Mercury Mariner Complaints

1,512 consumer complaints on file.

#10555731December 11, 2013
POWER TRAIN
TRUCK SHOWS"WRENCH" LIGHT SOMETIMES BUT NOT ALWAYS; TRUCKS DRIVES AS IF IT IS IN THE WRONG GEAR OR AS IF YOU ARE TRYING TO DRIVE WITH YOUR FOOT ON THE BRAKE AT THE SAME TIME. VEHICLE IS AN AUTOMATIC BUT IS DRIVING LIKE A STICK-SHIFT THAT NEEDS TO GO INTO THE NEXT GEAR BUT STRUGGLING & UNABLE TO DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555376December 9, 2013
POWER TRAIN
LOSS OF POWER ON HIGHWAY..SO THANKFUL I DIDNT GET HIT BY OTHER VEHICLES..WAS SO SCARED..THE WRENCH CAME UP ON DASH...FORD SAID EITHER DRIVE TRAIN OR THROTTLE. ..LET ME SAY, I HAVE 48000 MILES ..IF HAVE TO PAY FOR THIS, MAY CALL LAWYER..HAVE SO MANY COMPLAINTS AND FORD HAD NOT ANYTHING ABOUT IT...ARE THEY WAITING FOR A DEATH??? MY SUV WAS TAKEN TO TED RUSSELL FORD PARKSIDE DRIVE KNOXVILLE TENNESSEE. ..HAVE NOT HEARD THE PROBLEM YET..VERY DISSAPPOINTED WITH FORD PRODUCT...IF NOT TOOK CARE OF..WILL NEVER BY ANOTHER FORD EVER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555380December 9, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM
WAS ON A VERY BUSY FOUR-LANE ROAD DRIVING APPROXIMATELY 55 MILES PER HOUR; IT WAS DARK AND RAINING. THE CAR SUDDENLY SLOWED TO ALMOST NO MOVEMENT, BUT THE ENGINE WAS RUNNING. WAS ABLE TO DRIFT INTO A LOWE'S PARKING LOT SAFELY OFF THE HIGHWAY. THE ENGINE LIGHT AND A WRENCH SYMBOL APPEARED; I CUT THE ENGINE OFF AND WAITED ABOUT 10 MINUTES AND RESTARTED. VEHICLE GOT ME TO THE HOTEL WHERE I WAS STAYING ABOUT A 1/2 MILE AWAY. NEXT MORNING, I HAD SOMEONE FOLLOW ME SO THAT I COULD ATTEMPT TO GET IT TO THE FORD DEALER IN PRINCETON, WEST VIRGINIA. CAR STALLED ON 5 OCCASIONS; RESTARTED IT, GO A MILE OR SO AND HAD TO RESTART AGAIN. THE SERVICE DEPARTMENT WAS EXCELLENT - THEY IMMEDIATELY TOOK THE CAR IN (I WAS IN TOWN FOR A FUNERAL); TECH DISCOVERED IT WAS THE THROTTLE BODY. IT WAS REPLACED, BUT AT A COST OF $594.85. THIS WAS THE SECOND INCIDENCE IN LESS THAN 4 DAYS WITH THIS SAME PROBLEM. ON DECEMBER 2, I TOOK THE VEHICLE TO THE LOCAL FORD GARAGE IN GREENEVILLE, TENNESSEE, WHERE I LIVE. THE ENGINE LIGHT HAD COME ON AND I WAS CONCERNED SINCE THE MANUAL SAID TO SEE THE DEALER IMMEDIATELY. LOCAL FORD GARAGE CLEANED OUT THE FUEL LINE AND SAID I SHOULD NOT HAVE ANY MORE PROBLEMS. ENGINE LIGHT WAS OFF AND I THOUGHT THE CAR WAS OKAY. THEN ON DECEMBER 5, DROVE TO PRINCETON, WEST VIRGINIA, AND THE NIGHTMARE BEGAN. IT APPEARS THAT THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM SINCE SO MANY OWNERS HAVE COMPLAINED. THERE SHOULD HAVE BEEN A RECALL AND THE PROBLEM RESOLVED. IT IS EXTREMELY UNSAFE TO BE ON THE INTERSTATE OR ANY ROAD WHERE TRAFFIC MOVES FAST WHEN YOUR CAR GOES TO A BASIC IDLE AND WILL NOT ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555198December 7, 2013
VEHICLE SPEED CONTROL
DRIVING DOWN A HIGHWAY AT 60MPH THE 2011 MERCURY MARINER STOPPED ACCELERATING. PULLED OVER TO THE SIDE OF THE ROAD. WAITED 3 SECONDS AND RESTARTED THE CAR. IT HESITATED TO TURN OVER BUT DID RESTART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555027December 6, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, STEERING
STOP AT A RED LIGHT THE FUEL PEDDLE GOT STUCK WOULD NOT ACCELERATE. FINALLY THE MARINER STARTED MOVING THEN HAD TO COME TO A STOP FOR STOP SIGN SAME THING HAPPENED. TOOK IT TO THE SHOP SAID THE "THROTTLE" WAS BROKEN ON THIS. THIS IS A VERY DANGEROUS CAN'T DRIVE IT WITH THE THROTTLE BEING BROKEN. NEVER HAD A PROBLEM WITH A THROTTLE ON ANY OF MY PASS CARS. TRACER,LS MUSTANG I HAVE THESE CARS OVER THE YEARS. BOUGHT ALL OF MY CARS FROM THE SAME DEALERSHIP.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554324December 2, 2013
POWER TRAIN
VEHICLE BEGAN HAVING SHIFTING ISSUES. FIRST GEAR FAILED TO CATCH WHEN TAKING OFF FROM A STOP. CHECKED TRANSMISSION FLUID AND FOUND FLUID WAS LOW. ADDED FLUID. PROBLEM RETURNED 1 TO 2 WEEKS LATER. CHECKED TRANSMISSION FLUID AND FOUND THAT FLUID WAS LOW AGAIN. ADDED FLUID. I LOOKED AROUND UNDER THE HOOD AND OBSERVED TRANSMISSION FLUID LEAKING AT THE FRONT PASSENGER SIDE OF ENGINE COMPARTMENT. FLUID APPEARS TO BE LEAKING FROM THE TRANSMISSION COOLER. AFTER RESEARCH, IT SEEMS THIS PROBLEM IS QUITE COMMON WITH THIS MODEL YEAR. THIS ISSUE, LEFT UNFIXED, WILL SURELY CAUSE TRANSMISSION FAILURE AND/OR A POTENTIALLY CATASTROPHIC ACCIDENT RESULTING IN INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554055November 28, 2013
STEERING
I DROVE INTO A PARKING LOT AND ALL OF A SUDDEN I COULD NOT STEER THE VEHICLE. IT WAS LIKE HAVING 4 FLAT TIRES AT ONCE. NO WARNING SIGNALS FROM THE DASHBOARD. AFTER TURNING THE VEHICLE OFF AND RESTARTING LATER I COULD STEER IT HOME. ON THE FOLLOWING MONDAY THE 25TH OF NOVEMBER, I TOOK IT TO A LOCAL MECHANIC I KNOW AND HE DECODED A POWER STEERING SENSOR MALFUNCTION. THE WHOLE STEERING COLUMN HAD TO BE DISMANTLED TO PUT IN THE NEW ELECTRIC POWER STEERING PUMP. WHAT HAPPENS IF THESE UNITS GO OUT WHEN YOU ARE DOING 70 MPH ON THE INTERSTATE? MY COST WAS $1262.43 I WILL NEVER BUY A FORD PRODUCT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553974November 27, 2013
VEHICLE SPEED CONTROL
TRAVELING ALONG WITH CRUISE CONTROL SET AT 65 WHEN ALL OF A SUDDEN MY VEHICLE DECELERATES. THE "THROTTLE BODY/THROTTLE POSITION SWITCH" INDICATOR LIGHT ILLUMINATED. VEHICLE HAS HAD INTERMITTENTLY GONE INTO "LIMP" SINCE THEN. LATELY IT HAS HAPPENED AT LEAST ONCE PER DAY, OFTEN WHEN TRYING TO ACCELERATE QUICKLY OR ABOVE 40MPH. CHECK ENGINE LIGHT ILLUMINATED YESTERDAY (11/26/2013) AND INDICATED A P2111 DIAGNOSTIC CODE (THROTTLE ACTUATOR STUCK OPEN). THIS IS APPARENTLY A FAIRLY COMMON ISSUE ALREADY UNDER INVESTIGATION. THE SOLUTION SEEMS TO BE HAVE A DEALER REPLACE THE THROTTLE BODY (ROUGHLY $400 PARTS AND LABOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553990November 27, 2013
POWER TRAIN
CAR HAD PROBLEMS WITH LAGGING DURING ACCELERATION. I WAS DRIVING TO THE BANK AND THE CAR COMPLETELY STOPPED RESPONDING TO THE GAS PEDAL.A WRENCH LIGHT POPPED UP AS WELL AS CHECK ENGINE LIGHT. HAD TO PULL OVER BECAUSE MY CAR WOULD NO LONGER ACCELERATE AND QUICKLY STOPPED MOVING. I WAS TOLD BY MECHANIC IT WAS THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553631November 24, 2013
STEERING
THE 2009 MERCURY MARINER IS EXPERIENCING INTERMITTENT FAILURE OF THE POWER STEERING SYSTEM. (AT LEAST 3 TIMES SO FAR) WHEN THE CAR IS STARTED, THE STEERING IS NEARLY IMPOSSIBLE TO MOVE. REPEATED RESTARTING OF THE CAR WILL SOMETIMES RESTART THE POWER STEERING AND THEN THE CAR IS DRIVABLE UNTIL IT IS SHUT OFF. THE DEALER TELLS US THAT THE ONLY REPAIR AUTHORIZED BY FORD IS THE COMPLETE REPLACEMENT OF THE STEERING COLUMN - AN APPROXIMATELY $1300.00 PART PLUS THE HOURLY RATE. THIS IS AN EXTREMELY DANGEROUS TYPE OF FAILURE. IF IT WOULD OCCUR WHILE MY 17 YEAR OLD DAUGHTER IS DRIVING THE CAR, SHE WOULD BE UNABLE TO CONTROL THE VEHICLE AND WOULD MOST LIKELY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553504November 23, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
GOING 65 MILES DOWN INTERSTATE DURING RUSH HOUR TRAFFIC AND LOST ALL POWER HAD TO WEAVE TO SIDE OF ROAD TO GET OUT OF TRAFFIC HAD TO HAVE REPAIRED WAS THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553301November 22, 2013
FUEL SYSTEM, GASOLINE, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING IN HEAVY TRAFFIC IN CENTER LANE OF THREE LINE HIGHWAY. VEHICLE SUDDENLY LOST POWER CREATING A EMERGENCY SITUATION. I HAD TO FORCE TRAFFIC TO ALLOW ME PROCEED TO SIDE OF THE ROAD. ENDANGERING MYSELF AND MY FAMILY, I SAT FOR ABOUT 30 MIN. BEFORE I COULD MOVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553164November 21, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING UPON A ROADWAY IN OUR NEIGHBORING COMMUNITY AT APPROXIMATELY 30 MPH, MY 2010 MERCURY MARINER SUDDENLY STOPPED TRAVELING AT SPEED, AND WENT INTO 'LIMP MODE'. I WAS ABLE TO SLOWLY PULL THE VEHICLE INTO A PARKING LOT. I CALLED MY WRECKER SERVICE AND THEY TOWED (FLATBED) MY VEHICLE BACK TO THE FORD DEALER WHERE I BOUGHT IT. I PURCHASED THE 2010 MERCURY MARINER NEW FROM THE SAME DEALER. THEY EXAMINED IT AND DETERMINED THAT THE 'THROTTLE BODY' NEEDED TO BE REPLACED. THEY DECLINED TO REPAIR IT UNDER WARRANTY, STATING THAT THE PART WAS NO LONGER COVERED. THEY ALSO STATED THAT A RECALL HAD NOT BEEN ISSUED. I PAID A TOTAL OF $409.27 FOR THE REPAIR. THE TOW BILL WAS COVERED UNDER MY MEMBERSHIP IN AAA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553207November 21, 2013
STEERING
I WAS DRIVING DOWN FREEWAY WHEN STEERING FAILED APPLIED BRAKES TO SLOWDOWN AND STEERING WOULD HARDLY WORK. WAS ABLE TO GET IT TO FORD GARAGE STEERING COLUMN HAD TO BE REPLACED AS A SENSOR FAILED AND A CLOCK SPRING BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553036November 20, 2013
POWER TRAIN
MY WIFE WAS DRIVING THE 2011 MERCURY MARINER ON THE INTERSTATE AT 60 MPH WHEN THE WRENCH LIGHT (THROTTLE CONTROL/POWERTRAIN) CAME ON AND THE CAR SPEED DROPPED RAPIDLY TO ABOUT 20 MPH. FORTUNATELY SHE WAS ABLE TO PULL THE MARINER OVER TO THE SIDE OF THE INTERSTATE AND CAME TO A STOP AND SHUT THE ENGINE OFF. WHEN SHE RESTARTED THE MARINER THE LIGHT WENT AWAY AND POWER TO THE MARINER WAS RESTORED. THIS IS HAS HAPPENED TO THE MARINER TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552398November 15, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE STEERING GEAR WOULD NEED TO BE REPLACED. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD RECUR DUE TO THE FORMAT OF THE ELECTRICAL STEERING SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552188November 14, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT WAS DRIVING 5 MPH WHEN THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CONTACT WAS ADVISED THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552203November 14, 2013
VEHICLE SPEED CONTROL
WHEN THE TEMPERATURE IS COLD, THE ACCELERATOR WILL NOT ALLOW ITSELF TO BE DEPRESSED AFTER 1-2 MINUTES OF DRIVING, AND THEN FOR THE NEXT 10-15 MINUTES. OCCASIONALLY, TAPPING ON THE PEDAL, OR PUSHING EXTREMELY HARD WILL MAKE IT MOVE AND THE VEHICLE WILL DANGEROUSLY AND RAPIDLY ACCELERATE DUE TO THE EXCESSIVE FORCE REQUIRED UNTIL THE DRIVER IS ABLE TO ADJUST THE FORCE, WHICH SOMETIMES CAUSES THE PEDAL TO BECOME STUCK CLOSED AGAIN ON A HIGH SPEED ROAD. OVER THE YEARS, THIS PROBLEM HAS BECOME PROGRESSIVELY WORSE. IT IS VERY DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551883November 12, 2013
POWER TRAIN
WHILE DRIVING APPROX. 45 MPH THE WRENCH-SHAPED WARNING LIGHT CAME ON AND I LOST PROPULSION...ENGINE STILL RUNNING, RADIO, A/C STILL OPERATING BUT 0 RPMS. I COASTED TO A STOP ON A SIDE ROAD AND CALLED A TOW TRUCK. MECHANIC TELLS ME IT IS A FAILED THROTTLE BODY AND WILL BE PRETTY EXPENSIVE TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551600November 9, 2013
POWER TRAIN
THE 2009 MERCURY MARINER HAS AN ISSUE THAT OCCURS WHILE OPERATING THE VEHICLE. THE PROBLEM OCCURRED WHEN POWER WAS CUT OFF FROM THE ACCELERATION, THE WRENCH SYMBOL ON THE DASHBOARD ILLUMINATED (WHICH INDICATES A POWERTRAIN/THROTTLE CONTROL PROBLEM), AND I WAS ONLY ABLE TO COAST THE VEHICLE TO PARK. THE VEHICLE NEVER GAVE ANY INDICATION THAT THERE WAS A PROBLEM UNTIL THE WRENCH LIT UP AND THE ACCELERATOR STOPPED WORKING. IT STARTED A WEEK AGO AND HAS HAPPENED A TOTAL OF 3 TIMES SINCE (WITH MINIMAL DRIVING). ONCE THE PROBLEM HAPPENS AND I STOP THE CAR, I AM ABLE TO PUT IT IN PARK, TURN THE CAR OFF, START IT BACK UP, AND DRIVE AGAIN LIKE NOTHING HAPPENED. THIS IS A VERY UNUSUAL PROBLEM AND LOOKING ONLINE, I SEE IT MAY BE A COMMON ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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