Mazda Protege Complaints

1,077 consumer complaints on file.

#10088598August 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
FAILED TRANSMISSION AT AROUND 37,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089633August 24, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING A FLAT TIRE. CHANGED THE FLAT, AND PROCEEDED TO DRIVE. UPON COMING TO A STOP SIGN AND DEPRESSING THE BRAKES VEHICLE CONTINUED THROUGH THE STOP SIGN. THIS HAPPENED ON TWO OCCASIONS. THE ABS KICKED IN, MAKING A BUMMING NOISE. HOWEVER, THE VEHICLE LOST POWER. TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT IT MAY BE THE ABS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057467August 12, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING 25 MPH GAS PEDAL WAS PRESSED AND VEHICLE HESITATED AND THEN LURCHED FORWARD. DEALER HAD THE VEHICLE THREE TIMES, BUT COULD NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086458August 9, 2004
SEAT BELTS:FRONT:WEBBING
THE DRIVER'S SIDE AUTOMATIC SEATBELT GOT STUCK IN THE MIDDLE OF THE TRACK AND WOULD NO LONGER HOLD THE DRIVER IN THE SEAT IN CASE OF AN ACCIDENT. THE DEALER WOULD NOT FIX IT PROPERLY AND REPLACEMENT OF THE SEATBELT IS FAR TOO COSTLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086275August 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING MY MAZDA PROTEGE TO WORK WHEN AUTOMATIC TRANSMISSION WOULD NOT SHIFT DOWN INTO FIRST GEAR. AFTER SHIFT TO NEUTRAL AND BACK TO DRIVE, TRANS SHIFTED TO FIRST GEAR. DROVE NORMALLY FOR NEXT 15 MILES TO WORK. WHEN LEAVING FOR LUNCH, TRANSMISSION FAILED COMPLETELY AFTER 15 SECONDS IN DRIVE. CAR IS 3 YRS 3 MONTHS OLD, WAS BOUGHT NEW AND HAD 53,000 MILES AT TIME OF FAILURE. CAR HAD BEEN CAREFULLY MAINTAINED ACCORDING TO MANUFACTURER'S SCHEDULE. DEALER'S SERVICE REP SAID CAR WAS OUT OF WARRANTY, AND WOULD NOT CONSIDER ANY ASSISTANCE DUE TO FACT THAT THE CAR HAD NOT BEEN MAINTAINED THERE. I CONTACTED AREA MANUFACTURER'S REP AND WAS TOLD SAME THING. TRIED ONE LAST TIME TO GET HELP BY CALLING DEALER'S SERVICE MANAGER - HE WAS ABLE TO GET MAZDA TO PAY FOR HALF OF A REBUILT TRANSMISSION (ABOUT $800), BUT BY THIS TIME (10 DAYS AFTER THE EVENT) I HAD ALREADY HAD THE CAR REPAIRED (REBUILT TRANS INSTALLED) AT ANOTHER SHOP, SO THE ASSISTANCE OFFER WAS WITHDRAWN. TOTAL REPAIRS COST ME $1835 (AS OPPOSED TO $2650 FROM MAZDA), AND CAR WAS OUT OF SERVICE FOR 9 DAYS. TRANSMISSIONS SHOULD NOT FAIL AT 53,000 MILES. THE TRANS SHOP I DEALT WITH SAID THEY SEE MAZDA PROTEGES AND 626S QUITE OFTEN WITH THIS SAME PROBLEM. I AM TRYING TO PURSUE COMPLETE REIMBURSEMENT OF MY OUT-OF-POCKET COSTS, AND WILL CONTINUE TO DO SO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086136August 4, 2004
SEAT BELTS:FRONT
NOTHING LED UP TO THE FAILURE, ONE DAY THE PASSIVE SEATBELT JUST WENT ABOUT HALF-WAY UP THE TRACK, THEN IT STOPPED AND A GREASY CABLE POPPED OUT OF IT. WORST OF ALL, MAZDA'S EMERGENCY HANDLE WHICH IS SUPPOSED TO TURN AN INTERNAL HEX NUT TO MOVE THE SEATBELT REARWARD ONLY MADE ABOUT ONE TURN UNTIL IT GOT STIFF AND PUTTING ANY MORE FORCE ON THE EMERGENCY HANDLE CAUSES IT TO SLIP AND ROUND OFF. TRYING TO FORCE THE PASSIVE SHOULDER BELT BUCKLE REARWARD BY HAND DOESN'T WORK EITHER, IT'S EXTREMELY STIFF AND WHEN IT WILL MOVE (WHICH IS ONLY SLIGHTLY) THE CABLE COMES OUT EVEN FURTHER. THIS LEAVES THE SEATBELT IN A POSITION WHERE IT WON'T HOLD THE DRIVER IN THE SEAT INCASE OF A CRASH, AND IF THE SEATBELT IS LEFT PLUGGED IN IT DRASTICALLY REDUCES VISIBILITY OUT OF THE DRIVER'S SIDE WINDOW. I TOOK THE CAR TO MAZDA DEALER NUMBER 10158 ABOUT THE NHTSA RECALL ID NUMBER 97V211000 BUT THE DEALER SAID IT DIDN'T APPLY TO MY CAR AND THEY QUOTED A PRICE OF NEARLY $800 TO FIX THE SEATBELT. A FRIEND OF MINE WHO ALSO HAS A 93 PROTEGE HAD THE SAME PROBLEM WITH THE PASSIVE SEATBELT THREE YEARS AGO. SHE TOOK IT TO A DIFFERENT DEALER AND THEY ALSO WOULD NOT HANDLE THE RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083733July 23, 2004
TIRES:TREAD/BELT
TREAD SEPARATION PROBLEM INVOLVING KUMHO ECSTA 711 TIRES.*MR THE VEHICLE FAILED THE VIRGINIA AUTO SAFTY INSPECTION DUE TO A VIOLATION INVOLVING THE TWO FRONT KUMHO TIRES. THE INSPECTOR EXPLAINED THAT THE TREAD WAS SEPARATING FROM THE TIRE DUE TO (HIS OPINION) A SHIFTING OF THE BELTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083377July 19, 2004
ENGINE AND ENGINE COOLING:ENGINE
NUMEROUS PROBLEMS WITH 1999 MAZDA PROTEGE LX.*MR DAYS AFTER THE VEHICLE WAS PURCHASED THE CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE SHE WAS TOLD THAT THEY WERE NOT VERY KNOWLEDGEABLE ABOUT MAZDA BECAUSE THEY WERE PRIMARILY A HONDA DEALER. THE VEHICLE WAS TAKEN TO A SERVICE STATION WHERE THEY SUGGESTED THE PROBLEM HAD SOMETHING TO DO WITH THE GAS. THE TECHNICIAN RESET THE COMPUTER AND TOLD THE CONSUMER IF THE PROBLEM RECURRED TO TAKE THE VEHICLE TO A MAZDA DEALER. THE CHECK ENGINE LIGHT CONTINUED TO ILLUMINATE, BUT EVERY TIME THE CONSUMER ATTEMPTED TO TAKE THE VEHICLE TO BE SERVICED THE LIGHT WOULD GO OFF. OVER THE COARSE OF A FEW MONTHS THE DEALER REPLACED SEVERAL COMPONENTS THAT THEY THOUGHT WOULD ALLEVIATE THE PROBLEM, BUT THEY DIDN'T. IT WAS LATER DETERMINED THAT THE DRAIN PLUG WAS NOT PUT BACK PROPERLY AND FELL OUT WHILE DRIVING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080591July 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED A MAZDA PROTEGE5 IN JANUARY OF 2002. WITHIN A VERY SHORT TIME, (~1000 MILES, MAYBE LESS), WE NOTICED A HIGH PITCHED WHINING NOISE. THIS NOISE OCCURS BETWEEN 50 AND 75 MILES PER HOUR ON AVERAGE. WE BROUGHT THE VEHICLE IN TO MAZDA, AND A MECHANIC IMMEDIATELY TIED THE PROBLEM TO THE TRANSMISSION. SO, IN VERY SHORT ORDER, THEY REPLACED OUR TRANSMISSION, (WHICH WORRIED ME A LITTLE). UNFORTUNATELY, THIS DID NOT CORRECT THE PROBLEM, SO WE COMPLAINED ONCE MORE, AND WITHIN A WEEK OR TWO MAZDA APPARENTLY RELEASED A BULLETIN WHICH RELEASES THEM OF ALL RESPONSIBILITY. THIS BULLETIN APPARENTLY STATES THAT THE WHINING NOISE ASSOCIATED WITH CERTAIN MAZDA PROTEGE5 VEHICLES IS MERELY A VIBRATION IN THE ENGINE AND WILL NOT AFFECT THE INTEGRITY OF THE VEHICLE OR ITS RESALE VALUE. I WOULD LIKE TO SUGGEST THAT I CERTAINLY WOULD NOT BUY AN OTHERWISE PRISTINE VEHICLE IF IT WHINED EVERY TIME I GOT ON THE FREEWAY...I HAVE TO TURN MY RADIO UP QUITE LOUD JUST TO DROWN IT OUT!!! MAZDA WILL DO NOTHING FOR US, WHICH IS SAD, BECAUSE I HAVE ENJOYED OWNING THIS AND OTHER VEHICLES, BUT WILL NOT NECESSARILY CONSIDER BUYING ANOTHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080571July 8, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
UNDER LOW ACCELERATION BETWEEN 1ST AND 2ND AND BETWEEN 2ND AND 3RD GEARS THERE IS A VERY LOW FREQUENCY NOISE THAT SOUNDS LIKE IT IS GENERATED BY A VIBRATION. THIS HAS HAPPENED SINCE THE CAR WAS PURCHASED NEW. I HAVE HAD IT IN TWICE FOR REPAIR TO NO AVAIL AND THE DEALER REFUSES TO KEEP THE CAR OVERNIGHT TO INVESTIGATE THE ISSUE FURTHER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081405July 6, 2004
ENGINE AND ENGINE COOLING
INTERMITTENTLY WHILE DRIVING AT ANY SPEED VEHICLE STALLED. THIS PROBLEM OCCURRED SIX TIMES SINCE DECEMBER OF 2003. DEALER EXAMINED THE VEHICLE, AND COULD NOT FIND WHAT THE PROBLEM WAS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079009June 29, 2004
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING
ENGINE HAS A VERY BAD HESITATION DURING EXCELERATION, BOTH FROM A STANDING AND ROILLING START. HESITATION IS BAD ENOUGH TO CAUSE VEHICLE CONTROL PROBLEMS DURRING THE WINTER WHEN DRIVING ON SNOW OR DURING RAINY CONDITIONS. ENGINE HAS ALREADY HAD THE PCM MODULE REPROGRAMED AS PER OUTSTANDING SERVICE BULLETIN THIS FIXED THE ENGINE MISSING UNDER SAME CIRCUMSTANCE BUT DOES NOT CORRECT THE HESITATION. DEALER HAS LOOKED AT THE VEHICLE 2 TIMES AND CANNOT FIND OR FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079011June 29, 2004
SUSPENSION:FRONT, SUSPENSION:FRONT:STABILIZER BAR
THE FRONT SUSPENSION ON THE 2003.5 MAZDASPEED PROTEGE HAS A VERY BAD NOISE WHICH YOU CAN HEAR WHEN PASSING OVER SPEED BUMPS OR ANY SMALL BUMP IN THE ROAD. THE NOISE SOUNDS LIKE A SODA CAN BEING CRUSHED. THE NOISE IS MORE PRONOUCED IN WET OR COLD CONDITIONS. NOISE HAS BEEN PRESENT IN THE VEHICLE SINCE 2ND MONTH OF OWNERSHIP. DEALER HAS VEHICLE IN FOR THIS PROBLEM 2 TIMES AND INDICATES THEY CANNOT REPRODUCE IT. VARIOUS ONLINE FORUMS INDICATE THIS IS NOT A UNKOWN ISSUE AND HAS AFFECT MANY (IF NOT ALL) OWNER OF THIS MODEL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079013June 29, 2004
STEERING, TIRES, SUSPENSION:FRONT
MAZDAS PEED PROTEGE SUFFERS FROM EXCESS TORQUE STEER AND VERY UNSTABLE STEERING AT SPEEDS OVER 30 MILE PER HOUR. IF YOU EXCELLERATE HARD THE VEHICLE WILL JUMP LEFT OR RIGHT DEPENDING ON SPEED. ALSO WHEN TRAVELLING AT HIGHWAY SPEED VEHICLE WILL SWERVE LEFT OR RIGHT WITHOUT WARNING OR FOR ANY NOTICABLE REASON ALSO AT HIGHWAY SPEED THE VEHICLE TENDS TO DRIFT IN ITS LANE. DEALER SERVICE STATES THAT THIS IS NORMAL FOR A HIGH PERFORMANCE VEHICLE AND NOTHING IS WRONG. I HAVE OWNED MANY HIGH PERFORMANCE AUTOMOBILES AND HAVE NEVER SEEN THIS BEFORE. THIS CONDITION HAS ALMOST RESULTED IN ACCIDENTS ON MANY OCCASIONS AND ONLY RADICAL STEERING HAS PREVENTED AN ACCIDENT SO FAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079020June 29, 2004
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE STEREO UNIT ON THE MAZDA SPEED PROTEGE IS VERY DEFECTIVE. THIS UNIT IS MANUFACTURED BY KENWOOD. THE STEREO SUFFERS FROM MULTIPLE INTERMITENT FAILURES AND PROBLEMS. THE MOST NOTICABLE ARE AS FOLLOWS: VOLUME DIMS AND SURGES AFTER THE STEREO IS ON WHEN USING THE DEFROSTER ON THE VEHICLE. SUB-WOOFER BLOWS OUT UNDER NORMAL USAGE, PRONOUNCED WHINE WITH THE ACCELERATION OF THE VEHICLE WHEN LISTENING TO THE RADIO, RANDOM LOCK UP OF THE STEREO FACE PLATE REQUIRING USING THE SYSTEM RESET BUTTON TO GET IT TO OPERATE NORMALLY AGAIN. THE CAR HAS BEEN INTO THE DEALER 3 TIMES FOR THESE ISSUES AND EXCEPT FOR THE BLOWN SUB-WOOFER REPORTS NO PROBLEM FOUND. THE SUB-WOOFER HAS BEEN ON ORDER FOR 2 MONTHS WITH NO EXPECTED DELIVERY DATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080030June 28, 2004
VISIBILITY:GLASS, SIDE/REAR
2003 MAZDA THAT WAS PURCHASED WITH A DAMAGED WINDSHIELD.*MR THE WINDSHIELD APPEARED SMEARED ALTHOUGH THE CONSUMER CLEANED IT. THE CONSUMER SPOKE WITH THE SERVICE MANAGER WHO DETERMINED THAT THERE WAS NOTHING HE COULD DO. THE VEHICLE WAS TAKEN TO AN AUTO GLASS SHOP WHERE THEY DETERMINED THERE WAS A FLAW IN THE LAMINATE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078823June 25, 2004
WHEELS:HUB
FACTORY HUB CAPS FALL OFF WHILE DRIVING. PLASTIC CLIPS ON RETENTION RINGS ON INSIDE OF HUBCAPS BREAK OFF WHILE DRIVING. HAVE LOST 3 HUBCAPS IN LAST 4 MONTHS. PAID $50 TO REPLACE THE FIRST ONE. DEALER SAYS IT HAS NEVER HEARD/SEEN THE PROBLEM BEFORE. DEALER OFFERED TO SELL NEW HUBCAPS FOR COST...$31.00. ---PLANNED, ENGINEERED OBSOLESENCE--- WILL NOT BUY A MAZDA AGAIN IF THEY CAN'T KEEP THE HUBCAPS ON THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079850June 23, 2004
STRUCTURE, POWER TRAIN, TIRES, SERVICE BRAKES, HYDRAULIC, WHEELS:RIM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
PROBLEMS WITH TIRE EQUIPMENT ON THE 2002 MAZDA PROTEGE 5. *MR THERE WAS DIFFICULTY WITH PLACING SUITCASES OR BOXES INTO THE TRUNK OF THIS TYPE OF VEHICLE, THE CD PLAYER SKIPPED, THE TRANSMISSION DISPLAYED A LOUD CLUNK NOISE, THERE WAS A SPARE TIRE PROBLEM, THERE WAS A NAIL IN THE TIRE WHICH COULD NOT BE REPAIRED BECAUSE IT WAS LOCATED TOO CLOSE TO THE EDGE OF THE TIRE, 50% OF TREAD REMAINED, AND THERE WAS EVIDENCE THAT THE WHEEL NEEDED TO HAVE FIVE HOLES FOR BOLTS (SPARE WHEEL), AND THE BRAKES HAD 50% REMAINING. THE CONSUMER REQUESTED THAT A MEMORANDUM BE SENT TO ALL MAZDA DEALERS EXPLAINING THE PROBLEM, ENSURE THAT ONE OR TWO REPLACEMENT TIRES SHOULD BE STOCKED DUE TO THE EXTREME DIFFICULTIES IN LOCATING THE CORRECT INFORMATION OF THE TIRE AND WHEEL. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079939June 23, 2004
ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC, POWER TRAIN
VEHICLE WENT BACKWARDS EVEN AFTER CONSUMER PUT THE GEAR INTO PARK.*MR WHEN THE CONSUMER GOT BACK IN THE CAR AFTER LEAVING IT RUNNING SHE NOTICED THE ENGINE OIL PRESSURE LIGHT WAS ON, BUT THOUGHT NOTHING OF IT. THE CONSUMER WAS UNABLE TO STOP THE VEHICLE UNTIL IT CAME TO REST ON ITS OWN AFTER ROLLING IN A DITCH. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074312June 23, 2004
SEAT BELTS:FRONT
THE FRONT AUTOMATIC PASSIVE RESTRAINT SEAT BELTS SYSTEM IS INOPERATIVE BECAUSE THE RAIL IS BAD. THE DEALERSHIP REFUSED TO REPLACE THE RAIL AS STATED IN THE AUTOMATIC SHOULDER BELT RAIL RECALL 97V211000. THERE IS CONFLICT BETWEEN THE DEALERSHIP AND MANUFACTURE CONCERNING WHAT PART IN THE PASSIVE RESTRAINT SYSTEM SHOULD BE REPLACED UNDER THE RECALL. *NM THE PASSENGER SIDE SHOULDER BELT IS STUCK IN THE MIDDLE OF THE RAIL THUS MAKING IT INOPERATIVE. THE DRIVER'S SHOULDER BELT IS STUCK IN THE REAR OF THE RAIL AND IS ALSO INOPERATIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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