Lexus RC Complaints

49 consumer complaints on file.

#11377023November 30, 2020
VISIBILITY/WIPER
WHILE DRIVING ON HIGHWAY 101 NORTHBOUND AT ABOUT 65 MPH BETWEEN 3RD AND DORE EXIT, I HEARD AN EXPLOSION OVERHEAD. I LOOKED AROUND AND DIDN'T SEE ANYTHING. BUT THEN I HEARD A WIND NOISE ABOVE ME. MY SUNROOF COVER WAS CLOSED AT THE TIME. IT WAS ABOUT 60 DEGREES OUTSIDE, AND I HAD BEEN DRIVING FOR ABOUT 35 MINUTES FROM SUNNYVALE. MY WINDOWS WERE NOT OPEN (SO NO PRESSURE CHANGE), AND NOTHING OUT OF THE ORDINARY WITHIN THE CAR. I WAS ON MY WAY TO SAN FRANCISCO FOR A COVID TESTING APPOINTMENT. I MADE IT TO THE APPOINTMENT, AND AFTERWARDS, ABOUT 20 MINUTES AFTER I HEARD THE INITIAL EXPLOSION, I PULLED OVER TO THE SIDE OF THE ROAD AND ASSESSED THE DAMAGE. MY SUNROOF GLASS WAS GONE. NOT MUCH GLASS INSIDE THE SUNROOF COVER, AND THE GLASS THAT WAS STILL ON THE SUNROOF FRAME WAS BENT UPWARDS, INDICATING THE SUNROOF EXPLODED UP AND OUTWARDS, SO I DIDN'T THINK SOMETHING HAD HIT IT. PICTURE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375384November 19, 2020
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
ROUGH ENGINE SPEED. ALL MOST STALL DURING FIRST GEAR TO SECOND GEAR. LIKE LOW FUEL PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364792October 17, 2020
SEATS
FRONT PASSENGER SIDE SEAT SQUEAKING WHEN BEING ELECTRONICALLY TILTED BACK WITH THE BUTTON ON THE RIGHT SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364790October 17, 2020
UNKNOWN OR OTHER
HVAC SERVO MOTOR MALFUNCTION. FRONT PASSENGER SIDE AC BLOWING OUTSIDE TEMP. IT DOES NOT BLOW COLD AIR. CODE B1455 PRESENT. IT HAPPENED APPROXIMATELY AT 25000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348494August 10, 2020
ELECTRICAL SYSTEM, POWER TRAIN
COLLISION BRAKE WARNING COMES FOR A SECOND ESPECIALLY WHEN DRIVING DURING RAIN. IVE REPORTED THIS TO DEALER MUILTIPLE TIMES AND THEY CANNOT DUPLICATE. TRANSMISSION SHIFTS HARD AND SLIPS MOST NOTICEABLE WHEN MAKING TURN AND GIVING GAS, IT STARTS TO BUCK LIKE A HORSE . AGAIN DEALER CANNOT DUPLICATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348496August 10, 2020
UNKNOWN OR OTHER
IVE BEEN WAITING FOR OVER 6 MONTHS TO GET RECALL HANDLED AND THE DEALER CLAIMS THEY DO NOT HAVE THE PART TO CALL BACK IN 2-3 WEEKS. IVE BEEN DOING THIS FOR OVER 6 MONTHS AND STILL NO PARTS IN STOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326891June 1, 2020
LATCHES/LOCKS/LINKAGES, UNKNOWN OR OTHER
JUST PURCHASE LEXUS AND THE DRIVER SIDE DOOR WON'T LOCK OR UNLOCKED WITH FOB OR BUTTON ON THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317036March 9, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 LEXUS RC300. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE STARTED TO DECELERATE. THE CONTACT MENTIONED THAT THERE WAS EXCESSIVE FORCE DEPRESSED ON THE ACCELERATOR PEDAL. THE CONTACT CONTACTED JIM FALK LEXUS OF BEVERLY HILLS SERVICE CENTER LOCATED AT (9001 W OLYMPIC BLVD, BEVERLY HILLS, CA 90211) WHERE THEY INFORMED THE CONTACT ABOUT AN UNKNOWN RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11298666January 12, 2020
SERVICE BRAKES
WHEN I PRESS ON THE BRAKE HARD AND CONTINUALLY THERE IS A NOISE (THUMP). MY HUSBAND HAS TAKEN THE CAR IN WHERE WE BOUGHT THE CAR 3X'S AND WAS TOLD THIS IS NORMAL ON THE FRONT BRAKES. I AM NOT HAPPY WITH THAT ANSWER. I JUST WANT TO KNOW IS THIS NORMAL FOR THE CAR I BOUGHT. IS IT SAFE. THE CAR IS BEAUTIFUL AND TO DRIVE AROUND AND HEAR A NOICE WHEN PRESSING THE BRAKE IS NOT ACCEPTABLE ON SUCH A BEAUTIFUL CAR. I HAVE AN AUDIO OF THE SOUND I'M HEARING WHILE BREAKING. AND A VIDEO OF THE MECHANIC AT THE DEALERSHIP SAYING THIS WAS ACCEPTABLE NORMAL. I JUST BOUGHT THIS CAR 10-29-2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191454March 25, 2019
SERVICE BRAKES
THE BREAK PADS TO MY 2017 LEXUS RC 200T ARE GRINDING INTO MY ROTORS. I HAVE TAKEN MY VEHICLE TO THE LEXUS DEALERSHIP MULTIPLE TIMES (4) AT FIRST I WAS FORCED TO PAY FOR THE ISSUE, WITH THE DEALER MAKING A RIDICULOUS CLAIM THAT A SMALL PEBBLE JUMPED IN BETWEEN MY BREAK PAD AND ROTORS. THE SECOND TIME THEY TOOK RESPONSIBILITY AND FILED A GOODWILL CLAIM AND REPLACED BRAKES AND DISCS. THIRD TIME THEY COVERED UNDER WARRANTY, REPLACED BREAKS AND DISCS. MY CAR IS CURRENTLY AT THE DEALER FOR THE SAME THING. I'VE TOLD THEM THAT THEIR BREAK PAD SUPPLIER HAS GOT TO BE THE PROBLEM BECAUSE THE TECHNICIANS FIND THAT THE BREAK PADS HAVE LARGE METAL SHARDS WITHIN THE BREAK PAD WHICH KEEP GRINDING INTO THE DISCS RESULTING IN VERY UNSAFE BREAKING PERFORMANCE. I WASN'T GOING TO FILE THIS CLAIM SINCE THEY ARE VERY NICE ABOUT TRYING TO RESOLVE MY PROBLEM BUT TODAY I RECEIVED A CALL THAT SOUNDED SHADY WITH THE FIRST THING BEING SAID THAT THIS WASN'T A SAFETY ISSUE OR CONCERN BECAUSE THE CAR STILL STOPS AS INTENDED, WELL, THAT'S BOGUS. A VEHICLE BRAKES SHOULDN'T BE FORCED TO GRIND INTO THE DISCS IN ORDER FOR IT TO STOP SAFELY. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131009September 24, 2018
FUEL/PROPULSION SYSTEM
I KEEP ASKING THE DEALER TO REPLACE THE HIGH PRESSURE FUEL PUMPS AND THEY KEEP ANSWERING THAT THEY WILL CALL ME AS SOON AS THEY RECEIVE THE PARTS. IT HAS BEEN LIKE THAT FOR THE LAST 30 DAYS. THERE IS NO INCIDENT INVOLVED BUT THE SOUTH FLORIDA LEXUS DO NOT HAVE THE REPLACEMENT PUMPS AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123971September 1, 2018
AIR BAGS, SERVICE BRAKES
TAKATA AIR BAG HAS NOT BEEN REPLACED SINCE PURCHASING. CONSTANT BRAKES VIBRATIONS FEEL AT STEERING WHEEL. SOMETIMES ITS ALMOST DANGEROUS TO CONTINUE DRIVING .DEALERS ARE UNABLE TO FIX IT AND HAVE NO SOLUTION. I HAVE VISITED NEWPORT LEXUS AND LEXUS OF EL CAJON MULTI TIMES BUT THEY ARE NOT FIX MY BRAKES.AIR BAGS ARE NOT AVAIALBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120503August 16, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 LEXUS RC 200T. WHILE ATTEMPTING TO PARK THE VEHICLE, IT JOLTED FORWARD. LATER, WHEN THE CONTACT RETURNED TO THE VEHICLE, THE INTERIOR LIGHTING WAS FLASHING, THE STEERING WHEEL TURNED 360 DEGREES, AND THE EMERGENCY BRAKE WAS OVERHEATED. IN ADDITION, INDICATORS SHOWING THAT THE STEERING WHEEL HYDRAULIC SYSTEM WAS DOWN AND THE VEHICLE IGNITION WAS STILL ON WERE DISPLAYED. THE VEHICLE WAS TOWED TO THE DEALER (LEXUS OF WINTER PARK, 305 N SEMORAN BLVD, WINTER PARK, FL 32792, (407) 678-2000) WHERE IT WAS INITIALLY DIAGNOSED THAT THE BATTERY WAS FAULTY. HOWEVER, THE VEHICLE WAS TAKEN TO THE DEALER A WEEK PRIOR AND THEY INFORMED THE CONTACT OF A POSSIBLE UNKNOWN RECALL FOR THE ELECTRICAL SYSTEM. THE CONTACT HAD THE DEALER KEEP THE VEHICLE ANOTHER DAY FOR FURTHER DIAGNOSTIC TESTING. THE DEALER CALLED THE CONTACT TO RETRIEVE THE VEHICLE WITH NO EXPLANATION, BUT WITH A PROMISE OF A CALL BACK FROM MANAGEMENT. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109959July 6, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
THE CAR HAS BRAKES THAT ARE MAKING LOUD NOISE AND AFTER REPLACEMENT OF BRAKES AND ROTORS FROM THE DEALER THE CAR BRAKING IS QUESTIONABLE AND SUB-PAR COMPARED TO WHEN THE CAR WAS ORIGINALLY PURCHASED. I AM AFRAID THAT THE POOR BRAKES IS A PUBLIC CONCERN. THE CERRITOS LEXUS DEALER CONFIRMED THAT THE CAR HAS FLAWED BRAKES AND LEXUS CORPORATE AGREED BUT HAS NOT TAKEN ACTION TO CORRECT THE ISSUE. I AM CONCERNED ABOUT THE BRAKING ABILITY AND HAS REDUCED THE USE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098675May 29, 2018
UNKNOWN OR OTHER
BAD SMELL COMING FROM THE HVAC. HAVE TAKEN I TO THE DELLER THREE TIMES FOR SAME PROBLEM AND THEY CANNOT FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092860May 10, 2018
FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 LEXUS RC F. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V107000(FUEL SYSTEM) IN APRIL OF 2018. AFTER CONTACTING THE MANUFACTURER AND THE LOCAL DEALER (LEXUS OF SEATTLE, 20300 HWY 99, LYNNWOOD, WA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092731May 9, 2018
FUEL/PROPULSION SYSTEM
NHTSA RECALL NO: 18V-107 LEXUS DOES NOT HAVE THE PARTS AVAILABLE FOR DEALERSHIPS TO FIX THE RECALL. THE RECALL IS TO REPLACE 2 HIGH PRESSURE FUEL PUMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073346February 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
FUEL FUMES IN CABIN WHILE DRIVING PERIODICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055550December 19, 2017
UNKNOWN OR OTHER
THERE ARE OBSTRUCTIONS IN THE ACCELERATOR PEDAL AREA. MY HUSBAND WEARS A SIZE 12 SHOE. WHEN HE PRESSES DOWN ON THE PEDAL TO ACCELERATE QUICKLY, THE RIGHT SIDE OF HIS SHOE ENCOUNTERS AN OBSTRUCTION. HE MOVES HIS FOOT OVER TO THE LEFT A LITTLE AND CAN GET THE PEDAL DOWN BUT THEN THE TIP OF HIS TOE GETS CAUGHT IN A BOLT OR SOMETHING ABOVE THE TOP OF THE PEDAL. WE HAVE CONTACTED LEXUS AND THEY ARE UNWILLING TO DO ANYTHING. THIS IS A SERIOUS SAFETY CONCERN!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051252November 29, 2017
EXTERIOR LIGHTING
NOTHING TOOK PLACE THAT RESULTED IN THE FOLLOWING ELECTRICAL BEHAVIOR TO OCCUR....THE LEFT REAR BRAKE LIGHT BLINKS AS IF IT HAS SOME SORT OF AN ELECTRICAL SHORT; THEN AFTER A COUPLE DAYS OF ON-GOING BLINKING,IT HAS COMPLETELY WENT OUT. ULTIMATELY, THE LEFT SIDE BRAKE LIGHT IS COMPLETELY OUT WHICH IS DANGEROUS (ILLEGAL) TO DRIVE WITH OUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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