Mercury Mariner Complaints

1,512 consumer complaints on file.

#11080010March 18, 2018
STEERING
I HAVE A 14S05 HARD STEERING, POWER STEERING CONTROL PUMP NO LONGER WORKS. THIS CAUSES MY BRAKES TO SEIZE UP. THE DIAGNOSTIC ALSO INDICATES CODES C1480 R/F, C1478 L/F, C1313B R/F. INDICATING. BRAKE FAILURE. I AM DRIVING THIS CAR TO COMMUTE 45 MILES EACH WAY TO WORK DAILY. I AM VERY AFRAID BECAUSE THIS CAR IS A HAZARD. MY VIN# DOES NOT SHOW THAT THIS CAR IS AMONG THE GROUP THAT HAVE A PROBLEM BUT. I DO HAVE IT. FORD IS AWARE, WHY SHOULD I HAVE TO PAY FOR THE COVER UP OF THEIR ERROR? IT IS VERY DIFFICULT TO DRIVE, AN EXTREME EFFORT IS NEEDED TO MAKE ANY TURN, THE TURN RADIUS HAS INCREASED I CANNOT SAFELY TURN A CORNER IN THE CITY OR ON AN OFF RAMP. THE STEERING WHEEL AND TIRES IMMEDIATELY SNAP BACK TO THE FORWARD POSITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079928March 17, 2018
STEERING
WHILE DRIVING ON A MAJOR HIGHWAY AT 75 MPH THE POWER STEERING FOR MY 2008 MERCURY MARINER FAILED. IT BECAME VERY DIFFICULT TO CONTROL THE VEHICLE, POSING A SERIOUS SAFETY RISK. UPON INSPECTION, IT IS BELIEVED THAT THE TORQUE SENSOR HAS FAILED. UNFORTUNATELY, WHILE A SYSTEM IS CLEARLY NOT FUNCTIONING, THERE ARE NO TROUBLE CODES DISPLAYED AT THIS TIME. I SEE THAT THERE IS AN EXSISTING SAFETY RECALL IN PLACE FOR THE SAME YEAR, MAKE, AND MODEL FOR THIS SPECIFIC PROBLEM HOWEVER IT DOES NOT INCLUDE THE VIN FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079822March 16, 2018
FUEL/PROPULSION SYSTEM
RECALL IS ALWAYS BACK ORDERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078743March 12, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE POWER STEERING ASSIST FAILED AND CAUSED THE STEERING WHEEL TO SEIZE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. THE DEALER (DANA FORD LINCOLN, 266 WEST SERVICE ROAD, STATEN ISLAND, NY 10314) STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 72,637.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076542March 6, 2018
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF DOYLESTOWN AT (215) 348-2901 (LOCATED AT 876 N EASTON RD, DOYLESTOWN, PA 18902) AND DITSCHMAN/FLEMINGTON FORD LINCOLN AT (908) 483-9234 (LOCATED AT 215 US-202, FLEMINGTON, NJ 08822) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075776March 2, 2018
STEERING
RECALL ON MARINER. TOOK IT IN TO HAVE RECALL REVIEWED AND THEY DID THE SOFTWARE UPDATE AND THEN MY POWER STEERING FAILED WITHIN A MONTH. THE RECALL STATES THERE ARE 3 FIXES AND FORD IS CHOOSING TO DO THE SOFTWARE UPDATE SO THEN THE SOFTWARE CAN'T COMMUNICATE WITH THE POWER STEERING SO IT IS FAILING. MY LOCAL DEALER TRIED TO CONTACT FORD TO HAVE WHAT THEY DID AMENDED SO THEY CAN FIX IT. THEY RAN ANOTHER TEST ON IT AND IT THREW ANOTHER POWER STEERING CODE. WENT TO LEAVE MY DEALER AND MY POWER STEERING WAS COMPLETELY OUT AT THAT POINT. FORD IS NOT DOING THE PROPER FIXES. THE SOFTWARE UPDATE IS CAUSING THE POWER STEERING TO FAIL WITHIN A FEW WEEKS TO A MONTH OR TWO. THIS RECALL NEEDS TO BE REOPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075586March 1, 2018
STEERING
LOST POWER STEERING. LIGHT IS ON FOR THE ELECTRIC POWER STEERING ASSIST. HAPPENED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073617February 19, 2018
STEERING
MY 2008 MERCURY MARINER POWER STEERING WENT OUT WHILE DRIVING. I TURNED IT IN TO GET LOOKED AT TWO DIFFERENT PLACES. BOTH PLACES STATED THAT IT SHOULD BE A RECALL PROBLEM. AFTER DOING FURTHER RESEARCH THE 2008 MERCURY MARINER DOES HAVE A RECALL ON IT FOR THE POWER STEERING ISSUE, HOWEVER MY VIN NUMBER IS NOT BEING WARRANTED FOR THE SAME ISSUE. THIS IS OBVIOUSLY A MANUFACTURER ISSUE, WHICH POSSIBLY COULD'VE CAUSED A HARMFUL SITUATION TO MYSELF AND MY FAMILY OR OTHERS ON THE ROAD DRIVING. LUCKILY NO ONE WAS HARMED WHILE THE POWER STEERING WENT OUT, BUT THAT DOES NOT CHANGE THE FACT THAT MY 2008 MERCURY MARINER SHOULD NOT BE COVERED. PLEASE ADDRESS THIS ISSUE AS SOON AS POSSIBLE AS IT IS A COSTLY INCONVENIENCE THAT 100% SHOULD BE COVERED UNDER RECALL AS STATED ONLINE THAT THESE VEHICLES ALL HAVE THE SAME POWER STEERING ISSUE. THANK YOU IN ADVANCE FOR YOUR TIME LOOKING INTO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073494February 18, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TOOL LIGHT COMES ON AND CAR LOSES POWER IN TRAFFIC, VERY, VERY DANGEROUS. DEALERSHIP UPDATED WITH COMPUTER BUT VEHICLE IS STILL DOING IT. PLEASE DO A RECALL FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073243February 16, 2018
SERVICE BRAKES
TAKATA RECALL MY ABS LIGHT AND BRAKE LIGHT COMES ON AND IF I DRIVE IT WITH THESE LIGHTS ON I SMELL MY BREAK PADS BURNING. I TOOK IT TO FORD AND THEY SAID IT WAS THE INTERNAL FAILURE OF THE HYDRAULIC CONTROL UNIT AND IT WOULD COST ME UPWARDS OF $5,885.00 TO REPLACE AND REPAIR THE PROBLEM. I HAVE SEARCHING THE INTERNET AND THERE ARE SEVERAL OTHER PEOPLE WITH THE SAME PROBLEM WITH THIS VEHICLE AND FORD ESCAPES. (WHICH IS BASICALLY THE SAME VEHICLE. IF THERE ARE THIS MANY COMPLAINTS MAYBE ITS WORTH LOOKING INTO ON DOTS PART. IT IS A SAFETY ISSUE FOR SURE CONSIDERING MY BRAKES GO TO THE FLOOR WHEN THE ABS AND BRAKE LIGHTS ARE ON. I CAN TURN MY SUV OFF AND REMOVE THE KEY AND THEN PUT THE KEY BACK IN AND START IT AGAIN UNTIL THE LIGHTS GO OFF AND I DON'T HAVE AN ISSUE. BUT WHEN I FIRST GET IN THE VEHICLE AND START IT THE LIGHTS DO IN FACT COME ON. PLEASE HELP ALL CONSUMERS WITH THIS DANGEROUS SITUATION THAT SHOULD HAVE BEEN RECALLED ALREADY ON FORD/MERCURY'S HYDRAULIC CONTROL UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073280February 16, 2018
STEERING
MY 2010 MERCURY MARINER I RECENTLY PURCHASED SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER REQUIRING ALOT OF EFFORT TO TURN THE VEHICLE. LUCKILY NO ACCIDENT OCCURRED. I LATER FOUND A SAFETY RECALL ON THE NHTSA WEBSITE THAT STATED THIS COULD HAPPEN WITH THIS VEHICLE AND THAT FORD WOULD REPAIR THE PROBLEM FREE OF CHARGE. WHEN I CALLED FORD/LINCOLN THEY SAID THAT THIS VEHICLE HAD BEEN LOOKED AT A FEW MONTHS AGO AND HAD NOT DISPLAYED THIS PROBLEM AS OF THEN SO NO PARTS WERE REPLACED. NOW THAT IT ACTUALLY HAS DISPLAYED THE LACK OF STEERING PROBLEM THAT THE RECALL STATES IT COULD, FORD SAYS THEY DON'T HAVE TO FIX IT NOW BECAUSE THEY ALREADY LOOKED AT IT BEFORE IT DID IT... WHAT??? I AM HOPING YOU AT THE NHTSA WILL HELP ME TO GET FORD TO FOLLOW THROUGH ON HONORING THEIR SAFETY RECALL WITH MY VEHICLE AS THE RECALL STATES THAT FORD IS RESPONSIBLE FOR THE COST OF REPAIRS TO FIX THIS ISSUE WITH THE STEERING THAT MY VEHICLE IS EXPERIENCING. OBVIOUSLY SINCE MY VEHICLE DID EXACTLY WHAT THE SAFETY RECALL SAID IT COULD DO, FORD DID NOTHING TO CORRECT THIS PROBLEM WHEN THEY CLAIM TO HAVE LOOKED AT IT BEFORE. THEREFORE, FORD SHOULD STILL BE REQUIRED TO HONOR THE SAFETY RECALL AND CORRECT THIS ISSUE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067227February 6, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE STEERING WHEEL SEIZED. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT ON THE RECALL LIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS 85,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066829February 3, 2018
SERVICE BRAKES
HCU MODULE FAILURE AT 60,000 MILES. THIS FAILURE IS MENTIONED INTSB 05-8-5 & IN NHTSA ID# 10017553 THIS SEEMS TO BE A RECURRING PROBLEM IN MANY FORD ESCAPE/ MERCURY MARINER HYBRIDS GOING BACK TO 2005. MY DEALER ESTIMATED THE COST TO BE ALMOST $6000. THIS IS VERY DISTURBING, ESPECIALLY SINCE THIS VEHICLE HAS BEEN WELL MAINTAINED SINCE PURCHASED IN 2009. IS FORD GOING INVESTIGATE THIS PROBLEM? CAN YOU DO ANYTHING TO HELP WITH THE FINANCIAL BURDEN PLACED ON AN OWNER OF ONE OF YOUR VEHICLES? WE HAVE PURCHASED A NUMBER OF FORD PRODUCTS OVER THE YEARS & FEEL THAT CUSTOMER LOYALTY SHOULD BE CONSIDERED. I HAVE LOST FAITH IN FORD SINCE THIS HAS OCCURRED. I HAVE DECIDED TO NOTIFY YOU OF THIS SITUATION SINCE THIS REPAIR COST IS OUT OF THE QUESTION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066452February 1, 2018
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE STEERING WHEEL FAILED TO TURN AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS ONCE REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL WAS A ONE TIME REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065672January 29, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING SEIZED, WHICH RESULTED IN EXCESSIVE EFFORT TO OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. ROCKLAND FORD (165 NEW COUNTY ROAD, THOMASTON, ME) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065681January 29, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEAU TOWNSEND FORD LINCOLN AT (937) 898-5841 (LOCATED AT 1020 W NATIONAL RD, VANDALIA, OH 45377) WHERE AN APPOINTMENT WAS SCHEDULED TWICE. AFTERWARDS, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065764January 29, 2018
STEERING
A MESSAGE SAYING 'POWER STEERING ASSIST FAULT' CAME ON AND THE STEERING WHEEL BEGAN TO SHAKE VERY NOTICEABLY, ALMOST AS IF THE POWER STEERING WAS ABOUT TO QUIT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP IN 2014 FOR RECALL 14S05 AND THE DEALERSHIP SUPPOSEDLY DID THEIR SOFTWARE UPDATE. NOW THEY SAY IT IS DUE TO THE POWER STEERING TORQUE SENSOR NEEDING REPLACING WHICH IS THE EXACT RECALL 14S05. THEY ARE NOT HONORING IT BECAUSE THEY SAID IT WAS FIXED WHEN IT WAS BROUGHT IN PREVIOUSLY EVEN THOUGH THE PROBLEM WAS NOT FIXED, ONLY BANDAGED SO THEY CAN CHARGE ME $650 LATER ON. THIS IS A SAFETY CONCERN THAT THEY ARE KNOWINGLY FORCING PEOPLE TO PAY FOR. THERE IS A FACEBOOK POST REGARDING THIS VERY THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065544January 28, 2018
STEERING
STEERING WHEEL SHAKES WHEN PARKED OR DRIVING. STEERING WHEEL ASSIST FAULT LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065461January 27, 2018
UNKNOWN OR OTHER
JUST BOUGHT THIS VEHICLE 1/25/2018. IT HAS A MOLDY SMELL. HOW CAN I TELL IF IT IS A FLOOD VEHICLE? IT ALSO HAS A AIR LEAK IN THE FRONT WINDSHIELD, THAT I CAN HEAR, WHEN DRIVING. THIS VEHICLE, WAS FROM LOUISIANA. I WILL CONTACT THE DEALER, MONDAY MORNING ABOUT THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065322January 26, 2018
STEERING
I WAS BACKING OUT OF MY DRIVEWAY TURNING ONTO THE ROAD, WHEN MY POWER STEERING WENT OUT. I TOOK MY 2006 MERCURY MARINER HYBRID TO THE FORD DEALERSHIP. AT FIRST THEY THOUGHT THERE WAS A RECALL ON IT. IT WAS THE WRONG YEAR. IT SEEMS TO ME THAT FORD WOULD INCLUDE 2006 IF IT IS THE SAME PROBLEM. NOBODY WILL BUY THIS MODEL BECAUSE OF THIS ISSUE. COME ON FORD YOUR PROBLEMS ARE MY PROBLEM. THIS IS NOT RIGHT! IT SEEMS TO ME THAT WITH THIS POWER STEERING ISSUE IN SO MANY OF THE 2006 VEHICLES YOU WOULD STEP UP AND DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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