Mercury Cougar Complaints

1,886 consumer complaints on file.

#10002405January 8, 2003
POWER TRAIN:MANUAL TRANSMISSION:SHIFT PATTERN INDICATOR
THE CONSUMER BEGUN TO DRIVE, WHEN SHE ATTEMPTED TO PLACE THE VEHICLE IN 3RD GEAR, IT DID NOT. SHE HAD TAKEN THE VEHICLE TO THE DEALER, AND WAS TOLD THAT SHE NEEDED A NEW TRANSMISSION. THE CONSUMER FELT THAT THIS SHOULD NOT HAVE HAPPENED WITH LESS THAN 60K MILES. TS THE LOWELL DEALER STATED THAT THE VEHICLE HAD A MAZDA TRANSMISSION, AND THAT THE TRANSMISSION HAD TO BE COMPLETELY REBUILT WITH A NEW TORQUE CONVERTER. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002189January 7, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE KNOB THAT ADJUST THE HEAT FOR HIGH OR LOW IS STUCK ON LOW. CONSUMER STATES" IT IS AN ELECTRICAL PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002190January 7, 2003
VISIBILITY
THE KNOB THAT ADJUSTS THE HEAT FOR HIGH OR LOW HAD STUCK ON LOW. THE PROBLEM MAY BE AN ELECTRICAL PROBLEM. TS THE SUNROOF HAD BROKEN. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002191January 7, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE KNOB THAT ADJUST THE HEAT FOR HIGH OR LOW IS STUCK ON LOW. CONSUMER STATES" IT IS AN ELECTRICAL PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002192January 7, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE KNOB THAT ADJUST THE HEAT FOR HIGH OR LOW IS STUCK ON LOW. CONSUMER STATES" IT IS AN ELECTRICAL PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002193January 7, 2003
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE KNOB THAT ADJUST THE HEAT FOR HIGH OR LOW IS STUCK ON LOW. CONSUMER STATES" IT IS AN ELECTRICAL PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002225January 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE STOPPED AT A STOP SIGN, THE VEHICLE WOULD STILL ACCELERATE. TS *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000759January 7, 2003
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
WE HAVE NUMEROUS COMPLAINTS WITH THIS VEHICLE. ONE OF WHICH IS THE BRAKES. ANOTHER IS THE COOLING SYSTEM. THERE IS A RECALL ON THE MANIFOLD BUT OUR LOCAL FORD DEALER WLLL NOT REPLACE EVEN THOUGH WE HAVE ASKED THEM TO DO SO. IN ADDITION THE ENGINE HAD A PROBLEM WHICH NO ONE COULD FIGURE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001373January 6, 2003
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER HAS EXPERIENCED A REREATED BRAKE PROBLEM; WHEN SLIGHTLY PRESSING THE BRAKE PEDAL TO SLOW DOWN, DURING HIGH/LOW SPEEDS, CITY/HIGHWAY DRIVING, THE BRAKE PEDAL CONTINUES TO DEPRESS ON ITS OWN UNTIL IT COMES TO A COMPLETE STOP, THEN SLAPS THE CONSUMERS FOOT AS IT COMES BACK UP TO NORMAL POSITION, WHEN THE A/C IS RUNNING FOR 15 MINS, THE VEHICLE WILL STALL AT LOW/NO SPEED-AND HAS HAPPENED TO THE CONSUMER WHEN SITTING AT A RED LIGHT/ON SEVERAL TIMES WHILE WAITING TO MAKE A LEFT TURN. THE MANUFACTURER COULD NOT FIND THE PROBLEM-@ J & S/DIFEO FORD SERVICE STATION. UNTRUSTING FORDS SERVICE DEPARTMENT, THE CONSUMER HAD TAKEN THE VEHICLE TO MIDAS, AND WAS TOLD THEY COULDN'T FIX THE PROBLEM AS WELL. THE CONSUMER THEN RESEARCHED AND FOUND THAT THE PREVIOUS OWNER HAD TAKEN THE VEHICLE IN FOR SEVERAL RECALLS AND FOUND THAT AS A RESULT, THE VEHICLE COULD START EXPERIENCING A REDUCTION IN THE BRAKE PERFORMANCE THAT COULD RESULT IN AN ACCIDENT. THE CONSUMER IS REQUESTING A FULL REIMBURSEMENT OF 978.02, AND REQUEST INFO ON ALL NECESSARY REPAIR INFO AS WELL AS ANY PARTS TO BE REPLACED ALONG W/INSTRUCTIONS TO BE FORWARDED TO MIDAS AUTO SERVICE. REFER TO #89V081000. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001673December 30, 2002
ELECTRICAL SYSTEM:WIRING
WHILE DRIVING AT 30 MPH THE VEHICLE SHUT DOWN AND THE CONSUMER HIT THE CURB. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001375December 23, 2002
ENGINE AND ENGINE COOLING
CONSUMER SLIGHTLY DEPRESSED GAS PEDAL WHILE IDLING AND VEHICLE SUDDENLY ACCELERATED CRASHING INTO A RETAINER WALL. CONSUMER SUSTAINED SERIOUS INJURIES. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10000264December 19, 2002
ELECTRICAL SYSTEM
I HAVE A 1999 MERCURY COUGAR. I TOOK MY CAR TO MY MECHANIC TO FIND OUT WHAT WAS WRONG WITH MY HEATER THEY TOLD ME BEFORE THEY DID ANYTHING TO CONTACT FORD BECAUSE THERE WAS A RECALL ON MY CAR FOR THE SAME EXACT PROBLEM. I CONTACTED FORD AND THEY FIRST TOLD MY THAT THERE WAS NO RECALL. AFTER I PRESENTED THEM WITH THE RECALL NUMBERS THEY THEN INFORMED ME THAT THERE WAS A SUCH RECALL, BUT THAT MY CAR WOULD NOT BE COVERED UNDER THE RECALL. ON YOUR WEB-SITE THERE IS A SECTION ON THE RECALL ON THE SAME YEAR MAKE AND MODEL AS MY CAR. IT NOTES THAT 342,962 MERCURY COUGARS HAVE BEEN AFFECTED BY THIS I DON'T UNDERSTAND HOW THEY CAN REFUSE TO PROVIDE MY WITH THE RECALL ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000023December 13, 2002
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:STARTER ASSEMBLY:RELAY, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SERVICE BRAKES, AIR, SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY, VEHICLE SPEED CONTROL:CABLES, AIR BAGS
I HAVE HAD NUMEROUS PROBLEMS WITH MY '99 COUGAR SUCH AS, FAILURE OF MY PAT SYSTEM AND COMPUTER SYSTEM. I HAVE HAD PROBLEMS WITH MY BRAKES WHICH THEY CAN'T SEEM TO FIGURE OUT THE PROBLEM. I HAVE HAD MY STARTER REPLACED TWICE. I HAVE HAD DEFECTS IN SEVERAL SENSORS, WHICH IS NOT UNDER WARRANTY THAT I HAD TO PAY A GOOD AMOUNT OF MONEY FOR THEM TO REPAIR. MY FAN HAS EVEN BLOWN OUT. THERE IS A BURNING SMELL WHENEVER I TURN ON MY HEATER THAT NONE OF THE DEALERS CAN'T SEEM TO SMELL. I ALSO HAD TO PURCHASE A NEW RADIATOR. WHEN MY COMPUTER WENT OUT MY CAR WAS STILL UNDER WARRANTY BUT THEY MADE ME PAY FOR THE REPAIRS, PARTS, AND LABOR OUT OF MY POCKET. THIS IS NOT ALL. THE LIST GOES ON AND ON. I HAVE COMPLAINED TO THE DEALERSHIP, FORD MOTOR CO. AND EVEN HAD SOMEONE FROM FORD TO INVESTIGATE ALL OF THE PROBLEMS I'VE HAD WITH MY VEHICLE. THEY HAVE BEEN RUDE TO ME ON SEVERAL OCCASIONS, ESPECIALLY WHEN I HAD QUESTIONS ABOUT THE REPAIRS OF MY VEHICLE. SOMETHING NEEDS TO BE DONE ABOUT THIS. I WOULD NOT RECOMMEND THE PURCHASE OF A MERCURY COUGAR TO ANYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023984December 9, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER STATED THE VEHICLE JUMPED IN AND OUT OF GEAR ON ITS OWN, THE DEALER WAS UNABLE TO RECTIFY THE PROBLEM. TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024019December 9, 2002
SUSPENSION
THERE WAS A GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE WHEN GOING OVER BUMPS, THE FRONT SWAY BAR BUSHINGS HAD TO REPLACED, HOWEVER PRIOR TO THE THIRD REPLACEMENT, CONSUMER LOST CONTROL OF THE VEHICLE AND ENDED IN A DITCH. PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023874December 6, 2002
STEERING
THE CONSUMER WISHES TO ACKNOWLEDGE THAT NUT FELL FROM AN AREA WHICH TURNS THE FRONT WHEELS FROM THE PASSENGER SIDE. PRIOR TO THIS, THE VEHICLE WAS BEING WORKED ON FOR THE ALTERNATOR. THIS FAILURE OCCURED WHEN COMING TO A STOP WITH THE PASSENGER SIDE FRONT WHEEL TURNED OUTWARD AND DRIVERS SIDE STILL STRAIGHT. PLEASE DESCRIBE DETAILS. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023647December 3, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING ON THE HIGHWAY WITHOUT PHYSICAL CONTACT WITH ANOTHER VEHICLE. THE DRIVER SIDE AIRBAG WENT OFF AND CRACK THE WINDSHIELD. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023433November 29, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE ALTERNATOR.ALSO STATED THAT WHILE DRIVING THE VEHICLE IT DIED WITH A WARNING OF THE PANEL.DEALER WAS CONTACTED AND STATED THAT THE VEHICLE NEEDED A NEW ALTERNATOR AND A BATTERY. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023277November 25, 2002
AIR BAGS:FRONTAL
CONSUMER WAS TRAVELING APPROXIMATELY 45-50 MPH AND WAS HIT ON DRIVER'S SIDE WHICH CAUSED VEHICLE TO CRASH HEAD-ON INTO A POLE. BOTH DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. TS JG *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8023043November 20, 2002
AIR BAGS:FRONTAL
CONSUMER STATES THAT WHEN HIT AT 45MPH IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING MINOR INJURIES TO THE CONSUMER. DEALER NOTIFIED TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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