Lincoln MKX Complaints

1,418 consumer complaints on file.

#11515679April 5, 2023
POWER TRAIN
I was driving to work & my vehicle started making weird noises. I parked at work & had it towed to my mechanics shop. For some reason my differential had gone out for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514766March 31, 2023
WHEELS
Was told from FORD that the lug nuts are swelling and need replaced at$179! I have had many brands of vehicles and have never heard of this before
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514440March 29, 2023
ENGINE, ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
The contact owns 2017 Lincoln MKX. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The contact stated that the failure also occurred while driving at highway speeds. After restarting the vehicle, the vehicle would operate normally. The contact stated that during the failure, the check engine and traction control warning lights were illuminated. The vehicle was taken to the local dealer who was unable the determine the cause of the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513812March 26, 2023
AIR BAGS
O.C. Welch Ford-Lincoln of Hardeeville, SC 29927 has not completed the safety recall on the airbags for the 2010 Ford Lincoln MKX. After trying to get them to repair the airbags for over a year, they finally fixed the passenger side airbag. They originally stated they had the parts to fix driver's side, but told us they were on back-order. They said they would get in touch with us once the parts came in. It has been over 5 months and we have not heard anything from them in regards to fixing the driver's side airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513431March 23, 2023
SERVICE BRAKES
I placed my foot on the Brake to release the Emergency brake. I heard a pop. The brake pedal immediately went to car floor. I didn’t know what it was initially but quickly realized something was wrong with my brakes when I was on the highway. When I tried to brake the pedal went to the floor and the car did not slow properly. I made it to the subdivision entrance when the low brake fluid indicator light came on. I made it home safely. When I stopped, smelled an odor (I was told it was likely brake fluid). I had it towed to the dealership. It was diagnosed the day after, informing me brake line had broke. I asked what was the cause and possibly wear and tear? He informed a weak spot in the line. I called Lincoln customer relations bc it’s a safety issue whether it is a new or old car under warranty to address my concerns. They explained I would have to pay since a warranty was not in place. As a customer, my car is under 100, 000 miles and I service it routinely. I am more concerned of this being an issue with safety than a warranty being in place. My son or myself could have been in a bad accident sustaining serious injuries with no brakes. The Lincoln rep implied my car was old, which is an insult. It’s only 7 years old. My 22 year old Toyota is still working and the brake line has never broke. I was informed by the service tech it is unusual to see this occur in the back brakes. The brake line/hose broke and the brake fluid leaked out. In my opinion, it’s a defect, durability, and a safety issue regardless of the age of my car. It is a much bigger problem that should be addressed. The customer service rep and her manager were eluding to their extended warranty program and they could not offer financial assistance. I have paid more for services when I feel it’s wear and tear. It is a safety issue with a possible defective part, which I should not be responsible to pay, regardless of a warranty being in place or not. Safety and durability are the bigger issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512511March 18, 2023
UNKNOWN OR OTHER
When I utilize my ac or heat without pressing a certain button after a while I start smelling a burning smell coming through the vents. When I'm outside the vehicle I smell it as well. The smell is hard to pinpoint. A dealership told me that maybe I needed to change my air filters. However the burning smell still would happen just the same. Then they checked to see if anything(such as plastic or anything) was stuck to any components that get hot to no avail. But something is wrong and it's scary. Also my vehicle has a very rough idle which sometimes can feel like a rumble. A tune up was suggested and complete and I still have the same experience. I love my vehicle but growing tired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511794March 14, 2023
POWER TRAIN
The contact owned a 2018 Lincoln MKX. The contact stated that while parked at an inclined position, the vehicle rolled backward. The vehicle was taken to the dealer; however, the mechanic was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511044March 9, 2023
SERVICE BRAKES
I was driving and went to apply the brakes and they went almost to the floor, with very little braking ability. Thankfully I was going uphill and the car in front of me was not too close or I would have hit that car. And in a snowstorm to boot! I had no warning lights or any other indication that my brakes were going to suddenly go very soft. I got the car to my mechanic and he stated that the brake booster was leaking and needed to be replaced, and that is what caused the loss of pressure in the braking system. He said that there was a service bulletin #13N02 for that exact same problem for model years up to 2013, but because I had a 2014, the cost of the repair was not covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510278March 6, 2023
SERVICE BRAKES
In 2021 I took vehicle in for intermittent soft brakes where the pedal would suddenly sink to the floor. Dealer replaced brake booster under warranty. Issue was still intermittent and 2 months into driving after the booster was replaced I suddenly lost all brakes. Took vehicle to dealer and now I am out of warranty and they claim there is a bad Hydraulic Control Unit (HCU) for the ABS system. Said there’s nothing they can do and it’s a separate issue even though it’s the same issue they failed to correct previously. The part number is DT4Z-2C215-A. I believe this is a replacement part for the obsolete BT4Z-2C215-A. The dealer is now quoting me $2000 for the fox and said it’s very common issue. Looking at other safety bulletins the year of my vehicle wasn’t included and believe it was either cut off at 2010/2011’s. But if most vehicles still have this issue 2012-2015 then why were they not included in the safety recall. I believe losing brakes warrants a recall especially sudden intermittent loss. Luckily the times I’ve lost my brakes I wasn’t on the freeway or in bumper to bumper traffic where I needed them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509638March 1, 2023
STRUCTURE:BODY, EXTERIOR LIGHTING, UNKNOWN OR OTHER
The vehicle liftgate no longer properly latches and has opened suddenly. The interior audible warning sound continuously alerts and the interior lights sometimes fail to turn-off. The 'Liftgate Ajar' warning light remains on. This problem seems similar to the recall on 2011 Lincoln MKX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507461February 15, 2023
ENGINE, ELECTRICAL SYSTEM, SEATS
The major problem occurred right after purchase as check engine light came on. The dealership was no help and refused to take vehicle back. The vehicle is nice looking but the mechanical is a lemon. I purchased this in 2020 and paid $24000. It’s a 2016 Lincoln mkx. I repaired problems and due to covid and my lifestyle I rarely traveled. I have more medical issues and require more frequent doctor visits. I never went back to Brennegen after not standing by this vehicle shortly after purchase. I just tried to focus on the positive and started doing business elsewhere. I maintained proper service. Brennegen did not disclose active recall before purchase. Since purchase I have repaired two problems brakes, and fire risk to engine. At this months regular oils change my current mechanic Dahl ford said the water pump was leaking. The estimated repair is $5000. I paid just to have it diagnosed yesterday as I have not $5000. I followed their advice and parked this. My vehicle is currently not drivable. I investigated and discovered Lincoln Ford has several class action lawsuits filed against them. Many consumers have the water pump problem and unfortunately Lincoln was well informed of this since 2007 and purposely have not fixed the issue. Yet currently many consumers like me are in danger of eminent engine failure and catastrophic failure of Lincoln vehicles. The cost is far more expensive for many and consumers should not be victims of lemons and fraud. Lincoln knew and currently knows of problem. They denied to buy back my vehicle or repair it. The case was just filed yesterday and Lincoln denied it in less than 12 hours. Without any Investigation Or explanation they just told the other department rep to call me back and deny my complaint. I am not the only o e and lawyers are now involved in class action . Please help me start o e I. My area or get Lincoln to stand behind their advertisement as this is a blatant lie. The water pump is too expensive to fix. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506754February 11, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Rear doors would not latch after being opened in 24° weather. This situation happened after the car was preheated outdoors and persisted throughout a 60 mile trip. Car had to be parked with the doors held shut using the seat belts to keep them closed. After returning during above freezing temperatures the door worked as it should. Children had to hold doors shut during trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506554February 10, 2023
SERVICE BRAKES
2013 LINCOLN MKX, CONSUMER WRITES IN REGARD TO DEFECTIVE ABS HYDRAULIC UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506102February 7, 2023
ELECTRICAL SYSTEM
tracking system and 911 assist would not work. Vehicle would not start.01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504209January 28, 2023
SERVICE BRAKES
When stepping on the brake pedal about four months ago, it traveled nearly to the floor with correspondingly poor breaking but better than nil. Although it could be pumped up a bit to improve stopping it would continue to travel toward the floor. There was not room between the floor and pedal for the toe of my shoe. It was repaired with parts that were not Ford a Lincoln OEM. Two months later, it happened again and was repaired with OEM booster and master cylinder. It has again happened in Jan 2022 with about 130,000 miles. I’ve read some of the issues with the booster but this has defied competent, hopefully competent, technicians on two prior occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502644January 19, 2023
SERVICE BRAKES
While leaving out my driveway my brakes went straight to the floor before stopping. After I put the car in park and put my foot on the break again it was hard to push the brake pedal. I also hear air coming from the break pedal area. I had no warning and still do not have any warnings. I’ve noticed after reading a lot of reviews this seem to be a common problem and it’s not safe. Mileage 104,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502690January 19, 2023
ENGINE, UNKNOWN OR OTHER
Car just went from complete cool to over heating and engine light to flash. Checked to make sure I had fluids. All full. While I had car turned off turned it back on after 15 minutes and car went straight to overheating again. Had a garage look at my car, there’s a 3 cylinder misfire on just the one side of the engine. They agree and don’t understand why this happened or how.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502694January 19, 2023
STEERING, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
The power steering went completely out while I was driving down the highway. I believe the problem is related to the power steering control module and the electric assist rack and pinion steering. It was the most dangerous situation I ever encountered. I narrowly missed causing an accident. There are several makes of Ford/Lincoln vehicles that have this problem dating back to 2011. The service advance trac displayed, steering assist fault service required displayed, pre collision assist not available displayed, hill assist not available displayed and a few others. They first appeared on Dec. 4th and next appeared around the 28th. The MKX is currently at Joe Machens Lincoln in Columbia, MO being inspected by the dealership and endurance, my warranty company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502094January 17, 2023
SERVICE BRAKES
on or about dec 24, 2022 while driving my brakes would not engage the pedal went to the floodboard. Mechanic inspection of my vehicle found that the control assy -ABS Hydraulics had failed . This was the 3rd incident the mechanic had found in the last month. Ford motor has acknowledged the problem but no parts are available. Over 900 customers are waiting for parts since the beginning of December 2022 (that we know of). There is no estimate time of when this part will be available and many vehicles to include mine are on the road with improperly working brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502161January 17, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was Driving in my 2010 Lincoln MKX January 16,2023 and the front sunroof exploded i hear a loud sound but when I looked up the front sunroof shattered, it all most caused me to have a car accident but I maintain and pull over to the side road. I really think that the manufacture done properly on the sunroof I was not using the sunroof because it’s cold outside !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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