE HIGHWAY AT 70MPH CAR SHUDDERED AND LOST ACCELERATION AND WRENCH LIGHT CAME ON,GOT OFF ON THE SHOULDER, CAR WAS SHUDDERING,TURNED IT OFF WAITED A FEW MINUTES, TURNED THE CAR BACK ON AND DROVE HOME WITH NO PROBLEMS. I THOUGHT IT WAS A FLUKE,UNTIL TODAY WHEN TRAVELING TO WORK THE CAR DID THE SAME THING, AND AGAIN ON THE WAY HOME.IT GOES TO THE DEALER TOMORROW..I DON'T NEED TO TELL YOU HOW DANGEROUS THIS COULD BE. I HOPE I MAKE IT TO THE DEALER WITHOUT AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586663May 5, 2014
POWER TRAIN
WHILE DRIVING AT APPROXIMATELY 60 TO 65MPH, THE CAR LOST POWER AND DECREASE SPEED WHILE MAINTAINING CONTROL OF THE VEHICLE, PULL TO THE SIDE OF THE ROAD, CAR WAS STILL RUNNING AND AFTER TURNING OFF AND RESTARTING AND ENTERING THE HIGHWAY AGAIN PROBLEM PERSISTED WITH THE SAME RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584789April 25, 2014
AIR BAGS
I HAVE MERCURY MILAN AND I HAD AN ACCIDENT. A CAR WAS TURNING AND TURNED IN FRONT OF ME I SWERVED AND HIT THE CAR THAT WAS TURNING A STOP SIGN, STREET SIGN, AND A TREE. THE AIR BAGS DID NOT DEPLOY. THE CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10584578April 24, 2014
VEHICLE SPEED CONTROL
NOVEMBER 2, 2011, 2009 MERCURY MILAN WAS IN DRIVEWAY AND WOULD NOT START, JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; VEHICLE HAD TO BE TOWED TO 101 HWY 41, EAST, COURTESY FORD LINCOLN MERCURY, ROME GA 30161-6698. THIS IS DEALERSHIP WHERE VEHICLE WAS PURCHASED NEW. PARTS AFFECTED: THROTTLE BODY 500 AND BATTERY. REPAIR COST: $698.78 APRIL 19, 2014, 2009 MERCURY MILAN STOPPED AND WOULD NOT START WHILE MY WIFE WAS OUT SHOPPING. JUMPED VEHICLE AND IT STARTED BUT WOULD NOT ACCELERATE; AGAIN VEHICLE HAD TO BE TOWED TO 101 HWY 41, EAST, COURTESY FORD LINCOLN MERCURY, ROME GA 30161-6698. THIS IS DEALERSHIP WHERE VEHICLE WAS PURCHASED NEW. PARTS AFFECTED: THROTTLE BODY 500 AND BATTERY. REPAIR COST: $988.60. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584361April 23, 2014
FUEL SYSTEM, GASOLINE, ENGINE, POWER TRAIN
IMMEDIATELY AFTER ENTERING A MAIN HIGHWAY, THE ENGINE SEEMED TO DIE YET IDLED AROUND 1000 RPM. THE DASH LIGHTS CAME ON, THE ENGINE SPUTTERED, BUT WOULDN'T INCREASE SPEED AND VEHICLE WOULDN'T MOVE MORE THAN 2 OR 3 MILES PER HOUR. AFTER GETTING IT OFF ROAD AND TURNING IGNITION OFF FOR A COUPLE OF MINUTES, IT STARTED AND DROVE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584114April 22, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL BECAME HARD TO TURN AND THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 104,000. UPDATED 7/14/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583397April 17, 2014
EXTERIOR LIGHTING:TAIL LIGHTS
LED TAIL LIGHTS WILL FLICKER OR NOT WORK AT ALL - IN DOING A LITTLE RESEARCH I FOUND OUT IT IS A PRETTY COMMON PROBLEM WITH THESE - FORD WILL OFFER NO HELP WITH THIS KNOWN SAFETY DEFECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579635April 14, 2014
EXTERIOR LIGHTING
I WAS ASKED TO PULL OVER BY A FRIEND WHO TOLD ME THE BRAKE LIGHTS WEREN'T ACTIVATING ON THE PASSENGER SIDE OF THE VEHICLE. CENTER AND LEFT SIDE WERE OPERATIONAL. WHEN I TURN OFF THE HEADLIGHTS, THE BRAKE LIGHTS ARE OPERATIONAL. AN OBVIOUS SYSTEM FAILURE WITHIN THE SEALED LIGHT. CANNOT REPLACE THIS LED LIGHT, THE ENTIRE TAIL LAMP UNIT MUST BE REMOVED. CHECKED WITH VARIOUS PARTS AND DEALERSHIP ($400+) SEEMS EXCESSIVE FOR A TAIL LIGHT THAT COSTS $2-3 IN AN ORDINARY TAIL LIGHT SYSTEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576597April 2, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
WHILE DRIVING THE CAR BEGINS TO LOSE POWER. THEN THE CAR LOOSES THE ABILITY TO CONTROL IT AND APPEARS TO NOT HAVE ANY GAS GOING TO IT. THE WRENCH ON THE DASH BOARD APPEARS AND THE POWER STEERING GOES OUT. THE CAR APPEARS TO NOT BE GETTING ANY GAS. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED THE CAR. AFTER IT SITS FOR A FEW MINUTES IT WILL START AGAIN. SOMETIMES IT STARTS UP AND DOESN'T HAPPEN FOR AWHILE. OTHER TIMES IT WILL HAPPEN AGAIN IN A FEW MINUTES. IT CAN HAPPEN AT ANY SPEED OR AT ANYTIME. EXTREMELY DANGEROUS IF IT HAPPENED ON AN INTERSTATE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576435April 1, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR TAIL LIGHT FAILED AND REMAINED ILLUMINATED AFTER THE BRAKE PEDAL WAS RELEASED. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE LED ASSEMBLY CIRCUIT BOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 24,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575900March 31, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP, THE VEHICLE SURGED FORWARD. THE CONTACT STATED THAT HE HAD TO ABRUPTLY APPLY THE BRAKES BEFORE THE VEHICLE WOULD RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE ACCELERATION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575284March 28, 2014
POWER TRAIN, EXTERIOR LIGHTING
PURCHASED THIS MILAN IN 2011 WITH 22K MILES. IMMEDIATELY NOTICED ISSUES WITH THE 6-SPEED 6F35 AUTOMATIC CAUSING THE CAR TO STOP ACCELERATING UNDER LOAD, LEAVING ME DEAD IN THE WATER WHEN MERGING IN TRAFFIC. I WAS NOT INFORMED THAT FORD ALREADY KNEW OF ISSUES AND I WAS IN AND OUT OF THE DEALER WITH NOTHING DONE, UNTIL THE TRANY HAD MORE DAMAGE. IT WAS REPAIRED BUT NEVER PROPERLY STRESS TESTED, BY EITHER OF TWO DEALERSHIPS I WENT TO. ACCORDING TO THE TSB IF THE TRANY EXHIBITED CERTAIN GRADES OF FAILURE, IT REQUIRED REPROGRAMMING AND THEN VALVE BODY REPLACEMENT, FOLLOWED BY A STRESS TEST TO VERIFY THERE WAS NOT ANY MORE EXTENSIVE DAMAGE. THE MOST I GOT AFTER THE VALVE BODY WAS CHANGED WAS A SUGGESTION THAT I CHANGE MY TRANY FLUID THAT HAD ALREADY BEEN CHANGED BY FORD 20K MILES EARLIER. I THEN STARTED HAVING ISSUES WITH THE REAR TAIL LIGHTS (BRAKE/PARKING), WITH ONES FLICKERING INTERMITTENTLY IN THE COLD AND THEN DIEING COMPLETELY, OR GOING FULL INTENSITY AND NEVER SWITCHING BACK TO JUST PARKING LIGHT MODE. HAD TO REPLACE BOTH AT HIGH COST, FORD LISTS $400 EACH, BASICALLY FOR THE EQUIVALENT OF A $2 BULB. I AM AN EE, SPECIALIZING IN MANUFACTURING, AND AFTER TAKING ONE OF THE FAILING ONES APART FOUND IT IS WAS PROBABLY RELATED TO POOR PART CHOICE OR DESIGN. THERE WAS NOTHING DAMAGED DUE TO WATER OR IMPACT. I WOULD DUMP THIS VEHICLE, HOWEVER I STILL HAVE PAYMENTS AND ETHICALLY I CAN NOT SELL IT ON THE OPEN MARKET WORRYING SOMEBODY ELSE MAY HAVE A DANGEROUS ISSUE WITH IT DUE TO THE QUESTIONABLE TRANSMISSION. IF THE TRANSMISSION HAD ANY TYPE OVER STRESS THAT REQUIRED THE LEVEL IF TESTING MENTIONED IN THE TSB, WHICH IS ALMOST IMPOSSIBLE TO DO IN VEHICLE, THE WHOLE TRANY SHOULD HAVE BEEN PULLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575319March 28, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO LUNGE FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO DIAGNOSED THAT SIX IGNITION COILS, SIX SPARK PLUGS, AND THE DC COMPUTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT DID NOT RECTIFY THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 33,000. UPDATED 6/10/14 MA UPDATED 08/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575072March 27, 2014
EXTERIOR LIGHTING
TRAILING DRIVER NOTICED ISSUES WITH LEFT TAILLIGHT FLICKERING INTERMITTENTLY....A VISIT TO FORUMS INDICATE A WIDESPREAD PROBLEM WITH COSTLY REPAIR AND FORD NOT WANTING TO TAKE OWNERSHIP OF THE PROBLEM. *TR..UPDATED 10/06/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575139March 27, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
AFTER I REPLACED THE ORIGINAL BATTERY, I STARTED THE ENGINE. I WAS UNABLE TO ACCELERATE ABOVE 750 R.P.M. WHICH IS THE APPROXIMATE IDLE SPEED OF THE CAR. WHILE IN GEAR, I WAS UNABLE TO MOVE FORWARD OR BACK DUE TO LACK OF POWER. I HAD THE CAR TOWED TO THE NEAREST FORD DEALER IN CHANDLER, AZ. THEY DIAGNOSED THE PROBLEM AS FAILURE OF THE THROTTLE BODY. AFTER REPLACEMENT, THE CAR IS OPERATING NORMAL, ALTHOUGH IT HAS ONLY BEEN FOUR DAYS SINCE THE SERVICE WAS PERFORMED. I DO NOT TRUST IT ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575213March 27, 2014
POWER TRAIN
I FELT A BIG JOLT AS I WAS PULLING OUT OF MY NEIGHBORHOOD. IT FELT LIKE I HIT SOMETHING. MY SON EVEN GOT OUT OF THE CAR AND LOOKED UNDERNEATH. THEN THE NEXT DAY, AS I WAS PULLING OUT OF A GROCERY PARKING LOT, IT WAS REVVING UP BUT WOULDN'T GO, LIKE IT WASN'T IN GEAR. I STOPPED, PUT IT IN PARK FOR A MINUTE, THEN BACK TO DRIVE. IT STARTED GOING BUT HAPPENED AGAIN AT THE NEXT INTERSECTION. THIRD DAY, I TOOK IT TO THE DEALERSHIP, AND THEY SAID IT NEEDED A COMPUTER UPDATE. LUCKILY, I DO HAVE AN EXTENDED WARRANTY, SO THERE WAS NO CHARGE. THAT WAS TWO DAYS AGO, AND IT SEEMS TO BE OKAY FOR NOW, BUT I'M SO AFRAID TO DRIVE IT IN HEAVY TRAFFIC, AND I'M HESITANT NOW EVERY TIME I HAVE TO PULL INTO TRAFFIC WHEN LEAVING THE STORE OR MY NEIGHBORHOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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