Kia Sorento Complaints

10,397 consumer complaints on file.

#11635196January 10, 2025
ENGINE
I don’t know why, but I keep losing oil somewhere. I do my oil changes on time regularly and they said it’s burning oil fast and that that’s an issue with all Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635214January 10, 2025
POWER TRAIN
The contact owns a 2016 Kia Sorento. The contact stated that after shifting the vehicle into park(P), the gear shifter would fail to shift out of the park(P) position. The contact would be forced to use a screwdriver to open the shift lock release button in an effort to shift gears. The contact also mentioned that the check engine had appeared on the instrument panel. The contact used a code reader that determined that the transmission range sensor circuit was defective and needed to be replaced. The vehicle was not repaired. The manufacturer had yet to be notified of the failure. The failure mileage was 162,747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635223January 10, 2025
ENGINE, FUEL/PROPULSION SYSTEM
like many other kia owners I have a Kia Sorrento and after 6700 miles started running into problems with oil consumption. I have Toyota extended warranty because I am second owner and wanted some type of coverage. Kia knows there are problems and giving customers run around plus higher insurance premiums. second time over 5 days my car is being evaluated I have done 3 oil changes since March 2024 I did get engine oil switch fixed did own oil consumption test which Toyota did not except because it was not Toyota or kia dealer that did it. I would sue them on my own or geta new car if i could afford it. I love the car for size and smoothness of ride but they are failing their customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635095January 9, 2025
STRUCTURE:BODY
Paint peeling and delaminating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634809January 8, 2025
ENGINE
Recently the 2019 Kia Sorento 3.3L V6 has had an intermittent Engine Oil Pressure Light. It will sometimes come on at low idle but not all the time. We did find a leak at the oil filter housing and repaired that, which did not solve the light issue. The vehicle has oil in it, thus not the problem. The vehicle was Manufactured in June of 2018 and there was a recall on the exact issue just prior to this for 2018's. Given the manufacture date and the fact this issue was not discovered until AFTER the vehicle were produced, I feel that given the timing it would be fair to say this vehicle would fall into the recall. I did have an independent shop diagnose this as a possible electrical short or part issue. I have spoken to Kia and they have provided no assistance on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634853January 8, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
The forward collision system warning system the warning that it's not working stays on for a couple of days then goes off but then it comes back on. My other problem is the Pearl White paint is peeling off the hood and roof of my Sorento. Kia said not their problem because it has 80,000 miles. I have read thousands of complaints about this problem. There seems to be a problem with the paint they are using.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634887January 8, 2025
UNKNOWN OR OTHER
Spare tire jack collapsed when jacking up the vehicle. I don’t think the jack is rated for a PHEV Sorento.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634600January 7, 2025
POWER TRAIN, ENGINE
The vehicle (90k miles) has a check oil light on. When I took it to the dealer, they diagnosed the issue as a faulty oil pressure sensor (see attachment #1). The model year warranty is 10yr/100k for engine/powertrain, I was informed that since I am a second owner that they will only honor a 5yr/60k warranty. I then looked to see if there was an extended warranty on this component and there is on the nhtsa.gov site. A letter from Kia dated 4/6/2022 (WTY026) (attachment #2). Attached for you convenience shows an extension of the warranty of this component to 15yr/150k. The letter includes my vehicles make and model, but uses the model year 2014-2018 with a manufacturing date of 12/17/2012 - 3/7/2018. My vehicle was manufactured on 3/2/18 from the VIN plate attached to the vehicle (attachment #3). The dealership also refused to cover the warranty based on this letter because of the model year. My issue is this model year uses the same engine and components and was manufactured before the cut-off of the extended warranty. I would like to see the extended warranty extended to cover further model years as the component is still causing the same safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634693January 7, 2025
ENGINE
Not sure if you can help me, we bought a 2012 Kia Sorrento in 2011. The motor blew up at 92,000 miles. There was a recall on it and the motor was replaced. They gave us lifetime warranty on the motor. The second motor blew up as we were driving it at on 100,000 miles on the that motor. Luckily we were not on the freeway at the time. We took it to Findlay motors in Las Vegas for a new motor under the warranty. They contacted the KIA corporate office in Irvine Ca and denied our warranty. We have put in over $8,000.00 in the last two years on new struts, serpentine belt, motor mounts, brakes and 60-90,000 mile check ups. All done by Jim Marsh KIA in Las Vegas. We have all the reciepts. They will not even talk to us. They have a service rep. Tony Thomas in Ca who did not even look at the Sorrento or check our service records deny the warranty. This vehicle has had several recalls, not just the motor. I took it in for all the other recalls. It was unsafe for us to drive it when it blew up and unsafe to drive now. I am a [XXX] Veteran and think they are just hoping I will go away. I am hoping since their was a recall on this that maybe your agency can help me. Or maybe put me in touch with an agency that can help me by making them fulfill their obligation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634294January 6, 2025
AIR BAGS, ELECTRICAL SYSTEM
My car has been in the Kia shop for engine. We just stopped on the freeway and for the module recall and my safety bag is just constantly on since I’ve gotten it and now I’m noticing electrical issues that shouldn’t be someone told me. Hey you need to file a complaint because your car can catch on fire And I don’t know what else to do but to do a paper trail just in case but it’s been recalls after recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634492January 6, 2025
ELECTRICAL SYSTEM
I received a safety recall letter from Kia America July 2023 and Dec 2024 and called Jerry Seiner Kia Salt Lake City and they will not help me. I then called Kia customer care number on the recall letter 800-333-4542 and it goes to roadside assistance and they cannot help me. I then called the USGOV safety hotline listed on the recall letter 888-327-4236 and that goes to Coach Elkhart. So the Kia customer care number is incorrect and the USGOV safety hotline number is incorrect and no one except me knows this? Zombieland America. Anyone out their know why the USGOV safety hotline number lists Coach Elkhart phone number? I have had 3 other people look to see how crazy this all is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634405January 6, 2025
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
The contact owns a 2025 Kia Sorento. The contact stated while his wife was driving approximately 25 MPH in the snow with the windshield wipers activated, the windshield wipers became stuck in the middle of the windshield due to snow accumulation in the area between the windshield and the hood. The contact's wife pulled over to the side of the road and noticed that the accumulated snow had turned into built-up ice, which obstructed the windshield wipers functionality. The contact's wife removed the ice in the area between the windshield and the hood and continued driving. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper gear shaft was damaged and the arm that originated from the windshield wiper motor was bent due to the built-up ice. The dealer determined that the windshield wipers motor assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634047January 4, 2025
UNKNOWN OR OTHER
The inhibitor switch won’t let me take my car out of park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633867January 3, 2025
ENGINE
I had an engine failure in my Kia. On [XXX], I was driving on [XXX] in Maine, and the "malfunction" light lit up, and I lost power in the vehicle. I was able to make it to the side of the highway and call a tow truck. Losing power on a busy interstate put myself and my partner at risk, as well as having to wait on the side of the interstate for a tow truck. I had the vehicle towed to a mechanic who said the engine needed to be replaced because a cylinder lost compression. Kia had me tow it to a Kia dealership, and they verified that the engine needed to be replaced. The matter is still open. My case with Kia is [XXX]. Kia has been completely unresponsive in the matter. They have told me repeatedly that the matter is being looked into by their tech team, but they have never reached out to the Kia dealership they told me to send it to. It could be related to a rod bearing issue, but they are not willing to follow up enough to even determine whether or not that is the issue. Prior to the engine failure, I had issues with oil loss. I replaced the PCV valve, but that did not turn out to be the problem. I had it inspected a few weeks before the engine failure, and they noted that the oil levels were low. I was not seeing warning lights for low oil, but I was maintaining oil levels while I waited for an appointment to look into that issue. I believe Kia knows this is an ongoing issue with their vehicles, and they are actively obstructing any inquiries as to why this engine problem persists. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633934January 3, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My headlights are not working properly. This is an ongoing issue with Kia model vehicles- check online forums
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633965January 3, 2025
STRUCTURE:BODY
Paint peel, only happening on shiny white pearl coat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633745January 2, 2025
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 70 MPH, the vehicle lost automotive power. The check engine, oil pressure, and the low tire pressure warning light were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the engine needed to be replaced. The contact attempted to contact the manufacturer; but received no response. The manufacturer was not notified of the failure. The failure mileage was approximately 145,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633492January 1, 2025
STRUCTURE:BODY
I have a 2013 Kia Sorento with severe paint delamination. The paint is chipping across multiple areas of the vehicle, and I need assistance resolving this issue with Kia to secure coverage for a complete repaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633387December 31, 2024
ENGINE, UNKNOWN OR OTHER
Engine fire, extinguished by the fire dept. Car was parked at the time. Dealer informed us that the fire recall was completed on 10-29-2021 and now we are over the 150,000 mileage warranty so no repair can be done by Kia. I will submit 2 more claims for transmission and brakes for the same Kia.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11633395December 31, 2024
SUSPENSION, UNKNOWN OR OTHER
Transmission, shocks and struts had to be replaced. Kia was having a hard bump knock when it changed gears driving down the highway, we had it looked at several times by the Kia dealer and they couldn't find anything wrong. Eventually had to replace the parts above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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