Mercedes-Benz Metris Complaints

213 consumer complaints on file.

#11547935October 3, 2023
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545831September 21, 2023
TIRES
The contact owns a 2016 Mercedes-Benz M1CA126. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger front tire exploded. The vehicle was towed to a tire shop. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown . VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544550September 14, 2023
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that incorrect tires were installed on the vehicle because the tire mechanic used the incorrect label as a reference. The local dealer was contacted and informed the contact that the tire inspection could not be performed until the remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer was made aware of the issue and stated that the anticipated date for the remedy availability was late August 2023. The contact stated that the tires needed to be replaced due to the safety concerns. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541905August 31, 2023
ELECTRICAL SYSTEM, ENGINE
CHECK ENGINE LIGHT checked and diagnostic code P052E71 showed that the Valve for Crankcase Ventilation has a malfunction. The actuator is blocked, P06DA00 the Actuation of the valve of the oil pump in the combustion engine has an electrical fault or open circuit. The problem is prolific on the Metris vans and the repair costs extremely high for such a lemon sensor and can cause catastrophic failure and damage to the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541670August 30, 2023
UNKNOWN OR OTHER
Vehicle moved away backwards after placing vehicle in park. Vehicle is in a repair shop in Calgary, Alberta, Canada. Driver's door, door frame, and rear door damage. After placing the vehicle in park following pulling the vehicle forward in drive, I stepped out of the driver's door and the vehicle began moving backwards. I was nearly injured as the open driver's door was bent 180 degrees around as it struck a building support column. I made it partially back into the vehicle, just clearing the door-column squeeze, one leg in and one leg still on the ground trying to get on the brake as I slide past the support column in the drivers foot well. I fell out once past the support column and the vehicle continued to travel backwards another 10 feet or so before striking a tree. The Mercedes Benz dealer in Calgary gave me a copy of a recall notice for Sprinter vans. The dealer informed me Sprinter vans apparently have the same shifter components as the Metris vans. The recall notice was for Sprinter roll-a-way situations following placing Sprinters in park, and do-not sell/drive orders were apparently issued. A police report was taken, but no one has inspected the issue or components. No symptoms or warnings were observed prior to the incident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11540337August 23, 2023
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact stated that both rear tires were replaced four times since receiving the recall notification. The contact stated that the tires were replaced every 11,000 miles and rotated every 7,000 miles for the past six years. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535823August 1, 2023
TIRES
The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532746July 17, 2023
STEERING
The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving downhill approximately 60 MPH, the steering wheel became very difficult to turn in either direction. During the failure the "Power Steering Assist" message was displayed. The contact stated that the failure occurred immediately after driving over a metal gutter in the road. After stopping and restarting the vehicle the failure was no longer present and the vehicle operated normally. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 17V595000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529629June 29, 2023
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
The wiring harness for the seatbelt pretensioner wore through in its normal factory installed location and shorted out, causing the air bag light to come on. No modifications have ever been done to the vehicle to disturb this path and causing wire chafing. It is highly doubtful the pretensioner would have worked either, as 3 out of the 4 wires had their insulation worn through. This was diagnosed by the dealership and video of the issue was provided at https://r7788463.m.reyrey.net/app/?ref=aO9XDMndQtSq554Czq1dQg%3D%3D&sys=e1b63ec6-8626-424a-b7a7-80e9ade1db58 I have had this fixed, but the text messages with the dealership lead me to believe that this is not the first time they have seen and repaired the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529377June 28, 2023
STEERING
The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact related the failure to NHTSA Campaign Number: 17V595000 (Steering). The vehicle was taken to the dealer, who informed the contact that the VIN was not included in the NHTSA Campaign Number: 17V595000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522235May 16, 2023
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520661May 5, 2023
STEERING
2016 Metris Cargo Van - 29K Miles Upon leaving Gila Bend, AZ headed west I entered the freeway onramp, driving over a grate in the pavement. The power steering warning light came on and I immediately lost power steering. I had the van towed back to Chandler AZ for repairs. The dealer paid to replace the power steering rack. I have attached the work order that shows the repairs that were made. I am concerned that this didn't solve the problem and that this may occur again. I drive on mountain roads in the San Diego, the Eastern Sierra and in Arizona. I don't feel safe in this van losing steering at freeway speeds or down a mountain pass. Maureen in San Diego
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519431April 28, 2023
TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519091April 26, 2023
TIRES
The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518320April 21, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The digital display system that indicates how many miles you have left until empty is not accurate. The dashboard display indicated that I had about 85 miles of range left before my tank was empty. Approximately 35 miles later, when there should have been 50 miles of range left according to the digital dashboard display, the vehicle ran out of gas and I was left stranded on the side of the freeway. This is a safety issue. I have read numerous reports of similar incidents with this vehicle in online forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518099April 20, 2023
UNKNOWN OR OTHER
I am trying to get a safety recall handled, that states the possibility of crash if not taken care of. Mercedes still says a recall still pending. This was reported in September of 2022, and seems like an easy recall to handle. I am hoping to get this handled so I feel safe driving with my family in the van.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516313April 10, 2023
STEERING
I lost all ability to steer the van. When the steering wheel was turned, a noise was made, but the vehicle did not respond. The vehicle had to be towed to a repair shop. Upon inspection, the mechanic told us the power steering motor had completely broken off and was hanging loose of the rack and pinion/gear system that should support it. A vehicle should be able to go more than 55,000 miles without the power steering motor falling off! There was no prior warning to the system breaking. We didn't see any warning lights or notice any steering issues prior to the break. The break occurred when we were slowing down to park. We were then unable to steer after parking. The local mechanic initially refused to complete the repair because he was able to locate a current recall with the exact problem our vehicle experienced (Recall VS2SCHRALU). The recall was for our state with the same make, model and year of our van. When we contacted the Mercedes dealership, they stated our vehicle's VIN wasn't included in the recall identified by our mechanic. The Mercedes employee offered to "look" at our vehicle, but said all fees would be our responsibility because the VIN wasn't included in the recall. We decided to go with a local mechanic because the Mercedes dealership would have required a one-hour tow. Also, the dealership stated it could be up to 2 weeks before they could complete the repair. Our daughter requires a wheelchair and this is her accessible vehicle. She couldn't be without transportation for that length of time. The vehicle is now repaired. I'll upload the photos from the mechanic and the repair bill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515978April 7, 2023
ENGINE
Vehicle experienced Crankcase ventilation component failure at low miles of 31,750. Code thrown is P052E resulting in needing replacement of a large assembly of emissions/oil vapor control tubing and valves costing over $1000 plus over 12 hours of labor. Well known problem on Mercedes vehicles with the M274 2.0 turbo 4cylinder engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514441March 29, 2023
TIRES
The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact related the tire replacements performed on the vehicle to the recall. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512770March 20, 2023
STEERING
The contact owns a 2017 Mercedes-Benz Metris. The contact stated while starting the vehicle, the power steering malfunction warning illuminated. Additionally, the contact heard a clicking sound coming from the steering wheel. The dealer was contacted, and the dealer stated that the electric power steering rack needed to be replaced. The vehicle had to be repaired due safety issue. The manufacturer was not contacted. The failure was mileage was 42,277. The consumer stated repairs were made at the owners expense in the amount of $1329.54.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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