Lincoln MKX Complaints

1,418 consumer complaints on file.

#11591330May 29, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
My dash touchscreen display became inoperable, no radio, no camera, no NOTHING My wiper blades come on by themselves and won't allow me to shut them off. The headlights remain on in the auto position... they won't shut off. Warning Lights on the dash comes on at times (lights up with lots of warnings) I'm no auto professional, but I think my issues are linked. I also, see that years ago there was a body control module recall that mentioned electrical shorts that could possibly cause a vehicle fire. OMG, I believe there's an electrical problem and I am hoping that the recall would cover these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586390May 1, 2024
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Lincoln MKX. The contact stated that while driving at unknown speeds, the brake pedal was firm when depressed, and the vehicle was slow to respond. There was an abnormal hissing noise detected from the dashboard. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Cavalier Ford Greenbrier (1515 S Military Hwy, Chesapeake, VA 23320), who informed the contact that there were no recalls on the VIN and to schedule an appointment. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585615April 27, 2024
ENGINE
I have an oil consumption issue. There is a technical service Bulletin# 19-2243 indicating this is a known problem with my SUV. My Lincoln Protection Plan and Lincoln Corporate refuse to assist in replacing the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582849April 14, 2024
STRUCTURE:BODY, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Left front drivers door flies open while driving. Door has already been repaired twice by dealers and problem keeps returning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582462April 11, 2024
SERVICE BRAKES
Brake booster is a known issue with these cars. It failed today and my car has 100,000 miles. Ford has issued a customer satisfaction notice, but they refuse to fix my car because it was built 3 months too early.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581378April 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Lincoln MKX. The contact stated while coming to a stop, the brake pedal became stiff while being depressed. The contact stated that the vehicle was towed to a local independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired. The local dealer was contacted. The manufacturer was notified of the failure. The failure mileage was approximately 104,658.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579402March 25, 2024
SERVICE BRAKES
Our car has been having issues with the breaks. At random times the break peddle gets very spongy and has to be pushed to the floor before the brakes will activate. The reduced break pressure has caused near crashes as the vehicle does not slow down when the breaks are pushed until the pedal is pushed to the floor. We took the car into a Lincoln dealership and they spent a day looking at the vehicle. The mechanic informed us that the vehicle has a faulty ABS pump and that the part needs to be replaced to remedy the brake issue. We were told by the Lincoln dealer that the part is on back order and that this part is known to fail on our year and model of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574897March 1, 2024
UNKNOWN OR OTHER
Subject: Urgent Health Risk Due to Mold in Lincoln MKX & Additional Considerations I'm submitting a formal complaint regarding our Lincoln MKX, purchased in 2018 with an extended warranty valid through 2026. A significant water leak has resulted in extensive mold and mildew buildup, posing severe health risks, particularly to my immunocompromised wife. Despite minimal use of the vehicle, exacerbated by reduced mobility during the COVID-19 pandemic declared by the WHO on March 11, 2020, we've discovered this longstanding issue, indicating it likely existed since purchase. The remediation process requires complete removal of the contaminated carpeting and padding, thorough cleaning of the underlying metal, and replacement with new materials to ensure safety. Efforts to resolve this with Ford/Lincoln have been met with inadequate support, not covering the extent of necessary repairs. Attached documentation and photographs outline the severity of the issue, the health implications, and our struggle for a satisfactory response from the manufacturer. We urge the NHTSA to consider these factors and our vehicle's low mileage as evidence of the defect's pre-existence and the pandemic's impact on its delayed detection. Immediate action is necessary to address this safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574530February 28, 2024
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
Told by Diamond Ford in Lancaster CA that my Lug Nuts need to be replaced at the cost of $225.00. I have been driving for 60 years and Never had to replace Lug Nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573769February 24, 2024
UNKNOWN OR OTHER
Both passengers door locks say the door is open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572919February 20, 2024
SERVICE BRAKES
The contact owns a 2013 Lincoln MKX. The contact stated that after her daughter started the vehicle, the parking brake failed and the vehicle began to roll. As a result, the vehicle rolled 300 yards downhill, running over the driver, who had attempted to physically stop the vehicle and came to a complete stop after colliding with a building. The air bags did not deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The driver was taken to an area hospital and treated for a sprained hip, a sprained ankle, and various contusions. The vehicle was taken to the dealer, who determined that the vehicle was functioning as intended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 243,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11572126February 15, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2010 Lincoln MKX. The contact stated while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Later, while refueling, gasoline was spilling from the vehicle onto the ground. The vehicle was taken to the local dealer who diagnosed that the fuel tank seam weld had corroded, and the fuel tank needed to be replaced. The contact was informed that the vehicle was previously repaired under the NHTSA Campaign Number: 15V712000 (Fuel System, Gasoline) however, the corrosion preventative solution was applied to the fuel tank, but the failure occurred. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571395February 12, 2024
SERVICE BRAKES
We have had numerous failures in the braking system. This started with occasional spongy pedal issues that resulted in replacement of the brake booster. This started a two year long journey to repair brake issues. This has gone thru two of the most reputable auto mechanic shops in our area. We have gone thru three brake boosters, one master cylinder, and about to replace the second ABS hydraulic unit. The ABS hydraulic/module unit is the most frustrating because it is failing at such a rate the mechanics cannot get them new and we have had to use refurbished ones. This is a tremendous safety issue and we as consumers are working diligently to repair the issues... only to have erratic unsafe braking conditions. This is a huge lawsuit waiting to happen if Ford/Lincoln does not address the issues and research a solution.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570466February 7, 2024
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2016 Lincoln MKX. The contact stated that while driving at 45 MPH and depressing the brake pedal, the brake assist, brake, traction control, and anti-skid warning lights illuminated. The auto-braking system became inoperable. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who replaced the wheel hub, wheel sensor, lower control arm, and ball joint. Additionally, the mechanic informed the contact about several low voltage codes. The battery, alternator, and starter were working as designed, but there was low voltage. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570180February 6, 2024
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Catalytic converter internally failed on April 12th 2023 based on an initial check engine light Part# F2GZ-5E213-F converter assembly under ESP warranty @ 74,408. Returned back for check engine light 22, 888 miles later on 1/31/24 for check engine light . I was advised that although it was determined a part failure of catalytic converter , that it was my responsibility to pay for 2 catalytic converters, water pump and radiator for cost of $11k. Contacted Lincoln Conceirge they were unable to provide assistance .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569389February 1, 2024
SERVICE BRAKES
Brakes loose pressure and break pedal has to be pushed to the floor before speed is reduced. Likely an issue with the break booster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568601January 29, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2009 Lincoln MKX. The contact stated while driving 45 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle. The contact stated that the engine power reduced message was displayed and the wrench warning light was illuminated. The contact pulled over to allow the engine to cool down. The contact removed the oil cap and stated that the engine oil looked like chocolate milk. The contact took the vehicle Precision Tune to get the oil changed and was informed there was a major coolant leak. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure and the contact was informed to call the NHTSA Hotline for assistance. The approximate failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563156January 2, 2024
WHEELS, WHEELS:LUGS/NUTS/BOLTS/STUDS
I took Automobile in for 4 new tires and the tire shop had to replace 5 Lug Nuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562805December 31, 2023
SERVICE BRAKES
Brakes are extremely hard to use, takes both feet to stop vehicle, once stopped the engine will stall while brake is touched, must put vehicle in park when stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562418December 28, 2023
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
The contact owns a 2013 Lincoln MKX. The contact stated while driving 70 MPH with the radio playing, the contact stated that only the rear speaker was playing. The contact increased the volume to hear the sound in the front speakers; however, while merging onto the highway, the speakers in the front of the vehicle started working and the volume increased. The increased volume of the speakers startled the contact who jumped and jerked the steering wheel. The contact stated that the passenger in the vehicle suffered a panic attack and passed out with his eyes rolling back in his head. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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