Mazda Tribute Complaints

2,115 consumer complaints on file.

#10174203November 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING
I HAVE JUST FOUND THIS WEBSITE AND REALIZED THAT AN EXISTING PROBLEM THAT I HAD BEEN COMPLAINING ABOUT IN MY CAR. THE DEALER CLAIMED THE PROBLEM DIDN'T EXIST ,EVEN AFTER THE FIRST RECALL. I BROUGHT IN TO FIX. I HAD NO KNOWLEDGE OF THE POWER TRAIN RECALL THE MANUFACTURER NEVER INFORMED ME OF THIS PROBLEM AT ALL NOR THE DEALER. I'VE BEEN AN OWNER FOR 6 YEARS. AN EXTENDED WARRANTY, I AM APAULED AT THE WAY MAZDA FORD DEALERS HANDLE THERE CUSTOMERS AFTER REPEATEDLY TELLING THEM OF THIS PROBLEM. I'D LIKE TO KNOW WHAT I'M GOING TO DO AT THIS POINT BUT TO ENGAGE A PETITON TO MY FRIENDS AND FAMILY NOT TO BUY THIS PRODUCT FORD MAZDA. I THINK THIS IS WRONG ON YOUR PART WHAT CAN I DO ABOUT THIS PROBLEM NOW THAT IT'S GETTING WORST . YOU'VE PUT MY LIFE AND MY FAMILIES LIFE AT RISK KNOWING THAT IF MY CAR STALLS OUT WHILE DRIVING WHICH IT HAS ALREADY HAPPENED ON A FEW OCCASIONS. THE LAST INCIDENT WAS COMING HOME FROM PEEKSKILL NY AND THE CAR STALED ON ME 6TIMES. PLEASE LET THE DEALER KNOW THIS IS A REAL PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173964November 21, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2005 MAZDA TRIBUTE - 21,500K MILES. FOR THE THIRD TIME SINCE TAKING OWNERSHIP IN AUGUST 2005, THE ABS AND 4WD LIGHTS GO OFF WHENEVER THERE IS HEAVY RAINS OR SNOW. FIRST DEALER SERVICE DIAGNOSED AS REAL WHEEL TURNING OUT OF SYNC WITH OTHER WHEELS; SECOND DIAGNOSIS WAS THE NEED TO ADD GREASE SOMEWHERE; THIRD TIME HAPPENED AFTER DEALERSHIP HOURS AND NEXT MORNING LIGHTS FLASHED AGAIN AT STARTUP BUT TURNED OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172815November 7, 2006
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ON THE MASS. TURNPIKE ON 04/23/06, MY VEHICLE WAS SUDDENLY ENGULFED IN THICK GRAY SMOKE. IT WAS DETERMINED BY MY INSURANCE AGENCY THAT IT WAS A "MECHANICAL FAILURE', WHICH RESULTED IN MY VEHICLE NEEDING A NEW ENGINE. I WAS UNABLE TO PAY FOR A NEW ENGINE, AND WAS REFUSED ANY ASSISTANCE FROM MAZDA USA AND DEALER VEHICLE WAS PURCHASED FROM. VEHICLE HAS 45,000 MILES ON IT. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172850November 7, 2006
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
CLOCK/RADIO DOES NOT WORK UNTIL CAR IS RUNNING UP TO 30 MINUTES OR MORE. DEALER REPLACED ENTIRE UNIT WHICH WORKED APPROX. 2 MONTHS BEFORE THE ISSUE RE-APPEARED. RECENTLY CLOCK/RADIO HAS NOT WORKED FOR MORE THAN 1 WEEK. THE ISSUE HAS BEEN ONGOING FOR MORE THAN 1 YEAR WITH THE DEALER DENYING ANY ELECTRICAL ISSUE. AS OF TODAY, VEHICLE AT DEALER AGAIN WHO NOW SAYS IT IS AN ELECTRICAL ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172878November 7, 2006
STRUCTURE, ELECTRICAL SYSTEM
I PURCHASED A MAZDA TRIBUTE 2006 MODEL ON 9/4/06 AND I TOOK IT IN ON 11/1/06 FOR WATER IN HEADLAMP, WATER WAS GETTING DOWN THE IN WINDOWS, AND TIRE PRESSURE LIGHT BLINKING. I WAS TOLD AT THE END OF THE DAY THAT THE CAR WAS NOT READY BECAUSE THEY COULD NOT FIGURE OUT THE TIRE PRESSURE LIGHT PROBLEM AND THEY ORDERED A PART. WELL, THE NEXT DAY IT WAS THE SAME THING, NEEDED ANOTHER PART AND THEY HAVE BEEN ON THE PHONE WITH MAZDA TECH SUPPORT. WELL TODAY IS 11/7/06 AND I STILL DO NOT HAVE MY VEHICLE BACK. THEY ARE NOW SAYING THAT THEY HAVE ORDERED ANOTHER PART AND IT WILL BE THREE TO FOUR DAYS BECAUSE THE PART IS ON BACK ORDER. I FEEL I HAVE BOUGHT A DEFECTIVE VEHICLE AND MAZDA SHOULD GIVE ME ANOTHER VEHICLE TO REPLACE IT. THIS VEHICLE (FROM THE SOUNDS OF SOUTHERN STATES) HAS HAD ALL OF THE COMPUTER CENSORS REPLACED MINUS THE MAJOR ONE (ACCORDING TO SOUTHERN STATES) AND FOR A VEHICLE TO BE NEW AS THIS ONE IS WITH THESE KIND OF PROBLEMS, I FEEL IS DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172723November 6, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED UPON STARTING THE VEHICLE, IT WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHO DETERMINED THE IGNITION COILS WERE BURNT OUT. THE IGNITION COILS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172632November 4, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, SERVICE BRAKES, HYDRAULIC
AT 39720 MILES I BROUGHT MY 2004 MAZDA TRIBUTE IN FOR A PROBLEM THAT TURNED OUT TO BE LEAKS IN THE TRANSFER CASE AND TIMING CHAIN COVER WHICH WERE REPLACED UNDER WARRANTY. AT THAT TIME, THE MAZDA SERVICE CENTER (#1) TOLD ME THAT THE FRONT DISC BRAKE ROTORS HAD WORN BELOW MINIMUMS, COULD NOT BE RESURFACED AND SHOULD BE REPLACED. THEY ALSO SAID THAT THE PADS WERE AT THEIR MINIMUM THICKNESS AND SHOULD ALSO BE REPLACED. THIS WAS AFTER HAVING TAKEN THE SAME CAR TO A DIFFERENT MAZDA DEALER'S SERVICE CENTER (#2) ONE WEEK EARLIER AND BEING TOLD THAT THE FRONT BRAKES WERE OK (5/32 ON PADS; 2/32 BEING THE LEGAL LIMIT) AND COULD PROBABLY GO FOR ANOTHER YEAR BEFORE NEEDING TO BE CHANGED. THAT TECHNICIAN (#2 DEALER) DIDN'T SEEM TO HAVE A PROBLEM WITH THE ROTORS. I WAS TOLD BY THE #1 DEALER THAT THE ROTORS WERE NOT COVERED UNDER THE MAZDA WARRANTY - THIS WAS CONSIDERED A NORMAL WEAR ITEM. HOWEVER, MAZDA'S OWN NATIONAL CUSTOMER SERVICE AGREED WITH ME THAT ROTORS ARE TECHNICALLY NOT A "WEAR" ITEM. THIS IS ONLY THE SECOND TIME IN 30 YEARS OF DRIVING CARS WITH DISC BRAKES THAT I HAVE EVER HAD TO REPLACE A ROTOR; THE LAST TIME THE CAR HAD 90,000 MILES ON IT. ROTORS GENERALLY DON'T WEAR AT ANYWHERE NEAR THE SAME RATE AS PADS. ALSO, THERE WAS NO WARNING TO ME WHILE DRIVING THAT I WAS GETTING TO A POTENTIALLY DANGEROUS CONDITION. THE BRAKES APPEARED TO WORK FINE, DID NOT PULL TO ONE SIDE OR MAKE ANY KIND OF SQUEALING OR METAL-ON-METAL SOUNDS. THIS IS A SERIOUS CONDITION WORTHY OF A RECALL! IT SHOULD HAVE BEEN DONE A WHILE AGO AS I HAVE HEARD OF THIS PROBLEM FOR MORE THAN A YEAR NOW! THE FACT THAT TWO MAZDA TRAINED TECHNICIANS CAME UP WITH TWO COMPLETELY DIFFERENT ASSESSMENTS OF MY BRAKES IS ALSO CAUSE FOR CONCERN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172579November 3, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2002 MAZDA TRIBUTE WITH LESS THAN 30,000 MILES ON IT. THE DEALERSHIP SAYS THAT I NEED NEW FRONT BRAKES AND ROTORS. I TOOK THE CAR TO ANOTHER GARAGE, AND THEY SAID THAT THE MAZDA TRIBUTE WAS BUILT WITH SUB-STANDARD ROTORS THAT WEAR OUT QUICKLY. I RESEARCHED THIS ON THE INTERNET, AND I HAVE FOUND OTHER MAZDA TRIBUTE OWNERS WITH THE SAME ISSUES. IF THIS IS A SYSTEMATIC ENGINEERING DEFECT IN AN IMPORTANT SAFETY SYSTEM, THEN I THINK THIS IS SOMETHING THAT SHOULD BE RECALLED. THE SECOND GARAGE SAID THAT IF THE ROTORS GET TOO THIN, WHICH THEY ARE PRONE TO DO, THAT THE BRAKE CALIPERS CAN COME OUT, LEADING TO A COMPLETE LOSS OF BRAKE FLUID. THIS SEEMS LIKE A SERIOUS ISSUE THAT SHOULD BE LOOKED INTO.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172600November 3, 2006
SERVICE BRAKES, HYDRAULIC
NOVEMBER 2, 2006 MAZDA NORTH AMERICA OPERATIONS ATTN: CUSTOMER ASSISTANCE CENTER PO BOX 19734 IRVINE, CA 92623-9734 TO WHOM IT MAY CONCERN: OUR SERVICE ADVISORS TONY AND BRIAN, AGAIN AT EL CAJON MAZDA, DID A LITTLE RESEARCH AND FOUND THAT THE ONLY FACTORY ROTORS FOR THE MAZDA TRIBUTE ARE THROW-AWAY. OTHER THAN BUYING AFTERMARKET PARTS, WHICH WE PREFER NOT TO DO, WE WOULD HAVE THIS THROW-AWAY DILEMMA. MY HUSBAND CALLED MAZDA NORTH AMERICA AND SPOKE WITH TODD IN CUSTOMER SERVICE. HE TOOK THE INFORMATION AND IMMEDIATELY CALLED US BACK. (I HAD ALREADY TRIED DOING WHAT MY HUSBAND DID, SPOKE WITH BRUCE, AND WAS TOLD TO GO TO ANOTHER MAZDA DEALERSHIP FOR A SECOND OPINION, THERE WAS NOTHING MAZDA COULD DO.) TODD SEEMED TO UNDERSTAND OUR FRUSTRATION WITH THIS WHOLE SITUATION AND CALLED TONY AT EL CAJON MAZDA AND AUTHORIZED FOR OUR ROTORS TO BE REPLACED AT NO CHARGE, WE WOULD BE RESPONSIBLE FOR THE PADS AND LABOR AGAIN. SO OUR BRAKES ARE NOW REPLACED, BUT WE ARE STILL FEELING A LITTLE FUNNY ABOUT THE WHOLE SITUATION. WE WERE TOLD THAT IF THE PADS ARE CHANGED WITH 50% LIFE LEFT ON THEM, THEN THE ROTORS MAY BE ABLE TO BE TURNED. WELL, THAT SEEMS PRETTY CRAZY TO US TO HAVE TO GET NEW PADS WHEN THEY ARE STILL HALF THERE! WE REALLY WANT TO STICK WITH GENUINE MAZDA PARTS, BUT IN THE FUTURE FEEL THAT FINANCIALLY WE MAY BE BETTER OFF JUST BUYING AFTERMARKET SO WE DON'T HAVE TO REPLACE THE ROTORS EVERY 3 YEARS! NEEDLESS TO SAY, WE ARE SOMEWHAT FRUSTRATED WITH THE APPARENT DESIGN FLAW OF THE BRAKING SYSTEM ON OUR 2001 MAZDA TRIBUTE, AND CERTAINLY HOPE WE DON'T HAVE TO GO THROUGH THIS WITH OUR 2005. HOPEFULLY THIS SYSTEM HAS BEEN IMPROVED UPON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171698October 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH ON A CITY STREET, A WATER BOTTLE ROLLED INTO THE CENTER FLOOR CONSOLE AND INTO THE FLOOR GEAR SHIFT, KNOCKING IT OUT OF DRIVE AND INTO NEUTRAL WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171136October 17, 2006
VEHICLE SPEED CONTROL
MAZDA TRIBUTE 05. GAS PEDAL GOT STUCK IN THE UP POSITION AS I WAS TURNING IN AN INTERSECTION. LUCKILY NO CARS COMING PARKED ON THE GRASS. THIS HAPPENED 2XS. DEALERSHIP JUST STATED IT NEEDED A 150.00 THROTTLE HOUSING LUBRICATION. DID NOT HAVE IT DONE DUE TO IT WAS NOT COVERED ON THE WARRANTY. AFTER THIS TIME IT HAPPENED 2 MORE TIME TO ME AND JUST 2 DAYS AGO IT HAPPENED TO MY HUSBAND WITH OUR KIDS IN THE CAR. LUCKILY AGAIN NO ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170988October 16, 2006
VEHICLE SPEED CONTROL
2002 MAZDA TRIBUTE. ON 10/12/2006 WHILE MY WIFE WAS DRIVING THE MENTIONED VEHICLE IT ACCELERATED BY ITSELF TO SPEEDS IN EXCESS OF 55 MILES PER HOUR, WHILE SHE WAS IN A TARGET STORE PARKING LOT. IT DID NOT BRAKE OR STOP UNTIL IT HIT AN STOP SIGN AND MY WIFE WAS ABLE TO TURN THE IGNITION OFF. THE POLICE DEPT. OF THE CITY OF DAVIE WAS CALLED, THEY VERIFIED IT WAS SOME MECHANICAL PROBLEM WITH THE ACCELERATOR. NO TICKETS WERE ISSUED. WE CALLED THE AAA AND THE DRIVER INFORMED US THAT THE THROTTLE CABLE WAS STUCK AND THAT PRODUCED THE ACCELERATION. WE CALLED THE MAZDA DEALERSHIP WHERE THE VEHICLE WAS PURCHASED. THEY STATED THAT THERE WAS A RECALL FOR THE THROTTLE AND TO BRING THE CAR IN FOR SERVICE. MY WIFE AND SON BROUGHT THE CAR IN UNDER THE IMPRESSION THAT THEY WILL TAKE CARE OF THIS PROBLEM. THEY SAID WHEN THE CAR WAS READY IT COST $157.20 AND IT HAD TO BE PAID OR THE CAR WOULD NOT BE RELEASED. SAID THAT MY SON AUTHORIZED THE CHARGE. HAD TO PAY TO HAVE CAR RELEASED. MAZDA SHOULD PAY. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10170662October 12, 2006
EQUIPMENT, POWER TRAIN:MANUAL TRANSMISSION
STARTING 2006 COULDN'T GET TRUCK INTO REVERSE AND IT WAS HARD TO FIND THIRD GEAR AND WOULD BE STUCK WINDING BETWEEN GEARS ON THE ROAD AND ON HIGHWAY CAUSING POSSIBILITY OF BEING STRUCK FROM SUDDENLY BEING UNABLE TO ACCELERATE. DEALER HAD CAR FOR OVER A WEEK AND FINALLY ENDED UP REPLACING A CABLE FOR THE COST OF $760.00. TWO WEEKS LATER THE TRUCK IS POPPING OUT OF THIRD GEAR WHILE DRIVING CAUSING THE VEHICLE TO DE-ACCELERATE QUICKLY WHILE STRUGGLING TO FIND THE GEAR OR NEXT GEAR. BROUGHT TRUCK BACK IN THEY SAID IT NEEDS A WHOLE NEW TRANSMISSION FOR $5,800.00 BECAUSE IT WOULD BE CHEAPER THAN TAKING IT APART AND FIXING INDIVIDUAL GEARS. TOTAL NEW VALUE OF VEHICLE 19,700 BEFORE TAXES. KELLY BLUE BOOK VALUE ON THIS YEAR IN EXCELLENT CONDITION ONLY 5,700. THE TRUCK ONLY HAS 57,000 MILES ON IT NOW. JUST MADE LAST PAYMENT TWO WEEKS BEFORE PROBLEM STARTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169885October 3, 2006
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT*: THE CONTACT STATED WHILE TRAVELING IN HOT WEATHER, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STOPPED. THE VEHICLE RESTARTED AFTER THE TRANSMISSION WAS SHIFTED INTO PARK, AND THE IGNITION WAS TURNED OFF, THEN TURNED ON. THE DEALERSHIP WAS UNABLE TO DETERMINE THE PROBLEM. THE FUEL PUMP AND CRANK SHAFT POSITION SENSOR WAS REPLACED. UPDATED 10/30/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169329September 26, 2006
SUSPENSION:FRONT:WHEEL BEARING
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH, A HUMMING NOISE WAS HEARD FROM UNDER THE FRONT OF THE VEHICLE FOR TWO MONTHS. THE VEHICLE WAS DRIVEN TO THE DEALER WHO REPLACED THE FRONT BEARINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169159September 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
MAZDA TRIBUTE 2001. WHILE STOPPED IN DRIVE (AUTOMATIC TRANSMISSION; CRUISE CONTROL OFF) WITH FOOT ON BRAKE, ENGINE SUDDENLY REVVED TO 4000 RPM. HAD TO USE HARD, FULL BRAKING PLUS EMERGENCY BRAKE TO KEEP SUV FROM MOVING FORWARD AND HITTING CAR IN FRONT OF ME. IN NEUTRAL, ENGINE REVVED AT 4000 RPM. TURNED ENGINE OFF AND RESTATED -- SITUATION HAS NOT REPEATED YET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168430September 16, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT 35,000 MILES I BROUGHT MY 2004 MAZDA TRIBUTE INTO FIRESTONE FOR A BRAKE INSPECTION. AT THIS TIME, I WAS TOLD THAT THE ROTORS HAD WORN BELOW MINIMUM SPECIFICATION, COULD NOT BE RESURFACED AND WOULD HAVE TO BE REPLACED. I AUTHORIZED THIS WORK TO BE COMPLETED AND PAID FOR THE REPAIRS. SUBSEQUENTLY I WENT TO SHOWCASE MAZDA DEALERSHIP TO REQUEST A REFUND FOR THE AMOUNT I PAID FOR NEW ROTORS. THEY INFORMED ME THAT ROTORS WERE A "WEAR" ITEM, EVEN THOUGH ROTORS ARE NOT LISTED IN THE WARRANTY EXCLUSIONS. I WAS TOLD THAT BECAUSE OF THE SOFT MATERIAL THESE ROTORS ARE MADE FROM, THEY WEAR MORE EASILY. IN MY OPINION THIS IS "DEFECTIVE MATERIAL" NOT A "ROUTINE WEAR ITEM". THE WARRANTY STATES "WORN BRAKE AND CLUTCH LININGS" ARE EXCLUDED. A ROTOR IS NOT A BRAKE LINING. I BELIEVE MAZDA SHOULD PAY FOR REPLACEMENT OF ALL WORN ROTORS DURING THE WARRANTY PERIOD, INCLUDING MINE. BRAKES ARE CERTAINLY A SAFETY ISSUE AND ROTORS WEARING OUT IN 35,000 MILES AND EVEN LESS AS I'VE READ AT SOME AUTOBYTEL.COM POSTINGS IS NOT ACCEPTABLE AND SHOULD BE FIXED BY MAZDA AT NO CHARGE TO THE OWNER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167314September 4, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING
2004 MAZDA TRIBUTE SUV COMPLETELY STALLED DRIVING 35 MPH, THIS IS THE FOURTH SUCH INCIDENT IN 2 YEARS OF ENGINE STALL, DEALER HAS BEEN UNABLE TO DIAGNOSE ISSUE "UNABLE TO DUPLICATE". THIS INCIDENT RESULTED IN NEAR REAR END COLLISION BY AN 18 WHEEL TRUCK. DRIVER SIDE FRONT WHEEL BEARING ALSO FAILED AT 50,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167054August 30, 2006
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON 11/07/05 VEHICLE WAS BROUGHT IN DUE TO STALLING WHEN SLOWING AND STOPPING. THE ENGINE SENSOR WAS REPLACED. ON 11/08/05 VEHICLE WAS BOUGHT BACK STILL STALLING. AC GASKET AND IDLE VALVE WERE REPLACED. WE WERE TOLD OUR ENGINE WAS DAMAGED AND DEALER WOULD NOT FIX. THE DAY I PICKED UP THE VEHICLE IT STALLED AT 60 MPH. THREE DAYS LATER IT WOULD NOT START. BROUGHT VEHICLE TO LOCAL MECHANIC, FUEL PUMP HAD TO BE REPLACED. THE VEHICLE IS UNDRIVABLE. THIS IS THE SECOND TIME I HAVE FILED A COMPLAINT ABOUT THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166652August 27, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
ON 8-25-2006 MY TRIBUTE WAS TOWED TO STAR MAZDA OF GLENDALE. THE PCM WAS RECALLED AND NEEDED TO BE REPAIRED, BUT THE BATTERY AND ALTERNATOR WHERE RUINED. ROUGHLY TWO WEEKS PRIOR TO TODAY, THESE TWO ITEMS HAD BEEN REPLACED AT A COST OF $900. THESE REPAIRS WHERE MADE BY MY MECHANIC WITHOUT MY AUTHORIZATION, WHILE I WAS ATTEMPTING TO VERIFY THE WARRANTY ON THE TRIBUTE. ONCE THE VEHICLE ARRIVED AT STAR MAZDA, I WAS TOLD I NEEDED TO AUTHORIZE AN EIGHTY FIVE DOLLAR EXAMINATION FEE BECAUSE THE BATTERY WAS NOW DEAD. AN EXPLANATION INDICATED THAT THIS FEE WAS APPLIED BECAUSE THE BATTERY WAS NOT A MAZDA BATTERY AND HAD NOT BEEN INSTALLED BY A MAZDA MECHANIC. AN EMPLOYEE THEN PROCEEDED TO TELL ME THAT ALTHOUGH MY VEHICLE WAS UNDER WARRANTY, I WAS GOING TO BE CHARGED $1,100 TO REPLACE BOTH THE BATTERY AND THE ALTERNATOR. ON TOP OF THAT I WAS TOLD THAT THE PCM WOULD NOT BE REPAIRED UNTIL THE NON-MAZDA PRODUCTS WERE REMOVED AND REPLACED. FOLLOWING THAT LAST BIT OF NEWS, I WAS INFORMED THAT I WAS NOT ENTITLED TO A RENTAL. I AM OUTRAGED OVER THE FACT THAT I WAS NEVER NOTIFIED BY WEST COVINA MAZDA OF THESE RECALLS! THEY ARE CLEARLY SERIOUS DEFECTS AND COULD HAVE RESULTED IN A COLLISION. IT IS MY OPINION THAT THE FAULTY PCM DESTROYED A BRAND NEW ALTERNATOR AND BATTERY IN LESS THAN TWO WEEKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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