Kia Soul Complaints

5,626 consumer complaints on file.

#11329583June 18, 2020
ENGINE
I PURCHASED MY VEHICLE CERTIFIED USED FROM ENTERPRISE RENT A CAR. A LITTLE OVER 30,000 MILES I BEGAN HAVING ENGINE OIL BURN ISSUES IN WHICH I WAS LOSING ENGINE OIL QUICKLY AND WITH NO DISCERNIBLE LEAKS AFTER BRINGING IT TO A MECHANIC. I HAVE LEARNED FROM RESEARCHING OTHER COMPLAINTS ONLINE THAT THIS IS A PROBLEM MANY WITH THIS MODEL VEHICLE ARE EXPERIENCING AND THAT DEALERSHIPS ARE OFTEN TELLING CONSUMERS WHO VOICE THEIR CONCERN THAT THEY MUST NOT HAVE HANDLED MAINTENANCE CORRECTLY. I HAVE SINCE BEEN KEEPING OIL ON HAND TO REFILL MY OIL SOMEWHAT REGULARLY AND CHECKING THE OIL MORE FREQUENTLY AS THIS ISSUE APPARENTLY MAY CAUSE AN ENGINE TO SEIZE WITH LITTLE WARNING AND NO OIL WARNING LIGHT, AS MINE DOES NOT GO OFF WHEN IT OTHERWISE SHOULD WHEN I AM RIDICULOUSLY LOW. THE RATE OF BURN IS INCONSISTENT AND I JUST HAD ANOTHER SURPRISE TO THAT EFFECT AND I AM WORRIED THAT WHILE I STILL OWE MONEY ON THE VEHICLE I MAY NOT BE ABLE TO AFFORD REPLACING THE ENGINE MYSELF AND AM INTERESTED IN WHY THIS HASN'T RESULTED IN A MANUFACTURER RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329534June 18, 2020
UNKNOWN OR OTHER
WHILE AT MY KIA DEALERSHIP ON 6/17/20 FOR A ROUTINE VEHICLE INSPECTION, KIA STAFF TOLD ME THAT MY CAR HAD "TWO SAFETY RECALLS (SA409 AND SA424)." I ASKED WHY KIA HAD NOT TOLD ME ABOUT THE "SAFETY RECALLS". THEY TOLD ME THAT: "WE DON'T KNOW THAT THEY EXIST UNLESS YOU BRING YOUR VEHICLE IN HERE. THEN, WHEN WE CHECK OUR RECORDS, WE FIND OUT IF THERE ARE ANY RECALLS". IF THIS STATEMENT IS TRUE, BOTH KIA AND NHTSA HAVE A SIGNIFICANT LAPSE IN THEIR PROCEDURES. HOW WAS I AS THE CAR'S OWNER SUPPOSED TO LEARN ABOUT THE UNADDRESSED "SAFETY RECALLS"? YESTERDAY, I SENT EMAILS TO KIA' S CORPORATE HEADQUARTERS IN IRVINE, CA. THEY DO NOT REPLY. SINCE I DON'T KNOW WHAT THE "SAFETY RECALL" CODE NUMBERS MEAN, I DON'T KNOW IF I WAS DRIVING A VEHICLE WITH A SIGNIFICANT SAFETY ISSUE, OR, HOW LONG THE ISSUE(S) HAD BEEN PRESENT. PLEASE REPLY AND PLEASE, CONTACT KIA TO APPRISE THEM OF THE CARELESS MANNER IN WHICH KIA STAFF HANDLED THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329556June 18, 2020
ENGINE
ON MAY 11, 2018, WE PURCHASED A USED 2015 KIA SOUL FOR USE BY OUR DAUGHTER, WHO WAS IN COLLEGE IN AT THE TIME. IT CAME WITH A MANUFACTURER'S WARRANTY, WHICH WE WERE ADVISED EXPIRED ON APRIL 27, 2020. WE PURCHASED AN ADDITIONAL EXTENDED CNA NATIONAL WARRANTY CORP. WARRANTY FROM THE DEALER, CARMAX. THE CAR HAS BEEN REGULARLY MAINTAINED, AND HAS BEEN SERVICED FOR ALL RECALL ITEMS THAT WE HAVE BEEN NOTIFIED OF BY KIA. ON MARCH 1, 2020, OUR DAUGHTER MOVED TO SAN FRANCISCO, AND HOUSED THE VEHICLE AT OUR HOME IN PETALUMA, CA. DUE TO BEING SHELTERED IN PLACE DURING THE PANDEMIC, THE CAR SAT IDLE AND WAS NOT USED AGAIN UNTIL SHE RETRIEVED IT IN MAY. ON MAY 10, 2020, ON HER WAY BACK FROM PETALUMA TO SF, WHILE TRAVELING SOUTH ON HIGHWAY 101 A 'CHECK ENGINE' LIGHT WENT ON AND SHE BEGAN TO EXPERIENCE A LOSS OF POWER IN THE VEHICLE. IT WOULD NOT ACCELERATE PAST 40 MPH, AND SO SHE EXITED THE HIGHWAY AND CALLED AAA. THE CAR WAS TOWED TO OUR LOCAL AUTO REPAIR SHOP IN PETALUMA. THE COST OF THE TOW WAS $276. WHICH WAS NOT COVERED BY EITHER AAA OR THE WARRANTY. AN INSPECTION OF THE VEHICLE, PERFORMED BY OUR MECHANIC ALONG WITH THE WARRANTY INSPECTOR, DISCLOSED THAT 3 OF 4 OF THE CONNECTING ROD BEARINGS HAD BROKEN AND THE CAR WAS NO LONGER OPERABLE. DUE TO RESULTING DAMAGE TO THE ENGINE, THE ENTIRE ENGINE ASSEMBLY HAD TO BE REMOVED AND REPLACED. WE RECEIVED A REBUILT ENGINE PER THE TERMS OF THE EXTENDED WARRANTY, NOT A NEW ENGINE. THE CAR WAS IN THE SHOP FOR OVER A MONTH WHILE THE INSPECTION, WHICH NEEDED TO BE PERFORMED WITH THE WARRANTY INSPECTOR PRESENT, COULD BE ARRANGED AND A REPLACEMENT ENGINE COULD BE FOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329387June 17, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SOUNDED WITH A LOUD BANG WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE BLOCK CRACKED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 156,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329093June 16, 2020
ENGINE
THERE WAS A RECALL, TOOK IT TO A LOCAL DEALER IN ROCKY MOUNT NC. WAS TOLD IT NEEDED CATALYTIC CONVERTER REPLACED. KIA HAD IT FIXED. ABOUT TWO MONTHS LATER CHECK ENGINE LIGHT BEGAN FLASHING AND CAR WOULD NOT ACCELERATE PASS 60. AGAIN I TOOK IT TO THE DEALERSHIP IN ROCKY MOUNT NC. WAS TOLD THEY DIDN'T KNOW WHAT THE CODES WERE,AND THAT THEY COULD RESET THE COMPUTER. AFTER DOING SO I RELOCATED TO HIGH POINT NC AND UPON ARRIVAL, IT BEGAN TO DO THE SAME. MY CAR HAS NOW BEEN AT THE DEALERSHIP HERE IN HIGH POINT OVER A MONTH. THEY JUST CALLED STATING MY ENGINE WAS BLOWN. THAT IT WOULD COST 3633.94 FOR AN ENGINE. KIA WOULD PAY HALF. LABOR WOULD BE 2399 AND THAT'S ALL ON ME. I STILL OWE 8 GRAND AND DON'T HAVE THAT KIND OF MONEY. THOUGHTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329123June 16, 2020
EXTERIOR LIGHTING
DRIVING AT NIGHT WHEN SUDDENLY MY KIA SOULS HEADLAMPS IN LOW BEAMS STARTED FLICKERING ON AND OFF IN FRONT OF A POLICE CAR NO LESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329139June 16, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING WHEN A PUFF OF SMOKE CAME FROM MY ENGINE. MY CAR BEGAN TO STALL AND I PUT THE CAR IN PARK AND WAS ABOUT TO MAKE A PHONE CALL TO MY WIFE WHEN TWO JOGGERS NEARBY YELLED THAT MY CAR WAS ON FIRE. I LEFT THE VEHICLE AND RAN ACROSS THE STREET. THE TOW JOGGERS HAD CALLED 911. THEY TOLD ME THAT MY CAR FIRE WAS STARTED UNDERNEATH MY VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11328877June 15, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT AT START-UP, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE OF THE VEHICLE WITH THE OIL WARNING LIGHT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF AN OIL LEAK UNDERNEATH THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT CALLED GOSSETT KIA SOUTH (2680 MT MORIAH RD, MEMPHIS, TN 38115) AND THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS INFORMED AFTER 4 DAYS THAT A COST WOULD BE ASSESSED BECAUSE THE FAILURE WAS CAUSED BY A ROD AND THAT REPLACING THE ROD BEARING WAS NOT INCLUDED IN THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328963June 15, 2020
ENGINE
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING A PUFF OF SMOKE WAS SEEN COMING FROM THE HOOD AS IT STARTED TO STALL. THE CONTACT STATED THAT NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT A JOGGER ALERTED HIM OF FLAMES COMING FROM UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED. THE CONTACT WAS THE ONLY PERSON IN THE VEHICLE. NO INJURIES WERE SUSTAINED. THE CONTACT STATED THE VEHICLE WAS TOWED TO A TOWING LOT AND DEEMED A TOTAL LOSS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11328991June 15, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE BEEN HAVING MY CAR STALL AT STOPLIGHT SINCE THE MIDDLE OF MAY. I COMPLAINED ON HERE BECAUSE THERE ARE NO RECALLS ON MY CAR BUT ON THE SAME MAKE AND MODEL SOME IN THE SAME YEAR AS MINE DOES HAVE RECALLS. THEN IT STARTED TO STALL WHILE DRIVING. THEN I TOOK VIDEO ON MY PHONE OF HAVING TO RESTART IT AND THE RPMS DID NOT WORK AT ALL. I TOOK THE ADVICE FROM ONE OF THE PHONE NUMBERS ON HERE AND THEY TOLD ME TO TAKE IT TO A KIA DEALER.THE KIA DEALER SAID THERE IS NOTHING WRONG AND NO CODES, AND NO LIGHTS ON THE DASH. TODAY IT DIED 3 TIMES THE THIRD TIME WAS TURNING LEFT ONTO A 55 MPH ROAD. THANK GOD THE DRIVER COMING SAW ME AND MY HAZARDS. YESTERDAY I HAD A FRIEND DRIVE IT AND IT DID THE SAME THING DIED AT LIGHTS AND WHILE DRIVING AT 40 MPH. TODAY I CALLED THE KIA NUMBER AND SHE SAID TO KEEP TAKING IT IN TO THE DEALER BUT I CANNOT AFFORD A 90$ SERVICE CHARGE EVERY TIME. I KNOW OTHERS WERE RECALLED. SO I WILL KEEP COMPLAINING UNTIL MY CAR GETS ON THAT LIST OR I END UP IN AN ACCIDENT AND HAVE TO GET A LAWYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329055June 15, 2020
ENGINE
WHILE DRIVING ON A STREET AT 55 MPH MY CAR SUDDENLY STALLED AND THE FRONT WHEELS LOCKED FOR SECOND. LUCKILY IT WAS DRY STRAIGHT PAVEMENT SO I WAS ABLE TO SAFELY PULL OVER. I WAS ABLE TO RESTART THE CAR BUT IT HAD A VERY LOAD KNOCK SO I IMMEDIATELY SHUT THE CAR BACK OFF. THE CHECK ENGINE LIGHT NEVER CAME ON EVEN AFTER THE ENGINE FAILED. IT IS MY UNDERSTANDING KIA HAS RECALLED THIS SAME 2.0 LITER ENGINE IN OTHER MODEL CARS BUT NOT THE SOUL. THE CAR ONLY HAS 75K MILES AND HAS THE OIL CHANGED EVERY 5K MILES. IT SEEMS THIS IS THE SAME ISSUE CAUSING ENGINE SEIZE AND FIRES IN OTHER MODELS AND SHOULD BE CONSIDERED IN THE RECALL. THE ONLY SOLUTION AFTER THE FAILURE IS TO REPLACE THE ENGINE AND WHO KNOWS HOW LONG THE REPLACEMENT ENGINE WILL LAST BEFORE SUFFERING THE SAME FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328760June 14, 2020
STRUCTURE:BODY
DASHBOARD IS BECOMING STICKY AND GLOSSY CAUSING A GLARE ON THE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328644June 13, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328476June 12, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE LOSS MOTIVE POWER AND JERKED WITH THE OIL PRESSURE AND BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT COASTED TO THE SHOULDER OF THE ROADWAY AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE FAILED TO OPERATE AS DESIGNED. KINGS KIA (9600 KINGS AUTO MALL RD, CINCINNATI, OH 45249, (888) 460-0461) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327967June 9, 2020
ENGINE
I WAS DRIVING MY CAR ON THE FREEWAY, I GOT OFF ON MY EXIT. WHEN I CAME UP TO THE RED LIGHT MY CAR STALLED AND SHUT OFF. I TURNED MY CAR BACK ON AND IT WOULDN'T START SO I TRIED AGAIN AND IT TURNED ON BUT HAD A TICKING SOUND. I GOT HOME AND CHECKED MY OIL AND MY OIL WAS COMPLETELY GONE. I DIDN'T HAVE ANY OIL LIGHT OR ENGINE LIGHT ON. I TOOK MY CAR IN AND THERE IS A RECALL SC176. KIA SAID MY ENGINE WASN'T AFFECTED DUE TO THE RECALL. THEY SAID THEY DON'T KNOW THE CAUSE OF THE PROBLEM AND WOULD HAVE TO TEAR THE ENGINE APART. THEY RECOMMENDED I REPLACE WITH A ENGINE LONG BLOCK AND IT WOULDN'T BE COVERED UNDER THE RECALL. EVERYTHING DESCRIBED IN THE RECALL IS EXACTLY WHAT HAPPENED WHEN I WAS DRIVING. IM VERY LUCKY I WASN'T ON THE FREEWAY WHEN THIS OCCURRED BECAUSE I HAD MY 3 YOUNG CHILDREN IN THE CAR WITH ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328043June 9, 2020
ENGINE
WHILE DRIVING THE ENGINE MADE A KNOCKING SOUND AND THEN SEIZED. TOWED TO THE SHOP. MECHANIC REPORTED CATASTROPHIC ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328063June 9, 2020
EXTERIOR LIGHTING
WHEN USING BLINKER WHILE IN MOTION WITH THE LIGHTS ON, THE LIGHTS MESS UP. SOMETIMES THE BRIGHTS WILL FLASH, SOMETIMES ALL VEHICLE LIGHTS WILL CUT OFF, SOMETIMES ALL VEHICLE LIGHTS WILL FLASH ALONG WITH BLINKER. THIS STARTED AFTER ABOUT 6 MONTHS OF OWNING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327713June 8, 2020
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE HIS WIFE WAS IN A PARKING LOT WITH THE VEHICLE IDLING, THE VEHICLE STALLED WITHOUT WARNING. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTACT THAT THE BATTERY AND STARTER FUNCTIONED AS DESIGNED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327810June 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT SEVERAL WARNING LIGHTS WERE ILLUMINATED INDICATING A MISFIRE ON SEVERAL ENGINE CYLINDERS. THE VEHICLE WAS TAKEN TO HEALEY KIA (114 NY-17K, NEWBURGH, NY 12550, (845) 565-7033) WHERE THREE OUT OF FOUR COIL PACKS WERE REPLACED. THE CONTACT WAS INFORMED THAT CYLINDER #4 SHOWED LOW COMPRESSION. THE CONTACT WAS ALSO INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO THE RESULT FROM THE COMPRESSION TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327497June 6, 2020
ENGINE
THE ENGINE LIGHT KEEPS COMING ON AND ONLY ONES AFTER I ACCELERATE. AND THEN IT GOES AWAY IN A FEW DAYS AND COMES BACK AGAIN. I GET MY OIL CHANGE DONE REGULARLY BUT I STILL KEPT NOTICING BUT IT STILL KEPT HAPPENING. HAPPENED MY ENGINE LIGHT KEY ON DID NOT GO OFF IN THE CAR WOULD START BUT MAKES A SOUND IT WILL NOT ACCELERATE. THE MECHANIC SAID THAT THE ENGINE IS MESSED UP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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