Mercedes-Benz Sprinter Complaints (2011)

22 consumer complaints on file.

#11608566August 14, 2024
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the SRS warning light illuminated. The contact stated that the front driver's side seat belt buckle functioned as intended; however, the SRS warning light had remained constantly illuminated for nearly two years. The vehicle was taken to a dealer where it was diagnosed with front driver's seat belt buckle failure. The contact was informed that the front driver's side seat belt buckle needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 49,857.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506458February 9, 2023
ELECTRICAL SYSTEM, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated that the SRS (Supplemental Restraint System) warning light would intermittently appear on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test showed that the wires in the front driver’s side seat belt buckle were defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 49,587.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457084March 17, 2022
AIR BAGS
Takata Recall. The contact owns a 2011 Mercedes-Benz Sprinter 3500 built on a Freightliner chassis. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags) however, the contact was unable to locate a service center to repair the vehicle. After contacting the Manufacturer and the local Mercedes-Benz dealer, the contact was referred to Freightliner to have the recall repairs performed. After contacting Freightliner Customer Service, the contact was referred back to Mercedes Benz. Several individuals from Mercedes-Benz and Freightliner had been contacted regarding the issue but neither was willing resolve the safety recall issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432465September 10, 2021
EQUIPMENT
The contact owns a 2011 Mercedes Sprinter 3500 equipped with the Tyron Multiband Runflat Tyre Protection system on the inside of the front driver’s and passenger’s side tires. The contact stated that while driving above 60 mph, the vehicle would shudder as if the front driver’s and passenger’s side tires were out of balance. The Tyron Multiband system was installed on the inside of front driver’s and passenger’s side tires to prevent rollovers caused by blowouts. The tire dealer was made aware of the failure and informed the contact that since the Tyron Multiband system was installed, they could not balance the tires and the tires would self-balance after 200 miles. The dealer was made aware of the failure and referred the contact to take the vehicle to a Mercedes dealer for the chassis. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124749September 6, 2018
AIR BAGS
TAKATA RECALL: HAVE BEEN RECEIVING RECALL NOTICES ABOUT YEARS (FIRST RECALL APRIL 2016). MADE SEVERAL APPOINTMENTS TO REPLACE, BUT THEY WERE OUT WHEN I ARRIVED. CURRENTLY I'VE HAD AN AIR BAG ON ORDER TO BE HELD IN MY NAME SINCE JUNE 2018. STILL NO SUCCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092428May 8, 2018
AIR BAGS
TAKATA RECALL. THE DEALERSHIP HAS THE PARTS ON ETERNAL BACKORDER. IT HAS BEEN SINCE THE RECALL CAME OUT THAT WE HAVE NOT BEEN ABLE TO GET THIS FIXED. VERY CONCERNED ABOUT DRIVING THE VEHICLE. WHAT CAN I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033033October 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MASSAPEQUA, 101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701 (631) 213-2023) STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024521September 19, 2017
AIR BAGS
TAKATA RECALL. I HAVE CONTACTED MERCEDES BENZ DEALER SEVERAL TIMES TO MAKE APPOINTMENT TO REPLACE DRIVER AND PASSENGER AIR BAG. NO WORK DONE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011310July 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING UNKNOWN SPEEDS, THE SRS INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF BROOKLYN, LOCATED AT 1800 SHORE PKWY BROOKLYN, NY 11214) WHERE IT WAS DIAGNOSED THAT THE ETHER ELEMENT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,097.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972318April 13, 2017
AIR BAGS
IT IS HAS BEEN OVER A YEAR AND WE ARE STILL WAITING FOR AN AIRBAG REPLACEMENT. THIS IS QUITE DANGEROUS AND WE BELIEVE THAT WAITING FOR MORE THAN ONE YEAR IS TOO LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918820October 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V379000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/2017*CT UPDATED 7/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747657August 10, 2015
UNKNOWN OR OTHER
ROOF MOUNTED A/C LEAKS WATER INSIDE THE VAN EVERY TIME IT RAINS. THIS IS MY SECOND SPRINTER WITH THIS PROBLEM, AND IT AFFECTS MY BUSINESS TREMENDOUSLY AS I OWN AN EXECUTIVE TRANSPORTATION COMPANY, NOT THE TYPE OF PROBLEM EXPECTED ON A MERCEDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734984July 19, 2015
UNKNOWN OR OTHER
MY SPRINTER IS A VERY LOW MILEAGE SPRINTER, I JUST RECENTLY PASSED THE 6,000 MILES ( IT IS A 2011 MODEL) THE CAR HAS BEEN INCORPORATED IN MY COMPANY'S FLEET. I OWN AN EXECUTIVE GROUND TRANSPORTATION COMPANY, RECENTLY ON A LOCAL TRIP TRANSPORTING SOME EXECUTIVE PASSENGERS, IT STARTED TO RAIN HEAVILY AND WATER STARTED TO POUR INSIDE THE REAR SECTION OF THE VAN JUST WHERE THE PASSENGERS WERE SEATING! THE WATER WAS COMING DOWN THRU THE A/C VENTS!! THIS IS TERRIBLE. I LOOKED EVERYWHERE ONLY AND IT IS A COMMON ISSUE WITH THE SPRINTERS, I JUST DON'T UNDERSTAND WHY IS NOT A RECALL, ALSO THERE IS A MAJOR LAWSUIT GOING ON IN CALIFORNIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733198July 10, 2015
UNKNOWN OR OTHER
AS A HIGH USE BUSINESS VEHICLE, MY MERCEDES SPRINTER 2500 WAS OUT OF WARRANTY (36K MILES) WITHIN A YEAR OF PURCHASE. JUST ABOUT A MONTH BEYOND 36K, THE ROOF MOUNTED AIR CONDITIONER BEGAN LEAKING (MORE LIKE TORRENTING) WATER UPON THE MIDDLE BENCH SEATS AFTER EVERY RAIN. THIS WATER HAS ALSO LEAKED DOWN INTO THE FRONT ROOF MOUNTED ELECTRONICS, SUCH AS THE DOME LIGHTS, AND MADE THEM MALFUNCTION. THE VEHICLE IS ESSENTIALLY USELESS FOR PASSENGER OR GOODS TRANSPORT DURING ANY RAIN STORM. WHEN CONTACTED, AFTER MUCH RUN AROUND AND BROKEN PROMISE, THE MANUFACTURER INDICATED THAT BECAUSE WE WERE OUT OF WARRANTY, THE REPAIR WOULD BE A MINIMUM OF $1800. AFTER RESEARCHING ONLINE, THIS APPEARS TO BE MUCH MORE THAN AN ISOLATED INCIDENT. I HAVE READ HUNDREDS OF ACCOUNTS OF THE SAME PROBLEM AFFECTING OTHERS, BOTH IN AND OUT OF WARRANTY. THIS IS AN OBVIOUS AND DEBILITATING MANUFACTURER DEFECT. A CLASS ACTION LAWSUIT IS CURRENTLY UNDER WAY FOR THIS ISSUE IN CALIFORNIA, BUT SEEING THAT I AM IN ILLINOIS, I HAVE NO OTHER RECOURSE BUT TO FILE A COMPLAINT WITH NHTSA AND HOPE THAT YOU WILL INVESTIGATE AND HELP TO RECTIFY THIS UNFORTUNATE SITUATION FOR ALL AFFECTED CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705179April 12, 2015
ENGINE AND ENGINE COOLING
OUR ITASCA REYO 2012 MOTOR HOME WITH MERCEDES SPRINTER ENGINE HAS HAD 5 EGR VALVE FAILURES. THE FIRST TIME IN 2012 WITH 2632 MILES. THE 5TH TIME IN MARCH 2015 WITH 11,000 MILES. THE VEHICLE GOES INTO LIMP MODE AND SPEED IS REDUCED TO 20 MPH. THIS CAUSES A VERY SERIOUS SITUATION AS THERE IS A GREAT RISK OF BEING REAR ENDED FROM HIGHWAY TRAFFIC TRAVELLING AT 60 MPH. EACH TIME MERCEDES CLAIMS TO HAVE A FIX..A CLIP...A NEW COVER ETC BUT THE FAILURES CONTINUE. THIS REQUIRES BEING TOWED OR LIMPING TO MERCEDES FOR A REPLACEMENT EGR VALVE. IT IS OUTRAGEOUS TO HAVE A LEISURE VEHICLE FAIL OVER AND OVER AGAIN AND MERCEDES REFUSES TO ACCEPT FULL RESPONSIBILITY FOR THIS CONTINUING FAILURE OF THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691195February 27, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM
WE MOVED TO HIGH ALTITUDE (6750 FT ELEVATION). FROM A STOP IT TAKES OVER THREE SECONDS FOR THE VEHICLE TO HAVE PROPER POWER TO ACCELERATE. IT WILL START TO ROLL, BUT NO REAL POWER. I HAVE TAKEN IT TO THE MERCEDES BENZ (WALTER'S MERCEDES OF RIVERSIDE, CA) DEALER THREE TIMES. THEY REFUSE TO TEST IT AT ALTITUDE AND SAY THEY CAN'T DUPLICATE THE PROBLEM AT SEA LEVEL (OF COURSE NOT). IT IS A SAFETY ISSUE. I CAN'T PULL OUT ONTO THE HIGHWAY BY MYSELF WITHOUT FEAR OF BEING HIT BECAUSE I AM UNABLE TO PROPERLY ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615398July 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE LIGHTS ON THE DRIVER SIDE WOULD NOT ILLUMINATE WHEN ACTIVATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE. THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS MADE TO THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608363July 5, 2014
ENGINE
I HAVE AN RV BUILT ON A MERCEDES DIESEL CHASSIS. ON JULY 3 MY CHECK ENGINE LIGHT CAME ON I TOOK IT TO MERCEDES OF TAMPA FL. THEY SAID THAT IN WAS THE OXYGEN SENSOR, BUT DID NOT HAVE IT IN STOCK NOR WAS THERE ONE AVAILABLE AT ANY OF MERCEDES WAREHOUSES IN THE US. IT WOULD HAVE TO COME FROM GERMANY AND IT MIGHT TAKE MONTHS. THEY RESET THE LIGHT AND TOLD BE I COULD TAKE IT BACK TO MD WERE I LIVE AND HAVE THE LOCAL MERCEDES FIX IT. THEY ASSURED ME THAT IT WOULD NOT HARM THE ENGINE AND I COULD DRIVE IT BACK. ABOUT 200 MILES INTO MY RETURN TRIP ON JULY 5TH (EXIT 29 IN GA), I STARTED TO LOSE POWER AND COULD ONLY GO BETWEEN 30 AND 40 MPH ON I 95. I FINALLY CAME TO AN EXIT AND PULL TO A TA TRUCK STOP. THE MECHANIC ON DUTY SAID THAT HE DID NOT HAVE THE COMPUTER SETTINGS TO TEST IT, BUT THERE WAS A DIESEL MECHANIC WHO MAY BE ABLE TO TEST IT. THIS BEING SATURDAY NIGHT I HAVE TO WAIT UNTIL MONDAY MORNING. I COULD HAVE BEEN REAR ENDED ON I 95 HAS I COULD NOT MAINTAIN EVEN THE MINIMUM SPEED. IF THERE IS A BACKLOG, THIS SOUNDS LIKE A RECURRING PROBLEM AND THAT THERE SHOULD BE A RECALL.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599078June 18, 2014
STRUCTURE
THE VEHICLE STARTED POURING WATER TO THE INTERIOR CABIN TROUGH THE ROOFTOP AIR-CONDITIONING VENT, THIS DISTRACTED MY ATTENTION AND IMPAIRED MY ABILITY TO FOCUS EXCLUSIVELY ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598973June 17, 2014
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ SPRINTER. THE CONTACT STATED THAT THE REAR DRIVER SIDE TIRE BLEW OUT AND AFTER INSTALLING THE SPARE TIRE THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INFORMED THE CONTACT THAT THE LUG NUT FOR THE REGULAR TIRE COULD NOT BE USE TO INSTALL THE SPARE TIRE SINCE IT WOULD CAUSE THE EMERGENCY BRAKE TO ENGAGE. IN ORDER TO REPAIR THE FAILURE AND INSTALL THE NEW TIRE, THE BOLTS HAD TO BE CUT OFF. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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