Mercury Mariner Complaints

1,512 consumer complaints on file.

#10826032February 14, 2016
STEERING
AS PER RECALL I TOOK MY CAR TO FORD DEALER (2200 S. WALNUT BLOOMINGTON, IN 47401) TO UPGRADE MY ELECTRONIC POWER STEERING ASSIST SOFTWARE. LESS THAN 30 DAYS LATER THE PROBLEM RETURNED AND POWER STEERING ASSIST IS NO LONGER OPERABLE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825756February 12, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824773February 8, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED AND LUNGED FORWARD AS THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON AND DROVE THE VEHICLE WITHOUT INCIDENT, HOWEVER, THE FAILURE RECURRED APPROXIMATELY TWO WEEKS LATER. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON, HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE THROTTLE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824827February 8, 2016
STEERING
VEHICLE LOST ALL POWER STEERING WHILE UNDERWAY (EXTREMELY DANGEROUS WHEN VEHICLE LOST POWER STEERING, LUCKY TO HAVE AVOIDED A COLLISION). VEHICLE WAS "SERVICED" UNDER PREVIOUS POWER STEERING RECALL. VEHICLE STEERING WHEEL WOULD INTERMITTENTLY ROCK BACK & FORTH BEFORE FINAL FAILURE. FORD IS CLAIMING NO RESPONSIBILITY FOR FIX, AFTER ALREADY ISSUING A RECALL FOR STEERING RELATED DEFECT. THIS IS A DANGEROUS DEFECT IN CONTROLLING/STEERING THESE VEHICLE'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824884February 8, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CHECK ENGINE AND BATTERY WARNING LIGHT ILLUMINATED. IN ADDITION, PRIOR TO THE FAILURE, AN ABNORMAL CLICKING SOUND EMITTED FROM THE VEHICLE. THE CONTACT ALSO STATED THAT THERE WAS ANOTHER CLICKING SOUND A FEW MINUTES LATER AND THE STEERING WHEEL OPERATED PROPERLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES AFTER THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824629February 6, 2016
UNKNOWN OR OTHER
THROTTLE BODY STICKING, CAR PEDAL WOULD BE PUSHED DOWN AND CAR WOULD NOT MOVE THEN PUSH A LITTLE HARDER AND THE CAR WOULD JUMP FORWARD. THIS HAPPENS WHENEVER THE CAR HAS BEEN STOPPED AND THEN THE PEDAL IS PUSHED DOWN AGAIN TO TAKE OFF, SUCH AS AT STOP SIGNS, PARKING LOTS, DRIVE WAYS AND SO FORTH. TOOK CAR IN AND AT THE FIRST VISIT TO THE SERVICE DEPARTMENT THEY JUST CLEANED THE THROTTLE BODY, WHEN IT CONTINUED TO STICK WE TOOK IT BACK IN AND THEY REPLACED THE THROTTLE BODY COSTING HUNDREDS OF DOLLARS DUE TO THE WARRANTY ON THE VEHICLE WAS OUT . THIS ONE LASTED TILL JUST AFTER THE WARRANTY RAN OUT ON THE PART , THEN IT STARTED STICKING AGAIN. IT APPEARS TO STICK MORE IN COLD WEATHER . WE HAVE NOT REPLACED IT AT THIS TIME DUE TO THE COST OF THE PART AND THE FACT THAT IT DOES NOT SEEM TO LAST MUCH OVER A YEAR AT A TIME. I UNDERSTAND THIS IS A SAFETY ISSUE , BUT WE DO NOT HAVE THE MONEY TO REPLACE THIS PART EVERY YEAR . FROM WHAT I HAVE READ THIS HAS BEEN A ON GOING PROBLEM FOR OTHER PEOPLE AS WELL . WHY HAS THERE NOT BEEN A RECALL ON THIS PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824579February 5, 2016
POWER TRAIN
OUR 2010 MERCURY MARINER HAD A CLUNKING AND LOSS OF POWER ON TWO DIFFERENT OCCASIONS. THE FIRST TIME WE BROUGHT IT TO THE FORD DEALER AND HE CHECKED CODES, ETC, ONLY TO FIND NOTHING. THE CLUNKING OR LOSS OF POWER DID NOT CAME BACK FOR A WHILE. SEVERAL MONTHS LATER WHILE DRIVING HOME FROM WORK, THE CLUNKING SOUND APPEARED AGAIN, THERE WAS AN EVIDENT LOSS OF POWER AND THE ORANGE WRENCH DISPLAYED ON THE SPEEDOMETER INDICATED AN ISSUE. I HAD TO WORK ON GETTING THE VEHICLE UP TO SPEED AND POWER AGAIN, SLOWING THE TRAFFIC IN BACK OF ME DOWN. THE VEHILE WAS PURCHASED A YEAR AGO, ALMOST TO THE DAY AND HAS APPROXIMATELY 52,000 MILES ON IT. I CALLED THE FORD DEALER WHO MADE ARRANGEMENTS TO BRING THE VEHICLE IN FOR A CHECK UP. BASED ON WHAT I'M READING, THESE ARE KNOWN ISSUES WITH A THROTTLE? NOT CERTAIN IF THERE'S A RECALL OR NOT BUT WILL CERTAINLY FIND OUT. BASICALLY, OUR VEHICLE IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824144February 4, 2016
STEERING
TRYING TO EDIT COMPLAINT # 10823464. PLEASE UPDATE RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN STEVENS POINT, WISCONSIN ON 12/30/15. SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AS A RESULT OF TORQUE SENSOR DEFECT. 01/27/16 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED TO MANUAL STEERING MODE, 29 DAYS AFTER THE RECALL SERVICE WAS PERFORMED. A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. I CONTACTED FORD CONSUMER LINE WAS TOLD THAT RECALL ON MY VEHICLE IS CLOSED. THE UPDATE WAS APPLIED. NOW I HAVE TO PAY FOR A TORQUE SENSOR, A COST OF $700.00. MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE WAS TO PREVENT THIS PROBLEM. NOW WE HAVE AN ERROR THE "POWER STEERING ASSIST FAULT" OR WITH TORQUE SENSOR, WOULD THIS REPAIR BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES? I WAS TOLD THE RECALL WAS CLOSED AND I MAY HAVE TO PAY FOR REPAIRS. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT. WE HAVE NEVER HAD ANY PROBLEMS UNTIL THIS ONE HAPPEN ON JANUARY 29TH. THIS SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON DECEMBER 30, 2015. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE HAS SEVERAL HUNDRED COMMON COMPLAINTS THE SOFTWARE UPDATE DID NOT CORRECT THE PROBLEM. WE FEEL WE SHOULD NOT PAY FOR ANY REPAIRS WITH TORQUE SENSOR AT $700.00. THIS SHOULD BE COVERED BY THE RECALL. WE HAVE MADE AN APPOINTMENT FOR SERVICE AND IS AT LOCATION TODAY AT A FORD DEALER. I CALL FORD CUSTOMER SERVICE LINE AT AND FILE A COMPLAINT, CASE # 8728537 AND WAS TOLD TO SAVE MY RECEIPTS IN CASE FORD HAS A NEW RECALL THAT COMES OUT TO REIMBURSE THE COST OF REPAIRS. PLEASE NHTSA, SPEAK WITH THE FORD ABOUT THIS. REQUEST FOR A DETERMINATION, IF THEY FEEL THEY ADEQUATELY MET ITS OBLIGATION TO REMEDY THIS RECALL AND WHY THE PROBLEM CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824316February 4, 2016
STEERING
STEERING WHEEL SHAKES AND GRINDING SOUNDS COMING FROM STEERING COLUMN THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR STATIONARY. LOCAL FORD DEALERSHIP DIAGNOSED AS A FAULTY TORQUE SENSOR WHICH WOULD RESULT IN A LOSS OF POWER STEERING. HAD A RECALL ON THE VEHICLE APPROXIMATELY A YEAR AGO BECAUSE OF LOSS OF POWER STEERING DUE TO THE TORQUE SENSOR. AT THE TIME OF RECALL MY TORQUE SENSOR WAS NOT FAILING SO THE DEALERSHIP ONLY DID A COMPUTER SOFTWARE UPDATE. CLEARLY THE UPDATE DID NOTHING TO CORRECT THE ISSUE WITH THE TORQUE SENSOR ASSOCIATED WITH THE RECALL, HOWEVER NOW FORD WILL NOT CORRECT THE ISSUE WITH THE VEHICLE. I HAVE NOT PERSONALLY LOST MY POWER STEERING YET IN A SITUATION THAT COULD HAVE CAUSED INJURY HOWEVER THERE ARE A WHOLE SLEW OF COMPLAINTS FROM PEOPLE REPORTING THE EXACT SAME PROBLEM. A SUDDEN LOSS OF STEERING IS A BIG DEAL AND VERY DANGEROUS, IT IS SOMETHING FORD SHOULD BE REQUIRED TO CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823911February 3, 2016
VEHICLE SPEED CONTROL
SAME RESULTS OF THE CONSUMER SATISFACTION PROGRAM 13N03. A DEFECTIVE THROTTLE BODY. CAR BEGAN TO STALL/CHOKE OUT WHILE ACCELERATING. IT CONTINUED TO DO SO UNTIL IT FINALLY LEFT ME ON THE SIDE OF THE ROAD. FORD IS AWARE OF THE PROBLEM BUT BECAUSE MY CAR WAS BUILT AT A DIFFERENT TIME/PLANT DOES NOT OFFER ASSISTANCE FOR A KNOWN UNSAFE PROBLEM. THIS STARTED ON THE FREEWAY AND CONTINUED AFTER I EXITED FOR FEAR OF STALLING ON THE FREEWAY. CAR HAS TO BE TOWED/REPAIRED AT MY EXPENSE. A FRIEND HAS THE SAME MODEL VEHICLE/SAME PROBLEM LAST YEAR, BUT DUE TO HER CAR BEING BUILT AT THAT PLANT/TIME WAS COMPENSATED FOR THE SAME EXACT PROBLEM. AGAIN, FORD IS AWARE OF THE PROBLEM BUT MINIMIZES COVERAGE. I CAN'T HELP BUT THINK OF WHAT COULD HAVE HAPPENED IF MY WIFE/DAUGHTER HAD BEEN DRIVING(AT NIGHT). IN REALITY, IT IS UNSAFE AND I COULD HAVE BEEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823942February 3, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 50,000. UPDATED 04/19/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823990February 3, 2016
POWER TRAIN
2011 MERCURY MARINER TRANSMISSION FAILED WITHOUT WARNING, THE COMPUTER CHIPS SHOULD HAVE GIVEN SOME KIND OF WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824108February 3, 2016
STEERING
I TOOK MY VEHICLE TO THE DEALERSHIP IN RESPONSE TO A RECALL NOTICE ABOUT THE POWER STEERING. I HAD NEVER BEFORE EXPERIENCED SYMPTOMS OF THE ISSUE. THE FOLLOWING DAY, I BEGAN HAVING INTERMITTENT ISSUES WITH THE POWER STEERING. I RETURNED TO THE DEALERSHIP AND THEY AGAIN SERVICED THE VEHICLE. A FEW WEEKS LATER I AGAIN BEGAN HAVING INTERMITTENT ISSUES WITH THE STEERING. IT TOOK 2 WEEKS TO GET INTO THE SERVICE AGAIN, AND NOW FORD TELLS ME I NEED A NEW STEERING COLUMN BUT THAT IT IS TOO LONG AFTER THE ORIGINAL SERVICE AND IS NOW CONSIDERED A NEW INCIDENT NOT COVERED BY THE RECALL, EVEN THOUGH OTHERS HAVE EXPERIENCED SIMILAR PROBLEMS CAUSED BY THE INITIAL "REPAIR." THEY REFUSE TO BACK OUT THE SOFTWARE CHANGES AND REFUSE TO FIX THE CURRENT ISSUE. FORD CASE NUMBER CAS-8718390-Z4C4M7
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823706February 2, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE TORQUE SENSOR ON THE STEERING FAILED WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY. THE VEHICLE WAS PULLED OVER AND TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER WHO STATED THAT THERE WAS NO RECALL. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO A POWER STEERING RECALL IN 2014. THE NHTSA CAMPAIGN NUMBER WAS NOT PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS ALREADY PERFORMED. THE CONTACT WAS REFERRED TO THE LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 164,642.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10823834February 2, 2016
ENGINE, STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE AT AN INTERSECTION MAKING A LEFT TURN, THE POWER STEERING FAILED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823869February 2, 2016
ELECTRICAL SYSTEM
PROBLEM STARTED IN DECEMBER 2015, AND GOT PROGRESSIVELY WORSE. ENGINE WOULD NOT START WHEN IGNITION SWITCH WAS TURNED TO THE START POSITION. HAD TO MAKE SEVERAL ATTEMPTS AT IT, AND APPLY DOWNWARD FORCE ON THE KEY UNTIL THE NECESSARY CONTACT WAS MADE. ONCE STARTED IT SEEMED TO RUN NORMAL. FORD DEALER DIAGNOSED THE PROBLEM AS A DEFECTIVE "IGNITION LOCK CYLINDER HOUSING". THEY REPLACED IT WITH A NEW ONE, PART NUMBER 9L8Z*3511*A. ENGINE STARTS NORMALLY NOW. TOTAL COST TO ME $527.74.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823410February 1, 2016
POWER TRAIN
WARNING LIGHTS COME ON WHEN DRIVING TELLING DRIVER TO SAFELY PULL OVER TO ROAD. TOWED TO FORD DEALER, WAS TOLD TO REPLACE WITH NEW TRANSMISSION. VEHICLE HAS 60K MILES AND WELL MAINTAINED. OTHER MECHANICS WERE TOLD FORD WOULD NOT SELL THEM PARTS FOR REPAIR AND ONLY FORD COULD WORK ON THEM. THIS IS NOT RIGHT, THERE IS SOMETHING WRONG WITH THE CVT AND FORD NEEDS TO OWN UP. A $9,200 REPAIR SHOULD NOT BE BORNE BY THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823421February 1, 2016
POWER TRAIN
WARNING LIGHTS COME ON AND LOSS OF POWER, INFORMS DRIVER TO SAFELY PULL OVER. TO ROAD. TOWED VEHICLE TO FORD DEALER AND WAS TOLD ONLY OPTION WAS TO REPLACE WITH NEW TRANSMISSION AND THAT FORD WOULD NOT ALLOW TO REPAIR THE TRANSMISSION, ONLY REPLACE WITH NEW. VEHICLE HAS 60K MILES AND IS WELL MAINTAINED. OTHER TRANSMISSION MECHANICS HAVE BEEN TOLD THAT FORD WILL NOT SELL THEM PARTS TO REPAIR THE CVTS AND ONLY A FORD DEALER IS AUTHORIZED AND CAN GET THE REPLACEMENT PARTS. THIS IS NOT RIGHT, THERE IS SOMETHING WRONG WITH THE CVT AND FORD NEEDS TO OWN UP THIS PROBLEM. A $9,200 REPAIR SHOULD NOT BE BORNE BY THE CONSUMER. I CAN SEE OVER THE INTERNET THAT THIS IS AN ON-GOING PROBLEM WITH OTHER CONSUMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823464February 1, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE LOST POWER STEERING AFTER THE REPAIR. THE STEERING WHEEL ONLY OPERATED IN MANUAL MODE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822839January 28, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V248000 (STEERING) BY THE PREVIOUS OWNER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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