Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11132940October 2, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. WHILE DRIVING 70 MPH, SMOKE EMERGED FROM THE ENGINE COMPARTMENT AND OIL WAS LEAKING FROM THE VEHICLE. ADDITIONALLY, AN ABNORMAL BOOMING NOISE WAS HEARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE HIGHWAY SAFETY DEPARTMENT ARRIVED AT THE SCENE AND PROVIDED SAND. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (HOUSE OF IMPORTS, 6862 AUTO CENTER DRIVE, BUENA PARK, CA 90621, (714) 627-5553) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED REFERENCE NUMBER: 1-7QUCM. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11132970October 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED REGARDING PART AVAILABILITY AND STATED THAT THE PART MAY BECOME AVAILABLE IN MID DECEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132420October 1, 2018
SERVICE BRAKES
I WAS JUST DRIVING HOME ON A CITY STREET (9/20/18) AT ABOUT 35 MPH WHEN UNEXPECTEDLY THE BRAKES ON MY E43 LOCKED UP LAUNCHING MYSELF AND MY PASSENGER FORWARD AGAINST OUR SEAT BELTS. THE ANTI-LOCK BRAKES ENGAGED; I HEARD THE REAR TIRES "CHATTER". THE CAR DID NOT COME TO A COMPLETE STOP; THE BRAKES DISENGAGED AND WE ROLLED FORWARD. UNTIL I REALIZED WHAT HAPPENED I THOUGH I HIT SOMETHING. THERE WAS NO ONE IN FRONT OF ME, BUT THERE WAS SOMEONE BEHIND AND BESIDE ME. I TOOK THE CAR INTO MERCEDES AND THEY UPDATED THE SOFTWARE AND CHECKED THE SENSORS AND REPORTED BACK THAT EVERYTHING IS WORKING PROPERLY. SINCE THEY DID NOT FIND ANYTHING SPECIFIC - I FEEL THAT THE CAR HAS A DEFECT THAT IS DANGEROUS TO THE PUBLIC AND SHOULD BE RECALLED UNTIL A SOLUTION CAN BE DEMONSTRATED. THE PUBLIC NEEDS TO KNOW ABOUT THIS. OTHERS HAVE REPORTED THIS EXACT OCCURENCE. THIS IS A DEFECT THAT WILL RESULT IN SERIOUS INJURY - OR WORSE. THE CAR HAS PREMIUM PACKAGE 3 WHICH INCLUDES THE ACTIVE BRAKE ASSIST PROGRAM. I SUSPECT THIS WAS THE PROBLEM. ANOTHER PERSON REPORTED THIS WHEN CROSSING ONTO A BRIDGE. THAT WAS MY SPECIFIC EVENT ALSO; THE CAR DIPPED SLIGHTLY AS I WENT FROM STREET PAVEMEN TO BRIDGE PAVEMENT. PLEASE COMPEL MERCEDES TO TAKE RESPONSIBLE ACTION AND TAKE STEPS NECESSARY TO PROTECT THE PUBLIC; REGARDLESS OF HOW RARE THE EVENT MAY BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132217September 29, 2018
UNKNOWN OR OTHER
I WAS IN AN AUTOMATED CAR WASH AND THE CAR WAS IN PARK. WHEN THE WASH WAS COMPLETE, I PUT THE CAR IN DRIVE, BUT IT WOULD NOT MOVED FORWARD. THE PROXIMITY SENSORS KEPT SOUNDING THOUGH THERE WAS NOTHING IN THE WAY. AFTER SHIFTING IT IN AND OUT OF GEAR, TURNING THE STEERING WHEN BACK AND FORTH AND PUSHING THE ACCELERATOR TO THE FLOOR FOR SEVERAL MINUTES, THE CAR FINALLY SHOT FORWARD OUT OF THE WASH BAY. I LATER CALLED THE IN-CAR CUSTOMER SERVICE LINE AND THEY SAID THAT SOMETIME THE SENSORS GET COVERED WITH THE PRODUCTS USED IN THE CAR WASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132163September 28, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT LAUDERDALE (244 S FEDERAL HWY, FT LAUDERDALE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130970September 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MEMPHIS (5389 POPLAR AVE, MEMPHIS, TN 38119, (901) 345-6211) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT SHE FELT UNSAFE DRIVING THE VEHICLE AND REQUESTED THAT ACTION BE TAKEN TO MAKE THE PARTS READILY AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE UPDATED 11/28/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130756September 22, 2018
FUEL/PROPULSION SYSTEM
STRONG ORDER OF GASOLINE AFTER REFUELING AROUND THE REAR OF CAR AND INSIDE OF VEHICLE. THERE IS A SAFETY RECALL FOR SAME PROBLEM ON 2009 MERCEDES BENZ E350 (REFERENCE TSB NO. P47-10-63) BUT NOT ON 2010 YEAR MODEL? WHY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130408September 20, 2018
AIR BAGS
TAKATA RECALL... I AM GETTING THE RUN AROUND ON MY AIRBAGS. MY AIRBAG RECALL HAS BEEN PENDING FOR YEARS... THIS IS A 2011 CAR, SHOULD NOT STILL BE PENDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130495September 20, 2018
FUEL/PROPULSION SYSTEM
VEHICLE STALLS WHILE DRIVING,ABLE TO PULL OVER TO SIDE OF HIGHWAY.ENGINE WILL NOT RESTARTED.TOWED VEHICLE TO MERCEDES DEALER,DIAGNOSIS DISCOVER THAT FUEL PUMP FAILED.FUEL PUMP NEED REPLACEMENT.THIS IS A VERY UNSAFE CONDITION,VEHICLE CAN STALL AT ANY TIME AND CAUSE SERIOUS ACCIDENT/CRASH.FIND INFORMATION NHTSA INVESTIGATION EA 13-003 ABOUT FUEL TANK/FUEL SYSTEM THAT RELATED TO THIS CONDITION SINCE FUEL PUMP IS PART OF FUEL TANK AS TOLD BY REPAIR DEALER, BUT DEALER AND MERCEDES MANUFACTURE CUSTOMER SERVICE REFUSE/DECLINE TO PERFORM THIS REPAIR UNDER THIS INVESTIGATION AGREEMENT.CAN WE HAVE SOME ASSISTANCE ON THIS MATTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130250September 18, 2018
AIR BAGS
TAKATA RECALL. MY COMPLAINT IS ALMOST 3 YEARS OPEN RECALL AND THEY CANT JUST REPLACE THE AIR BAG MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129801September 17, 2018
UNKNOWN OR OTHER
PRE-SAFETY INOPERABLE MESSAGE COMES ON AND THE CAR ACTS SLUGGISH THIS CAN BE DANGEROUS AND RISK THE SAFETY OF THE OCCUPANTS OF THE VEHICLE, I FOUND SEVERAL PEOPLE WITH THE SAME COMPLAINT ON DIFFERENT MODELS AND YEARS MAY BE MERCEDES SHOULD BE FORCED TO RECALL THE CARS AFFECTED AND FIX THE PROBLEM. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129464September 14, 2018
ELECTRICAL SYSTEM
RIGHT REAR SPEAKER STARTED MAKING A CRACKLING SOUND AND INTERIOR SMELLS LIKE BURNING RUBBER OR WIRES. SOUND HAPPENS EVEN IF RADIO IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129613September 14, 2018
SERVICE BRAKES
A RECALL WAS PLACED ON THIS VEHICLE TO REPAIR THE BAKING SYSTEM. I'VE COMPLAINED ABOUT THIS MATTER WITH MBUSA. WE NEVER RECEIVED THE NOTICE, AS A RESULT, I'M HAVING TROUBLE WITH MY BRAKES, AND WARNING SIGNS APPEAR ON MY DASHBOARD. THEY CLAIMED THAT THE WARRANTY RECALL ENDED. THEY TRY TO CLOSE MY CASE BY OFFERING ME $250.00 TO GO AWAY. THIS BECOMING A SAFETY HAZARD TO CONTINUE THIS WAY. THEY SENT ME TO ONE OF THEIR REPAIR MB DEALERSHIP FOOTHILL CALIFORNIA. COMPLETE REPAIR COST WAS $3000. I'VE OWNED SEVERAL MERCEDES. I CANT GET ANY HELP. THANKS (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128245September 8, 2018
FUEL/PROPULSION SYSTEM
FUEL SMELL IS STRONG WHILE STANDING BEHIND AND THE LEFT SIDE OF THE VEHICLE. THE SAME SMELL EXISTS WHETHER THE TANK IS EMPTY OR FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128889September 7, 2018
UNKNOWN OR OTHER
CONTACT STATES THAT IT IS DIFFICULT TO SEE ABOVE OR AROUND THE SIDE VIEW MIRRORS BEFORE A MAKING A TURN, SPECIFICALLY A LEFT TURN. CONTACT SAYS DRIVERS SEAT HAS BEEN RAISED TO THE HIGHEST POSITION. *TT THIS IS A SAFETY HAZARD. UPDATED 10/3/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127881September 6, 2018
AIR BAGS
TAKATA RECALL HAS STILL NOT BEEN OFFERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124332September 4, 2018
FUEL/PROPULSION SYSTEM
FUEL TANK: STRONG ODOR OF FUEL AFTER FILLING UP TANK FROM REAR OF CAR, FUEL TANK AREA. GOOGLE SUGGESTS POSSIBLE MANUFACTURE'S RECALL. WITH HEAT EMITTING FROM EXHAUST AREA, COULD POTENTIALLY LEAD TO FIRE... I'M AFRAID FOR MY WIFE AND KIDS'S SAFETY. IS THERE CURRENTLY AN ACTIVE RECALL? IF SO, TSB # PLEASE. IF NOT, PLEASE DULY NOTE ISSUES MENTIONED. THANK YOU. NATHAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124381September 4, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT ALL OF THE REAR SEAT BELTS WERE INOPERABLE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 07V465000 (SEAT BELTS). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124112September 3, 2018
FUEL/PROPULSION SYSTEM
STRONG GASOLINE SMELL EMITS FROM THE CAR AFTER FILLING UP WITH GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122752August 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF CUTLER BAY, 10701 SW 211 ST, CUTLER BAY, FL 33189, (305)-251-0345) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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